Description de SpiceworksLe logiciel Spiceworks IT Help Desk est spécialement conçu pour les professionnels de l'informatique. Il dispose de tout ce dont vous avez besoin pour gérer un meilleur service d'assistance informatiq ue interne et une meilleure activité. Commencez à traiter les cas d'assistance en quelques minutes avec le logiciel de helpdesk gratuit (sur votre serveur ou dans le cloud). De plus, il ne s'agit pas seulement du suivi des cas d'assistance : comprenez (et modifiez !) le comportement de votre équipe et présentez votre valeur à votre entreprise. Obtenez la solution gratuitement dès aujourd'hui !
Qui utilise Spiceworks ?
Les pros de l'informatique ! Il n'y a rien de mieux que de faciliter la vie des professionnels de l'informatique. Que vous soyez directeur technique, gestionnaire informatique, spécialiste en assistance informatique ou administrateur système, Spiceworks saura répondre à vos besoins.
Vous hésitez à choisir Spiceworks ? Comparez-le à une autre option populaire
Alternatives à Spiceworks
Avis sur Spiceworks
Ideal free helpdesk for small to medium businesses
Commentaires : Overall I have been very happy with Spiceworks, especially the community of users.
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
SpiceWorks Cloud IT helpdesk for free!
Commentaires : Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.
Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!
The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.
Very handy free IT tool but UI could do with improvements
Automatic updates and notifications through email are great for us to keep on top of requirements and notify customers of progress.
Customers do not get regular updates summarising their open tickets and monthly closed tickets. Also the UI could be improved to make it easier to view tickets and update them in order.
Spiceworks - The IT Pro choice
Commentaires : For any IT dept that needs to keep cost low and wants to setup a helpdesk, this is a great start - the community as mentioned is second to none !
The Spiceworks community is second to none, there is not a day that goes by when some post doesnt help one of the team. The software is also, for SME is brilliand and you are on a budget. After initial setup and agent deployed you can monitor, have tickets and your helpdesk up and runing
Ive personally experienced a few "quirks" so dont know if its me ! Tickets taking a while to arrive, and network monitoring can be hit and miss
Spiceworks Help Desk
Commentaires : Spiceworks has been very good for us as a Help Desk software. My admins and users had an easy time in implementing this software
Of course the cost since it is Free. Easy to deploy and users to understand
Does not have all the features and reports that others have, but that is offset by the price
Logiciel trouvé dans
- Logiciels de monitoring réseau et serveur
- Logiciels de gestion des services d'assistance
- Logiciels de gestion de parc informatique
- Logiciels de gestion de serveurs
- Logiciels de monitoring de sites web
- Logiciels de dépannage réseau
- Logiciels de sécurité réseau
- Logiciels de gestion de la performance des applications
- Logiciels helpdesk
- Logiciels de gestion des services informatiques