15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de Lightspeed

LightspeedEVO est un système intuitif et intégré de gestion des concessionnaires qui vous aide à développer votre entreprise. Augmentez les ventes, simplifiez vos processus et offrez un meilleur service, le tout avec une seule plateforme.

Qui utilise Lightspeed ?

Concessionnaires et commerces de détail dans le secteur maritime/les bateaux Concessionnaires et commerces de détail de sports motorisés Concessionnaires et commerces de détail de motos Concessionnaires et commerces de détail de véhicules de loisir Gestion de la location et du stockage Traitement de la paie CRM

Lightspeed Logiciel - 1
Lightspeed Logiciel - 2

Lightspeed ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Lightspeed

Lightspeed

3,9 (154)
Prix introuvable
Version gratuite
Version d'essai gratuite
10
Intégrations introuvables
3,6 (154)
3,4 (154)
3,3 (154)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
165,00 $US
mois
Version gratuite
Version d'essai gratuite
20
2
4,1 (16)
3,9 (16)
4,5 (16)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Lightspeed

Note moyenne

Note globale
3,9
Facilité d'utilisation
3,6
Service client
3,3
Fonctionnalités
3,7
Rapport qualité-prix
3,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
32%
4
41%
3
18%
2
4%
1
5%
wanda
secretary/owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review of Lightspeed

5,0 il y a 2 ans

Commentaires : A suggestion would be to send a representative when a new company goes live with the accounting program
or hold an in house school in the state the customers are located.
EX. as a dealer for your product we would be contacted the date, time and location of your school.
Therefore we could send an employee.

Avantages :

the system knows more than we do!!lol excellent system for parts, labor, sales, etc

Inconvénients :

in person school would have been very helpful at the time of installing equipment. The cost of sending a trainer from lightspeed was too expensive and he or she wouldn't have known the way our accounting was set up. The accounting system is very hard to grasp . We were using quickbooks before we changed to lightspeed accounting. It should integrate with AG parts and service

Courtney
Finance Manager (É.-U.)
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LightspeedEvo Review

5,0 il y a 2 ans

Commentaires : It's a good product. Pricey, but it definitely gets the job done and it's better then any other software out there.

Avantages :

I like how easy it is to prep the deal, print documents.

Inconvénients :

I don't like the menu sell functionality. I don't like how parts and accessories have to be tied to the vin. Same thing with labor. It makes it extra work if a customer backs out of an accessory.

Réponse de l'équipe de Lightspeed DMS

il y a 2 ans

Hi Courtney, Thank you for taking the time to review Lightspeed. We appreciate your continued support! Thanks! Lightspeed

Paige
General Manager (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

T00 Expensive & Too Many Bugs

1,0 il y a 3 ans

Commentaires : Our experience with Lighspeed has been terrible since day one. Our rollout was terrible mostly due to lack of communication on the part of our project leader on this end. However, after that, it's all on CDK and the crappy software. Training was absolutely horrible. We would have been better off on our own than listening to the person they sent to train us on-site. She gave us not only conflicting information and instructions, but totally incorrect information we later learned. Functions and features we were told were operational during the sales pitch and "demo" are still not up and running. Every new feature requires a paid subscription. Suddenly, while creating options they way we had for the previous 4 years, when parts and labor were not accounted for properly in the deals, we were told it was because we were doing it wrong. Support calls go unanswered and unresolved for sometimes weeks. The general ledger is massive and extremely complicated to follow. At one point CDK told us we should have hired "accounting people". What? We are a powersports dealership. We have an accountant. One is all we have ever needed. We would have already switched to another dms had we not been locked into a contract that was too expensive to get out of. We are currently demoing and evaluating other systems that are available to us and will be moving on as soon as possible. IF LIGHTSPEED WORKED, it would be an awesome product.

Avantages :

I can't think of a single thing I like about it.

Inconvénients :

The sales module is so glitchy something that should take 10 minutes can sometimes take up to 2 hours.

Réponse de l'équipe de Lightspeed DMS

il y a 3 ans

Hi Paige, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Lightspeed

Brittany
Collections Manager Accounts Payable (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Software for our Powersports Department!!

5,0 il y a 8 mois

Avantages :

I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing.

Inconvénients :

It looks like it was made in the 1990's.

Vanessa
Managing Partner (Canada)
Services et installations de loisirs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Highly recommend, but be ready for a big learning curve

5,0 il y a 2 ans

Commentaires : Overall, very glad we made the switch! It's like having an assistant for every position you have on Lightspeed.

Avantages :

That it integrates with lots of other programs/websites that we were already using. That it works for all of the facets of our business, with room for us to grow into as well (additional modules that can be purchased). Love that pricing can be automatically updated, both in the parts module and the major unit module. The scheduler for our service department has worked wonderfully. The colour coding in the estimates and repair order screen is awesome at helping us stay organized. At a glance, the sales team can tell how many deals have a deposit or at what part in the sales process a lead may be at. I love that similar parts can be tied together (think multiple supplier selling the exact same part - you can see if you have inventory for that one part) Our service team appreciated the app for repair orders - clocking on and off a job, entering notes, etc. The service advisor can just simply copy and paste notes into the repair order then edit as needed

Inconvénients :

Our staff tend to leave Lightspeed open, logged off or locked out, but open. We don't know an update it going to happen until we come in the next morning to find Lightspeed shut down for the update. We don't necessarily lose information, but we tend to leave RO's or Invoices open to remind ourselves to complete a certain task or update information, etc. So that pseudo reminder gets lost. Anytime we have a price update, the package priced items don't get the proper retail price for the individual item (cost gets calculated correctly), so we have to manually go through those listings to correct... due to the shear qty of packaged products (think fuel hose, bilge hose, fasteners, bulk oil, etc.), I end up waiting for someone to tell me the parts record needs to get updated because they're trying to sell it. We've spoken to tech support numerous times about this issue and after years of complaints, we still do not have a solution. For Canadian dealers, we seem to have to figure out a bunch of workarounds. For example, we can't enter in the HST on sublet invoices through the RO's because the software isn't developed properly for some reason (not an issue apparently for American dealers). Some features aren't available to Canadian dealers, like the ability to call a customer through the program. Recently an exchange calculator of sorts has been implemented, but it still doesn't really serve us the way we were used to with Sage

Réponse de l'équipe de Lightspeed DMS

il y a 2 ans

Hi Vanessa! Thank you for taking the time to review Lightspeed, we are pleased to hear your overall experience has been positive. Thank you, Lightspeed