Avis clients sur Checkfront

Long-time user, and a happy one.

Commentaires : We are a sightseeing tour operator company and we have been using Checkfront late 2018. We have explored other options thoroughly and this is still the one we like the most after several years.

Avantages :

After years of use, my favorite thing about Checkfront is the helpful support team. They always provide detailed, competent and helpful answers.

Inconvénients :

Our only real issue is that they seem to be falling behind on channel integration (especially OTA's) compared to other reservation systems. But the functionality and usability of existing features is very good.

Simple Yet Robust

Avantages :

There are many things that I love about Checkfront. It's online booking capability and ease of use when training employees how to use it once it is setup. With a little coding expertise you can make the booking process for clients very easy and reduces the friction toward payment, so you can concentrate on operations.

Inconvénients :

The Guest form and Guest information are essentially useless and would be better if it was removed altogether. I have been hoping that over the last 2 years since its implementation there would have been improvements to this portion of checkfront, but it has not been improved. There are no triggers if guest have not filled out the info, nor is there anyway to use the information in dashboard or organize it using the daily manifest or send the information somewhere else to be used in another program via automation.The email suite lacks any organizational capability I have created so many that it is nearly impossible to figure out what triggers them and we run many different trips to many different locations and it creates choas when I don't know if clients are getting the correct emails about those trips. Then you get into the creation of emails, there is no way to send test emails to check your formatting. Also you cannot create html emails in the notifications editor. I have to create email templates in Mailchimp and then export them and import them into checkfront. this might be the most ridiculous thing that I can think of. There should be a way to catogorize your emails into folders, and there should be email templates that allow you to design emails in checkfront that have mobile friendly options. If there was a way to see all the triggers without having to open every email to see that would be amazing.

aeffective booking system

Commentaires : professional and helpful. more than what I need. but quite happy. other than a few issues.

Avantages :

simple efficient. keeps track of chats easy to cancel and make bookings. very helpful online troubleshooting the techs are very knowledgeable and easy to follow their help.i love the banners paid and unpaid or cancelled very cool.

Inconvénients :

the home page is clunky. would be better if your arrivals and departures were in list form on this page. the calendar would work better if you could drag and drop bookings to gain a day here and there.

Easy to use and customize

Commentaires : Excellent. Easy to use and customize.

Avantages :

Being able to adapt for our individual needs

Inconvénients :

Our pricing plan is excellent with Checkfront. But I recently received notice it was going to increase significantly. This is very disappointing. If we utilized of the abilities of the program I would pay more but we use a very minimal amount as I do most work in house. The program is great though.

A really good all round system

Commentaires : Overall, Checkfront is a good, well rounded product. Day to day use causes little frustration, so using it constantly during my working day is a pleasure and where issues arise, a creative solution will normally fix the problem or make it easier to complete the task

Avantages :

Checkfront offers a number of key features that make it fully customisable and suitable for a range of businesses including activity companies, rental companies and hotels. If you run a combination of things, then it is the perfect solution as you can adapt different parts of the system to the needs of your staff and guests.

Inconvénients :

Checkfront's front-end booking portal plug-in is fairly ugly and is not particularly customisable (even with the new upgrade to this). If there was greater customisation to this, we would likely look to use the booking page option. For the moment we will stick with the API integration, however this is also not particularly great with no updates made to the API for years now (which our web developer mentions frequently).Checkfront's new prices raised an eyebrow - Their previous pricing felt very competitive however the new pricing tiers have made us really question whether Checkfront is value for money

Eagle Wings Lodge

Commentaires : Generally good except when changes need to be made to bookings or refunds.

Avantages :

The many reports and options available.

Inconvénients :

Two calendars are confusing. Making changes to reservations. Difficult to figure out even with directions creating frustration and lots of time spent trying. Not user friendly- too many terms that are not easy to learn. Sorry to complain.

Best product for multi product offerings

Commentaires : Very positive!

Avantages :

Checkfront has been a game changer for our industry and especially the company. The online booking has freed up time to focus on other necessary duties and the price allows us to run our business more effectively and efficiently.

Inconvénients :

The glitches of trying to change a reservation and sometimes it just won't. That's a little time consuming and annoying but it doesn't happen that often. Sometimes the reports can be cumbersome.

Amazing value for money

Commentaires : We find it hard to change due to its value for money.

Avantages :

It is quite user friendly and has intuitive features.

Inconvénients :

It feels a bit clunky and dated with some features. It badly needs to catch up with other systems in some areas such as dashboard management, photo galleries and itinerary layouts.

My review

Commentaires : I like it.. I just don't like the app. I wish the app was better. I would prefer to use the app on my phone and for our employees - but it's limited and it kicks you out on a daily basis. Pretty frustating.

Avantages :

Lots of great stuff about this. Pretty easy to use..

Inconvénients :

The app is awful. Kicks me out daily. Needs to be improved big time.

Checkfront is the heart of our services business

Avantages :

Ease of use and excellent customer service

Inconvénients :

Integration with websites is somewhat limited. WOuld love to have it be a bit more customizable.

Great value and functionality, excellent support

Commentaires : Great, would 100% recommend to any business operating some type of activity, tour, rental etc.

Avantages :

Checkfront is an easy-to-use reservation system that can be customized very well to fit the needs of almost any type of activity or experience provider. It's excellent value comes from the fact that it only has a monthly fee and no extra per booking or per user etc which can literally save you thousands of Euros per year compared to other products that often have lesser or similar functionality. The support team is also worth mentioning, they are always quick and friendly and looking to provide good solutions.

Inconvénients :

The number of OTA integrations could be higher and feature requests could be handled more quickly but other than that it's excellent.

Great Booking Software

Commentaires : We run a glamping business and have been using Checkfront for 3 years and it works great. The initial set up was a bit of a slog as we have an complex booking system, but it all works well. The team at CheckFront is always very responsive and helpful - with written suggestions and video walk-throughs for set up issues.

Avantages :

There is a lot of flexibility in the this product, with many features. Developed by a small Canadian company, that is very responsive to questions and feature requests. Very supportive with assistance for technical issues in my set up.

Inconvénients :

With all the features and parameters to set up, there is lots of things that can get out of lineament. Sometimes I will spend hours trying to puzzle out why something that I have set up does not work as it should. The team at CheckFront is always great is helping me get it fixed.

Customizable reservation system

Commentaires : Very very good customer support team

Avantages :

Checkfront allows us to customize our reservation system to fit our specific business needs

Inconvénients :

There is a definite learning curve to using this product.

Checkfront Has Changed The Game

Commentaires : Overall our experience with Checkfront has been hugely positive. The support provided by the team throughout the customisation process was always fast, easy to understand and tailor made for me.

Avantages :

After operating our business for years without an online, pre-paid bookings system we had no idea of the positive impact Checkfront would have, not just for our business but for our lives. Red Star Music is a recording studio and rehearsal spaces and there was initial concern that introducing this type of system would 'scare away', deter or frustrate existing customer but to our surprise, the feedback has been overwhelmingly positive. It has been a win/win situation for everyone. Pros for customers: * No longer have to rely on getting in touch with us to book and check availability. * No longer have to request invoices. * Checkfront with the addition of digital access to the spaces means we are able to be open 24hrs a day, 7 days a week. Pros for us: * Protection from financial losses due to people not showing up for bookings, cancelling last minute and refusing to pay. With Checkfront's pre-paid system and our compulsory terms of agreement, the responsibility is placed entirely on the customers to organise themselves. * Protection from human error during the bookings process (on our part). * We are now open 24hrs/7 days a week and no longer are required to have onsite staff members collecting payment whenever there are bookings. * We have more time to focus on other aspects of the business and our lives rather than having to be on call around the clock. Our phones are very quiet these days and we have more bookings than ever.

Inconvénients :

Understanding that our needs are fairly complicated when it comes to a customised bookings system, there are really only a few very minor things: It'd be nice to be able to set a rule that a certain time slot booking can only be booked when another before it is in place. For example - we'd like to run a 2hr discount session from 9-11pm as a gap filler on week days but we only want customers to be able to book that session if a 5-9pm session is already booked so that we aren't blocking a potential 4hr 7-11pm, higher value session. Does that make sense? No biggie though! There are a couple of things with the mobile app however: 1. If I'm away and I want to check tomorrow's bookings on my phone to see whether I need to be there or not, I can open the app and see in the list of customers from earliest to latest (top to bottom), but I have to tap into each individual customer to see what time they are actually booked, making it difficult for me to get and overall visual of how I'm going to organise the day, hire gear etc. 2. I often want to be able to contact customers when I'm away to give them instructions but there doesn't seem to be any way for me to access contact details, phone/email for the bookings in the mobile app. Being able to tap copy their phone numer and send a quick text would make life much easier.

FRUSTRATING !!

Commentaires : It was a good system to get me started in my business but it doesn't offer me the flexibility i need.
It was easy to set up.
Easy to navigate.

Avantages :

A relatively simple system to use and easy to navigate. The layout is good on the calendar pager and the reports offer valuable information.

Inconvénients :

I find the system very inflexible to my needs, eg. Can not offer Room only and Rooms with breakfast from the same inventory stock. There are no error messages when you are clearly not setting things up correctly. Eg, Setting up an event, you have to go to the help page all the time to ensure you are doing it right. Pop ups with helpful tips would be better & time saving. Item Event Rules/rule sets are too complicated and open to user error, the software doesn't make it user friendly, there are too many pages to refer to. The software allows you to enter dates that overlap other events, this should not be allowed, its frustrating when setting up seasonal prices. The system is too time consuming and requires manual input when it should be cross checking dates and pop up an alert if incorrect, quite often the event doesn't work....Frustrating! Having to import every booking that goes through a channel manager and unlock it first ! Time consuming ! Why doesn't it go into the calendar automatically? Unable to change the price on the initial page when making a new booking, this has to be amended afterwards.....frustrating that you can not enter it right first time ! Unable to set up more than one policy. This is so inflexible when you are selling services and accommodation which have different policies for bookings. I have been waiting 6months for you to fix my inventory errors and minimum stay rules.. Poor communication and no urgency whilst I lose money & bookings.

Complicated systems for Dummies :)

Commentaires : I own and operate Stellar Micro Creations, in Rome, Italy. I have absolutely no experience with systems and programming. The check front booking system was incredibly over my head because it was very complicated but in the end it is good that it was so complicated because now I know that it can accommodate every complicated need of booking for my products.. I learn more and more options as I go along. The thing that has made this all possible for me to do is the fantastic support team at Checkfront. Once I got into the groove of communicating with Checkfront I have made hastened the development of my learning curve and am WAY more relaxed and not worried because I know that there is a support team that can help me. Anyway, I have so much more to say. There is also support in the Blogs. I had changed my approach to how I would start my business by reading one of the blog posts about referral business instead of using the costly Adwords which were not really working with my small companies start up budget. I consider the support team and the system as a partner of my business.

Avantages :

I like that this software can accommodate any complicated idea that I want to achieve when it comes to booking my tours.. and also I have just discovered the power of the Partners accounts. It has broadened my idea of how I can sell and increased my success potential. I do not have a lot of experience in this field but the featured of check front has given me a platform of growing my business and gives me a vision of what I can accomplish..

Inconvénients :

I haven't really discovered anything so far that I like least because I am in such a learning curve.. I am in the mode of discovering all the new things that I can do so far.. I might have a comment on this in a year or so. Oh yes!! It would be fantastically helpful if Checkfront would send a notification to my cell phone from the app or something that I have got a booking.. I have to log into check front all the time to see if I have a booking..

Checkfront = Next Level

Commentaires : Checkfront affords is the ability to automate so much of the reservation process that not only do we have extremely organized and fluid interaction with customer’s reservations but we can streamline so many other elements of our system such as housekeeping as well.

Avantages :

Multiple configurations allow us to customize our back and front facing reservation database even though we are not a traditional hotel. Support is usually very detailed and forward thinking. If what we want can’t be accomplished, we always get good insight on workarounds and temporary solutions, that sometimes work better than what we had planned. CF constantly works to improve itself. We get monthly updates that bring new funtctions and extension platforms into the mix. It’s about 75% of the way to eliminating the rest of our internal support platforms - loyalty rewards, staff scheduling, & customizable customer profiles are the remaining topics we’d like to see incorporated into CF.

Inconvénients :

We hold little hope that our feature requests will ever be developed. Configuration on the backend comes with a significant learning curve. One can get lost in the labyrinth of configuration options. I understand it’s necessary for all the functionality on the front end but if hotels are configuring this themselves, the labyrinth could be a little less complicated (topics re: parameters, & alias are very confusing).

Checkfront Review

Commentaires : I am overall satisfied with the product. It is inexpensive, however, I do have some issues in the way the Customer Service can be lengthy in responding and often will send a video link, rather then taking 10 minutes over the phone to help-out.

Avantages :

That it is a Canadian led company based out of Victoria.

Inconvénients :

The Customer Service can be either super on point (major koodos to [SENSITIVE CONTENT HIDDEN], one of your Custom Service agent) and/or lengthy and not super helpful.

Accommodation Management using Checkfront

Commentaires : Checkfront has met our every business need, so far. Yes, we have had to reach out to Checkfront support for assistance from time to time, but they have come to the party with a solution every time. Make no mistake, this is a great product.

Avantages :

Flexibility to meet our business processes, automated customer communications via "Notifications" (which you can tailor to your needs), calendar functions, ability to specify requirements for the booking page and guest lists. We also like the different look and feel options for your booking page.

Inconvénients :

If I had to make a criticism, and I mean "had to", I would say that because Checkfront is so flexible in its design features, there is a learning curve to understand how the functionality works. That is why you need good customer support, which you also get with Checkfront.

I have a very small business. I wanted software to handle online bookings. In no time it was done!

Commentaires : It handles all my bookings. It's like I have someone in an office full time.

Avantages :

The most thing I like about this software is the support. Even before I became a customer, Checkfront was answering my questions. I didn't know if the software would handle the things the way I wanted. The tutorial got me started and it provide the base for me to ask intelligent questions. Checkfront answers each question quickly and usually gives me 2 to 3 step by step solutions I could use. The software interfaces seamlessly with my website and their E-Commerce handles my selected payment method flawlessly. Because my business is seasonal, I simply select hibernation mode and my monthly charges are ended until next season. I had no idea what a great fit it would be.

Inconvénients :

The only 'Con' I have is when I search help I can't think of the right term to define what I'm looking for so, I get frustrated with the search. However, I can easily overcome that by dropping a note to Checkfront support.

Review on behalf of Haliburton Forest

Commentaires : Overall we have been very satisfied. We have been able to relieve some of the stress from the office by having online reservations available and allowing for customers to book for themselves.

Avantages :

Ease of use. There are a few things that should be addressed, but overall ease of use has been fantastic.

Inconvénients :

Certain features need some work or need to become available for better functionality.

A good foundation but could do better

Commentaires : Overall, we have been happy with Checkfront. There is some improvement we'd like to do on the notification and invoicing side of things so that the booking process is more informative and smooth. The guides could provide more indepth information on this topic.

Avantages :

Going from paper based to cloud based has been a big help in recording all our bookings and allowing multiple users to view what bookings have been entered. We use Checkfront for our accommoation, catering, meeting rooms and equipment bookings so need a level of complexity to do this and Checkfront is up to the task. The main difference for us is that we manage the bookings in house after an enquiry is made via phone/email or our website. We do not run a live booking portal for guests to make bookings from.

Inconvénients :

The intergration with Xero does not talk back and forth therefore, invoices that change totals after they are booked show discrepancies with the final amount. Setting new rates in advance through the item events function was recommended however, it does not suit more complex items such as rooms with multiple occupancy etc.

Checkfront transformed our Business

Commentaires : A product is only as good as the team behind it, there is always a learning curve when implementing a system like this that controls your business and I can say hand on heart the Support Team have been there all the way, I have never found a companies support as efficient as Checkfront.

Avantages :

Online live inventory control and cash collection on bookings helped us manage our business far more efficiently than we ever could in the past.

Inconvénients :

Nothing comes to mind, there are features we don't use, but that is more likely because it is irrelevant to the way we use Checkfront, not necessarily a con.

Solid, feature-filled software product that seamlessly integrates with our business

Commentaires : Checkfront very easily allowed us to move the vast majority of our reservations from over the phone reservations to online reservations freeing valuable staff time. Nothing but good feelings about Checkfront.

Avantages :

Checkfront is easy to use for our customers, extremely reliable on the back-end, provides amazing value for our business at its cost, is continually improving their product, and provides fast and clear-cut support for any issues. It is easy to integrate with our existing services and online presentation, giving our customers a seamless and easy-to-use experience when ordering through our website.

Inconvénients :

Sometimes I wish the customizations for automated email communications were more granular in terms of controlling what information goes out and comes in based on product types.

Great Solution.

Commentaires : Fantastic and happy I chose it.

Avantages :

Checkfront is an easy software with plenty of flexibility. Fantastic Customer Care and that is the best part of it. We have been successfully using it for over 4 years with almost none problems. Paying solutions are spotless and easy to use.

Inconvénients :

It needs some new features such us: - Male /Female inventory control - as at the moment is not possible to control that if you need to have gender only groups.