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InfoCision
Description de InfoCision
InfoCision est un fournisseur de services de call center traditionnels et de solutions de formation avancées. InfoCision propose des outils de call center qui raccourcissent la durée des appels, intègrent des canaux alternatifs et augmentent la satisfaction des clients. En s'intégrant dans votre call center existant et en l'améliorant, ces outils permettent de préremplir les données et les données démographiques des clients, de noter les appels entrants, de former les agents du centre grâce à des formations en ligne et des simulations, de mesurer la qualité, de motiver le personnel et d'intégrer des options de libre-service par SMS.
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Non fourni par l'éditeur
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Avis sur InfoCision
Faithful Partnership
Commentaires : Our experience has been great. IMC has been a faithful partner for over 10 years. They work with us, are very flexible and reliable. IMC has done things very well over the year with us but one thing they have done well is the personalised relationship vendor-client that they have built with us.
Avantages :
InfoCIsion has been a great partner for many years now. IMC has been very flexible and reliable with the work and software. I think is very easy for users.
Inconvénients :
You can go back on the screens. This creates limitations for the operator to give an unforgettable positive experince.
Ease of Use
Commentaires : Overall InfoCision has been a partner for over 17 years that is consider a true extension of our business.
Avantages :
InfoCision provides fantastic service for us - in the outbound call space. They meet key KPI's monthly and offer up solutions to the growing demands of our donors. They are proactive in communications and meet regularly to ensure they are meeting the demands of the non profit space. They have provided key understanding of contact centers to assist in areas where the talents may not be available in a professional manner as part of their services.
Inconvénients :
Escalation of minor technical issues when they arise
