--- description: WaitWell : qu'en pensent les utilisateurs ? Lisez les avis clients sur WaitWell, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WaitWell - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des visiteurs](/directory/10020/visitor-management/software) > [WaitWell](/software/1018455/waitwell) # WaitWell Canonical: https://www.capterra.fr/software/1018455/waitwell Page : 1/5\ Suivant: [Page suivante](https://www.capterra.fr/software/1018455/waitwell?page=2) > Gérez les rendez-vous et les visites sans rendez-vous depuis un seul écran. Obtenez des informations puissantes sur l’expérience client et les performances du personnel. > > Conclusion : 104 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise WaitWell ? Solution de gestion de lignes, de planification de rendez-vous et de liste d’attente pour les entreprises présentant de longues files d’attente et des halls d’accueil très fréquentés. WaitWell est utilisé dans les instituts d’enseignement supérieur, les administrations, les commerces de détail et les cliniques. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 104 Avis | | Simplicité d’utilisation | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: WaitWell Inc. ## Contexte commercial - **Prix à partir de**: 29,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, espagnol, français, pendjabi, somali, ukrainien - **Pays disponibles**: Canada ## Fonctionnalités - Accès mobile - Alertes/Notifications - Base de données de clients - Base de données de clients - Confirmations/Reminders - Contrôles/Permissions d'accès - Définition des priorités - Email Reminders - Formulaires personnalisables - Gestion de la disponibilité - Gestion des calendriers - Gestion des contacts - Gestion des listes d'attente - Gestion des rendez-vous - Gestion des réservations - Intégration de sites web - Liste d'attente publique - Messagerie SMS - Paiements en ligne - Paiements électroniques - Planification automatisée - Prise en charge de plusieurs langues - Préinscription - Rappels - Rapports et statistiques - Rendez-vous récurrents - Réservation en ligne - Self Check-In/Check-Out - Signature électronique - Stratégie de marque personnalisable - Suivi du statut des listes d'attente - Suivi du temps d'attente - Third-Party Integrations - Wireless Internet Access Control ## Intégrations (3 au total) - Meeami CV MVNS - Microsoft Teams - Slate ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion des visiteurs](https://www.capterra.fr/directory/10020/visitor-management/software) ## Catégories connexes - [Logiciels de gestion des visiteurs](https://www.capterra.fr/directory/10020/visitor-management/software) - [Logiciels d'agenda](https://www.capterra.fr/directory/30757/appointment-scheduling/software) - [Logiciels de programmation des patients](https://www.capterra.fr/directory/33315/patient-scheduling/software) - [Logiciels de communication avec les patients](https://www.capterra.fr/directory/31085/patient-engagement/software) - [Logiciels de chatbots](https://www.capterra.fr/directory/32448/chatbot/software) ## Logiciels similaires 1. [Calendly](https://www.capterra.fr/software/148036/calendly) — 4.7/5 (4163 reviews) 2. [Google Calendar](https://www.capterra.fr/software/213340/google-calendar) — 4.8/5 (4323 reviews) 3. [Goldie](https://www.capterra.fr/software/1036086/goldie) — 4.8/5 (1173 reviews) 4. [Vagaro](https://www.capterra.fr/software/153752/vagaro) — 4.7/5 (3670 reviews) 5. [Jobber](https://www.capterra.fr/software/127994/jobber) — 4.6/5 (1487 reviews) ## Avis ### "An impactful solution that simultaneously enhances operational efficiency and the customer experience." — 5.0/5 > **Nitya** | *31 juillet 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: WaitWell provides superior control over all these aspects. Its smart queue management, appointment scheduling, real-time monitoring, and detailed operational reporting give our team a clear view of daily activities. This has made it possible to compare service performance across locations, optimize resource allocation, and make operational decisions more quickly. > > **Inconvénients**: For organizations in the early stages or operating on a limited budget, some of the premium features and enterprise plans might seem relatively expensive. That said, considering the improvements in operational efficiency, reduced wait times, enhanced customer experience, and the ability to make data-driven decisions, the investment proves to be fully justified in the long run and delivers strong business value. > > Our biggest challenges were monitoring customer flow across various branches, managing wait times, and maintaining consistency in service quality. WaitWell has made operations more transparent and controlled by consolidating these processes onto a centralized digital platform. It is now easy to monitor key performance indicators in real-time, quickly identify potential bottlenecks, and make immediate corrective decisions. As a result, we have achieved better control over operational costs, increased team productivity, and significantly improved the overall customer service experience. ----- ### "Surprisingly affordable and actually works—handles our patients, visitors, and even our restaurant queue" — 5.0/5 > **Rachit** | *22 juin 2026* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Truthfully, the greatest thing about this software is how much value it gives at an affordable price point. We researched some other enterprise-level solutions demanding thousands of dollars per month, whereas WaitWell's starting package of only $29 gave us all we required for the startup. The prices are very reasonable for a mid-size business, and there are no hidden costs draining our budget. We found the scheduling tool very useful because we operate a healthcare clinic and hence have to deal with both scheduled and walk-in visits. WaitWell allows us to organize them in one interface. Now our patients are able to schedule, reschedule, and cancel appointments without contacting us; thus, our receptionists are able to concentrate on patients rather than phone calls. With respect to the patient registration system, the QR code scanning option is very convenient because guests just need to use their smartphone, sign the necessary papers online, and our staff members will receive notifications via SMS. > > **Inconvénients**: Two minor things: First, the learning curve for the advanced admin settings isn't zero. Setting up custom workflows and complex reports took me a couple of hours to really wrap my head around. The basic setup is a breeze—I had check-in running in under an hour—but if you want to get creative with automation, plan to spend some time clicking around or watching a video. Second, and this is important—let's talk about security. It's excellent for visitor logs, digital waivers, and basic check-in records, but it's not a physical security system. You won't get surveillance cameras, door access control, or threat detection. If you're expecting that, you'll be disappointed. But for managing who's in your building and why, it does the job perfectly. We actually feel safer because there's less crowding, but I don't want anyone to confuse this with a security alarm system. > > Really good overall. Used for around six months now and cannot see myself going back to our previous paper-and-pen system. Speaking of value for money, hard to compete with this product here. Savings in staff time through automated reminders and check-ins alone are more than worth the cost per month. It used to take our admin team hours of manually calling patients to confirm their appointments—we don't have to anymore. The learning curve for building a custom report was rather tough at first, but the customer support team helped me via live chat within minutes. As for basic tasks such as visitor check-in and appointment booking, any employee of ours could handle it without any training. From the perspective of security and compliance, really nice to work with this product digitally. Lost paper waivers are gone, and we can find the record of a visitor or a signed document whenever needed. ----- ### "Well Structured for Building and Supporting Appointment Based Applications" — 4.0/5 > **Radhika** | *2 juillet 2026* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: My experience with WaitWell as a Full Stack Developer in an IT services and consulting firm has been more focused on business workflow implementation, integration, and validation than on day-to-day management. One thing I noticed was that the platform followed a defined approach for appointments and queue management, which made it easy to understand application behaviour before commencing development. During integration work, the workflow was predictable enough to map frontend and backend functions without continual need changes. Because the business process was well-defined, it made it easier for our team to estimate development effort from a planning perspective. Task management was also easier since development activities could be divided down according to distinct workflow stages instead of managing everything as a single feature. Because everyone used the same operating procedure, collaboration between developers, QA engineers, business analysts, and implementation teams went more smoothly. Access restrictions made testing various user roles easier, and security features matched the requirements of enterprise applications. On a few times, we called customer service with questions about installation, and the answers were helpful rather than generic. Considering the scope of capabilities available, I felt the platform delivered reasonable value for money on projects where appointment management was a fundamental necessity. > > **Inconvénients**: Understanding the whole workflow takes time because the platform contains multiple adjustable steps that influence application behaviour. During development, even simple workflow tweaks often required additional testing to guarantee they did not disrupt other sections of the system. Since many settings are configuration-driven, developers need to collaborate closely with implementation teams before making assumptions about how a feature should operate. The platform may provide more capability than is truly required for projects with relatively straightforward booking requirements. > > I've had a good overall experience. Rather than operating as just another application to integrate, WaitWell became a key reference point for understanding how appointment and queue processes should function across the system. It helped us deliver features with fewer requirement-related revisions, improved communication between technical and business teams, and decreased implementation uncertainty. It has worked successfully in enterprise consulting projects where dependability and process consistency are crucial, despite the fact that it takes some time to master its workflow and configuration paradigm. ----- ### "Reliable Platform for Modern Appointment and Queue Management" — 5.0/5 > **Jayashree** | *14 juillet 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: The biggest advantage for us was having appointment scheduling, virtual queues, and visitor management in a single platform instead of relying on separate tools. The workflow builder made it easier to configure different service types for each client location, while SMS notifications and self check-in reduced manual coordination at reception. The reporting dashboard also gave operations teams better visibility into wait times, service volumes, and staff utilization, making it easier to identify bottlenecks and improve daily scheduling. > > **Inconvénients**: The initial configuration requires careful planning, especially when multiple service locations, custom workflows, and notification rules are involved. Some administrative settings are spread across different sections of the portal, so new administrators need time before they become comfortable managing everything. We also found that testing workflow changes in a staging environment before moving them into production helped avoid configuration mistakes. > > We implemented WaitWell as part of a client engagement focused on improving appointment scheduling and customer flow across multiple service locations. The platform reduced manual queue management, improved visibility into operational metrics, and provided a much better experience for both staff and visitors. The combination of online appointments, virtual queuing, automated notifications, and reporting significantly simplified day-to-day operations. Although the initial setup required planning and validation, the platform proved stable once configured and integrated well with the client's existing processes. Overall, it has been a dependable solution for organizations looking to modernize customer service operations without adding unnecessary complexity. ----- ### "Bringing Better Structure and Visibility to Product Delivery" — 5.0/5 > **Raviya** | *3 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: I particularly like the idea of having visibility into the customer journey. When customers are waiting for a service booking an appointment or moving through service stages there are several points where the experience can become frustrating. Having a digital workflow makes the process easier to manage and gives both customers and staff better visibility. The operational information is also valuable. Understanding wait times, service volumes and workflow performance can help identify where the customer experience may need improvement.I can see WaitWell being useful for appointment based products, customer service platforms, virtual queue management, multi location services, customer notifications, service workflows, customer communication and experience improvement initiatives. > > **Inconvénients**: The main limitation WaitWell has is that WaitWell is quite focused on queue, appointment and service management use cases. Its usefulness therefore depends heavily on the type of product or service being managed. If the product does not involve customer waiting, appointments or service workflows I would not consider it as relevant. There can also be some planning required when integrating WaitWell into an existing technology environment particularly when customer information or workflows need to connect with business systems. > > This makes WaitWell useful beyond managing queues. It can provide an understanding of where the customer journey is working well and where changes could make the overall experience smoother. Overall I see WaitWell as a fit for customer facing, service oriented products where waiting, appointments and service delivery are important parts of the user experience. WaitWell’s biggest value from my perspective is the connection, between customer experience and the operational workflow supporting it. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.fr/software/1018455/waitwell?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/1018455/waitwell) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées