Jurny

Terrific Customer Service - Cutting edge AI Technology

Commentaires : Overall, I have nothing but good things to say about the platform. It's been a game changer for my team. If you're looking for a property management tool with a robust Airbnb integration and AI, this is it.

Avantages :

The role of our company is to streamline, guess communications for Property Managers across the country. Using the technology stack, Jurny has to offer has allowed us to speed up our response time while providing thoughtful answers. Their AI tool, NIA, as allowed our agents to provide a more human touch to a guest's experience. Offering recommendations and clear instructions without having to dive into our knowledge base software has allowed us to cut overhead while maintaining the high level customer service we promise to our clients.

Inconvénients :

At this time, the integrations with other OTAs is still in its infancy. With time, this too will improve. Stay tuned!

Jurny Review

Commentaires : Very happy we are using Jurny and I'd definitely recommend to others.

Avantages :

Great Interface and very easy to use. The support staff is second to none and really helps my business be successful.

Inconvénients :

Jurny is a startup with a great vision and I'm confident they will achieve all their goals. There are a few minor details with the calendar and pricing that could be improved for easier use. I'm able to accomplish all my goals but with a few tweaks there could be fewer ste3ps.

Complete shambles and a scam

Commentaires : Jurny only caused our business financial loses and issues, they didn't actually solved anything. Their system is being developed and their clients are paying extortionate amount for the privilege to be their experiments. If you're considering using them, make sure you ONLY pay with your credit card so you can get your money back as they will not give you a refund. Jurny business strategy is to take your money and toss a coin to see if you get the service you're paying for or not. We're reporting them to the Trading Standards in the UK. Do your business a favour and stay away from them. Your life isn't worth the stress they will give you.

Avantages :

Jurny has a nice, user friendly display so it's laid out well enough, nothing works though so the style lacks any substance.

Inconvénients :

Everything. This system is still being developed and huge majority of critical functions were not operational for the 6 months we were with them. After over 150 emails exchanged with the team trying to work with their system failures we decided to leave and go to market leader (who is cheaper and way better). Their sales rep has mis-sold us the system and said it would automate up to 90% of our operations, the truth is we were spending more time than ever before managing our business to compensate for how useless Jurny really is.Access codes don't integrate with the locks so they have to be added manually, expect there was no option to add codes manually so the check-in details had to be send manually.Jurny had major problems with the following:- integration with Airbnb - terrible don't believe what they say on their website, we had to spend 4 hours re-writing descriptions and correcting 2 listings on Airbnb.- integration with the access locks - took them 6 months for us to be able to manually add the access code- services we were told were part of the package - weren't- Breezeway - awesome system but can completely go down if one of their clients deletes a template, so your business can be negatively affected by their other clients errors - does that sound like a complete system to you?- security deposits were just complete shambles and in the entire 6 months haven't worked once.- there were way too many issues to list them all but this is the worst company

Great company!

Commentaires : I am wowed by the caring and detail-oriented staff who have helped me/us set up our property on Jurny. From the first demo on, they have always answered all of our questions. Their customer service goes well beyond the day we signed up with them. There is no way that we could have done this without their help. They have helped us navigate around every corner as we are growing our STR beyond just being an Airbnb listing.

Avantages :

Getting everything set up online can be confusing. The support team was great! They walked me through step-by-step and always answered all my questions.

Inconvénients :

In the STR industry (in general), there were so many potential hosting tools I still needed to learn about & to set into place before expanding past ONLY listing on Airbnb. I’m one of those people who want to make sure that every box is checked & double checked before going live. The Jurny team was excellent in helping me through that process, but with me wanting to make sure everything was perfect, there sure was a lot to cover.

Beyond glad we choose Jurny!

Avantages :

We love how everything is wrapped up in one platform! Instead of many different log-ins and companies to pay, Jurny has almost all the software we need for our company. Unlike other PMS, Jurny can do pretty much everything...owner reports, AI functionally, messaging, calendar management, upsells, locks, guest screening, one listing pushes out to all the OTA we use, and all the reporting of revenue an occupancy we like to keep track of. All the hosts we talk to have a function or two they wish their PMS did, which made us hesitant to sign up with other companies. We also would want the missing functions! Plus, we don't want to change PMS after our company grows and we need a better software! We feel like Jurny meets everything we were looking for and we our company can grow with no concern of changing software.

Inconvénients :

Some people don't like that they can't choose between different pricing software, or cleaner platforms, or guest screening software, and that Jurny only choose one to integrate with. We would rather one software be chosen with a tight integration, so later we don't have a hick-up that costs us money, or a big headache!