Autotask PSA

Logiciel de gestion de tâches automatique

Avantages :

De très bon logiciel avec une intégration faciale facile

Inconvénients :

Les gestion des tâches par classementEt non le but du gestionnaire

AutoTask is Absolutely Wonderful Product

Commentaires : You can keep track of open, closed tickets. You can set different categories for your tickets with different priories and urgency. It lets you search by company name, contact or even ticket number. Within the tickets themselves you can create ticket, templates, link computers by name, categories by different issues, hardware, software etc, also the notes section and add attachments is great. I love this site

Avantages :

This is a multi use site. We manage multiple companies and it organizes it perfectly.

Inconvénients :

Sometimes it goes down during maintenance or a glitch, otherwise good

Autotask a sledge hammer for a nut?

Commentaires : Overall its doing the job so we continue to use it. It is expensive for what it is but if its not broke don't fix it.

Avantages :

Its thorough and excellent when working with multiple organisations.

Inconvénients :

Its very convoluted. This means its very flexible for sure but it can also be a bit of a mine field.

If ticket communications are critical, Autotask is woefully under developed.

Commentaires : Very frustrated our initial efforts to emphasise specific requirements around integrated messaging from tickets received assurances and poor demonstrations misleading our understanding of the numerous product limitations. Search functionality of the UI is also lacking and with no option to write or save your own queries we have to submit a feature request to community in the hope of just making common variables such as Website or Contract names accessible from the search form. The fact that Kaseya doesn't even use Autotask is definitely noteworthy.

Avantages :

The online chat support staff were both knowledgeable and accessible during regular business hours in New Zealand and in my opinion represent one of the more compelling values of the platform.

Inconvénients :

Email handling functions are woefully out of date. As an MSP providing contract ICT Support for customers it is absolutely essential that we be able to interact with third party vendors on matters related to numerous types of issues where the customer contact does not need to be involved. These issues can be related to licensing, security, cable contractors, etc. In my previous experience with other products such as Request Tracker, FreshDesk and FreshService, ZENdesk, and even Spiceworks, this has never been an issue -- all supported the basic feature of being able to email and receive a reply back as internal update on the ticket. I made concerted effort to spell this out as clearly as possible to during the initial pre-sales demos and was misled to believe Autotask wouldn't be a problem here. Now we are losing track of significant amounts of key communications being documented in our tickets because of this.

Great for Large Teams

Commentaires : Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with.

Avantages :

Autotask PSA is a great option for large teams. It is fully customizable, offers a wide array of features, and has an excellent, hands-on onboarding process. It is a great option for large teams.

Inconvénients :

This software required quite a bit of manual set up for tasks I needed -- things such as automatically sending emails to clients on ticket updates, changing fields from required to not required, etc. For a very small team, onboarding was a bit onerous.