PIMSY Mental Health EHR

An Assett to Agency Operations

Commentaires : Our overall experience with Pimsy has been wonderful. The staff are incredibly helpful and available for any and all trouble-shooting and the system is constantly evolving.

Avantages :

We love how customizable Pimsy is. While other systems in the same price range may be a bit more user-friendly, they are highly cookie-cutter in nature and lack the customization options that Pimsy allows. We found that other systems that allow similar customized features were MUCH higher in cost. These features allow us to run unique reports and gather very specific (and extensive) data for research efforts. We also felt the amount of development time included in the start up rates were very generous. Our staff have no problem navigating the system after the usual learning curve. Pimsy has been a huge time-saver on both the clinical and administrative fronts.

Inconvénients :

We feel like Pimsy is on par with competitors and gives the most value for the money. There are very obstacles that the Pimsy team has not been able to either resolve or identify a work-around for.

Thank you so very much PIMSY Team!!

Commentaires : Our compliance concerns have been significant for the last 2 years, along with the integrity of the previous system. We all had to worked very hard with many many hours each day and week to stay on top of compliance needs for our clients and staff. With PIMSY we set the alerts and do not have to think about it again until the alert comes up. This has taken a HUGE weigh and worry of our hour shoulders. This will also free up our time to build our agency where we want it to be with quality of work, nurturing our staff, having time to meet more of our clients to build stronger therapeutic working relationships as well as the same with our referral sources. Not to sound to sappy....but, PIMSY really has and will impact our day to day functions in such a positive manor that I have all ready seen the stress levels decrease in our management staff.

Avantages :

So easy to use!! I am not an electronics or software person, and typically if something has too many steps I give up and ask someone for help quickly. With PIMSY the software is very user friendly, and even I can create what we need for our agency with no frustrations, and actually have fun while doing it!

Inconvénients :

The payroll system does not have all that we need, however with that said the PIMSY team has been tenacious, has had constant follow up after each change, and continues to work with us to be able to create the payroll form we need, and our payroll company needs.

Clunky software

Avantages :

This product seems to offer good features for billing and notes. There are automatic preset notes for progress reports. It is easy to look at each client's chart/file, it will bring up all notes, demographic info, billing, etc.

Inconvénients :

This product can only operate on Windows and it runs VERY slow. You always have to refresh the calendar to make any changes. The phone app is also very old and has very limited features.

PIMSY in my opinion

Commentaires : As we use PIMSY more and more, it becomes a little more apparent that the features of this program are pretty good. While it is missing some safeguards that we had hoped (and were told) were available, such as holding billing if no consent to bill was turned in, it is generally pretty easy to go back and check once you add this into your billers work flow. There were several things we were sold on that were not accurate, but PIMSY has stepped up in most cases and created a work around for these - such as not being Mac compliant. Switching from a windows based EMR to an excel based EMR has been very trying and difficult for most of our employees. I feel like training was a vague overview of the system and there is so much more to learn that we stumble upon and through - not that the employees at PIMSY are not knowledgeable but that it's such a vast system to learn and truly working in it teaches you what to look for, but maybe a better understanding from the beginning of what flows from where would have made it a little more smooth of a transition. We had some major billing issues in the beginning, but have recovered nicely and for the most part everything is running smoothly at this moment. As we continue to use the system, I personally get more comfortable with it and the ease of use increases, however I am sitting behind a desk in a stationary location. Many of our traveling therapists are unable to use the program on the go because it's not a mobile program and it's too time consuming to try to load at each patients home which is causing many more after hours work.

Avantages :

being able to add documents, one place to keep track of everything, being able to add/build reports

Inconvénients :

not Mac compatible, not mobile friendly, errors not clear to what is wrong/how to fix, and most times there is not a customer service rep available to help, you have to leave a message and wait for a call back

PIMSY is exactly what we needed as a small non-profit agency and behavioral health provider.

Commentaires : Efficiency in billing, accountability in documentation and billing, organized client data management system, electronic health record, improving auditing results.

Avantages :

We appreciate that PIMSY is able to adapt to our agency's unique needs. With a variety of payment sources outside of the typical self pay and private insurance, PIMSY has been responsive to our requests for custom reports, invoicing, and processes to help streamline our billing. It has enabled us to be more aware of and efficient with our time, and recognize where we need to improve in efficiency and organizational processes. The reviewing and auditing features took us from 80% compliant to 99.8% compliant in one year! Our therapists tell us it is easy for them to document services, and our billing coordinator loves the accuracy in reporting and client data management. The training was flexible and responsive, and everyone we've worked with has been incredibly friendly. As a small not-for-profit, cost was a factor for us. We've gotten a lot of bang for our buck for this system, and it was worth the investment!

Inconvénients :

There are so many features, settings, and ways to customize PIMSY, that sometimes the number of buttons, menus, and options can be overwhelming. PIMSY customer support is accessible, helpful, and quick to answer our questions, but sometimes I feel like I have to click 5 menus and twenty buttons before I fix a problem.