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Automatisez les processus de gestion de la qualité. Numérisez la conformité ISO et FDA. Connectez les employés avec des tableaux de bord en temps réel. Essayez-le gratuitement dès maintenant.
The software has all the key modules for operating Quality, Maintenance, Safety, Training and Engineering Change Requests for a fraction of the cost of more expensive systems with less modules.
The collaboration feature was a little difficult to implement for our organization as we didn't find that it was very intuitive.
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Highly customizable and efficient eQMS
Commentaires : QT9 is a very solid and dense software that can be tailored to the needs of any business. User access and admin controls are very deep and easy to use. The module and workflows are plentiful, and while they can be intimidating to implement, once you dig in a really understand what the software features can do, the reward is high as the software is able to create and track so much.
Avantages :
The ability to creature user defined fields that could be tailored specifically to the record of document that was being created in the system was extremely useful when transitioning from established Quality processes from our previous paper-based QMS to this electronic software.
Inconvénients :
Implementation was a bit of a challenge. While we did have support from the developer and implementation team, the training seminars available were not nearly as helpful as simply diving into the sandbox environment and see what the system could actually do.
Réponse de l'équipe de QT9 Software
l’année dernière
Dexter - Thank you for the 5-Star review! We are happy to hear you have been able to tailor the platform to meet your needs. I will pass the feedback onto our team on the training seminars.
QT9 QMS
Commentaires : We have observed several benefits from moving to QT9. It has allowed us to move from a paper based/manual QMS system to an electronic system and reduce our paper consumption and record storage. QT9 has streamlined our internal auditing process, preparation for regulatory audits, document control and approval, and organizational training. We have been able to reduce our active documents by 30% as unnecessary/redundant documents and procedures have been made more visible through the document review process. QT9 made it possible for our organization to effectively maintain and continue operating our QMS system without interruption during the global pandemic when limits were placed on gathering size. All of our records are now in one location and it has reduced the time that the organization and Quality unit spend in locating records.
Avantages :
QT9 allowed us to replace our clunky paper based QMS and move completely to a streamlined, validated electronic platform. The ability to easily manage our document control, auditing, non-conformances, corrective actions, preventive actions, complaints, and calibrations in one location instead of having to spend time retrieving records from multiple locations. QT9 made it possible to maintain our organization's training needs during a global pandemic, when meeting face to face and in groups was restricted. QT9 made it possible to conduct remote training of our organization and evaluate effectiveness with a written test. It unknowingly prepared us to maintain all of our core Quality functions in the midst of a global pandemic without a mis-step. The report format (complaints, corrective/preventive actions, non-conformances, etc) look professional and they are able to quickly be downloaded and provided to either customers, suppliers, auditors, and internally. The consistency of the appearance of the screens in each module made training the organization to use very easy. It was easy to translate the learnings from one module to another. Implementation was similar as well. QT9 technical assistance in uploading of documents and gauges increased the speed in which were able to integrate it into our organization. The unlimited training was also critical especially for the calibration module as it took a bit longer for us to implement and understand how it functioned.
Inconvénients :
One feature that would benefit from improving is the ability to create both corrective action and non-conformance records from a customer complaint. Currently, the software only allows the creation of one or the other, but not both. However, all records between complaints, corrective actions, and non-conformances are linked through a daisy chain scenario, but it can be awkward when retrieving records during an audit. The calibration module was the most difficult for us to implement as it operated a differently than the other modules. However, QT9 technical support assisted and provided us with all of the training that we requested without delay and worked with us to ensure that we implemented the module correctly for our organization's needs.
Alternatives envisagées précédemment : Ennov Quality Suite, Greenlight Guru, Ideagen Quality Management, TrackWise et MasterControl Quality Excellence
Pourquoi passer à QT9 QMS : QT9 was validated by the vendor, compliant with ISO 9001, ISO 13485, and FDA 21CFR 211-210 and 820. It had the critical QMS functions that our organization required, including management review. It also did not require the involvement of an IT department or a significant implementation effort. Compared to other systems that we evaluated, it provided the most features for the best cost.
Réponse de l'équipe de QT9 Software
il y a 3 ans
Jennifer - Thank you for the awesome and super detailed review! We really appreciate you taking the time to share your feedback. These are such great suggestions! We are sharing your feedback with our team.
One stop shop!
Commentaires : It is a one stop shop for managing a tracking audits and training.
Avantages :
Ease of implementation. Customer support and available training.
Inconvénients :
Timeouts. It does not autosave progression lengthy audit tasks.
Réponse de l'équipe de QT9 Software
le mois dernier
Glorian - Thank you for the 5-Star review of QT9 QMS! We are happy to hear that implementation was easy, and you have had a positive experience with our customer support and training teams. Please reach out to us if there is anything we can do. Thanks again.
Smoke and Mirrors - For a standalone QMS system
Commentaires : The QT9 QMS business model APPEARS to be continuous billing regardless of use. They advertise the software as being supplied with unlimited continuous Training, but require Continuous Billing (regardless of available updates or use of their training platform). We declined the subscription model, so when we did inquire about getting training activated (2 years later) they insisted on BACK-DATING the subscription bill to the time when we started (and did not use their training). Trying to get an explanation for why, within a standalone package we would be billed for services we did not use, was a ridiculous circle of gibberish. In our experience, their software is not unique and provides little advantage over other platforms.
Avantages :
Our Quality Manager selected the software to be run on our internal servers for security and access. They provided a product that we agreed to.
Inconvénients :
We purchased a QT9 QMS standalone product, that our IT manages. QT9 (after the fact) insists on billing annual access to Training (regardless of need or use). It was just a bit shady and compounded with lackluster software, was something we did not see as needed. They advertise free updates (which never happen during the subscription period), and unlimited support (see comments below).
QT9 makes eQMS easy
Commentaires : I use QT9 everyday so i am very excited about any new feature updates
Avantages :
QT9 is very user friendly is very helpful in audits
Inconvénients :
I wish there was a search function when adding employees to training records
Réponse de l'équipe de QT9 Software
il y a 2 semaines
Meredith - Thank you for the 5-Star review of QT9 QMS! We are happy to hear you find the solution user-friendly. Please reach out us if we can help with anything.
Great option for entry into a computerized system for Quality
Commentaires : We were able to implement and deploy the system to our users very quickly. The sales team have been very quick with responses and follow up.
Avantages :
This is a very easy to implement software that is inexpensive. The workflows are great out of the box.
Inconvénients :
The only con I have at this time is the reporting on Change Control. Once they develop reporting for this feature, it will be a big improvement.
Alternatives envisagées précédemment : Veeva Vault
Pourquoi passer à QT9 QMS : The cost was a huge driver for our company. We couldn't pass on the value for the cost of the system implementation, validation, and licenses.
Réponse de l'équipe de QT9 Software
il y a 3 ans
Tracey - Thank you for reviewing our QMS software. We are happy to hear you found the implementation easy.
QA/Certifying Agency Specialist
Commentaires : The system is great. Runs a little slow sometimes, but in all it is great
Avantages :
Storage and reminders of documents has been beneficial.
Inconvénients :
A little more flexibility with creating own fields would be great.
Réponse de l'équipe de QT9 Software
il y a 2 semaines
Jesse - Thank you for the 5-Star review of QT9 QMS! We appreciate you taking the time to share your positive experience.
Excellent QMS
Avantages :
QT9 as a QMS has helped to digitize many processes that would otherwise have been handled through paper documentation. This gives greater control and traceability and is especially helpful during regulatory Audits allowing us to show that we have processes in control.
Inconvénients :
The inability to communicate with other data systems.
Réponse de l'équipe de QT9 Software
il y a 2 semaines
Devin - Thank you for the 5-Star review of QT9 QMS! We appreciate you taking the time to share your positive experience.
VP Operations Heating/Steam Divisions
Commentaires : My experience has been fantastic! I love QT9!!
Avantages :
It's a one stop shop! All of my QMS documents and processes are in one place
Inconvénients :
Could be a little more flexible with the way you can adjust for each style of business
Réponse de l'équipe de QT9 Software
il y a 2 semaines
Jeffrey - Thank you for the 5-Star review of QT9 QMS! We are happy to hear you are able to use QT9 QMS as a one stop shop. We appreciate you taking the time to share your positive experience.
Wonderful service
Commentaires : It was seamless. My account manager helped so much and helps my process
Avantages :
Has helped me automate my quality process
Inconvénients :
Nothing really it will take time to get used to, but all good
Réponse de l'équipe de QT9 Software
il y a 2 semaines
Rachel - Thank you for the 5-Star review of QT9 QMS! We are happy to hear QT9 has helped automate your quality processes. Please reach out us if we can help with anything.
QT9 pleasantly surprised with ease of this ERP system
Commentaires : Overall I have to say the training module is by far my favorite. Going from paper in a folder and getting everyone trained and signed off and then having to scan training to files was very time consuming. Now with a few clicks of the mouse training is sent to those who need it with the documents attached, they sign electronically and training records are created in the system. Fast and easy.
Avantages :
This software is very user friendly and easy to use. The help feature and QT9 academy are very easy to follow instructions for anything you are working on in the system. It is very easy to use the , modules and being able to be paperless is awesome especially in the medical device area. Set up for users is extremely fast an simple. Getting reports is fast and accurate.
Inconvénients :
Honestly I find all the pop ups every time you do a function a bit overkill, especially if you are doing a lot of entering of new documents. It would be nice if they could shut off this feature. I do wish there was an automatic email alert that when to users a email when they are overdue on training, or a CAR element.
Réponse de l'équipe de QT9 Software
il y a 3 ans
Denise - Thank you for the awesome review! It is awesome to hear from happy QT9 customers. We look forward to working with you and your team more in the future.
Great management tool
Avantages :
We love the document portal and it's ability to share and collaborate on documents. It has kept our records organized and has brought a level of consistency that was hard to achieve with more manual processes. We also love the support!
Inconvénients :
Integrating some aspects of our business into QT9 has been difficult only because our systems were not consistent. There are some features that might just not fit entirely and we sometimes wish there were a few more custom options. But it is also easy to understand why it requires a standard.
Alternatives envisagées précédemment : Mango
Pourquoi passer à QT9 QMS : Price and options
Réponse de l'équipe de QT9 Software
il y a 3 ans
Hi Danielle - Thank you very much for the positive review! We are happy to hear you have had a good experience with QT9. Please feel free to reach out to our training team if you need help with any other integrations. We are happy to help!
Very happy QT9 QMS user!
Commentaires : Our quality management program is newly developed so we built the functionality as we rolled out each quality policy and procedure. The system supports our growing program and will support us as we continue to grow our business.
Avantages :
Very flexible with controls and support that make the job of quality management much easier. We also purchased the QT9 ERP and are looking forward to implementing this functionality in the near future.
Inconvénients :
I have not heard a single complaint. We have a very diverse workforce that have used a variety of QMS systems and all have very positive things to say about our system and how we use the QT9 QMS.
Réponse de l'équipe de QT9 Software
il y a 3 ans
Sheryl - Thank you very much for the awesome review! We love hearing from happy QT9 customers. We look forward to working with you on the QT9 ERP!
QT9 all the modules, tons of training and service
Commentaires : We are a tiny manufacturing company. Recent audits for a large and valuable customer have driven the need to develop our Quality Management System. QT9 was the only reasonably priced option that didn't make me pick upfront which handful of modules I might need. I still haven't started using everything QT9 has to offer but my CAPA and Customer Feedback programs are robust and well documented. The automatic emails to designated "Responsible Parties" seemed to really please my last auditor. I even use it for my Safety Incidents/Investigations.
Avantages :
You get all the modules that are available at the time of purchase, plus your software gets upgraded to include future awesomeness as they develop it. It's pretty intuitive, but what it lacks there, it makes up for in the abundant training and help options. The staff is very hands on and knows the product intimately. The launch process was relatively easy and well handled. A sandbox site allows you to work out how you'll implement the system before cluttering it up with your first attempts. All that and relatively inexpensive.
Inconvénients :
Not all the modules may be a perfect fit for how you'll use the software. You may have to be creative or maintain some documentation outside the software.
Réponse de l'équipe de QT9 Software
il y a 5 ans
Lisa - Thank you for your review of the QT9 QMS. We are happy to hear you have had a positive experience and like all the modules included! Please feel free to reach out to us on training for the other modules.
Decent System but Could Use More Functionality
Avantages :
Upload speed and ease of logging in has been relatively convenient.
Inconvénients :
The date shown by the document is the upload date to the system, which does not provide much benefit.
Réponse de l'équipe de QT9 Software
il y a 10 mois
Paul - Thank you for the review. Could you please let us know what kind of functionality you would like to see added? Every document in the system includes timeline traceability of every change. You can view the history under "Review Details". Please reach out to our team for more information. Thanks.
QMS software that functions well
Avantages :
Streamline process for creating ECRs and Doc control is great. This software makes approvals and interaction easier.
Inconvénients :
It would be an improvement if the software could link to our ERP system. QT9 is limited by the program QT Link. The audit module is good but a bit cumbersome.
Réponse de l'équipe de QT9 Software
il y a 4 ans
Marie - Thank you for the positive review. We are happy to hear QT9 QMS streamlines your ECR's and Document Control processes. We will be adding more ERP integrations in the years ahead. Please feel free to send us your ideas about the Audit Module via a support ticket in QT9 QMS. We look forward to helping your quality processes operate as efficiently as possible.
Easy to use and configure
Commentaires : Our experience so far has been very positive.
Avantages :
The workflow is easy to understand and it is nice that most of the modules are interconnected.
Inconvénients :
The collaboration feature was a little difficult to implement for our organization as we didn't find that it was very intuitive.
Réponse de l'équipe de QT9 Software
il y a 4 ans
Erica: Thank you very much for the positive review! We are happy to hear that you find the workflow easy to understand and like the interconnected modules. If you have any suggestions on the Collaboration feature, please submit a support request. You can always schedule training with our team on any feature or module too. We appreciate you as a customer. Thanks again!
Fair Quality Management System
Commentaires : 5-6 years experience
Avantages :
One software for multiple uses such as corrective actions, maintenance, calibration, etc.
Inconvénients :
Poor access to your own data, such as the ability not to remove records that you own. This junks up the system, such as calibrations with trash records.
Réponse de l'équipe de QT9 Software
il y a 3 ans
Hi Peter - We are sorry to hear that you have not had a good experience with the QT9 QMS. Could you please call us @ 630-892-5022 at your earliest convenience? We would like to better understand your short-term and long-term goals along with your "trash records". Traceability requirements for FDA and ISO compliance prevent you from simply "removing" records, but you do have other options. Perhaps a sandbox site would help you? Lets discuss! Thanks.
Review
Avantages :
The software is very user friendly and easy to navigate. QT9 provides so many modules and can capture data/info from different departments in one location.
Inconvénients :
It would be beneficial to drop and add files versus the current process for adding files.
Réponse de l'équipe de QT9 Software
il y a 3 ans
Key - Thank you for the 5-Star review and likelihood to recommend! We appreciate you sharing your positive experience.
Great all in one software
Commentaires : Overall we are very happy with the way QT9 is able to encompass and streamline our quality management documents.
Avantages :
QT9's ease of access and abundant training resources are the top features for my company.
Inconvénients :
So far there have not been any real problems with the software.
Réponse de l'équipe de QT9 Software
il y a 3 ans
Laura - Thank you for the 5-Star review! It is great to share positive experiences with our team.
qt9 review
Commentaires : The task was larger than expected, not a problem with the software. There are just a lot of moving parts.
Avantages :
User Friendly Design, easy to implement, covers everything we need it to
Inconvénients :
user interface is very basic, but once you get used to it is very functional
Réponse de l'équipe de QT9 Software
il y a 3 ans
Michael - Thank you for the positive review! It is always great to hear from customers about positive experiences. We appreciate you taking the time to share.
Fantastic eQMS Tool
Avantages :
Completely Automate multiple processes, easy to implement, use, search documents and activities, helps us with our Audit process and keep up with compliancy
Inconvénients :
A lot of initial setup work, as with migrating any system
Réponse de l'équipe de QT9 Software
il y a 3 ans
Collin - Thank you for the positive review! We appreciate you taking the time to share your experience.
As Advertised
Avantages :
Easy to Implement, very responsive, demo is accurate to the software capabilities, great training and support
Inconvénients :
There are so many modules in the product that its 's hard to choose what to implement first.
Réponse de l'équipe de QT9 Software
il y a 3 ans
Todd - Thank you for the positive review! It is always great to hear from customers enjoying the QT9 QMS.
QT9 Has Changed Our Company
Avantages :
This product completely guides your Quality Management Team in the creation, management and utilization of your QMS. The QT9 support is personal, thorough and effective. The product is easy to learn and makes the quality management process extremely efficient.
Inconvénients :
The product is available to my competitors. The product is so extensive that you feel you are not utilizing its full potential.
Réponse de l'équipe de QT9 Software
il y a 5 ans
John - Thank you for the 5-Star review! We really appreciate it. We are happy to hear that your experience over the years has been positive. Thanks again!
Most Value for Your Money!
Commentaires : QT9 has been second to none. Their implementation support team does there best to get you up and running.
Avantages :
This is the best QMS software for the money. It's intuitive, easy to implement and reliable.
Inconvénients :
I would like a few more customized fields.
Réponse de l'équipe de QT9 Software
il y a 4 ans
Charnelle - Thank you very much for the positive review! We appreciate you taking the time to share your experience with the QT9 QMS. If there is anything else we can do for you and/or your team please let us know. Have a great day!