Orderhive
Description de Orderhive
Orderhive est un logiciel de gestion des stocks simple et puissant pour les détaillants en ligne. Automatisez la mise à jour de votre inventaire sur des canaux comme Amazon, eBay, Etsy, Shopify, BigCommerce, WooCommerce, etc. Rationalisez l'exécution grâce à l'intégration de Orderhive avec Amazon FBA et Multichannel Fulfillment. Imprimez des étiquettes et suivez les paquets de USPS, UPS, FedEx, DHL, etc. dans Orderhive en quelques clics. Gérez facilement les livraisons directes, les commandes en gros, les achats, les paiements, le suivi des expéditions et bien plus.
Qui utilise Orderhive ?
Orderhive convient aux détaillants du monde entier qui cherchent à rationaliser et automatiser les processus d'inventaire et de commande.
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Orderhive
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Avis sur Orderhive
Moshe
Great, just great! Their customer service is much better than other alternatives.
Commentaires :
- Inventory Sync across all marketplaces.
- Saved us money in operating expenses.
- Helped us reach higher ranks in many marketplaces including eBay and Amazon.
- Allows us to provide better customer service.
- Allows us to work with Drop Shipper with ease.
- Allows us to make better PO (since we know exactly how many products were purchased across all marketplaces).
Avantages :
Customer support: They have responded within few hours and was available on the phone / Skype whenever I needed them. Software: They offer integrations with all the main marketplaces and there isn't any limitation on the number of users. for each marketplace. They have templates for each situation you may encounter as a business such as an invoice, PO and many more. It's possible to export any information you need, create new orders via their system which is very valuable to manufacturers, as they work with Dealers. Price: I've checked all their competitors: Skubana, Zentail, SolidCommerce, Sellbrite and more, and I can tell you with complete confidence that at this time, Orderhive offers the best price for the features they provide. Ease of use: Their system is more advanced than most of their competition. They provide many features so it takes few days to get the hang of it but in return, you have control of everything. Their only real competition, in my opinion, is Sellbrite but the price difference doesn't justify it. My overall impression of them is very good and I suggest that if you manage more than two marketplaces and have an issue maintaining inventory count, try them. I'm certain you won't regret it.
Inconvénients :
In my opinion, they are missing a listing tool, better analytics tools, and PO to be a complete package but I'm not complaining since you can solve two of those issues with a little bit of knowledge in Excel.
Christina
For the money Orderhive works better than some really expensive programs we have tried.
Commentaires : Orderhive is an overall great value. Its inventory, kitting and bundling capabilities have made managing our inventory very easy. It has more robust inventory features than Zentail and SkuVault, however in other areas it still has a way to go. It has been more accurate with tracking our inventory across the marketplaces than other programs, and while it has more features, Inventory is really the only one we use regularly. I would love to see it grow into multi-channel listing management and add some more basic features and rules, but overall we are very happy with orderhive and will continue to use it.
Avantages :
It offers a good solid inventory solution. It has been hard to find a program with Multi-warehouse inventory tracking that doesn't cost a fortune. Unlike most other programs Orderhive will take the inventory out of the location that it is shipped from , keeping a more accurate inventory of each warehouse. The accuracy is pretty solid, as we have not found one yet that works for our sku set and setup, but Orderhive has been the best so far.
Inconvénients :
*No half cent pricing- unable to use many of the built in features. *Partial ship orders from multiple warehouses. You cannot split an order into multiple warehouses to ship
Dheeraj
The easiest inventory management software made everything straightforward
Commentaires : The key issue that Orderhive handles is the logistical updates on time with order management with adequate control, time-to-time update, and logistical challenges. Orderhive helps to access the numerous orders up to date without any lag. a single application can track all orders and check to see whether customers have returned any items. Also, we can verify whether the merchandise has actually reached the consumer. The management of orders is simplified. The logistics flow and accurate records of customer information, including shipment addresses, are shown.
Avantages :
Orderhive is the greatest CRM for order management in terms of quality, dependability, accessibility, and no troubles to date thanks to its excellent interface. It allows users to monitor all orders with appropriate filters and categories. It makes keeping tabs on your inventory levels straightforward. It is simple to register recently arriving products and consumer-made transactions using their well-maintained interface. Orders and inventory can be easily managed, shipments can be tracked, and the entire process can be seen with just a few clicks. Technical support is kind and knowledgeable. The same small, dedicated crew is committed to assisting us whenever we have an issue.
Inconvénients :
Sometimes there was a lot of latency due to traffic, but that has now changed. They have now made it impossible to access a customer's contact information. According to me, Orderhive's analytics tool is its major drawback. To raise stock levels and increase the deliverability of out-of-stock orders, they should enhance their prediction algorithms. On the other side, their software frequently failed to import orders into their hive from other sources.
Amar
Alternatives envisagées :
Avoid to save time and pain with poor support
Commentaires : Poor to say the least. They cant support their own product properly and fail on a number of levels to come back to you to solve your issue.
Avantages :
Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products
Inconvénients :
Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is .
Irish
Excellent
Commentaires : Excellent and very helpful App!
Avantages :
I like mostly all the features and a very friendly-user App.
Inconvénients :
The least I don't like about it is sometimes instant product sync command is not responding.
