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Description de Goldie
Goldie (anciennement Appointfix) est un carnet de rendez-vous moderne qui se synchronise sur tous vos appareils mobiles. Goldie vous permet de planifier vos rendez-vous sans effort et de réduire les non-présentations grâce à des rappels textuels automatisés, vous rendant la tâche un peu plus facile. L'application est adaptée à toute entreprise dotée d'une base de clients réguliers. Remplacez votre carnet papier dès aujourd'hui et laissez l'application envoyer des rappels pour vous afin que vos clients soient toujours au rendez-vous.
Qui utilise Goldie ?
Sont principalement concernés les secteurs de la beauté et de la remise en forme : coiffeurs, salons de manucure, barbiers, professionnels des cils, maquilleurs, tatoueurs, entraîneurs de fitness, massothérapeutes/spa, dentistes, etc.
Goldie ne vous convainc pas tout à fait ?
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Goldie
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Avis sur Goldie
Essential for waged staff and multiple sites
Alternatives envisagées précédemment :
A real timesaver, and perfect for what I need!
Commentaires : With Appointfix, I can remind my clients and potential clients of their appointments with just a few taps. I get to go into the office already having a sense of who is coming and who will need to be rescheduled. No more calling them at 11:05 asking if they’re coming to their 11am appointment- I’ve confirmed it long before!
Avantages :
Allows for multiple texts per appointment, easily customizable and modifiable, multiple languages available, cost-benefit is outstanding, calendar sync- so much to love
Inconvénients :
Can’t use it on my computer (or, I haven’t yet found a way to do so)
Love Goldie
Commentaires : Overall enjoy using Goldie and it’s easy for my clients to use as well.
Avantages :
The simplicity and how straightforward it is to use.
Inconvénients :
I do not like the reviews got added but only for pro plus.
Réponse de l'équipe de Goldie
le mois dernier
Thank you so much for taking the time to write a review. Our reviews feature is available on the pro plan as well as the pro plus, only the Google review booster is exclusive to the pro plus plan. If you are running into issues showing reviews on the pro plan please let us know at support@heygoldie.com
Absolutely would not recommend
Commentaires : I purchased the subscription because it advertised features I was looking for such as sync with apple calendar and adding extra time in the appointment block. I would have used this to block out travel time to my clients. However, it only gave the option to sync with Google calendar, not Apple. And the extra time blocking feature was basically useless for my needs. I thought, “oh well, I’ll just cancel my subscription and move on. No big deal.” So I went to manage my subscription on the website, cancelled my subscription and thought that was the end of it. Then I was charged for the another month. I thought it was a mistake, so I emailed customer service. They are refusing me a refund because I didn’t cancel my subscription through Apple instead of THEIR WEBSITE! It was an absolutely horrible customer service experience. I would never recommend this app to anybody.
Avantages :
The interface was fairly user friendly. It looks nice and mostly easy to use.
Inconvénients :
It was missing key features. It says they sync with Apple calendar. They don’t. And the customer service is horrible.
Réponse de l'équipe de Goldie
il y a 2 semaines
Hello - I am sorry you had a bad experience with Goldie and sincerely appreciate the feedback. To turn on the sync with Apple Calendar you go to menu > Settings > Calendar Settings > Sync with other calendars. Here you can connect your apple calendar or google calendars to show your events from those on your Goldie app. Related to cancelling and refunding, unfortunately we don't have any control here. Apple requires all subscription management to go through them. We try to make that clear in the web cancellation that you need to go to the app store to cancel, but we will try to do a better job here moving forward. If you need help with instructions on how to request a refund through Apple - just reach out to support@heygoldie.com and we can help you.
Solid Product
Commentaires : Overall, we like it. We plan to fully transition by June 1.
Avantages :
I like that I can schedule our 6 team-members from my phone or laptop, anytime. I like that it can handle our handful of different job categories, as well as our ever-growing client list. The reports and weekly updates are a total surprise to me, but I like them and think they will be useful as I learn about them more.
Inconvénients :
I really dislike that there is no live chat or phone support. I'm glad I can email a human for help, but a much faster response time would be easier to achieve with phone or chat-and eould be valuable to me. Also if X job is billed at $40/hour, but booked for 2 hours, Id like to be able to have they system "know" that. But, it doesn't seem to be an option. For our business, there is no way it can be possible for clients to book appointments themselves, without a human touch. I wish I could permanently toggle that option off.
Réponse de l'équipe de Goldie
il y a 4 mois
Thank you so much for taking the time to leave a review. We continue to invest in support and want to make sure as we add new support channels that they are a good experience. Related to turning off clients booking themselves - there are a couple of ways to make sure your online booking site is turned off so clients can't schedule or reschedule without permission. Please reach out to support@heygoldie.com and we can help you.
GET GOLDIE
Commentaires : 10/10 experience I’ve been using Goldie for almost 3-4 months now and never found a easier app to run things
Avantages :
I love Goldie for my business I can control payouts and deposits and can easily get ahold of my clients when ever I neeed to it’s such a easier process
Inconvénients :
Nothing Goldie does it’s workkkkkk always does !!!
Réponse de l'équipe de Goldie
il y a 2 mois
Thank you so much for taking the time to write such a complimentary review!
