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Netcore Customer Engagement
Description de Netcore Customer Engagement
La suite Customer Engagement et Experience de Netcore Cloud (anciennement Netcore Smartech) est une plateforme unique destinée aux spécialistes du marketing, aux responsables du développement et aux chefs de produit, afin de stimuler le développement omnicanal sur les sites web et les applications mobiles. Elle permet de créer des profils unifiés de clients exploitables, de lancer des campagnes multicanaux personnalisées à l’intention de segments d’utilisateurs spécifiques, avec des rapports en temps réel et des analyses de produits. La solution d’expérience produit sans code ajoute encore à la rapidité et à la flexibilité pour créer des expériences d’application qui fidélisent les utilisateurs.
Qui utilise Netcore Customer Engagement ?
Avec plus de 20 ans d’expérience et une présence mondiale en Asie, dans l’UE et aux États-Unis, Netcore offre une solution martech riche sur une plateforme unique à plus de 5 000 marques internationales.
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Avis sur Netcore Customer Engagement
It has been a pleasant experience for us at Myntra, to use Netcore for our Campaign Management.
Avantages :
Great at getting segmentation and personalization done for campaigns. We have been using it to reach out to different customer segmentation with suitable campaigns depending on their purchase behaviour, RFM and other parameters.
Inconvénients :
Can further improve the product UI. However the product is good and keeps the campaigns execution task pretty simple in present format as well.
Réponse de l'équipe de Netcore Cloud
il y a 7 ans
Hi Aashish, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
Netcore's Smartech worked for us brilliantly. Easy to set-up & the tool is so user friendly.
Avantages :
There are many features in SmarTech which we would like to highlight. We love the feature of it's email campaign builder where one can easily create responsive mailer by simply dragging and dropping boxes. That's really cool. Also, there is another good feature of integrating your SMS and email both campaigns from this single platform. Then there is browser notification, app push notification which are really good to try on right from single platform. There reporting and analytic system is very good one could easily see campaigns performance in detailed manner. We give NetCore Smartech a big thumbs up!!
Inconvénients :
Intially, we faced few barriers during campaign set-up and test runs but we got seamless support from Netcore's technology team who were ready to assist us any time and got every issues fixed up.
Réponse de l'équipe de Netcore Cloud
il y a 7 ans
Hi Pankaj, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
Terrible Tech Support
Avantages :
The price is good, a fairly no-nonsense API.
Inconvénients :
The billing process is terrible, if your card expires you get a bill with no info on how to fix it. You shoot a message to the drone on the chat, and get no help at all. Don't expect to get support with this issue and plan for your emails to go down for 24 - 48 hours.
Dynamic and Evident Customer Engagement Approach
Avantages :
Netcore Customer makes the customer conversations flow, and people share ideas to make every service better.
Inconvénients :
Netcore Customer creates an aggressive customer relations concern, very affirmative and reliable.
Netcore Customer has Sustainable Engagement
Avantages :
Netcore Customer has helpful support team, where instant customer engagement is all made for companies.
Inconvénients :
Netcore Customer has proficient way of making all customer support team depended-able.
