Verint Workforce Management
Description de Verint Workforce Management
Verint Workforce Management est un outil qui offre la flexibilité dont vos employés ont besoin pour équilibrer leurs responsabilités professionnelles avec une vie personnelle bien remplie. Compte tenu du marché actuel, vous risquez de perdre des agents talentueux si vous ne pouvez pas répondre à ces besoins. Les agents de votre centre d'appels sont le visage et la voix de votre entreprise. Cependant, fidéliser et gérer des collaborateurs hautement qualifiés sont une tâche difficile. À l'heure actuelle, les employés des centres d'appels exigent des horaires flexibles, un travail significatif et la possibilité de télétravailler.
Qui utilise Verint Workforce Management ?
Des solutions cloud qui aident les marques les plus emblématiques au monde à établir des relations durables avec leurs clients en faisant le lien entre le travail, les données et les expériences au sein de l'entreprise.
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Verint Workforce Management
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Avis sur Verint Workforce Management
Amber
Best schedule software I've used
Avantages :
I love the different features. I love the ribbons so we can pick up or lose the hours we want or don't want. I love the scorecard feature to see how my performance is. I really like the swap board. Everything is very simple to use.
Inconvénients :
One thing I don't like is that when we trade a shift or make another change, then the system won't let me add more hours once I've let some go. It may not be the software it may be how it is set up, I'm not sure. But, that is the only issue I have with it.
Lilian Paulina
Difficult to deploy at first, then it gets easier to use
Commentaires : I've used it for almost a year and I've been able to track my team's frequent tasks.
Avantages :
I can track and monitor my team's activities very easily
Inconvénients :
Kind of difficult to implement on a team.
Utilisateur vérifié
Everything you need and don't need. And absolutely no usability whatsoever.
Commentaires : I hate it. I loved my job until my company started using this garbage. It's actually mind-blowing that someone could create something so insanely user-unfriendly and then assume that nobody wants to know how to use it.
Avantages :
There is nothing good about this software.
Inconvénients :
There are no instructions or even the slightest semblance of intuitive control. If you don't work and have days to research online how to do EVERYTHING, then this is the product for you. If you actually have responsibilities and can't stop to take a week long class to use an app, keep moving.
Réponse de l'équipe de Verint Systems
il y a 9 mois
Thank you for taking the time to give your feedback. We hear you and would like to discuss your experience in more detail. Please contact us directly at contact.center@verint.com or call +1-888-983-7468 to speak with us directly.
denise
Verint
Commentaires : Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone calls which works very well.
Avantages :
Product is easy to use and displays the employees schedule for them
Inconvénients :
There are some things we cant do in Verint, like request pto and swap shifts. We have to use ADP to do those things
Chandra
Verint
Commentaires : I like how easy it is to use. I like how I can quickly request time off through our workforce management program and get a response right away. Very user friendly!
Avantages :
Our business has used Verint for several years, keeping track of employee hours and when they are working and/or when they will be out of the office. Verint is very easy to use. The graphs are wonderful, they make is easy to see your schedule. The scoreboards are nice.
Inconvénients :
I personally have not had any issues using it or learning the software.
