Practice Fusion

Practice Fusion is so easy to use and I create my own templates that fits my Chiropractic Practice.

Commentaires : The streamline of my notes and the ease of using this program. I like customizing my notes based on my practice. The customer service is impeccable. I have already referred many friends to PF.

Avantages :

The ease of using this software and I get to create my own templates which I love. I have been using this software for over two years and it keeps getting better. Plus it's complimentary with CMS.

Inconvénients :

I understand that information are being updated daily and it's hard for the folks to update everything on the site. There are still clicks that don't have the required informations that is needed. I'm sure it's coming!

Solid Software

Commentaires : I like practice fusion for my smaller clients that are not looking to grow or expand their practice. I would not recommend for extremely high volume or high complexity specialties.

Avantages :

Practice Fusion is a great software for smaller practices that don't need all the bells and whistles. It is very affordable and easy to set up.

Inconvénients :

The customer service is terrible and it is very difficult to get a live person. They do have a lot of support videos but sometimes you need to speak with someone when you cannot find what you are looking for or none of the support videos are addressing your needs.

Practice Fusion woos

Commentaires : They are in LA so you have no support until 11 am or 12 pm if you are in the midwest or east. Virtually no speaking support at all. Constantly cant get in and have to get a new password. Puts you way behind . You have a person that is suppose to let you in your account but may not be available. It is cheap but recently raised their rates by 50% without giving any added features. Patient portal is hard to access. The self scheduler is non existent . Patients have to remember a full website address to access. They do not help with the QPP constantly wanting you to redue depression screens and diabetic screens that you already did. So there health maintaince is horrible as is getting labs and investigations to the chart in the patients chart. Lots of extra time. Non existent IT

Avantages :

Cheap, although they just raised their prices by 50% with no added features.

Inconvénients :

No support, now Allscripts owns. They recently increased the monthly fee by 50% but not giving any new features. Templates are a joke. They are not coordinated with P aware or any state prescription service . Still they could not get the labs around me to put them in my charts. Its impossible to up load anything without a hassle. They keep raising the prices and offering less. My billers could never access and you cant talk to anyone they send you instructions in an email. I have to pay for 4 providers when I am only one. Multiple times its down and unusable. They were in trouble with FDA for trying to get providers to prescribe opiates for a kickback and now allscripts owns the company. The referral process is a joke. They only send the face sheet and you still have to fill out all the referral information. Everything is extra now.

I like it

Commentaires : Very positive.

Avantages :

It was free in the beginning which was cool, but I still find value in it. Once the templaters were done, things are simple and easy to dictate.

Inconvénients :

Would like a little easier way to chart and dictate and change things. I saw a mutate button on a competitor to change the order of the note.

EMR that is easy to learn and works well for small offices

Avantages :

This software is a breeze to teach to new and existing employees alike. New features are few and far between but seem to be easy enough to implement. Software use to be free which was a real pro but the cost is not outrageous now. We are hoping that with the cost per provider, we will be seeing some feature upgrades that will make it more of a time-saver.

Inconvénients :

The cell phone 2 step login seemed like a great idea until I watch my employees waste time, potentially violate HIPAA/privacy policies because of the cameras on every phone now and because they have to re-sterilize after using their phones to log back in. You can't bill insurance companies directly, which is a con if you have a dedicated billing person that is capable of billing for less that what you pay the clearing house (Gateway). Lastly, the customer service is pretty bad. Another thing I'm hoping will turn around after having to pay for the service is the commitment to resolving issues and responding to feature requests. CRM is lacking as there is not electronic appointment confirmation in the scheduling so my staff has to still make appointment confirmation calls. Most softwares have this built in or allow a third party to integrate. Practice Fusion does neither