--- description: Neon CRM : qu'en pensent les utilisateurs ? Lisez les avis clients sur Neon CRM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Neon CRM - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des abonnements](/directory/20045/membership-management/software) > [Neon CRM](/software/102088/neoncrm) # Neon CRM Canonical: https://www.capterra.fr/software/102088/neoncrm Page: 1 / 25\ Suivant: [Next page](https://www.capterra.fr/software/102088/neoncrm?page=2) > Stimulez vos donateurs, planifiez des événements, gérez vos adhésions, suivez vos bénévoles et plus encore avec l'un des meilleurs logiciels cloud tout-en-un pour les organismes à but non lucratif. > > Verdict: Rated **4.3/5** by 602 users. Top-rated for **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Neon CRM ? NeonCRM a été créé dans le but d'être le CRM intégré le plus puissant spécialement conçu pour les associations. Il offre aux organisations de toutes tailles les mêmes outils que ceux utilisés par les plus grandes associations pour réussir. ## Quick Stats & Ratings | Metric | Notation | Detail | | **Note globale** | **4.3/5** | 602 Avis | | Simplicité d’utilisation | 4.1/5 | Based on overall reviews | | Support client | 4.3/5 | Based on overall reviews | | Rapport qualité-prix | 4.3/5 | Based on overall reviews | | Fonctionnalités | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Neon One - **Pays**: Chicago, É.-U. - **Founded**: 2000 ## Commercial Context - **Prix à partir de**: 99,00 $US - **Target Audience**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000 - **Deployment & Platforms**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Available Countries**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Base de données de contacts - Base de données de membres - CRM - Communication avec les membres - Comptabilité - Don en ligne - Don récurrent - Gestion de la communication - Gestion de site web - Gestion des abonnements - Gestion des applications - Gestion des bénévoles - Gestion des campagnes - Gestion des collectes de fonds - Gestion des contacts - Gestion des cotisations - Gestion des donateurs - Gestion des formulaires - Gestion des inscriptions - Gestion des promesses de don - Gestion des reçus - Gestion des subventions - Gestion des événements - Gestions des anciens élèves - Intégration des médias sociaux - Paiements électroniques - Planification des événements - Portail des membres - Portail libre-service - Rapports et statistiques - Renouvellement d'abonnements - Répertoire de membres - Traitement des paiements - Types de membres - e-mail marketing ## Integrations (15 total) - Chariot - ClickBid - Constant Contact - Cuseum - Denali Fund - Double the Donation - Eventbrite - Higher Logic Thrive - Mailchimp - QuickBooks Online - QuickBooks Online Advanced - TaxJar - Ujoin - VolunteerLocal - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion des abonnements](https://www.capterra.fr/directory/20045/membership-management/software) ## Catégories connexes - [Logiciels de gestion des abonnements](https://www.capterra.fr/directory/20045/membership-management/software) - [Logiciels de collecte de fonds](https://www.capterra.fr/directory/20047/fundraising/software) - [Logiciels de gestion d'association](https://www.capterra.fr/directory/30113/association-management/software) - [Logiciels de gestion des dons](https://www.capterra.fr/directory/30548/donation-management/software) - [Logiciels pour ONG (organisation non gouvernementale)](https://www.capterra.fr/directory/30805/nonprofit/software) ## Logiciels similaires 1. [Yapla](https://www.capterra.fr/software/1012013/yapla) — 4.8/5 (11 reviews) 2. [GymMaster](https://www.capterra.fr/software/57469/gymmaster) — 4.7/5 (165 reviews) 3. [Join It](https://www.capterra.fr/software/148692/join-it) — 4.7/5 (81 reviews) 4. [Vagaro](https://www.capterra.fr/software/153752/vagaro) — 4.7/5 (3472 reviews) 5. [Squarespace](https://www.capterra.fr/software/143461/squarespace) — 4.5/5 (3371 reviews) ## Avis ### "Great Time Saver" — 5.0/5 > **Miranda** | *13 août 2025* | Gestion d'organisme à but non lucratif | Recommendation rating: 9.0/10 > > **Avantages**: I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. > > **Inconvénients**: The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. > > Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. ----- ### "Reliable Donor Management Tool" — 5.0/5 > **Sarah** | *16 octobre 2025* | Gestion d'organisme à but non lucratif | Recommendation rating: 10.0/10 > > **Avantages**: Our team at the SEG Foundation relies on Neon CRM for donor management, and it has truly elevated our ability to steward resources responsibly. The user interface is intuitive and easy to navigate, which helps our staff stay focused on mission-driven work. We especially appreciate the helpful video tutorials and responsive customer support, which make onboarding and troubleshooting smooth. Neon CRM also incorporates nonprofit best practices in its reporting features, giving our donors confidence that their contributions are being used wisely and transparently. It’s a platform that supports both efficiency and trust. > > **Inconvénients**: While Neon CRM has been a valuable tool for our donor management, we’ve encountered some nuances in the system that we haven’t fully grasped yet. Certain features or workflows can feel a bit complex, and we’re still learning how to best utilize them. We’d appreciate more clarity or guidance in those areas to help us maximize the platform’s potential. > > Overall, Neon CRM offers solid value for the investment. The features and support it provides help us operate efficiently and maintain donor trust, which is essential for our work. We feel the platform is well worth the cost, especially as we continue to grow and deepen our understanding of its capabilities. ----- ### "Neon, The CRM With A Plan" — 4.0/5 > **Leon** | *13 février 2026* | Gestion d'organisme à but non lucratif | Recommendation rating: 6.0/10 > > **Avantages**: Complete donor management all under one platform. Campaign set up is quick and simple. Peer-to-peer campaigning is great\! > > **Inconvénients**: The User Interface is not the "prettiest," and events could use some additional features, but that's really it. > > The value is truly there with Neon CRM. Whatever I need to know about users is seamlessly displayed on their accounts. ----- ### "Easy to use. Poor customer service" — 2.0/5 > **Christy** | *22 octobre 2025* | Gestion de l'enseignement | Recommendation rating: 2.0/10 > > **Avantages**: Neon is easy to use and provides much-needed tools, like web integration, event management, and email tracking. > > **Inconvénients**: Customer service is lacking and has been since we onboarded years ago. Though we pay for chat support, it's rarely available. Instead, we've had to send emails and wait days for a response. Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this upcoming change, she failed to inform me that our contract had an upcoming annual renewal. Despite multiple requests to waive or shorten a year of service we will not be using, Neon has us on the hook and refuses to make any concessions. > > Neon is a good program if you are skilled at figuring things out on your own. It's a pretty easy system to learn, but if you have trouble, you will need to wait for help. And, be very careful and watch their billing. They do not include annual contract terms, nor do they remind you when renewals are upcoming. Once they have you on the hook, they refuse to make any concessions. Buyer beware\! ----- ### "Love NeonCRM\!" — 4.0/5 > **Linden** | *24 novembre 2025* | Gestion d'organisme à but non lucratif | Recommendation rating: 8.0/10 > > **Avantages**: I have been using Neon since late 2019 for our 501(c)(6) small national organization. The implementation process was excellent, and I felt like our rep was responsive and knowledgeable. Additionally, when we have had issues or questions, either our rep or the ticketing system has always been there\! My absolute favorite feature is the robust reporting. You can build your own reports, including MANY parameters to search by and which data are included in the output. You can save reports and schedule them to be delivered to you or someone else. You can publish them (password protected or not) to a URL, which has allowed me to build custom reports for different committees, then give them access to the reports, so I don't have to pull the report, download it, then email it to the committee chairs every time they'd like to check in on how their committee is doing. Huge time saver\! The other huge time saver is Workflows. I mean, WOW. We use these automations to approve or deny membership applications, assign regions, and send automated new member notifications to those who need to know. The event registration feature has been very helpful, we love the Account Notes feature, and it's been amazing to send out a survey whose responses fill members' profiles\! > > **Inconvénients**: We're having some trouble with "duplicate accounts," as a Company account and an Individual account is created for every member. This causes difficulty for the members (when they login to the "wrong" account, they do not have an active membership), as well as obfuscating how long someone has been a member, as they might renew on the Individual account one year and the Company account the next, so complete membership records are divided between two accounts. We have determined most of the problem, but part of it is that the renewal funnel is confusing to members, so they will add themselves as a sub-member, which creates the duplicate Individual account. You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory. It's just not an option. We also wish we could (3) use the new events module, but we are "stuck" on the "legacy events" because it makes zero fiscal sense for us to switch to NeonPay (WAY more expensive than our current processor, even if without surcharging), but I feel like we are missing out on features and that Neon is trying to strong-arm or nickle-and-dime ($199 monthly 3rd-party processor fee) us into switching to NeonPay. It's childish. > > Overall? Positive. The customer support has been excellent. I would say that 90% of what we were were promised by sales is true, and we have talked about looking for another CRM because of the duplicate accounts issue, but always decide not to because Neon shines in so many other categories. ----- Page: 1 / 25\ Suivant: [Next page](https://www.capterra.fr/software/102088/neoncrm?page=2) ## Links - [View on Capterra](https://www.capterra.fr/software/102088/neoncrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data