eMaint CMMS

eMaint at HDK

Commentaires : eMaint has proven to be an invaluable tool for maintenance management and for providing reliability to equipment.

Avantages :

Ease of use and functionality to provide management to maintenance.

Inconvénients :

Customization process and data entry can be time and labor intensive.

Great CMMS Software

Commentaires : Implementation was as easy as it could be for a CMMS. I use it everyday to manage work orders, PM, and assets. Reports are completely customizable and customer service is always there to help. It can be tied to other software using APIs which is pretty cool.

Avantages :

I like that all functions of the software are available to users from day one. You don't have to pay extra for any features. Customer support is very responsive and loves to help customize the software to each users needs.

Inconvénients :

There isn't anything I don't like about it.

Alternatives envisagées précédemment : UpKeep

Pourquoi choisir eMaint CMMS : The amount of features and ease of use eMaint provides made the switch worth it.

Pourquoi passer à eMaint CMMS : I don't remember the name of all of the other products I demoed but eMaint was by far the best. It offered all the functions of the others without having to pay extra. It is 100% customizable. Fluke offers great training opportunities for my team as well.

our experience with EMaint

Commentaires : Search options are great. But for a fast-paced and international service company, they were not able to deliver everything they promised.

Avantages :

It does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.

Inconvénients :

We were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our company. We still having to use our previous software while crippling along trying to get some use out of this software and the mobile app, while still trying to get main features set up and fine-tuning others. Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a lot of them not understanding your requests, and sometimes situations never getting handled at all. If you are looking for a company that will work to make sure your software is functioning to your liking, this is sadly not it.

Outstanding Process, Customer Friendly, Magnificent Support

Commentaires : I have been using a CMMS program for 32 years. I researched over 100 CMMS programs before selecting eMAINT. I have used eMAINT for 16 years on over 20 different sites.

Avantages :

The program allows the user to control all facets of the program. I can build my own templates adding or deleting fields. I can even add fields that the CMMS has not pre-built. Data can automatically transfer from one template to another to simplify and speed up the technicians administrative work load. I can self generate reports on any topic at any time. I can keep management informed with out their having to even log into eMAINT. Mass changes are simple to make. I can change 100 work orders from one technician to another in less than two (2) minutes. I have the ability using Work Order Management to generate actions based on preset parameters that will occur with our my having to monitor the system day to day. With the ability to set parameters on every filed I can assure that human error can be removed form the equation. The one on one support team is outstanding. I have called them 100's of times. Their ability to assit the customer is immediate and professional. In my 16 yeas of using eMAINT, I have had less than 12 times that the issue was not solved before I hung up the phone. The support team has always gone above and beyond in providing assistance.

Inconvénients :

The process of stacking preventive maintenance schedules is time consuming. the mobile app is not included in the basic cost of the program.

Maintenance software for Absolute Energy

Commentaires : We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.

Avantages :

The flexibility to tailor the system to our work flows. Ease of use. Ability to use the software from an advantage as maintenance. Many options and eMaint staff understand maintenance!

Inconvénients :

With all the options it is difficult to follow through the setup, Work flows may help stream line this process? Many of the eMaint personnel have better ideas and experience that we did not know going into the process of migrating from another system. This changed are procedures for the better but a lot of group brainstorming has been needed to specify our needs.

Alternatives envisagées précédemment : Fiix

Pourquoi choisir eMaint CMMS : We needed more power in the hands of our technicians, operators, purchasing, planning, and management staff. I want personnel to be in the knowing of as much as I can using a program like eMaint. Our old system did well with purchasing and was designed by a group that understood purchasing, I need a system that does all the aspects of asset management, planning work, and maintenance!

Logiciel antérieur : MAPCON

Pourquoi passer à eMaint CMMS : eMaint met our needs, seemed the easiest for our technicians to navigate and worked with our team to set up an invoicing reconciliation step allocating shipping/tax to the items previously received! This was done at a cost to us but the most important item is that it met a need we had that most maintenance systems do not include.