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ConnectWise RMM
Description de ConnectWise RMM
ConnectWise RMM est une nouvelle solution de surveillance et de gestion à distance pensée pour réinventer la façon dont les MSP (Managed Services Provider) adoptent, traitent et gèrent leur solution RMM. ConnectWise RMM est conçu sur la plateforme ConnectWise, qui combine le meilleur des deux mondes : l'automatisation prête à l'emploi et l'automatisation robuste requise pour fournir des services personnalisés à vos clients.
Qui utilise ConnectWise RMM ?
MSP, MSP+, TSP (Technology Service Provider), VAR (Value Added Resellers), prestataires d'infogérance, fournisseurs de services technologiques, revendeurs à valeur ajoutée (en technologies).
ConnectWise RMM ne vous convainc pas tout à fait ?
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ConnectWise RMM
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Avis sur ConnectWise RMM
ConnectWise RMM helps me manage my IT infrastructure seamlessly and efficiently!
Avantages :
The remote monitoring and management features are robust and user-friendly, making my job easier.
Inconvénients :
The interface can be a bit overwhelming at first and may require some time to get used to.
New to RMM, but enjoying it.
Commentaires : RMM, has so far, been a joy to work with. It contains 95% of the features we're used to, with a nice handful of handy additions which help us even more. My experience with it i very positive so far and I feel sure that we made the right move from Labtech/Automate.
Avantages :
We came across from Labtech, and he difference is like night and day. RMM feels fresh, is quick in its feel and encourages my team to use the software, as they enjoy doing so.
Inconvénients :
The tech support isn't very instant. Chatting is easy to do, but more often than not, it has to escalated. And then, you an be waiting for days for a response. I am currently onboarding a lot of clients so need instant answers to my queries.
Alternatives envisagées précédemment :
Still feels like its in the works
Commentaires : overall I like the system we are improving our internal processes and able to handle more.
Avantages :
Responsiveness of the system, cloud hosted, integration with connectwise, screen connect
Inconvénients :
Support, or lack thereof onboarding was a joke, i learned it all myself as the onboarding team didn't schedule anything. if its doable within the system support can walk you through it. if you get the development team needs to look into this (happens all the time) you will never hear from them again. there are a few features that are not working (suppressing alerts, moving clients, etc).
ConnectWise RMM has helped me remotely manage all my devices with ease. It's a game-changer!
Avantages :
Effortless remote device management and powerful automation features make my work easier.
Inconvénients :
The interface could be more intuitive and user-friendly. It takes time to get used to all the features and functionalities.
ConnectWise RMM helps me monitor and manage all my IT assets easily and efficiently.
Avantages :
I love the remote control feature and the ability to schedule maintenance tasks. It saves me a lot of time!
Inconvénients :
The user interface feels a bit outdated and can be confusing to navigate at times. Would love to see a more modern design.
