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Description de VoiceAnalytics
VoiceAnalytics est une solution d'analytique vocale qui améliore les performances, la gestion de la qualité et la satisfaction des clients dans les call centers, tant en matière d'activités commerciales que d'activités de service client. Cette solution optimisée par IA (intelligence artificielle) est conçue autour d'un performant moteur linguistique et d'algorithmes de machine learning, en étant en mesure de traiter la reconnaissance vocale avec précision, ainsi que de reconnaître les mots-clés, ce qui permet de détecter des contenus déterminés dans 100 % des appels.
Qui utilise VoiceAnalytics ?
Idéal pour les centres d'appels de toutes tailles et de tous secteurs, VoiceAnalytics aide les entreprises à obtenir des informations précieuses sur chaque interaction client qui génèrent des résultats exploitables.
Où peut-on déployer VoiceAnalytics ?
À propos de l'éditeur
- Xdroid
Assistance VoiceAnalytics
- Chat
VoiceAnalytics - Prix
À partir de :
- Oui, essai gratuit disponible
- Non, pas de version gratuite
VoiceAnalytics n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de VoiceAnalytics est disponible à partir de 22,00 €/mois.
obtenez un essai gratuitÀ propos de l'éditeur
- Xdroid
Assistance VoiceAnalytics
- Chat
VoiceAnalytics en vidéos et en images
Fonctionnalités - VoiceAnalytics
Alternatives à VoiceAnalytics
Avis sur VoiceAnalytics
the biggest innovation in contact center quality assurance in the last 10 years
Commentaires :
xDroid’s solution automatically analyzes the speech-recordings of all (100%) of Inbound/Outbound calls, based on customized parameters or keywords, in order to spot quality or efficiency issues and/or identify best practices. Due to the efficiency of the automation, numerous new control/development use cases can be defined.
Results can be immediately fed-back to bankers and/or their superior & embedded into their training for improved productivity, customer satisfaction, lower churn and extra sales. Feedback can be both absolute/relative to peers or own past performance.
Avantages :
Before the system is introduced QA was a sample based (1-3 %) manual call monitoring, channeled into incentives & training with retroactive controll (~1-2 weeks feedback cycle after actual call made) with high manuality, using numerous systems Now, with xDroid VA we have a 100% sampling: no missed issue or development potential Real-time, truly personalized feedback and the controll & feedback are in in one single system
Inconvénients :
the introduction took longer than planned due to the limitations of the current voice recording system, but the support team was helpful and supportive throughout
Réponse de l'équipe de Xdroid
il y a 3 ans
Hi Jozsef, Thanks for sharing your positive experience, your review and satisfaction mean the world to us!
In time, will provide great insight.
Commentaires : From being very sceptical initially, I am beginning to see the benefit VoiceAnalytics can provide.
Avantages :
The user interface is great for the agents to see their performance. The agent and customer emotions are really helpful.
Inconvénients :
Very difficult and time consuming to programme to achieve desired results, particularly in this industry if you have no skill set in this area. Once we have honed all the areas and made the correct adjustments, we will start to make real progress.
Xdroid review
Commentaires : Overall very good - looking forward to some more trainign that they are providing
Avantages :
The ability to quickly access the data and for the staff to access their performance live
Inconvénients :
The ability to go to low level specifics about how a call is scored - this was ore difficult that I imagined
Réponse de l'équipe de Xdroid
il y a 2 ans
Thank you for your review David! We would be more than happy to provide more training.
agent review
Avantages :
easy to use and helpful to keep track of where you are up to.
Inconvénients :
its finds some words harder to learn.
Réponse de l'équipe de Xdroid
il y a 2 ans
Thank you for your review, we are happy you find our solution helpful.
