Sirvoy

Service à la clientèle impeccable

Avantages :

Sirvoy est un logiciel très facile d'utilisation. Dans un contexte de roulement de main d'oeuvre important, c'est un avantage non négligeable. Lorsque les rubriques d'aide ne suffisent pas à trouver la réponse à une question, le chat du service à la clientèle est une réelle bénédiction: on peut échanger avec un humain, qui trouve toujours les réponses à nos questions. C'est ultra-rapide et efficace!

Inconvénients :

La présentation visuelle de l'interface client est l'un des principaux aspect à améliorer, selon nous. Également, dans la séquence de présentation des produits, il n'est pas possible de mettre en vente des forfaits AVANT de voir la disponibilités des unités d'hébergement, ce qui devrait être possible, selon nous.

Un produit presque parfait

Avantages :

Le prix est certainement l'avantage premier, mais les conseillers via Tchat sont aussi un gros avantage. Avec leurs service nous pouvons gerer notre petit camping sans aucun probleme ni overbooking

Inconvénients :

Malheureusement l'absence d' Ota plus specifique est dommage

recommandation

Avantages :

intégration parfaite avec les autres canaux de réservation et liaison avec stripe

Inconvénients :

aucun points faibles, tout va bien ::::::::::::::::::::::::::::::::::::::::::::::::::

Commentaires

Commentaires : Ça me permet d'être plus sur le terrain que derrière mes livres de réservations

Avantages :

Ça fait exactement 2 ans que je cherchais un logiciel aussi simple et complet et surtout en français

Inconvénients :

aucun à date - si ils y en je parlerai au service à la clientèle pour voir ai il y a possibilité de modifier ou changer

Parfait pour gérer mes réservations

Avantages :

Service assistance parfait . Réactivité

Inconvénients :

Il n’est pas possible d’intégrer certaines plates formes de réservation

Does the job effortless

Commentaires : Amazingly fast (instant) response time and a true pleasure to deal with

Avantages :

Easy to use and simple to setup. Fast working

Inconvénients :

'extra's' need a bit more flexible options

Does everything I need and more

Commentaires : Very satisfactory. Plus all the extra characters required to answer this section

Avantages :

"Sirvoy has great 24/7 support. I also appreciate the detailed downloadable reports for accounting. It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!"

Inconvénients :

Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section

Alternatives envisagées précédemment : Little Hotelier

Pourquoi passer à Sirvoy : Actually I considered switching after a couple years with Sirvoy. But they don't have the accounting data download features, or at least I couldn't find them.

A great product for hotels

Avantages :

Does exactly what I want it to do. Customization of rooms, prices, calendar etc

Inconvénients :

I would have liked to be able to customize the wording

Not easy to work with anymore

Commentaires : No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service

Avantages :

It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable

Inconvénients :

The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.

Great booking app for wilderness lodges with several accomodations!

Commentaires : I did a lot of research on different platforms. I decided on Sirvoy because of it's versatility since I have many different accommodation types at my lodge.
I also loved the extras feature and the ability to make it apply or not to certain accommodation types. Especially since down the road we would like to offer experiences at our lodge like paddle board rentals etc. The live support at Sirvoy is one of the best I've seen. Someone answers the chat almost immediately and is usually very knowledgable, or they direct me to someone who knows that particular feature best. Joseph is especially helpful.
The talkative app there however tends to delete our convo if I explore Sirvoy at the same time so that's been a little annoying.

Avantages :

I like that I can have all of my different accommodations in one system - rv campground, cabins and camp rooms! Also I love the integration with Stripe as it has an in-person terminal. Game changing.

Inconvénients :

It's a robust program with lots of neat features. However, there are several areas of improvement I would love to see as a user: - Sync to google calendar so as to coincide with other lodge events/bookings outside of Sirvoy - Ability to match Airbnb and other channel pricing so that my accounting is accurate (right now I can't just mark it as paid since it won't be the correct amount that I actually received from the external channel). - Automatic email receipt as soon as the client pays at the front desk(instead of having to send manually) - Ability to retain a % cancellation fee in the event of a cancellation (instead of having to manually adjust the refund, which is why I haven't enable the client portal. Added bonus would save time answering cancellation emails). - Be able to set discounted rates for certain room types if they are still available past a certain time of day - With a few more features, this could also operate as an epic CRM. For example, managing all emails through the software as well as the ability to generate custom quotes without it having to be an "extra" (would help with unique group bookings). - On that note, also having an api to link to a newsletter service to market to the collected email database for a return trip etc. Or even just a basic "email all" button with some filters. - Statistics should include source for leads Linking to a custom booking form input to indicate how they found us so that we can double down on the advertising that's working! - The online booking form embed could be more user friendly. That being said, I haven't tried the webpage version yet. - More user friendly customizations - it's a definite learning curve especially the accounting language and area - Possibly some additional visual booking options would make for some higher conversion rates. For example, instead of a regular booking engine, would be great to be able to upload a rv park or cabin map and people can click right on the map to book their spots just like an airplane seat reservation. I believe someone in live chat showed me how to get individual booking links to each rv park site which I will be linking on my webpage park map image eventually. Luckily I'm techy but I think people would really enjoy this feature if you could make it easy for them. - Ability to move booking on the calendar page to a different date, not just to a different room on the same day - Different "booking engine" for front desk. It's a little annoying to have to scroll all the way past all of the other accomodations after you intentionally select the one you want from the calendar page. On that same note, bookings made by the front desk after the online booking cut off time (10pm) automatically puts the booking for the following evening which is inaccurate and is having to be manually edited after the fact - This one is wishful thinking but would be epic down the road: Integration with smart locks. For example, for my airbnb I can integrate with August smart lock and others which generates a unique code per guest and expires after their check out time. This would be especially ideal for us as guests are often arriving past 11:00pm and we do not have 24/7 front desk. - Congrats if you got this far and thank you for listening to my Ted Talk.

Sirvoy is the perfect choice for a small hotel

Commentaires : Very satisfied with the product. In particular, with the prompt response to support questions.

Avantages :

Channel management is vital to prevent overbookings. Sirvoy handles it well at a reasonable price.

Inconvénients :

Quite happy with everything. It would be handy to add multiple room types to a range of dates for restrictions.

Perfect allround booking system

Avantages :

Sirvoy is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you.

Inconvénients :

That the system is quite basic, not that complex and it takes a while for new features to arrive.

Sirvoy is great; more quick tweaking will make it outstanding

Commentaires : 24/7 Tech support is the best! Improvements are rather slow.

Avantages :

Affordable and it looks nice. SMS function is great; it can improve by allowing templates to send at different times, not a single time (like 10 am for SMS departure template; 1 pm for SMS check-in template). SMS fees should be included. Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names)

Inconvénients :

I do not like that Average Daily Rate is used in computing a bill, so if the rates were 349, 329 & 309 (=$329 ADR) and guest wants to cxl 3rd night, it will be erroneous to refund $329. This is complicated when several adjustments have been made to Rates. The lack of multi-select on dropdown windows is Sirvoy's biggest defect, including the calendar. For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all). I cannot block multiple rooms at the same time; I need to do it one-by-one. Dashboard search is great, but the totals are by page and not for the total searched category.

The Woodland Lodge Gisselfeld

Commentaires : Satisfied. Quite easy to use. I mostly stay because of the support and price. The interface is quite outdated :-)

Avantages :

The support and the price. Very helpful support. Fast and friendly. Not bot. Thank you for that!

Inconvénients :

The looks, the booking engine (too many clicks) and not being able to alter site to my needs. Ex - being able to add extras to every room so the customers don't have to look for it.

Alternatives envisagées précédemment : WooCommerce

Pourquoi passer à Sirvoy : Price and recommendation.

Good for managin my hostels.

Commentaires : I am very pleased, easy to use, good support and i am familiar with the setup. After ten years with Sirvoy, i have no plans to change.

Avantages :

"I really like how easy it is to manage my two hostels in the archipelago of Stockholm with Sirvoy. I choosed it because it has good paymentoptions for our guests, and it is easy to integrate on our own homepages."

Inconvénients :

The backoffice part about economy, invoices is not perfect. I want to be able to copy old reservations and renew them, when regular groups come back many times, it would be easy to be able to copy, and then do changes, instead of creating new reservations.

Sirvoy works. Well. Very well and really straight-forward.

Commentaires : Easy.

Avantages :

It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.

Inconvénients :

Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.

One of the best tools to manage a hostel

Avantages :

Sirvoy simplifies our work, our organization, helps with our administration and provides us with timely information to keep business running smoothly

Inconvénients :

Probably the bad thing is that you cannot modify the amounts of payments or invoices, without affect the total amount at the end.

very pleased

Commentaires : Easy to use, can get started in a few minutes, very good support, for questions the answer and solution comes immediately

Avantages :

I have been using Sirvoy for 12 years, therefore I see how well it has developed. The team is constantly refining and adding very useful features. Others don't, they create a product and roll it until it becomes obsolete

Inconvénients :

nothing to complain about, software always works very well

Efficient, reliable, easy to use and to set up.

Commentaires : The team is always there to help with the Chat support. They even work in French when I can't find the word in english.

Avantages :

After many search on the net and after truing many other solution, Sirvoy is just perfect. Not to complicated, very manageable, and cost effective.

Inconvénients :

Can't say, everything works pefect for me and when it doesn't, the tech support finds solution with me.

Great system for us!

Commentaires : Changed the lives of everyone involved in the business. Also love the long trial, which makes it an easy sale to everyone else, when you can showcase how it works without having to pay for anything upfront. I can see how some people find it confusing in the beginning - but I used YouTube, and got a hang of it in a couple of hours.

Avantages :

Calendar, ease of use, easy integration to website, good price, no "risk".... I am sure I could go on and on about it.

Inconvénients :

Wish I could customize more, but for a standardized solution - I think it is a 10/10.

Sirvoy is the best!!

Commentaires : Since I found Sirvoy in 2017, I have been continuously impressed.

Avantages :

Easy to use, exceptional support, mobile friendly

Inconvénients :

There are no cons with Sirvoy, they are definitely the best

Excellent product. Quick setup. Outstanding customer service

Avantages :

Service is always available when I need it. It’s fast and they usually answer my query first time. Setup is simple and intuitive and has all the features I need. Guests find item easy and there are no major issues to report.

Inconvénients :

It would be nice to have some basic things included in the basic plan (such as more than 1 user account). But most of what you need is included. It’s really a very good product overall.

Alternatives envisagées précédemment : Little Hotelier

Pourquoi passer à Sirvoy : Price, features, service

Almost Perfect, But Not Quite

Commentaires : All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything!

Returned

Commentaires : I do believe that we were one of the very first to use this software. Our property code is only four digits. It gives us away every time. At some point, we as a company trusted the advice of a very enthusiastic, new, property manager. It was apparent almost right away that we had made a mistake. Unfortunately we had invested a ton of time and money in switching gears. Ultimately we had to go back to SIRVOY. Not only did they accept us back, they made it seamless for us to migrate once again without a glitch. We know now that others may come along, but the adage 'if it isn't broken, don't fix it' should be your motto here!

Avantages :

It is refreshing to know that no matter when you pick up the phone, someone WILL answer your call. Even during Covid, they were there for us.

Inconvénients :

In our opinion, there are no cons. WE have nothing but good to say about Sirvoy.

Great HMS and customer support

Avantages :

Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.

Inconvénients :

It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.