Description de Spiceworks
Le logiciel Spiceworks IT Help Desk est spécialement conçu pour les professionnels de l'informatique. Il dispose de tout ce dont vous avez besoin pour gérer un meilleur service d'assistance informatique interne et une meilleure activité. Commencez à traiter les cas d'assistance en quelques minutes avec le logiciel de helpdesk gratuit (sur votre serveur ou dans le cloud). De plus, il ne s'agit pas seulement du suivi des cas d'assistance : comprenez (et modifiez !) le comportement de votre équipe et présentez votre valeur à votre entreprise. Obtenez la solution gratuitement dès aujourd'hui !
Qui utilise Spiceworks ?
Les pros de l'informatique ! Il n'y a rien de mieux que de faciliter la vie des professionnels de l'informatique. Que vous soyez directeur technique, gestionnaire informatique, spécialiste en assistance informatique ou administrateur système, Spiceworks saura répondre à vos besoins.
Informations sur Spiceworks
Spiceworks Ziff Davis
Fondé en 2006
Informations sur Spiceworks
Spiceworks Ziff Davis
Fondé en 2006
Spiceworks en vidéos et en images
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Déploiement et prise en charge de Spiceworks
- Formation présentielle
- En ligne en direct
Fonctionnalités - Spiceworks
- Accès et contrôle à distance
- Accès mobile
- Alertes et remontée des problèmes
- Assistant virtuel
- Automatisation de la localisation
- Catalogue de services
- Chat et messagerie
- Communication multicanal
- Définition des priorités
- Enquêtes et feedback
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de projets
- Gestion des accords de service
- Gestion des achats
- Gestion des changements
- Gestion des contrats/licences
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des incidents
- Gestion des problèmes
- Gestion des ressources informatiques
- Gestion des risques liés à l'informatique
- Gestion des stocks
- Gestion des tickets de support
- Gestion des tâches
- Gestion du cycle de vie des ressources
- Intégrations de tiers
- Messagerie instantanée
- Modèles d'e-mails
- Modèles personnalisables
- Notifications en temps réel
- Portail libre-service
- Publication et déploiement
- Rapports en temps réel
- Rapports et statistiques
- Rapports personnalisables
- Rapports planifiés et automatisés
- Stratégie de marque personnalisable
- Suivi des activités
- Support client
- Tableau de bord d'activités
Alternatives à SpiceworksPlus d'alternatives à Spiceworks
Ideal free helpdesk for small to medium businesses
Commentaires : Overall I have been very happy with Spiceworks, especially the community of users.
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
SpiceWorks Cloud IT helpdesk for free!
Commentaires : Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.
Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!
The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.
Alternatives envisagées :
Spiceworks helps multiple departments with more efficient reaction time and decisions.
Commentaires : It's easy to use once setup by most anyone. It does not have all the extra features that are typically not needed by 90% of the companies so it makes admin easier.
Its a feature rich and functional product for an amazing price. They keep adding more too.
Setup can be a bit of a bear depending on how much you want to customize it.
Awesome IT Help Desk software, horrible inventory system.
Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.
The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.
Spiceworks - Ticket management
Commentaires : It is actually hosted by Spiceworks, so nothing local. Setup was very simple. It is used everyday. I can create tickets, there is a page for users to create tickets and they can be created via email. Once a ticket is created, you are notified by email. Very useful and simple.
It is free. It works better than some of the others that I have tried. It is completely configurable for whatever category you need. Always works. Perfect for a simple ticketing system.
Since it is free, there are ads that show on website. Not really an issue. Not as granular as some of the others.