Vision Helpdesk

Excellent Help Desk software with wonderful features.

Commentaires : We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Avantages :

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Inconvénients :

Till today I didn't find out any.

Vision Help Desk Review

Commentaires : Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Avantages :

Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Inconvénients :

The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

Alternatives envisagées : Freshservice, HappyFox Help Desk et Kayako

Logiciel antérieur : Spiceworks

Pretty good app for managing tickets

Avantages :

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Inconvénients :

Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

Vision HelpDesk Customer Support tools is super fast and simple to use

Commentaires : WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.

Avantages :

Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.

Inconvénients :

Nothing quit serious to worry about. Using it for more than 10 years now.

Vision Helpdesk Trial

Commentaires : I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.

Avantages :

I like this software for the following reason: 1. The linkage with Google Suite that we use works seamless. 2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period. 3. The ability for users to log the calls via email or the system if they have the link via the web. 4. The Knowledge based.

Inconvénients :

So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.

Alternatives envisagées : ManageEngine ServiceDesk Plus

Pourquoi passer à Vision Helpdesk : Simplicity and met our needs.