RecTrac

Rectrac—Good Software for a Large Organization

Commentaires : Overall management, especially facilities is great with Rectrac. The time needed to train staff to use the program and the software not being intuitive is the biggest drawback.

Avantages :

Rectrac is a nice system to use if you have a large program with multiple facilities. Good to use for something like a Parks & Rec program. It has great software for multi-facility management and booking. Registration for programs can also be used on a large scale. Payment processing is simple.

Inconvénients :

The system is not user friendly. Staff must be well trained in order to use the programs especially for registration, loading classes, and running reports. When selections are incorrectly selected, there are no clues given on how to get the report you need.

RecTrac is so close to being awesome!

Commentaires : RecTrac has so much information available and can produce lots of reports, and a ton of capability as a software. It is extremely capable of so much. However, it is not easy-to-use and takes a little more knowledge than an average user to do it. Also, the reporting while dense and super helpful, it does feel buggy and slow most of my use for it.

Avantages :

There is just a ton of features included within it. RecTrac is able to handle most situations involving program registration, promotions, etc. and has a strong database and framework supporting it. There are features on top of features that make it a huge value; it is very overwhelming, in fact, all that it is capable of doing.

Inconvénients :

Interface. The ease-of-use is very low for RecTrac. The time it takes to put in programs, lack of shortcut keys, it is hard to copy and paste programs, etc. It is not easy to navigate at all and far too many clicks through multiple pages. I wish, for ex. that creating a program was all on one page, like a form, and not multiple pages you clicked through, so you could look at it all at once. Reporting. This process can be truly burdensome. Coworkers sometimes have to hit run reports 2 or 3 times just to get it to provide what she needs. Also, having to run a report as a PDF makes it take forever; why can't it just display it like it does other pages, especially when you are trying to go through multiple things quickly

Must have a computer programming degree

Commentaires : Our initial purchase in 2000 was AMAZING...this last one in 2019-2020 was a complete disaster.

Avantages :

We purchased RecTrac back in 2000 and it was amazing! The set up was easy and the program was pretty user friendly. At the time we did not have online registration. In 2019 we were told that our software would no longer be supported. We had wanted to go online anyway so we decided to do the switch over to their new 3.1 with web. It was going to be almost $50,000 with everything needed to move forward. I really didn't look at other options because we were so happy with our current RecTrac and the experience we had when we first set up in 2000 was amazing so I had no reason to think this would be different. I was wrong!

Inconvénients :

When we started the initial training for the migration, it was very clear our person was reading a script. She spent over an hour of time talking about golf courses and campgrounds...which we have neither nor will we ever. I kept trying to explain to her that we were paying for this training (a lot I might add) and that I would rather use this time to focus on the parts of the program we were going use. She said she could not do that. ??? Then we started getting into setting up programs and it was literally writing computer coding to come up with a basis to initiate a report. I stopped her 2 trainings in and said none of us had this type of computer experience to navigate through this. I told her that the last time we purchased this all of this was built for us and she said that now they want us to know how the back end of the system works so we won't have to call customer service so often. It never got any better and then the pandemic hit and we shut down for a few months. Thank goodness we used that time to see what else was out there and oh my gosh there are 10 companies I would have gone with before RecTrac. They are also on a server, not the cloud, so you have to pay for that as well. It's ten times more expensive then most of the other software companies out there right now.

RecTrac Review

Commentaires : It was a love/hate relationship. I believe that if there was no need for constant training and we were experts users, it would've worked out better. However, the constant crashing made for thinking on our feet often.

Avantages :

Our staff loved the detailed information that was generated and that we were able to make standard to lessen error.

Inconvénients :

This software, although very detailed, made for many steps in that process. We constantly were having to ask for help, even those who were proficiently trained. The software just had too many steps, crashed often, and made for a lot of hours for training.

Powerful software, but a steep learning curve when coming from other systems

Avantages :

RecTrac is incredibly customizable and offers multiple methods to solve many day-to-day park and rec problems. It is also relatively inexpensive to own and maintain, and doesn't require transaction processing fees like some of the major competitors.

Inconvénients :

RecTrac's greatest benefit (customization) is also it's occasional downfall; sometimes, too many ways to solve one problem leads to confusion or slight variances in the final outcome. Facility Booking has proven to be more difficult than expected (but it's not impossible to figure out). Initially there were also many issues related to POS hardware, but these have largely been resolved.