Description de Lightspeed
LightspeedEVO est un système intuitif et intégré de gestion des concessionnaires qui vous aide à développer votre entreprise. Augmentez les ventes, simplifiez vos processus et offrez un meilleur service, le tout avec une seule plateforme.
Grâce à cette technologie, Lightspeed permet à votre concession d'offrir des expériences exceptionnelles à vos clients en quête d'aventure, tout en développant votre entreprise.
Chaque concession est différente et vous devriez avoir un DMS (Dealership Management System) qui s'adapte à vos besoins. Avec Lightspeed, vous pouvez atteindre les objectifs de votre concession.
Qui utilise Lightspeed ?
Concessionnaires et commerces de détail dans le secteur maritime/les bateaux Concessionnaires et commerces de détail de sports motorisés Concessionnaires et commerces de détail de motos Concessionnaires et commerces de détail de véhicules de loisir Gestion de la location et du stockage Traitement de la paie CRM
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Review of Lightspeed
A suggestion would be to send a representative when a new company goes live with the accounting program
or hold an in house school in the state the customers are located.
EX. as a dealer for your product we would be contacted the date, time and location of your school.
Therefore we could send an employee.
the system knows more than we do!!lol excellent system for parts, labor, sales, etc
in person school would have been very helpful at the time of installing equipment. The cost of sending a trainer from lightspeed was too expensive and he or she wouldn't have known the way our accounting was set up. The accounting system is very hard to grasp . We were using quickbooks before we changed to lightspeed accounting. It should integrate with AG parts and service
Powersports Dealership on Lightspeed Evo
Commentaires : Lightspeed is a big improvement from our historic system. With quick internet speeds, the system works well but on slower speeds it can grind to a hault. The major thing missing from Lightspeed is easy to read, pre-canned reports aka dashboards for users to understand. This is across the board for all departments. The data is in the system but hard to understand for most.
- Updates happen on a frequent basis. - Plenty of report options but most involve exporting to excel. Not enough "pre-canned" reports. Users must be tech savy, nearly with accounting background to run reports. - Cloud solution is nice vs. internal hardware.
- Screen resolution makes things very small or blurry if made larger. - Feature suggestions do not get attention unless multiple dealerships ask for implementation. - Creditcard integration with Worldpay in Canada. The hardware for machines is terribly outdated. No tap to pay options. - Receipt printers are local not network printers. Sharing local printers in windows is not easy and now against security protocol for Windows. Bandage solution is to buy local printers for every machine. - When logging out of one computer and into another computer the session kills all activities you were in. It would be nice if when logging out the invoices, deals, etc were left in limbo and re-opened when logging into the new computer.
From a powersports dept. managers perspective
Commentaires : Okay but not great. With a few minor changes it could be great.
Desktop widgets. Automated task like customer notification for special order parts. The ability to make custom reports.
More "guard rails" to prevent staff from making mistakes. How about pop up windows that warn staff when there's a bal due on a special order pick up invoice. Or alert staff that a customer they've added to an invoice has special ordered parts ready for pick up. 1- Unable to create spring orders that do not affect the function of the buying guide. 2- Unable to allocate inbound parts for stock to a customer's special order at time of sale 3-Unable to use a scan gun for receiving 4-The system needs more filters. ie The ability to scan a part label and locate the part on a customers special order list. Then have the system auto fill as the parts are scanned. Add an addition button function to pick up these scanned parts. 5- Parts that have a min / max should automatically populate the buying guide. Why do I need to run a buying guide to add these items manually when I already set minimum and max inventory levels? 6-Please give us the ability to pickup all special orders and layaway parts for a customer with one mouse click. The current process of clicking on each individual special order and layaway is so tedious. Especially when the special order and layaway were originally sold on the same invoice. 7- Automated special ordered parts in re-notification that can be set by the dealer if a customer hasn't picked up parts a few days after the customer received the first notification. 8- Add the ability for sales staff to see when a special order for a deal has arrived
Software that fits the outdoor powersports business model
Commentaires : We count on a DMS to provide us a multitude of operational and accounting components along with a rock solid set of books for decision making and business banking needs. Lightspeed software does help us meet these needs
The software is relevant to our industry and has features and benefits that help us manage the entire business of selling and supporting outdoor power sports. The suite does fit into sales service and parts departments daily interactions with staff customers and vendors very well.
Support is virtually non existent. We have tried several different areas of seeking support and have been met with virtual crickets at every attempt. We are left to resolve most issues ourselves.
Long Time User
Commentaires : I've been using Lightspeed for 10 years, therefore I am somewhat used to the system. I still find it challenging to determine the customer account balance due. Again, a customer ledger would be extremely beneficial. In addition, it would be helpful if we could apply loyalty reward points after an invoice has been closed.
I like the on demand training tutorials. I like that it is a menu driven system. I like that we can customize our Desktop with the most relevant individualized information. I like the custom tabs for each individual user.
1. I don't like that we can not print out a customer ledger ! This is so very important! 2. Customers - can only have one customer name and one customer email address. Many people have multiple email address, plus a spouse or partner who have more than one email address. I would like to have fields for a 2nd owner name, address, email, phone #. Also the only field that cross references is the "other" field. It is difficult to look up a customer by a partner's name or business name. Many spouses have different last names. We have many customer accounts with multiple partners. We have a ton of customer's who both want to receive emails and copies of invoices, statements, etc. But the system only allows for one email address. 3. Customer Units- It would be nice and extremely helpful if there was a field for the previous Unit Name and a way to cross reference in the customer unit section. 4. The Storage Reservations and Customer Accounts don't link together. When we update a customer account, it does not update the Reservation information. 5. It is confusing to our customers and employees when there are two separate invoices for their A/R account and the Reservation. The invoices don't even look alike! Then we have to manually calculate a total due by adding these together. 6. All Custom Reports, we can't delete obsolete or old reports. Our list is too long and it time consuming just to try to locate a report I want. Also date last used would be helpful.
Réponse de l'équipe de Lightspeed DMS
il y a 2 ans
Hi Kathy, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you also for providing feedback on areas of improvement. We strive to better our systems and user experience as much as possible. I will pass along your points as potential areas of improvement for future updates. As always, if you need anything our support team is available to you. Thank you! Lightspeed