17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Zoho Voice
Description de Zoho Voice
Zoho Voice est un logiciel cloud de téléphonie VoIP qui vous aide à passer et à recevoir facilement
des appels professionnels depuis n'importe quel appareil. Zoho Voice s'intègre à d'autres applications Zoho, telles que le CRM (Customer Relationship Management),
Desk, Recruit et Bigin, afin que vos équipes puissent gagner du temps en gérant les appels sans
changer d'application. Bénéficiez de fonctionnalités de téléphonie cloud avancées telles que les SVI (serveur vocal interactif), les appels par clic et les files d'attente
d'appels, l'enregistrement des appels, les horaires d'accueil, les transferts d'appels, le suivi des appels en direct,
etc. Il est temps de moderniser la façon dont vous gérez les appels professionnels.
Qui utilise Zoho Voice ?
Responsable des ventes, directeur marketing, directeur des RH, directeur des ventes, chercheur, spécialiste des ventes et du marketing, analyste de recherche, responsable des ressources humaines, directeur de la formation, dirigeants de petites entreprises
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Zoho Voice
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Avis sur Zoho Voice
Excellent Product
Commentaires : Great experience so far. Once the pain of setup and migration is complete, it is very easy to use.
Avantages :
Zoho Voice is feature rich and can do many things competitors cannot. Support has been fantastic.
Inconvénients :
Voice takes a lot to set up. It is not plug & play. The settings are very detailed and it takes a lot to understand and get everything configured.
Alternatives envisagées précédemment :
Seamless, Professional, and Easy-to-Implement Voice Solution
Commentaires : Overall, as a Zoho One user, we are very pleased with Zoho Voice. The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements. Zoho Voice has significantly streamlined our communication system, helping us operate more efficiently and professionally. Despite a few minor issues, it’s a great product that we’d definitely recommend to other businesses looking for a solid, integrated phone solution.
Avantages :
Zoho Voice is incredibly easy to implement, allowing businesses to quickly transition to their system without hassle. The platform provides an impressive suite of tools that cater to the diverse needs of businesses, helping them present a professional image through customizable settings. Features like IVR, custom hold music, call queues, warm and direct transfers, scheduled text messages, and system integrations make managing communications effortless and highly effective. The flexibility to configure these features according to business-specific needs is a major advantage, allowing us to tailor our phone system exactly how we want it.
Inconvénients :
While Zoho Voice offers a lot of great features, there are a few areas for improvement. The mobile app sometimes faces connectivity issues, which can be frustrating. Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial. The unlimited plans are only available for annual subscriptions, which can be expensive for small businesses that prefer a monthly payment option. Lastly, the integration with Zoho Creator workflows is missing, which would greatly enhance the overall experience for users of the Zoho ecosystem.
Zoho Voice
Commentaires : expensive and not easy to integrate would change back to ring central if had the time
Avantages :
somewhat integrates with crm, sms is not nearly as polished as ring central
Inconvénients :
expensive, primative,somewhat integrates with crm, sms is not nearly as polished as ring central
Zoho Voice good for SMB's who use the Zoho Eco system
Commentaires : The best part is the support team who are always willing and dedicated and try to find work solutions.
Avantages :
All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly.
Inconvénients :
Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years). I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later.
Alternatives envisagées précédemment :
ZOHO VOICE - Must have - and get CRM with it.
Commentaires : Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good.
Avantages :
It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable.
Inconvénients :
The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal.
