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Avis clients sur WhatsUp Gold

En savoir plus sur WhatsUp Gold

Solution de supervision réseau, WhatsUp Gold apporte une visibilité totale, des données métier exploitables et un contrôle de vos ressources réseau.

En savoir plus sur WhatsUp Gold

Avantages :

It integrates well with PagerDuty and covers the bulk of our monitoring needs.

Inconvénients :

Navigating through the Web interface is little difficult as it has many options and you need to drill down to get to the information you need.

WhatsUp Gold - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,4
Fonctionnalités
4,4
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,4/10

WhatsUp Gold a reçu une note globale de 4,5 étoiles sur 5 d'après 222 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (222)

Jaime Isai
Jaime Isai
Senior Network Engineer (Salvador)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

WhatsUp Gold best Network Monitoring System

5,0 il y a 2 ans

Commentaires : Excellent experience, I can't complaint. It's a must have tool for every organization to perform a better approach in advance and to have a full network visibility.

Avantages :

It is easy to implement and use. It enables you to map all of your network devices and access them thru it. It helps you to have a full visibility of all of your network. You can also set the performance alerts at your critical devices as servers, switches, routers and firewalls. It helps you to get the bandwidth monitoring by devices and applications.

Inconvénients :

It will be great to have a full library of MIBs for all network security devices and not having to look by each brand site.

Kristina
Sys Admin (É.-U.)
Machines, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

WhatsUp Gold Review

5,0 il y a 4 ans

Commentaires : After everything was set up, we have had almost no issues. The customer support is great and the reps are great. The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.

Avantages :

It fits exactly what we need it to do. Monitor our devices and send us alerts when there is an issue. The schematic is also very helpful because we have it broken down into locations and grouped together to make things easier to use. It is also very helpful to put in all the information we have into the details of the device so that its all in one place. It helps us stay organized!

Inconvénients :

The set up was atrocious. We had to run a scan like 6 times to find everything. Eventually I had to add things in one by one which took forever. It is not simple to use. You have to really understand the icons and how things are linked within the software. I wished there was better documentation and videos about this. Especially with the setup. The whole installation and setup was a nightmare.

Jim
Network Engineer (É.-U.)
Recrutement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

WhatsUp Gold

3,0 il y a 4 ans

Commentaires : We use Whatsup Gold to proactively tell us when something is wrong before users start complaining. It has served us well in this capacity
We use WUG thresholds and netflow data to determine when business (and non-business) processes are interfering with user performance at our branches with limited network capacity. We use the netflow data and work with the branch to have the offending processes eliminated or moved to afterhours when there is no user impact.
We use thresholds and dashboard graphs to provide capacity planning information.
Overall WhatsUp Gold has been a mixed bag for us. There have been failed upgrades and bugs that cost us time. Page rendering is adequate at best and frustrating at its worst. But is has provided the monitoring alerting, and capacity planning that we need to stay ahead.

Avantages :

The ease of adding a device, and getting monitors configured with alerts is what like best. To go from no monitoring to getting a text/email when something goes wrong is relatively easy with this product. The ease of putting specific graph items on a page (dashboard) is also very useful.

Inconvénients :

The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. I can put ten times as many graphs on a page and it still paints 10 times faster. This performance limitation is the biggest week point between your products and the competition. I maintain a CACTI server to do the heavy lifting for graphing high density interface switches in the data centers because WUG is too slow. The thing that I like least about the software is the inability of the administrator to manage other users views. and the lack of an anonymous view. You want to be able to give upper management a link to click on to see pretty graphs and charts. They do not want to have to log in. And you do not want them messing up the view so it constantly has to be fixed. Logging in as admin, changing the users rights, logging out,logging in as the user, changing the dashboard, logging out, logging in as the admin and setting the rights back, is a lousy way to have to manage this.

Ray
Global Technical Operations Manager (É.-U.)
Services financiers, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

WUG CRA Experience

5,0 il y a 4 ans

Commentaires : Alerting and allowing us to be proactive on issues is main focus and WUG has allowed my team to accomplish that goal. Reporting/automating reports and providing different practices within CRA the option of personalized dashboards to gauge performance has been a favorite offering from IT to our end users.

Avantages :

Goes without saying that it is easy to implement, intuitive and easy to manage. Dashboards and views are ++++

Inconvénients :

been using WUG for over 10years and have brought in to 3 different companies i've worked for---to date, i haven't found anything I dislike.

Réponse de l'équipe de Progress Software

il y a 4 ans

Thank you for the review and for being a valued customer.

Mark
Network Administrator (É.-U.)
Agriculture, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

WhatsUp Gold Replaces Monitoring Service

4,0 il y a 3 ans

Commentaires : WhatsUP gold is monitoring the same things, if not more, than an IT services company was doing for about $500/mo. This saved us a huge amount of money in the long run and was totally worth the configuration issues we had.

Avantages :

Customizable to monitor only the network parts/components that we wanted monitored. Able to set it to send email and SMS (via email) alerts to multiple users.

Inconvénients :

Network discovery was a bit slow and clunky. After a network change we had to delete the current monitors and do a complete re-scan or it doubled up the devices.

Tom
IT Director (É.-U.)
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Legacy WUG user

4,0 il y a 4 ans

Commentaires : We are proactively monitoring network, server and application infrastructure in a way that allows for pro-active maintenance and reporting. It allows us to view and manage IT assets easily, I only wish I had more time to utilize more of it's features.

Avantages :

It provides a nice visual representation of the health of your IT infrastructure environment and allows for the easy drilling down into details that are needed. It is full of features and information and allows for proactive monitoring.

Inconvénients :

Nothing specifically at this time.

Doug
Director of IT (É.-U.)
Vente au détail, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

WhatsUp Gold Application Review

5,0 il y a 2 ans

Avantages :

WhatsUp Gold is easy to use and gives us great visibility into our Network and Servers. The discovery of devices has been very helpful. The alerts and reporting have been very helpful.

Inconvénients :

It took a little while to learn to navigate the software but once you learn the layout you can move around quickly and find the information needed.

Dorian
Global Systems Architect (É.-U.)
Équipements publics, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great program for monitoring and maintaining your IT infrastructure

5,0 il y a 4 ans

Avantages :

Basic installation and configuration of WUG is very easy. Out of the box, there are many monitors that can be set up without a large amount of experience. The titles and tooltips make setting up the initial software package very simple.

Inconvénients :

Adding non-default alerts seem to be a little more difficult than should be.

Craig
Owner (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Easy to configure, customize and implement

4,0 il y a 4 ans

Commentaires : Wonderful product and reasonably priced compared to other commercial solutions.

Avantages :

Ability to setup proactive alerts based upon custom application monitors, to provide notification to key support individuals of critical process failures.

Inconvénients :

Web interface can sometimes be slow and/or require clearing cache and refreshing.

Steve
AVP/Network Infrastructure Manager (É.-U.)
Banque, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Provides Well Rounded View

5,0 il y a 3 ans

Commentaires : We are currently enjoying the benefits of using WUG.

Avantages :

Scanning ping-able assets to monitor for status, uptime, performance is extremely helpful to the IT team and allows us to be proactive instead of reactive.

Inconvénients :

I would like to see or learn how I can more easily configure multiple assets with performance, active, and passive monitors.

RJ
Infrastructure Operations Manager (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

wug 17&18 has an overall better interface that is responsive, a few minor fixes will make it aweso

4,0 il y a 6 ans

Avantages :

The device cards are a nice addition; quickly access common features. Creating dashboard is much easier now than in previous version; more flexible. I like how things are now grouped together, e.g. accessing logs you don't have to go to 3-4 different locations. Searching for devices is great!

Inconvénients :

Device roles and discovery could use some work. need to be able finding monitors in library is cumbersome, need a way to search or jump alphabetically Device types were remove, new versions don't support changing OS type Need a way to create dynamic HTTPS content monitor, meaning you could hit an address like so : http://%device.Hostname/NmConsole (hostname is not supported, only address) HTTPS TCP monitors only support SSL TLS 1.0 I spend a lot of time hitting F5 to refresh the browser because the change I just made is not reflected. you can drag and drop devices - need an easier way to manage groups. Need a way to pin favorite groups in navigation pane. When you are on device status page from my network you have to click back button 3-4 times to return to the my network page. Would like to see more youtube videos on how to use the newer version; would be a great way to deliver user training. I would like the ability to delete a device from the devices properties page.

Réponse de l'équipe de Progress Software

il y a 6 ans

Hi, Thanks so much for the kind words! We're delighted that you're enjoying WhatsUp Gold and we love hearing about how you're using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/watch?v=MmaOx9MsMEQ. If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community for more help. Thanks again for using WhatsUp Gold.

Thomas
Information Security Officer (É.-U.)
Gestion de l'enseignement, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

WhatsUp Gold Analysis

5,0 il y a 2 ans

Commentaires : Overall, WUG has been a very positive experience with more positives than negatives. It has alerted us of issues before our customers are aware of them. It has allowed us to create baselines on uptime.

Avantages :

This is an inexpensive way to look at your network and get notifications of when you have issues. It also allows you to obtain an inventory of your products. It can take advantage of SNMPv3.

Inconvénients :

You can have issues with the requirement to delete and recreate objects to get new inventory. This means replying all the rules again.

Paul
Senior Systems analyst (É.-U.)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I have had nothing but outstanding experience with IPswitch and it's staff.

5,0 il y a 6 ans

Commentaires : Our Network and VM monitoring has improved by 200%

Avantages :

First is its reliability. I have matched it against other products such as CACTI and more accurate in the numbers game. Also, its flexibility when it comes to even exporting and importing of databases to new versions of WUG. Another aspect I like is how there is always constant improvement with the product. The versions never stay static. Always moving forward. I have in recent made of suggestion and IPSwitch said they would investigate it and possibly have it in a beta release.

Inconvénients :

This is a most difficult question to answer. If I had to come up with anything ... It is that they are under staffed. Every single employee on tech side, sales, marketing must be working 24 hours a day 7 days a week. Answers are always 100 percent correct but the same staff answers your questions. Those employee s need help. Hire !!!

Denys
Net Admin (É.-U.)
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Happy customer

4,0 il y a 4 ans

Commentaires : using for network issues troubleshooting . Very convenient tool

Avantages :

Currently we're using ping , http monitoring for internal network and also for outsided websites. In live gives me the picture of what's happening with the network if any problems. Overall gives what I'm expecting. I know there are a lot of other features available but don't use them yet.

Inconvénients :

It's sitting on the local server so I don't have access to it from outside (from app for example) which not very convenient. Also, we had to purchase third party monitoring system to monitor What's up, in case any problem with internet or with actual server. To have some outside monitoring system would be helpful too.

Réponse de l'équipe de Progress Software

il y a 3 ans

Thank you for the review and for being a valued customer.

Kevin
Director of Technical Services (É.-U.)
Santé, bien-être et fitness, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

WUG Review

4,0 il y a 3 ans

Commentaires : the product is easy to use and not too expensive, it makes it a good fit for my company.

Avantages :

The ease of use and the renewal cost of the product

Inconvénients :

the more the product grows the more functionality they seem to take out of it.

Springman
Network Operations Manager (É.-U.)
Construction, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Visibility is the key

5,0 il y a 4 ans

Commentaires : Setting up took a bit time but once it's up and running, pretty much worry free. LOVE IT.

Avantages :

I have been using WhatsUp Gold since 2007 while the main purpose at the time is to see "what is up and what is down". Over the course of the past 13 year as a WUG user, the focus, to me, is switching to have the visibility of our entire network. How is our Internet bandwidth usage? How is the CPU/memory consumption on the application server, etc. I can't imagine how I can do troubleshooting without WUG.

Inconvénients :

The VoIP and Wireless module they offer do not work with what we have. That's probably the only down side that I wish everything can be included in one tool.

Réponse de l'équipe de Progress Software

il y a 3 ans

Thank you for the review and for being a valued customer.

Marques
Senior Director (É.-U.)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Useful Monitoring but Subpar Interface

2,0 il y a 3 ans

Commentaires : Overall - Whatsupgold gets the job done but its not a platform that I would necessarily gravitate towards today if I were starting over. The platform definitely has the tools to get the job done, but those tools are not organized in a coherent/cohesive way - which makes the experience feel quite disjointed.

Avantages :

I like the amount of monitoring this platform can do. Pretty much if the item is somehow connected to the network, it can be monitored by this platform. Whatsupgold has been good in terms of letting us know proactively when a key system is down and for monitoring the bandwidth at our network sites. It's been a very solid platform when doing some basic things

Inconvénients :

The interface is very unintuitive. It feels like you need to take a course on the platform in order to use it successfully. There are alot of options within the platform, but getting them all to work in a clear/clean fashion takes alot of work. Sometimes it feels like you need adjust to the limitations of the platform rather then the platform conforming to you. It doesn't feel as modern as it once did.

Frank
Director of technology (É.-U.)
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

WhatsUp Gold allows us to be proactive

5,0 il y a 4 ans

Avantages :

It allows us to fix most things before the phone calls come pouring in

Inconvénients :

We are very happy with the software for what we use it for, daily network monitoring.

Robert
Supervisor Network Services (É.-U.)
Administration publique, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Limited functionality and features, software updates are unreliable.

2,0 il y a 6 ans

Commentaires : We use it to monitor up/down status for 3000 devices.

Avantages :

I am familiar with the interface. The price model is acceptable. .

Inconvénients :

The product has limited functionality and is inflexible to use as a 24x7 monitoring tool. Software updates may fix some problems but often introduce more problems. Overall I am very disappointed with What's Up Gold.

Réponse de l'équipe de Progress Software

il y a 6 ans

Hi, I'm sorry that WhatsUp Gold hasn't lived up to your expectations. Our records show that your team had issues with an upgrade. I wanted to let you know that I've reached out to your Ipswitch Account Rep, Shane Lusby, and he will be in touch immediately to make sure we can address any issues that you continue to have. Regards, Alex.

Jeff
Manager of Information Technology (Canada)
Administration publique, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

WhatsUp Gold Features

5,0 il y a 4 ans

Commentaires : I have this on all my switch and SCADA network, on the switch I can break to see performance monitoring Switch interfaces, Utilization, Memory and CPU pretty simply, grouping is also a nice feature.

Avantages :

This product was easy to setup and scan your network, with a few clicks you are off and running monitoring your devices. Another nice feature is the up and down dependency which stops 100's of alerts firing off all at once. The mapping is a nice feature to see all of your network in one glance.

Inconvénients :

I wish this product was cloud based and a mobile app

Dustin
Sr Systems Administrator (É.-U.)
Impression, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

WhatsUp Gold as a Monitoring Tool

5,0 il y a 4 ans

Commentaires : I enjoyed using the Windows application view and took a while but I'm now comfortable with the web interface.
It provides a critical part of our monitoring environment.

Avantages :

The ability to easily monitor various items such as Services, Logs (via syslog), SNMP, WMI. Sending periodic reports via email to get snapshots of the system and network statuses.

Inconvénients :

Exchange application monitoring is thorough but almost too thorough. I had to adjust quite a few monitors to get a more simplified view.

Réponse de l'équipe de Progress Software

il y a 3 ans

Thank you for the review and for being a valued customer.

Jacek
Systems Engineer (Canada)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product

4,0 il y a 4 ans

Commentaires : Its great, really easy to use and allows IT to be more proactive about their environment. Its nicely displayed in our team area on a digital NOC.

Avantages :

Useful dashboards, and alerts that allows our team to fully see how our environment is behaving in realtime. Allows us to be more proactive than reactive.

Inconvénients :

It would be great if this application came with all the "add-on" instead of purchasing individual plugins.

Michael
Network Engineer (É.-U.)
Compagnies aériennes/Aéronautique, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

What's Up Gold

5,0 il y a 4 ans

Commentaires : i really love the bandwidth utilization information on our network equipment and that also goes for our wifi network.

Avantages :

We mainly use WUG for SNMP monitoring of our network. This tool is quite useful for our operations team to use off hours. We have WUG setup to page the network team and/or our operations team can page when devices are down.

Inconvénients :

I would say my network map but I haven't spent a lot of time organizing it.

Kirk
Systems Administrator (É.-U.)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My Review

4,0 il y a 3 ans

Commentaires : It's been mostly positive, low costs, and easy to use and set up.

Avantages :

Ease of use. Ease of configuration. Simple process of adding new systems, and we can tie it into web site uptime monitoring with iDrone.

Inconvénients :

Occasional false positives, too many alerts, but thats likely how we have it configured.

Nick
Manager of IT Infrastructure (Canada)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product that monitors our devices

5,0 il y a 6 ans

Commentaires : System awareness

Avantages :

Know as soon as something goes down. Or when something is getting close to causing you headaches. Don't be in the dark or find out on a Friday night that your server crashed when you could easily avoid it with proper notifications.

Inconvénients :

Interface is not intuitive and could use a redesign. Once you figure out it your ok but takes some googeling to find functionality. Custom notifications windows could use a serious rework.