Avis clients sur Voxco Online

En savoir plus sur Voxco Online

Un leader mondial des outils de sondage en ligne. Conçu pour (et par) les analystes de marché professionnels. Essayez l'enquête par sondage dès maintenant !

En savoir plus sur Voxco Online

Avantages :

Voxco offers very powerful tools and automations when programming surveys and personalizing respondent experience. No other platform offers such capabilities.

Inconvénients :

Use HTML4 instead of HTML5 which makes it difficult to integrate new components. The builder "DESIGN" is not well optimized.

Voxco Online - Notes

Note moyenne

Facilité d'utilisation
3,8
Service client
4,2
Fonctionnalités
4,0
Rapport qualité-prix
4,3

Probabilité de recommander le produit

7,4/10

Voxco Online a reçu une note globale de 4,1 étoiles sur 5 d'après 62 avis d'utilisateurs publiés sur Capterra.

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Kathleen
Manager, Research (É.-U.)
Utilisateur LinkedIn vérifié
Assurance, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great platform with flexibility for unique projects

5,0 il y a 3 ans

Commentaires : The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects.

Avantages :

We do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch! No matter what the question, they will provide a response - OR refer the issue to their development area.

Inconvénients :

No system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved.

Yuli Patrick
Research survey methodologist (É.-U.)
Recherche, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

While there are many great features, need more to compete against Qualtrics

5,0 il y a 6 mois

Commentaires : There are lots of attractive features, but I wish they learn from Qualtrics and offer more built-in options like Qualtrics.

Avantages :

Lots of built-in features that allows programmers to create questions with the best practices of survey methodologists

Inconvénients :

Voxco’s help documentation is a joke. The company doesn’t seem to want to fix the quirky flaw that requires users to use two different sets of logical operators for programing skip or display logic. It is NOT user friendly where they have to remember to switch to a different grammar when they need to use advanced mode. The description of all help documentation is only for tech savvy users, not written in layman’s terms. Even when I suggested this to the sales rep at conference booth, they just said this is due to a different development mindset. OMG, it’s customers’s responsibility to learn Voxco’s logic!!! Also, Qualtrics has developed so many built-in options for validation, like recapcha. Voxco doesn’t seem to do more to appeal to the users that love Voxco for the rigor.

Chris
Applications Programmer (É.-U.)
Recherche, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Poor Data Interaction

1,0 il y a 5 mois

Avantages :

I am not involved in survey development, but the graduate student who are seem to be able to use it easily enough.

Inconvénients :

I have a serious issue with it's data retention. Everything is stored unencrypted in the database, so personally identifiable information is natively protected. So the second part comes from a recent experience of ours where one of our researchers discovered that some of our imported data was going missing. I tracked down the specific cases, and opened a Voxco support ticket. They are very responsive, but their immediate answer was that they couldn't be causing it. More digging, more logs, and I presented the exact URLs that were being used to access the surveys, showing them where the data was being lost. Again, this couldn't possibly be them and it had to be due to the University's network or something because all the cases were from the same IPs (since students were testing it in our offices). So I log into the Voxco web server and get the IIS logs showing them the data showing up and that it was indeed their software losing the data. They denied their own server logs. After getting the sales rep added on to the ticket, I got an apology email about 30 minutes later stating that it was indeed Voxco losing our imported data, and that we needed an update. So digging into the updates, we were on version 28 (simplified number) and the current version was 71. There had been 30 updates since they had last touched our system. After inquiring about this, they only do these minor update versions to your system if you report an issue that one of these fixes. Nice job...

Dan
Data Collection Manager (É.-U.)
Recherche, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Long Time User

4,0 il y a 7 mois

Commentaires : Voxline online has met all of our online survey needs. They are continually making positive changes and continue to improve their software for the future.

Avantages :

I think the best feature of this software is the user friendliness of the programming system. It is very intuitive and does not take advanced programming knowledge to use, but it still has the options to do a lot more complex programming and manipulation than you would get out of other systems at the same lavel of user friendliness.

Inconvénients :

I think it would be helpful if Voxco had more support available around the area of accessability and someone that could work with us specially on proramming surveys that are more accesabile.

Simon
Co-founder (Canada)
Études de marché, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

A robust platform dedicated to market research professionals

5,0 il y a 7 mois

Commentaires : Voxco is the only platform we use to conduct online research. It fulfills all of our needs.

Avantages :

Voxco offers very powerful tools and automations when programming surveys and personalizing respondent experience. No other platform offers such capabilities.

Inconvénients :

There is quite the learning curve using Voxco online, especially when it comes to its most advanced features.

Anita
Senior Statistical Analyst (Canada)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Voxco is the best survey software we have used!

5,0 il y a 7 mois

Commentaires : Love this program. Once you get to know

Avantages :

It's great that we can use our own servers to house this program and keep everything secure. We have a mandate that all data must remain in Canada so using some of the other programs is not a possibility for us. Voxco has a lot of great features that we use.

Inconvénients :

There is a learning curve to program in this software. People who are not survey-design savvy will need to step up their game.

Michael
Michael
CIO (É.-U.)
Utilisateur LinkedIn vérifié
Recherche, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Voxco CATI Software

4,0 il y a 3 ans

Commentaires : We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a great option for us in terms of cost as well as functionality as it is a good price but also such a flexible platform for us to build upon as our clients continue to put so much focus on high touch telephone outreach.

Avantages :

The software is geared to for survey research and works perfectly for our needs for our primary clients in the healthcare industry. Very easy to use, easy to program, lots of functionality to cover everything from simple surveys to the most complex. Lots of functionality for CATI, easy to use agent screens, easy campaign set-up. They have been incredible in terms of sales and support as well to help us as we continue to grow our call center services.

Inconvénients :

Needs to be updated to use more than Internet Explorer in Enterprise mode and would love to see some enhancements on being able to see agent states and moving agents seamlessly between projects to help with Workforce Management. Also more information on the dashboard to help get quick insights on projects - more customization ability there.

Susan
Client Services & Operations Manager (Australie)
Études de marché, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Voxco is easy

4,0 il y a 7 mois

Commentaires : Overall, very positive experience, relatively easy to use, however panel management is a headache.

Avantages :

Majority is easy to program and support when you get stuck is great.

Inconvénients :

Writing script! It is not my strong point, so I need help with this occasionally. The new look and feel is not very easy - needs way way way more work.

Daniel
Research Professional (Canada)
Enseignement supérieur, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Running multiple surveys on VOXCO

4,0 il y a 7 mois

Commentaires : Does the job, but could be better.

Avantages :

Good overall software that requires work on some feature (speed of servers, support on Sendgrid [domain authentication], possibility to send an email to two seperate adresses for each participant, etc.).

Inconvénients :

We can't add a second email for our participants. We want to be able to send our invitation emails to a primary and secondary email address, but right now we have to update the $email variable than create a second distribution to do so. This complicates thing a lot and creates a lot of extra work.

Jason
Associate Partner (Australie)
Études de marché, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Solid mid-tier data collection platform

4,0 il y a 6 mois

Commentaires : We have been using Voxco and Voxco Online/Acuity for the past 8 years. It is a solid data collection platform for our CATI and Online surveys. We have run over 1,000 projects during that time and the customer support has been very good.

Avantages :

The ability to run multi-channel data collection in a single platform

Inconvénients :

Would prefer a cloud solution based in Australia instead of on-premise

Grace
Project Manager (É.-U.)
Recherche, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Voxco Online Review

4,0 il y a 3 ans

Avantages :

The updated interface is easy to use, and the new look has greatly improved the overall experience. It makes it much easier to navigate, and it encourages the use of tools in a more cohesive manner. Tech support is frequently available to video chat to navigate issues in a very timely manner.

Inconvénients :

The "help" section only provides very basic answers regarding the functionality and purpose of certain tools. Examples would help new and experienced users optimize their usage of all available features. Additionally, sometimes the tech support services do not meet expectations. For example, the toll free help line is understaffed, as representatives are not always available during work hours to answer quick questions. Furthermore, on occasion I am encouraged to open a support ticket via email when I believe that my question could be answered quickly with a phone call. Lastly, when I clarify in a support ticket that X is not an issue, help representatives periodically suggest that X may indeed be what is causing my issue, though I have eliminated that possibility before opening my support ticket.

Réponse de l'équipe de Voxco

il y a 3 ans

Thank you for your feedback. We're glad you enjoy the new interface! We are actively working on rounding out our Help documentation to include more user tips. We take pride in our high quality support services. To make sure your request gets routed as quickly as possible to the appropriate technical specialist, it's best to reach our support is via our support email ticketing system! Best, Voxco Team

Kate
Assistant Manager - Qualitative (Global) (É.-U.)
Études de marché, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Integrated dialer and survey platform, but interface is clunky and slows agents down

4,0 il y a 2 ans

Commentaires : Overall, it is a platform I would go to if I needed to integrate a dialer with a survey programming platform, but I worry that there are unnecessary delays and confusion caused by the poorly set-up interface. If you could customize it more, or if there were a contact at the dev team that you could use to have changes made in the interface I would be more likely to trust that it could be optimized for consistent, quick and efficient dialing.

Avantages :

You can integrate an auto-dialer into the survey platform and reporting relatively simply, so that agents have one spot to go for their on-dialer activities.

Inconvénients :

The agent-facing reporting is lacking; optimally, the agents should have a dashboard that shows them their rate of completes per hour, their incidence, dialings per hour, contacts per hour, and even overall stats like the needed remaining completes, but instead you can just see your callbacks and your completes. There should also be communication methods between supervisors and agents, such as a pop-up or static right bar chat where announcements for changes in field can be made. When navigating the survey, you can enter in the option of the number or select it from the on-screen lists, however in order to switch between in-survey navigation like selecting options, and navigation like skipping back in the survey or quitting, you have to hit 'ESC' to allow those options to be available. Then you have to hit ESC again if you, for example, select 'Quit' and then need to use the options for the reason. That should not be the case - you should not have to switch modes by hitting ESC and should be able to select any options available to you on-screen at any time. This is particularly problematic when pop-ups appear (when a respondent hangs up, or you hang up and a pop-up comes up to confirm), because then you are no longer in the in-survey module, may be in the middle of doing something, and need to hit 'ESC' to get back to the options you need. Lastly, when you are on-dialer and you end a call, you have to select 'Ready for call' or there is a 3s delay before it starts dialing.

Daniel
Survey Programmer (É.-U.)
Études de marché, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The few things voxco lacks, it makes up for in customization options.

4,0 il y a 3 ans

Avantages :

The drag-and-drop interface for editing questionnaires is extremely easy to use. The Look and Feel editor affords a very wide breadth of options. Distributions are very easy to manage. What I like most is the ability to augment the native features of voxco using html, css, sql, etc., as well as the ability to create entire custom questions and integrate them into your survey.

Inconvénients :

It would be extremely useful if Voxco projects could communicate with each other. For example, being able to implement a skip pattern in one survey based on a respondent's answer to a question in a different survey (obviously contingent upon the presence of a common user-defined unique identifier in both surveys). As it stands I've been able to get around this with the use of an external table and SQL commands in both surveys, but it would be much more convenient (and I imagine less error-prone) if it were a native voxco feature. Another shortcoming is the lack of a "clear" (CLR) function in voxco online, where it is present in the Design software. Again, there are ways around this, but since the function already exists elsewhere in voxco, it would be nice to see it in voxco online as well.

Jason
Data Analyst Manager (Irlande)
Études de marché, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Voxco Review.

5,0 il y a 2 ans

Commentaires : I can get a project live much much quicker with this software than with the previous one we had. Alot of thing are automated which makes it easier for me. E.g. Mobile friendly at the click of a button.

Avantages :

Easy to use and easy to customise. You can get access to the results while the project is still in field easily.

Inconvénients :

The analytics part of it has proven to be somewhat difficult, all be it being a newish product this is probably likely to happen.

Bonni
Program Manager, Online Customer Experience (Canada)
Vente au détail, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Voxco Saved Us!

5,0 il y a 4 ans

Commentaires : Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions. We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.

Avantages :

How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.

Inconvénients :

There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.

Dave
Survey Programmer (Mexique)
Études de marché, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

not good

1,0 il y a 5 ans

Commentaires : Can't think of one. I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

Avantages :

Not much. Extremely simple surveys can be done quickly. Importing a second language into an existing survey can be fast.

Inconvénients :

It is time-consuming to program anything beyond the most simple of surveys in it. It lacks many basic features. Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all. Many of the "features" do not work. You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment. Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous. It is difficult to re-use answer lists unless they are 100% identical. There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time. I had more cons but ran out of space but you get the idea.

Ernest
Director of Research (É.-U.)
Études de marché, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Long Time User

5,0 il y a 3 ans

Commentaires : We are able to meet any need of our clients from the simple to the very completed in both the CATI and CAWI environment. Like I said above the people are what makes this software so special.

Avantages :

The technical support you receive during the course of working with the platform. We use both the CATI and CAWI functionality. Many of our projects are very complicated and Voxco's system meets the challenge every time. If we have any problems, Voxco is there to assist and help us get back on track. The software is great but the support is the best.

Inconvénients :

The environment takes a bit of effort to feel comfortable in.

Jeff
Director of Data Management (É.-U.)
Études de marché, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great, inexpensive product for low level jobs

3,0 il y a 7 mois

Commentaires : I will say that my interactions with [SENSITIVE CONTENT] and [SENSITIVE CONTENT] have been very pleasant. They are understanding and knowledgeable about the product and they really do try to work with you through any issues that you may have. Outside of that I have a very different opinion. I think that the software developers fall behind the curve when it comes to creating new solutions and most importantly TESTING those solutions before putting it out. Makes me think, and I don't know for sure, that that team is fairly small. When you write code you should be doing integration checks where it doesn't appear that they have the manpower to do that. Again, my assumption not fact. But they do have a long way to go before being a leader in the Marketing Research programming space

Avantages :

Software is very cheap compared to the market place. It works as expected most of the time. Can include your own javascript to do things that the software doesn't do currently. The team will listen to your ideas on how to make the software better and work with you to accomplish some of those feats.

Inconvénients :

I think communication and customer support is lacking. If you have an issue, it can take hours before the issue is addressed. For critical items, no constant communication is given while the rest of the team sits to wonder. For higher level projects that require a lot of complex question types, the way the survey layout is currently, it takes awhile to do those. The selection tool that they have makes things longer to code than it really has to be. That's just a few examples.

Ciaran
Scripter (Nouvelle-Zélande)
Recherche, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review

5,0 il y a 7 mois

Avantages :

It's nice and easy, the all web interface (except for cati) means I can even do stuff on my phone if something is needed urgently, and the survey builder and other things are all well designed and make using voxco quick and easy.

Inconvénients :

The one weird bug that keeps coming up for me is whenever a respondent in a multi mode survey gets a call and sets up an appointment, but then before the next call they click into the web survey, their timezone sets itself to the UK for some reason.

Matthew
Matthew
SVP (É.-U.)
Utilisateur LinkedIn vérifié
Études de marché, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Voxco Survey Platform Review

4,0 il y a 3 ans

Commentaires : I've used a dozen CATI programs over the past 26 years, and for CATI, Voxco has been the best. I've never used a CATI platform that didn't have some shortcomings, but Voxco CATI is the best of the products I've used.

Avantages :

The CATI software is the most advanced available, and the Voxco team provides significant support, and work as partners with their clients.

Inconvénients :

Wish the A4S product was more robust and had more integration with command center for multimode work.

Dan
President (É.-U.)
Études de marché, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great tool for the market research industry

5,0 il y a 3 ans

Commentaires : 95% of our research projects are fielded using the Voxco platform. It is our default software and the one with which we are most comfortable.

Avantages :

Voxco has great flexibility and features for the market research industry. The integrated dialers and online interviewing modules make working different kinds of surveys much easier than using multiple platforms.

Inconvénients :

Some programming and reporting can be a bit complicated.

Utilisateur vérifié
Analyste informaticien (Maroc)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

my experience as a beginner with Voxco Survey Software

4,0 il y a 4 ans

Commentaires : creation of market research for clients. data processing in several formats. creating questionnaires

Avantages :

from my experience with Voxco CAWI & CATI: Flexibility to create survey Powerful and more detailed reporting Quality of support help possibility to create complex quests support for multiple data formats for exported files the highly flexible quota system

Inconvénients :

from my experience with Voxco CAWI & CATI: the difficulty of creating a nice ergonomic questionnaire Use HTML4 instead of HTML5 which makes it difficult to integrate new components. the builder "DESIGN" is not well optimized the worst is the incompatibility with other browsers Chrome, Firefox

said
said
IT manager (Maroc)
Études de marché, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

the best survey software

4,0 il y a 5 ans

Avantages :

the ability to deal with complexe studies and multicanal (cawi,capi,cati) ease of use for non IT people .

Inconvénients :

the command center is not compatible with all browsers only IE8 i understand tha they use active X but even with IE 9 or 11 it doesnt work with the way we want.

Réponse de l'équipe de Voxco

il y a 5 ans

Thanks for the review, Said. FYI the newest version of Command Center will release early in Fall 2017. Along with a number of interface changes that will make the platform even more intuitive, we will be extending browser compatibility for Firefox, Chrome, Safari, and IE11+ browsers. Stay tuned! :) Tim at Voxco

Allison
Programmer (É.-U.)
Études de marché, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My thoughts on Voxco

4,0 il y a 7 mois

Avantages :

It is a fairly straight forward platform and the service team is easy to work with. No platform is perfect but you learn do some work arounds and make it work how you need it to. It is an easy interface that can work without a lot of coding experience.

Inconvénients :

Easier masking options. Would like to see the question numbers when you are viewing a respondents answers since a lot of the times we don't have them in the question themselves. Progressive grids.

Wayne
President (É.-U.)
Études de marché, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Voxco takes the cake in data collection software

5,0 il y a 3 ans

Commentaires : Excellent experience overall. No need to look elsewhere!

Avantages :

Ease of use. For those working in the industry, it's a much more user friendly (to learn) software than other popular ones on the market. It covers most all angles of what a research company needs to collect sound, quality data.

Inconvénients :

Hard to find anything, but in the past there have been iterations of new releases that were a little buggy. The good news is that their R&D team jumps on the issues to find a fix and will patch it quickly.