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Avis clients sur RentWorks

En savoir plus sur RentWorks

Un logiciel de location de véhicules performant et basé sur Windows pour toutes les entreprises spécialisées dans la location de véhicules.

En savoir plus sur RentWorks

Avantages :

It saves customers information, so you do not have to constantly go back and re-enter. I like how you can modify the days without changing the amount of days the client has actually been in the car.

Inconvénients :

For your use, you must pay close attention because like many programs, it is blocked after 3 unsuccessful attempts.

RentWorks - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,5
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,6/10

RentWorks a reçu une note globale de 4,5 étoiles sur 5 d'après 125 avis d'utilisateurs publiés sur Capterra.

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LORI
OFFICE MANAGER (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

BLUEBIRD REVIEW

5,0 il y a 2 semaines Nouveau

Avantages :

FAIRLY EASY SOFTWARE TO USE FOR OUR FLEET MANAGEMENT AND DAILY RENTALS

Inconvénients :

NOT REALLY EASY TO DO MONTH TO MONTH BILLING WITH LONG TERM LEASES

Chris
É.-U.
Traduction et localisation, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

RentWorks does it all.

5,0 il y a 7 ans

Commentaires : My company has been using Rent Works for as long as I can remember. They tried a couple other programs, and kept switching, unsatisfied with them until they found RentWorks.
RentWorks makes things so simple. Booking and scheduling rentals, damages and repairs, billing. It handles everything you need to run a car rental company.
Their support staff are top notch. Put in a support ticket, and someone is usually on the phone with you within 10 minutes taking care of your problem.
There is a bit of a learning curve with RentWorks, which is to be expected from such a powerful program, but the great thing is they offer excellent training, online, and in person.
I doubt you'll ever find a better solution for car rentals.

Avantages :

It handles everything when it comes to car rentals. You don't need a separate program for tracking damages and claims, or repairs. There is a report for just about anything you could think of.

Inconvénients :

It doesnt maximize the window.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Chris ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

David
President (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good Product, Bad Support

2,0 il y a 4 ans

Commentaires : I run a small fleet of rental cars and it's more than enough. However, my personal opinion is that these people don't care about you or your business. The support is really bad. I have been trying to implement chip and pin for a year and they will not return my emails. They just did an upgrade in the middle of the day that crashed the system and cost me several customers. I'd like to know the genius who made that call. You're fired! My franchise will not let me use another software so I am stuck for now. Don't make the same mistake. In four years of paying support to this company (which they increased by 50% last year without any warning) I have never had a phone call from a sales rep. There are some really good coders there, just need to work on people skills.

Avantages :

Relatively easy to use, lots of features (that we don't use), excellent reporting, solid consistent performance.

Inconvénients :

The software is fine. Like any software it has its quarks.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 4 ans

Hi David, thank you for taking the time to leave us some feedback, it's certainly appreciated. We're sorry to hear that you've been experiencing issues with support. We'd be happy to discuss the issues you brought up and see how we can resolve them. We'll be in touch with you shortly to discuss a solution. Thanks again for the feedback!

Chris
Data Analyst (Canada)
Transport routier/ferroviaire, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Rental Data Manager

5,0 il y a 2 mois

Avantages :

The data management portion of the program has been very useful when our main rental program has limitations for historical data storage.

Inconvénients :

With how much information is available, it can be hard to find what report you are looking for.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 2 mois

Hi Chris, Thank you for the positive review. Bluebird was built to ensure clients could make the best business decisions based on data and metrics. If you ever need a hand with reports, reach out to our support team.

Jason
Rental Manager (É.-U.)
Automobile, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rental Manager

5,0 il y a 7 ans

Commentaires : Everyone is friendly when you call. The staff has always been helpful in any situation. They have worked w/ me on the easy stuff and they do not make me feel like an idiot on simple fixes. I've stumped them before on troublesome issues and they stuck w/ it until the problem was solved. I would like to give a Big Thank you to the rep in Nashville for always helping me w/ a touch of friendly Southern charm and speaking to me at a level that is easily understood.

Avantages :

It's Easy, Fast, and can be customized.

Inconvénients :

The fact that the Unit # does not show on the payments Screen and that there is no EASY WAY to just go back once you have submitted print.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Jason ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Sabrina
Operations Manager (É.-U.)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

better than the rest!

5,0 il y a 7 ans

Commentaires : Our company has used RentWorks for going on 13 years now. We couldn't be happier with them. The Customer Service is above excellent. It is refreshing to be treated like no matter how big or small your company is, you have value! Also nice that when you call for a problem, they take care of super fast, explain what or why and never make you feel bad for it. I have worked for other companies that have other rental programs and I would never want to go back! Thanks, Bluebird!

Avantages :

that it is all inclusive for every aspect of our business

Inconvénients :

sometimes, I have to really search on where or how to run some reports

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Sabrina ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Michael
General Manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Customer Service

5,0 il y a 7 ans

Commentaires : I have been a satisfied Bluebird customer for 20 years. Over these years, I have found their customer service to exceed my expectations. Another thing that makes them a leader in the auto rental software is their commitment to continually update their software. The car rental industry is constantly changing and they stay on top of these changes. They accomplish this by keeping in touch with their customers and listening to our needs and recommendations. I would highly recommend Bluebird Auto Rental Software to anyone in the auto rental industry.

Avantages :

Its flexibility to meet all of our software needs.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Michael ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Jeff
Pres. (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy / Fast / Helpful

5,0 il y a 7 ans

Commentaires : I contacted support to get Rentworks installed on another computer and support quickly sent me the link so that I could take care of it myself. When I had a question about the install I was quickly answered by the support rep that originally helped me. She had everything up and running for us very quickly.

Avantages :

Very easy to use and train new people to use. Reporting is very efficient and well laid out.

Inconvénients :

Wish we were able to view the program "Full Screen".

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Jeff ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Chris
Manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great software and better service!

5,0 il y a 7 ans

Commentaires : We have used Bluebird for over 10 years now at our company. As time has progressed they have always been ahead of the game when it came to updates and meeting our need. It's user-friendly software and we couldn't run our business without it. Anytime we have ever had any issues their customer service team has always been top notch as well. I highly recommend Bluebird!

Avantages :

User-friendly, constantly updated to meet consumer demand.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Chris ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Greg
Greg
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Truly awful...and don't care

1,0 l’année dernière

Commentaires : we've been double billed, software often stops working after updates, price keeps going up, support doesn't answer the phone..............

Avantages :

I'm still thinking....there is not much to be happy about these people

Inconvénients :

Breaks down constantly...doesn't seem to bother them though, support is just awful

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 4 mois

Hi, We have made improvements to our support processes and we would like to review the issue you have outlined. Please reach out our support team at support@barsnet.com.

Ryan
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Ease of use

4,0 il y a 7 ans

Commentaires : Overall good. I feel the ease of use really just based on the user interface can improve. Seems a little out dated.

Avantages :

The customer support behind it. It has the capabilities to cover many things. Many different types of rental customers can be covered using this software.

Inconvénients :

Data entry seems cumbersome. It would be nice if we could hand the customer a tablet or something to do some of the input themselves before hand. The credit card entry seems touchy. The software may be too broad for our little niche. Which is mostly replacement billing. Split billing is difficult. We don't always know if the bill will be split at the time of check out. So upon check in if we need to modify the contract to a split bill creates a problem when carrying out tax properly.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Ryan ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Andy
Fleet Manager (Canada)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rentworks user - St. John's, NL, Canada

4,0 il y a 7 ans

Commentaires : Overall Rentworks is a good product in terms of productivity and features. I would just like to suggest a couple of minor improvements: 1) Allow a larger window and/or full-screen display. Right now the window has a limited resolution that is not up to the standards of modern LCD monitors. You could fit a lot more information on one screen if it was larger. 2) Improve and streamline the installation process.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Andy ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Ethan
Operations Manager (É.-U.)
Loisirs, voyage et tourisme
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rentworks Car rental software

4,0 il y a 7 ans

Commentaires : I have been using this software for 15 years. I have looked at alternatives. I have trained many individuals on how to use this program. It keeps all our information up to date, our process running smoothly and the few times there is a problem, the support staff is quick and responsive.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Ethan! Thank you very much for taking the time to review us. We are very happy that you are pleased with our LoanerTrack Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Debra
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Nice Product - Needs a few tweaks to be exceptional

4,0 il y a 7 ans

Commentaires : We have been using this product for about 10 years now. It works really well for our company. It is definitely a great value for the money. The only downsides we have found that there isn't a manual for when we can't figure out how to use some features, the software doesn't transfer easily from one computer to another. A tech has to remotely install and takes most of a day which ties up two of our computers. This is a big downside to us. If this came in a disk like most programs, that would be a huge improvement to the software. The other negative is the fact that you can't make the program full screen. It is bigger than past versions, but still not full screen which would again, make it a top notch software program.
The ability to customize the rental form at any time is a definite bonus, and it is easy to look up past customers and include notes. It does have the capacity to link renters and their additional drivers, but when you do a new rental, the additional drivers don't automatically pop up, so I'm not sure how that link thing is supposed to work. It would be great if they did automatically pop in the form and could be taken off if not needed.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Debra! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! This will allow you to have full screen now. Last, we do have an online manual called "RentWorks Wiki"

KEN
ACCOUNT MANAGER (É.-U.)
Transport routier/ferroviaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

RAW /REVIEW

5,0 il y a 7 ans

Commentaires : ALTHOUGH WE DON'T MAKE FULL USE OF ALL AREAS OF SYSTEM, WHAT WE USE IS EASY TO MANAGE AND ALL SERVICE CALLS HAVE SOLVED ISSUES WE MAY HAVE ARISE.

Avantages :

EASE OF USE

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Ke ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

JENNIFER
WARRANTY ADMIN (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

BLUEBIRD

5,0 il y a 5 ans

Commentaires : It has been a great experience. We not longer have to send our customers to outside rental companies to accommodate their rental needs.

Avantages :

Easy to use, saves customer information.

Inconvénients :

I would like to see more options when it comes to utilization reports.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 5 ans

Thank you for your review, Jennifer. There are actually several reports which show utilization. A Product Support Analyst will be contacting you to discuss.

Ron
Assistant Operations Manager (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Gogel Rent-A-Car

5,0 il y a 7 ans

Commentaires : Bluebird has grown with us our business has grown.
Everyone is very attentive to our needs and assists us in a timely manner.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Ron! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Zac
Support Specialist (É.-U.)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Affiliate Support

4,0 il y a 7 ans

Commentaires : RentWorks/Bluebird is a fine program with an even finer staff of people working behind the scenes who serve as excellent teachers for the hopelessly obtuse front line support user such as myself. I know now more about Draft Captures than I would have ever dreamed to know.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Zac ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Eric
General Manager (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Blue Bird Auto Rental Systems

5,0 il y a 7 ans

Commentaires : I only have been using RentWorks since July of this year and the system itself is great! It does so much I'm just amazed on how deep the bunny hole goes. And if I ever have any questions, the customer support line is always there to help, and trust me, I use it!!

Avantages :

The ease of access, and team viewer

Inconvénients :

It's so broad and covers so much, as soon as I get one thing down, there's so much more to learn

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Eric ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Kerrin
ASM (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Frequent User

5,0 il y a 5 ans

Commentaires : Small errors are fixed with a phone call, reports are very easy to understand and dashboard east to navigate

Avantages :

Ease of access, syncs with clientele database

Inconvénients :

nothing it is very user friendly, small printing glitches but nothing they reps cant handle

Edward
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bluebird review

5,0 il y a 7 ans

Commentaires : Been with bluebird for almost 15 years no major issues. The processor has been switched a few times in a short amount of time but I don't think they have any control over that. Jeff and Eric and the techs are fantastic.
Angela is great and a fantastic businesswoman. I couldn't ever see myself going anywhere else.

Avantages :

Mostly everything

Inconvénients :

It locks you out after 3 tries

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Edward Thank you very much for taking the time to review us. We are very happy that you are pleased with our LoanerTrack Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Paulien
Office Manager (Saint-Martin (partie néerlandaise))
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

use of Blue bird

5,0 il y a 7 ans

Commentaires : At this moment we are only using rentwork as a back office system.
It very user-friendly, easy to find old contracts etc.
We will be going to use it soon for our fleet logs

Avantages :

easy to find history even with our RA number

Inconvénients :

didn't find them yet

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Paulien! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Mike
Manager (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Rentworks review

5,0 il y a 7 ans

Commentaires : This is the first and only rental software I have ever used so I don't have anything to compare it to, but it was easy to learn and intuitive.

Avantages :

Easy to learn

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Mike ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Jason
Customer Care Manager ()
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

ACE Rent A Car's review of Bluebird

4,0 il y a 10 ans

Commentaires : The counter software is very intuitive. The system is organized to mimic the physical rental process, so it makes complete sense as an agent moves from screen to screen. This not only speeds the process of training new employees but allows us to get customers in and out of our locations as quickly as possible. The reliability of the software is also a key factor that we keep in mind. As a large company we can't afford for our systems to be down. We've been pleased that system down-time has been contained virtually to routine maintenance. We have also been fortunate to be able to provide Bluebird with ways of improving their software. They not only listened to our input but put many of our thoughts and suggestions into into their current software platform.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Jason ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Ted
Vice President (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great for Loaner and Retail Rental Companies

4,0 il y a 7 ans

Commentaires : I've used rental software that's good for retail business and software good for loaner business. Bluebird is the one system that is good for both.
I recommend it to companies that rent retail as well as dealership/insurance.

Avantages :

Flexibility of what it can do, reports and fleet are its strongest features.

Inconvénients :

You can sometimes get stuck trying to change billing from retail to loaner.

Réponse de l'équipe de Bluebird Auto Rental Systems

il y a 6 ans

Hello Ted ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!