Avis clients sur Click & Pledge

par Click & Pledge

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En savoir plus sur Click & Pledge

All-in-one fundraising software for nonprofits, organizations, and political candidates to further their online presence.

En savoir plus sur Click & Pledge

7 avis affichés

Utilisateur vérifié
Project Coordinator
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/12/2019

"Click and Pledge Review by Non Profit Food Distribution Organization"

Commentaires: Click and pledge collects our donations and keeps track of everything, it also integrates directly with salesforce which is a big deal for us. Finally our website donation page is built with click and pledge.

Avantages: we use it to collect our donations, as our credit card processor, It has a lot more capabilities than that but for now this is what it does for us and it does it well with minimal fees.

Inconvénients: I know there is a whole lot more that can be done on it but I had to hire a website and graphic designer to figure out how to use the other features, she set some of it up but since then we don't use anything else available in it, which is a shaem.

  • Source de l'avis 
  • Publié le 05/12/2019
Utilisateur vérifié
Scholarship Coordinator
Enseignement supérieur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 20/12/2017

"Good and Easy to Use"

Avantages: I really like this program because it is a good interface to be used when processing cards or even at registered events. There are C&P apps that are compatible with your phone to make charges. Even the back end is pretty easy to use. Especially if the app is integrated with Salesforce.

Inconvénients: There's not much to not like, however, I will say the customer service can be difficult sometimes. but I think that varies on the level of assistance needed.

  • Source de l'avis 
  • Publié le 20/12/2017
Melanie V.
County Director
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 14/04/2017

"Heavy Learning Curve"

Commentaires: We are new Click and Pledge users. It is integrated in to our Salesforce and Hands On Connect instance, which is helpful, however there are limitations within the system because it is very donor heavy. Ideally we want to centralize all payments for events as well as donations. There seems to be limited functionality when trying to replicate a system like Eventbrite. I have essentially fumbled my way through building a payment form and trying to customize it for some event tickets versus a basic donation.

Avantages: Salesforce integration and an ability to have a centralized payment system rather than using external payment systems like PayPal.

Inconvénients: Heavy learning curve and the workflows don't seem to let you simply click "back," rather the screen goes back to a main page.

  • Source de l'avis 
  • Publié le 14/04/2017
Lynn G.
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/02/2012

Commentaires: My bank needed to identify an ecommerce provider that we had confidence in to offer to our nonprofit clients. Our IT department established criteria for security, ease of use, excellent customer service, flexibility, automatic email acknowledgements, reports, not selling customer information and much more. After comparing 26 different providers, we chose Click and Pledge. Click and Pledge personnel and products have consistently met and often exceeded our expectations. Clients find the tools like the FAQ, "How To" and webinars very helpful. We especially like FREE!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/02/2012
Dale G.
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/12/2016

"Trust Click & Pledge for your Salesforce donor managment"

Commentaires: Click & Pledge is the leader for nonprofit payment processing and donation management. It's native in Salesforce, harnesses the power of the NPSP, and provides excellent customer support.

  • Source de l'avis 
  • Publié le 07/12/2016
Heather S.
Executive Director
Animation, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 08/12/2019

"The worst customer service EVER!"

Commentaires: Horrible!

Avantages: Click and Pledge has the worst customer service. They don't care about their clients. Only the money they will receive from donations

Inconvénients: Hard to use. Can't figure out how to make changes

  • Source de l'avis 
  • Publié le 08/12/2019
Ruth S.
Executive Director
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 07/06/2017

"C&P is a good tool for small organizations who want to collect donations and simple events."

Commentaires: A great starter package for a small organization taking donations.

Avantages: The tool is very user-friendly. The integration with Salesforce was a great fit. It produces professional looking registration pages and receipts that you can program in a matter of minutes.

Inconvénients: If you don't pay for the premium support the support is minimal. The registration tool is transaction based; it doesn't work for free events.

  • Source de l'avis 
  • Publié le 07/06/2017