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Description de Vocalcom Hermes360
Vocalcom Hermes360 répond aux enjeux actuels des professionnels de la relation clients et du marketing avec une solution ultra-intuitive, omnicanale et “IA-ready“ qui renforce l’efficacité de vos agents et optimise vos conversations clients. Facile d’utilisation et ergonomique, notre logiciel s’accompagne de fonctionnalités dédiées qui permettent aux agents de fluidifier leur conversation et d’offrir des interactions personnalisées tout au long du parcours client quel que soit le canal
Qui utilise Vocalcom Hermes360 ?
Les professionnels de la relation clients et du marketing
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Avis sur Vocalcom Hermes360
interactivites operationelle
Avantages :
du point de vue operationnel et optimal ,,ma satisfaction est assuree
Inconvénients :
lorsque le flux de communication est parfois au régime maximale ,,le logicien a souvent tendance a ramer et bugguer ,,, je me sent tres souvent de redemarrer le logiciel afin deviter quelque petit desagragrement
Excellent
Commentaires : Ras
Avantages :
Très bon logiciel complet et fonctionnel
Inconvénients :
Un peu de bruit lors des enregistrements
for me it is the best program to manage telesales
Commentaires : acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence
Avantages :
Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.
Inconvénients :
I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users
Simply, effortless technology
Commentaires : dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.
Avantages :
Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience
Inconvénients :
Looking forward to deploying the new webRTC feature in the next couple of months!
great and easy to use contact center solution
Commentaires : I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation
Avantages :
we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team
Inconvénients :
we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions
