Avis clients sur CallView 360

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Note moyenne

  • Note globale
    4,3/5
  • Facilité d'utilisation
    4,3/5
  • Service client
    4,3/5

En savoir plus sur CallView 360

Call tracking and analytics tool that helps businesses track buyers' demographics, call volume, recordings and more to create reports.

En savoir plus sur CallView 360

3 avis affichés

Utilisateur vérifié
Key Account Manager
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 30/10/2018

"Know your calls"

Commentaires: Mostly this softy was used as a analysis tool to help the agents perform better. Also to study the pattern of the inbound and outbound calls in the business.

Avantages: This software enables the user to analyze the incoming and outgoing calls. There is an option to download calls or even email them. This helps a lot in training the client service agents.

Inconvénients: I didn’t have any problems. Absolutely loved it.

  • Provenance de l'utilisateur 
  • Publié le 30/10/2018
Cassandra D.
Office Manager
Appareils médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 07/06/2017

"My experience with this software was wonderful. It offered robust options and made our jobs easy. "

Commentaires: I benefited by being able to really see what my call center representatives are doing and narrow down how to train them where it was needed.

Avantages: I liked the fact that it was accurate. It also helped us to offer more training to our representative.

Inconvénients: There was not anything I did not like about this software. It offered more that I wanted or expected.

  • Provenance de l'utilisateur 
  • Publié le 07/06/2017
Utilisateur vérifié
Software Engineer
Logiciels, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 03/11/2018

"Call tracking is easy now"

Commentaires: Overall experience is good, it is actually quite helpful.

Avantages: Used it once for 4-5 months, I must say it's very helpful, it gives you most of the details required for any incoming or outgoing call.

Inconvénients: There isn't anything I dislike about this but yes support could be little better.thanks

  • Provenance de l'utilisateur 
  • Publié le 03/11/2018