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Rocketlane
Description de Rocketlane
Des difficultés à intégrer de nouveaux clients ? Rocketlane est une plateforme spécialement conçue pour l'intégration client qui vous aide à atteindre les objectifs de votre projet, à réduire le délai de rentabilité et à offrir une expérience cinq étoiles. Dites adieu aux désabonnements avec Rocketlane.
Rocketlane associe la gestion de projet, la collaboration documentaire et la communication dans un espace de travail unifié unique en son genre qui offre une plus grande visibilité et améliore l'expérience de vos clients.
La livraison de projets orientés client ne sera plus jamais la même.
Qui utilise Rocketlane ?
Une multitude d'équipes, grandes, petites et transversales, qui gèrent des projets orientés client. Idéal pour les entreprises SaaS, les services informatiques, les intégrateurs système et les agences de marketing.
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Rocketlane
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Avis sur Rocketlane
Handing the customers' Go Live with ease
Commentaires : Its been a very effective in handling my customers and their implementation experience
Avantages :
The most likeable thing about Rocketlane is the ease of use. It is simple to use but very powerful in terms of keeping the user focused on completing the right stages of implementation at the right time.
Inconvénients :
The least likeable thing used to be the slowness of loading the pages. But over the last 6 months it has improved considerably.
Alternatives envisagées précédemment :
A User-Friendly Platform with Effective Functionalities
Commentaires : Rocketlane has effectively addressed the challenge of managing multiple platforms by consolidating up to four different tools into a single, unified system. This integration has streamlined our operations, enhancing communication and coordination across teams. By eliminating the need for disparate platforms, Rocketlane has improved our efficiency and productivity, allowing us to focus more on our core tasks and less on managing multiple systems.
Avantages :
Rocketlane stands out for its user experience (UX), which is exceptionally simple and intuitive. The platform's ease of use and rapid system performance streamline our processes efficiently. Additionally, several functionalities are thoughtfully designed and align perfectly with our needs, enhancing our operational effectiveness. This combination of simplicity, speed, and well-conceived features makes Rocketlane a valuable tool for our team.
Inconvénients :
While Rocketlane offers several valuable features, there are some areas that could be improved. The reporting capabilities are too basic, limiting our ability to generate even simple reports. Key functionalities such as adding formulas and using filters with both OR and AND conditions together are missing. Additionally, there is no automation for aggregated reminders to team members, which would allow us to include multiple projects in a single reminder email when they do not meet certain criteria. Addressing these issues would significantly enhance the platform's usability and effectiveness.
Rocketlane Review - By someone that is client facing and uses the tool daily. Very eager to update this review, as improvements are made!
Commentaires : Overall, I've enjoyed working with the Rocketlane team and feel that there are upcoming updates that will really make a difference and improve the experience for those with roles similar to mine. I do think that Rocketlane would be a great tool for companies that do not have as much customer interaction as our company. I also think it's great for management, as it does a lot of great resource allocation. After working with the platform for close to two months and being part of a pilot program, I feel I have the experience necessary to provide this feedback. It was only today, after receiving an email from Rocketlane Support, that I decided to leave a review. The email was to inform me that they will not be investigating a solution that would allow for users to mute the jarring notification sound that occurs anytime someone from support responds to your chat. The expectation is I close down all browsers with Rocketlane, any time I'm on a client call and update the specific tab that I'm presenting, to not receive notification sounds. This doesn't seem typical of a product that has a client presentation mode. I really do plan on coming back to make updates as the system improves.
Avantages :
In theory, it's great. There are many features that will help certain team members, for example, the employee allocated resource tool seems great and the time tracking feature really excels. The ability to customize the projects into certain lists is helpful.
Inconvénients :
As a client facing user, who needs to post meeting minutes, communicate with clients, actively working 3-5 projects at a time, with a role on roughly 10 other projects that only requires me to update one task, I find the system has quite a way to go to be robust enough to replace other client facing tools. I'll list out the various items I've encountered since we began using the tool. - If a client shares their login URL with someone else and they both click it, they are both registered to that email and it's not an easy process to undo this. - All training videos have music playing in the background with no ability to silence it. I found it very distracting. - No ability to send private communication to any users. Therefore, communications on sensitive topics (such as payroll) need to be handled outside of Rocketlane. - When adding files to the same project, Rocketlane does not version them. When trying to use their filter to determine the correct file by date, the chronological filter does not work properly. - Clients are confused about where they should communicate because there are so many different options available. And since you can't be certain a client will tag you, you have to agree to receive almost all communication. - If you work multiple roles (Ex, you oversee certain aspects of 1 project, but are the main contact for another) there is no ability to determine notifications per project. It's overwhelming to have to sift through everything received. - Since you have to enable all notifications, I've had to set up email rules to try and reduce how much hits my inbox. I reached out to support for advice and they were able to share tips for Gmail but were unable to give directions for Outlook. Despite trying a variety of filters, I still cannot get it to always work, and despite requesting if someone at rocketlane might be able to assist since our entire company uses outlook, this request has never been fulfilled. - When reporting issues to Rocketlane, they will ping you and chat bubble comes up. The sound is very loud and jarring. Rocketlane does not have internal controls for this, and as a user, you need to update your browser settings. Unfortunately, not all browsers have this setting, and it needs to be completed per tab in some cases. To add to this, the reminder emails they send do not link to the existing ticket or name it, so you have to log in to even know what issue they are referencing. - When on client calls using "Presentation" mode, you cannot make any updates. This means if you want to update something while on the call with a client, they will see the entire board, including the private items they aren't supposed to see. - When using their special features, like @@ to link something, it lists everything that is possible, but not the stage of the project, so unless you have everything named very uniquely, this because challenging. - If someone responds via email, everything will post, include their signature and the message will not have any formatting. - If an employee wants to respond via email, there is nothing in the email to identify the reply as being private or public. - There is no ability to forward emails into the project. Since there is no ability to share private communications with certain clients, payroll conversations become difficult to properly document. - The "what's new" section doesn't just include product updates, but updates on how successful they've been at raising money. I haven't come across this on other platforms and feel it's unnecessary. - The shared space section where you and a client can work on items together only allows for one document, so there is no value in this feature for us.
An excellent Implementation System
Commentaires : It has been a great learning experience and I am currently working on learning even more!
Avantages :
Rocketlane allows us to personalize our project environments while tracking our employee's involvement on a granular level. I can also see our team's utilization and make better resourcing decisions based on their availability.
Inconvénients :
I wish there were not so many bugs recently, but I will say the customer service is EXCELLENT and any issues I report are always fixed very quickly and with a smile.
Franchisee Trainer
Commentaires : So far it has been a overall good experience.
Avantages :
The ability to communicate with our franchisees and keep accountability with timelines and expectations
Inconvénients :
The amount of time it takes for some of the pages to load
