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TicketSearch
Description de TicketSearch
TicketSearch est une solution complète de billetterie évènementielle, de gestion de la billetterie, de CRM (Customer Relationship Management) et de collecte de fonds qui fournit aux entreprises de toute taille les outils et le soutien nécessaires pour vendre des billets, des inscriptions, des ateliers, des marchandises, ainsi que pour accepter des dons et gérer les relations avec les clients.
TicketSearch propose deux niveaux de service : l'édition standard, avec des fonctionnalités adaptées à chaque entreprise et la solution entreprise, qui offre des services supplémentaires tels que le marketing, la vente par téléphone et d'autres services d'assistance.
Qui utilise TicketSearch ?
Salle de spectacles, arènes, écoles, universités, centres d'arts du spectacle, installations sportives, théâtres, hippodromes, festivals, orchestres, groupes de chorales, studios de danse et toute autre structure organisant des évènements.
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Outstanding Ticketsearch Company
Commentaires : Overall experience with Ticketsearch is a A+ (Great), no complaints.
Avantages :
Ticketsearch customer service is oustanding, and the product is exactly what we are looking for.. We are pleased with the service and product we recieve from the Ticketsearch business.
Inconvénients :
Weekend contact, need to be more available 24 hours a day all week for companies that's open 24/7
Réponse de l'équipe de TicketSearch
il y a 8 mois
As always, it's great to hear from you Stephen, and we appreciate you taking the time to leave a review. We always make ourselves available when a client has urgent business critical issues and if required, elevate the issue to our TicketSearch engineers.
TicketSearch for Everyone
Commentaires : We do not have a business problem with TicketSearch. As of now, the ticketing system is working and fulfilling our needs.
Avantages :
TicketSearch was fairly easy to integrate with our theater and its needs especially having used another system in the past. Whatever features we used in the past we became use to the new system without too much difficulty and a little bit of tweaking so we were able to accomplish what had been done in the past. The employees were more than helpful and can't say enough of the speed in being able to reach them with a question or concern.
Inconvénients :
I can't say exactly what was least about TicketSearch except that it was just getting use to a new system. However I would like to see the customer search a little more forgiving. If last names are not exactly correct it will not show if that person was a customer previously.
Réponse de l'équipe de TicketSearch
il y a 8 mois
Thank you for your review Eileen. We’re happy that the switch from your old system went so well for you. Taking on a new system can have challenges and your team did a great job learning TicketSearch. We appreciate that when they had any questions, they reached out to support for answers. Regarding the patron look up, TicketSearch does start to filter information based on the number of letters (min. 3) you input into the search fields. The more letters and the more search fields you use, the more TicketSearch will sort through the database for what you want.
A solid ticketing option
Avantages :
Excellent customer service. Excellent price.
Inconvénients :
The lack of integration with other platforms such as stripe and wordpress. The lack of overall automation. The sometimes un-intuitive user experience as an administrator.
Réponse de l'équipe de TicketSearch
il y a 8 mois
Appreciate the review John! For clarification, TicketSearch is fully integrated with Stripe including their credit card terminal for ease of online and walk-up credit card payments. Plus, TicketSearch integrates with a number of other payment gateways. TicketSearch takes integration requests from our customers seriously and requests like Wordpress are always considered for future integrations. Many of the box office processes are automated, like pre/post event emails, on-sale and off-sales for events and ticket types if the Admin sets up the automation.
Love it!
Commentaires : I am truly impressed with my experience with TicketSearch the system is great and the customer service is excellent.
Avantages :
I looked at many different ticketing systems before choosing TicketSearch. It has been great for our company as it is very flexible which is important since we do so many different types of events. We have used it for our drive-in shows during covid, for rentals that use our box office, for our season performances and for our fundraising event. It is easy to add a donation option to the payment path, create promo codes, the reporting options are great, the system is easy to use.
Inconvénients :
It is missing the ability to do a pay what you can ticket, but with the customized donations it was easy to create a work around for this. The team at TicketSearch are always improving the system and open to feedback of what their users would like to see so there haven't been any negatives.
Réponse de l'équipe de TicketSearch
il y a 8 mois
Thanks for taking the time to provide a review Heather. Based on feedback and suggestions from you and similar orgs to our “Ticketing Built Your Way” program, our TicketSearch 'Pay What You Want' ticket is live, and has been a great success so far. It has all the features of a regular ticket type, plus a few more to make sure it works for all kinds of applications. Please keep up the feedback to Ticketing Built Your Way. You may also like the Waitlist and Abandoned Cart features. TicketSearch is always looking at ways of improving system functionality. Thanks again.
Excellent Client Service and Remarkable Customizaton
Commentaires : They really helped us open a new market with their excellent database and ticket ordering system.
Avantages :
The folks who staff Ticket Search are brilliant at what they do, coming up with customized solutions to the unique challenges an individual company like ours has faced in setting up a new ticketing system. They work hard at coming up with ideas on how best to help us and are incredibly fast to respond when an issue arises. Lovely people who have a great product to offer that is incredibly reasonably priced and who never blame their clients when something goes wrong. Top-notch on every level.
Inconvénients :
There are the odd bugs that still need to be worked out, but they have not prevented us from having a perfectly workable system.
Réponse de l'équipe de TicketSearch
il y a 8 mois
Thank you for taking the time to leave this stellar review of TicketSearch. Ticketing software can be challenging when it comes to the odd bug and we're happy to hear that TicketSearch has worked well for you. Thanks again for the positive feedback!
