Agiloft

Qui utilise Agiloft ?

Axé sur les moyennes et grandes entreprises ayant besoin d'une solide automatisation, Agiloft fournit une personnalisation approfondie et rapide qui s'adapte facilement à un large éventail de secteurs verticaux.

Description de Agiloft

Quatre fois lauréat du prix "Editors' Choice Award" de PC Magazine et du "Value Award" de Spend Matters, Agiloft est salué comme étant "le système de gestion de contrat le plus personnalisable disponible sur le marché". Cette technologie Agile facilite la configuration et l'utilisation. La plateforme évolutive, quant à elle, prend en charge tous les processus d'approbation avec des flux de travail intégrés, des alertes par e-mail et la génération de contrats en un clic. La solution est entièrement compatible avec les audits et conforme aux lois HIPAA, SOX et CFR21. Commencez aujourd'hui avec une démo personnalisée gratuite.

Informations sur Agiloft

Agiloft

http://www.agiloft.com/

Fondé en 1990

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19,00 $US/mois

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Déploiement et prise en charge de Agiloft

Ressources d'aide

  • Service client/e-mail
  • FAQ/forums
  • Base de connaissances
  • Support téléphonique
  • Chat

Déploiement

  • Cloud, SaaS, web
  • Windows (ordinateur)
  • Windows (sur site)
  • Linux (sur site)
  • Android (mobile)
  • iPhone (mobile)
  • iPad (mobile)

Formation

  • Formation présentielle
  • En ligne en direct
  • Webinaires
  • Documentation
  • Vidéos

Agiloft - Fonctionnalités

  • API
  • Alertes/Notifications
  • CRM
  • Champs personnalisables
  • Collaboration en équipe
  • Contrats formalistes
  • Contrats gouvernementaux
  • Contrôle du processus d'approbation
  • Contrôles/Permissions d'accès
  • Côté achat (fournisseurs)
  • Côté vente (clients)
  • Données en temps réel
  • Extraction de données
  • Fonction de glisser-déposer
  • Gestion de cycle de vie des contrats
  • Gestion de la conformité
  • Gestion de versions
  • Gestion des audits
  • Gestion des contacts
  • Gestion des contrats/licences
  • Gestion des documents
  • Gestion des flux de travail
  • Gestion des modèles
  • Gestion des tâches
  • Gestion du cycle de vie
  • Importation et exportation de données
  • Intégrations de tiers
  • Modèles de documents
  • Modèles personnalisables
  • Modèles prédéfinis
  • Monitoring
  • Notifications en temps réel
  • Piste d'audit
  • Rappels
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Recherche en texte intégral
  • Recherche/Filtre
  • Rédaction de contrats
  • Signature électronique
  • Signature électronique
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi de la conformité
  • Suivi de la progression
  • Suivi des activités
  • Suivi des statuts
  • Tableau de bord d'activités
  • Workflow configurable

Logiciels de gestion de contrats : afficher la liste complète

  • API
  • Accès et contrôle à distance
  • Alertes et remontée des problèmes
  • Alertes/Notifications
  • Base de données de clients
  • CRM
  • Champs personnalisables
  • Chat en temps réel
  • Chat et messagerie
  • Communication multicanal
  • Configuration des workflows
  • Contrôles/Permissions d'accès
  • Définition des priorités
  • Enquêtes et feedback
  • Formulaires personnalisables
  • Gestion de l'assistance téléphonique
  • Gestion de la base de connaissances
  • Gestion des accords de service
  • Gestion des billets
  • Gestion des centres d'appel
  • Gestion des commentaires
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des ressources informatiques
  • Gestion des tickets de support
  • Historique des clients
  • Importation et exportation de données
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Macros et réponses types
  • Messagerie instantanée
  • Mesure des performances
  • Modèles d'e-mails
  • Modèles personnalisables
  • Monitoring
  • Monitoring réseau
  • Notifications en temps réel
  • Portail client
  • Portail libre-service
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Routage automatisé
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Suivi des interactions
  • Suivi des tickets d'assistance
  • Tableau de bord d'activités

Logiciels helpdesk : afficher la liste complète

  • API
  • Alertes et remontée des problèmes
  • Alertes/Notifications
  • Autorisations basées sur les rôles
  • CRM
  • Catalogue de services
  • Champs personnalisables
  • Chat et messagerie
  • Communication multicanal
  • Contrôle du processus d'approbation
  • Contrôles/Permissions d'accès
  • Création de tableaux de bord
  • Définition des priorités
  • Enquêtes et feedback
  • Fonction de glisser-déposer
  • Formulaires personnalisables
  • Gestion de l'assistance téléphonique
  • Gestion de la base de connaissances
  • Gestion de la configuration
  • Gestion de la disponibilité
  • Gestion de projets
  • Gestion des accords de service
  • Gestion des audits
  • Gestion des capacités
  • Gestion des changements
  • Gestion des contrats/licences
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des incidents
  • Gestion des problèmes
  • Gestion des ressources
  • Gestion des stocks
  • Gestion des tickets de support
  • Gestion des tâches
  • Gestion des versions
  • Intégration des répertoires actifs
  • Intégrations de tiers
  • Modèles personnalisables
  • Monitoring
  • Portail client
  • Portail libre-service
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Suivi des ressources
  • Suivi des ressources informatiques
  • Suivi des tickets d'assistance
  • Tableau de bord d'activités
  • Workflow configurable

Outils ITSM : afficher la liste complète

Agiloft - Alternatives

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Avis sur Agiloft

Lire tous les avis

Note globale

4,9/5

Note moyenne

Facilité d'utilisation 4,6
Service client 4,8
Fonctionnalités 4,8
Rapport qualité-prix 4,8

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Écrivez votre avis !
Damian C.
Consultant
Conseil en gestion, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 22/10/2020

"A fantastic product with exceptional functionality and adaptibility"

Commentaires: You can see why Agiloft is the industry benchmark due to the extensive adaptability and functionality. Unless you have a proficient dedicated IT in-house support who can setup the system, you will have to invest in some time at the start along with Agiloft to customise to your liking. I think most companies do not use even 50% of Agiloft's capabilities. Good product.

Avantages: We use and trial a lot of software for either our own use or clients. Agiloft is by far the most advanced contract management software out there. It is more than just CMS. We liked the ability to White label it for clients either directly in-house or through the client portal managed by us. For an administrator, the functionality and customizable process and table flows are excellent. For the UI for a non-admin user, it can literally be 1,2 or 3 tasks/functions on their home page. The possibility to automate mundane, daily tasks such as daily agreements or POs can be routed through for automatic approval when they meet the criteria. The templates and the mobile click and approve were popular features as it did not create the approval queue that previously happened with delays in notifications The customer support is very comprehensive as is the number of videos for various bits of training. You really do feel like it's a system that has been custom designed for you but not with the same price tag.

Inconvénients: Unlike virtually all of it's competition, it is not really a drag and drop type environment in the true sense. Some of the UI screens can seem too busy/cluttered but that did not bother me. I would say that, similar to others, you need a stakeholder to be married to this product. This means that they become familiar with the interaction with tables when new fields are setup and the permissioning.

  • Source de l'avis 
  • Publié le 22/10/2020
Cindi K.
Associate General Counsel
201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/03/2017

"Highly customizable and affordable system with excellent customer service"

Commentaires: PROS: Agiloft especially excels at scalable customization, fair pricing and customer service. All the staff I've encountered at Agiloft (not just the initial sales contact), from the implementers to the billing staff, have been responsive, friendly and helpful with a "can-do" positive attitude. They are a professional, dependable service-oriented team. Billing with Agiloft has always been very fair and transparent. The possibilities with Agiloft's system are nearly limitless. If inclined, the administrator can take on a significant amount of the maintenance and design of the system. I had no programming experience, but using the available documentation/tutorials and custom training available along with the creative ideas my implementer offered, I was able to become quite independent and save our company money while having a tailored, high performing contract system that grows with our organization's needs.

CONS: With so many possibilities for customization comes a number of decisions that need to be made. This can be time-consuming, but Agiloft offers the customer the option to make as many or as little of the design decisions as works for them. We'd much rather have the problem of too much choice than a situation where the system doesn't fit our needs enough or where the cost of having an engineer design everything in our system is prohibitively expensive. If your organization wants to handle some of the maintenance and design, there definitely can be a learning curve for the more complex aspects but also great payoff in independence and control of the direction of the system.

RECOMMENDATIONS FOR OTHER BUYERS: We had a very lengthy review process that involved intensive research. We recommend strongly considering how experienced and knowledgeable and stable the vendor is (not just who has the slickest app or tech conference booth). We also recommend noting how much the vendor listens to you during the sales process. Agiloft has been a solid industry leader since the 1990's and did not pressure or rush us to make our decision. They were patient and respectful and worked hard to understand our unique needs as a nonprofit and as a public media organization. We recommend taking time for the demos, using the free trial versions and talking to the vendors thoroughly about what is and isn't included and how they operate. We also recommend reading the PCMag review as it was comprehensive and captured what makes Agiloft different from its competitors.

  • Source de l'avis 
  • Publié le 03/03/2017
Brian P.
Field Service Manager
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    Sans note
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 05/04/2012

"DCG Systems Experience"

Commentaires: I would recommend Agiloft to anyone needing a fully customizable CRM with a focus on customer relations. the folks at Agiloft go out of their way to understand your business process and where their product would best fit in. Agiloft Customer Support is Outstanding!

Avantages: Easily Customizable to our business needs. Automatic reporting and email notifications are essential to our process. Out of the box integration to our business structure. Create and adapt business practices to include Agiloft. We did not know what we were missing until we started creating processes with Agiloft in mind, The joke at our company is "Agiloft can do it".

Inconvénients: As a company that tracks equipment MTBF, availability and MTTR, the Graphics and Graphing packages lack the ability to do some of the hings we would like. Still need to import some data into excel for post processing.

  • Source de l'avis 
  • Publié le 05/04/2012
Matt C.
VP Software Development and Technical Support
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    Sans note
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 16/05/2012

"Best software purchase I've ever made"

Commentaires: I don't want to sound over the top, but I have nothing but good things to say about Agiloft. As a rapidly growing company we had many manual processes which needed to be automated. Having a system that fit our business model was important, and I went through a lot of tools before I settled on AG. By far the strongest aspect of Agiloft is its ease of customization. Literally all customization is point and click, and within about 40 hours of our initial installation (which we did ourselves on our hardware), we had a system up and running which accomplished what I was unable to do with any other product. Since the original implementation in October 2011, there has not been a week where I have not been rolling out AG into other areas of our business, to the point where we now track everything from sales leads to fixed assets, billing, and service in AG. Our users have learned quickly, and have been happy to have a system that helps them do their jobs well.

Avantages: - Ease of customization - Everything is point-and-click and easy to understand. We have not had to write any code, yet we're integrated with several other mission-critical systems within our business.
- Ease of use - Even our fairly non-technical users find AG easy to pick up, and with light training are productive immediately. I attribute some of this to the user interface, but even more of it to the fact that we are able to mold the system to our business flow and terminology, so it's already familiar.
- Performance - We have a few dozen people in and out of the system all day, and rarely have any trouble. We did install on our own server, and sized it according to AG's recommendations.
- Quality - While any software product will have minor annoyances that you would like to see fixed, there are only a few of those. We have had absolutely zero bugs that have stopped us from getting the business value out of AG that we need.
- Cost - Very reasonable per-seat fees, no upcharges.

Inconvénients: This is not a con, but my only advice is to find a champion for the project internally who understands the business processes you're wanting to implement in AG, and who has the time to focus on the project. Don't be afraid to implement what you need, and then tweak over time as requests come in - you'll rarely get everything right in a first pass and you'll get the best feedback after a minimal process has been in the users' hands for a week or two.

  • Source de l'avis 
  • Publié le 16/05/2012
Eric N.
Télécommunications
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4,5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4,5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 06/07/2015

"Versatile system offering easy and quick customization"

Avantages: The overriding advantages of Agiloft's product/company:
1) It can be customized to do almost anything with almost no programming, and quickly: truly a system designed for users to modify. This supports living process that increases adoption rate and reduces operational errors.
2) It is possible to create and maintain the system and its customizations with a very small commitment of staffing because the customization method is very efficient and largely self-explanatory.
3) The support is excellent: failures and bugs are addressed promptly and software updates containing bug fixes are delivered much faster than industry average.

Inconvénients: 1) The user interface is dated looking. This is a minor issue since the simplicity helps with the ease of configuration and does not get in the way of functionality.
2) The organization of the user interface is around data rather than process. Process needs are fully accommodated, but the data-driven approach means that processes that access more than one data type can be more difficult to implement or represent on-screen to users. However I have not come across any customization that could not be made with the system.
2) Sparse documentation. Some of the more advanced features as well as effective tuning require support or professional services even though they are not difficult to implement.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 06/07/2015