Avis clients sur Galaxy Ticketing & Guest Experience Solution

En savoir plus sur Galaxy Ticketing & Guest Experience Solution

Une solution de billetterie et d'expérience client de premier plan, soutenue par trente-trois ans d'expérience au service des plus grandes attractions au monde.

En savoir plus sur Galaxy Ticketing & Guest Experience Solution

Avantages :

Ease of navigation, customer support, familiar brand.

Inconvénients :

I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination.

Galaxy Ticketing & Guest Experience Solution - Notes

Note moyenne

Facilité d'utilisation
3,7
Service client
3,8
Fonctionnalités
3,7
Rapport qualité-prix
3,2

Probabilité de recommander le produit

6,5/10

Galaxy Ticketing & Guest Experience Solution a reçu une note globale de 3,8 étoiles sur 5 d'après 11 avis d'utilisateurs publiés sur Capterra.

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Tammy
Tammy
Project Manager (É.-U.)
Utilisateur LinkedIn vérifié
Cosmétiques, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A must for admissions-based business

5,0 il y a 4 ans

Avantages :

I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of.

Inconvénients :

I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination. As a user, I also felt like the software as a whole looked a little outdated.

Grant
Sr. Architect Sales and Ticketing Systems (É.-U.)
Divertissement, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Gateway Ticketing, A Partner in our Operation

5,0 il y a 2 ans

Commentaires : We have found Gateway to be more of a partner in our operations than a passive vendor. We have a strong relationship with every level of the company. I could not be more pleased with the service and the products they provide. Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities.

Avantages :

Gateway Ticketing System's Galaxy offers us a single sales platform to service all our individual business needs. It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment. The ability to run one platform, not only allows efficient system management, but also provides system experience for our guests and team members.

Inconvénients :

There is a bit of a learning curve when it comes to managing the system. However Gateway has always provided us with outstanding support and documentation.

Dannielle
Database Manager (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not ideal for nonprofit institutions in need of ticketing software

3,0 il y a 6 ans

Avantages :

Some nice features, but if looking for a system for a nonprofit - museum, zoo, etc - a more holistic view of constituents can be managed in a newer software, like Blackbaud's Altru.

Inconvénients :

It's solely a ticketing system, which may be sufficient for some clients, but I've found software like Altru, which handles fundraising, etc., is much preferred for nonprofit organizations to get a 360 degree view of constituents.

Réponse de l'équipe de Gateway Ticketing Systems

il y a 2 ans

Thanks for leaving us a review. We took this and similar feedback we were hearing and worked over the last several years to make our CRM functionality much more robust. With Galaxy and our CRM+ product, you will get a full 360 degree view of your customer and you're able to use that data to personalize every guest experience. We also offer industry leading integrations with software like Altru if you'd prefer to stick with your current solution but want the best-in-class ticketing and reporting functionality available in Galaxy.

Alicia
Alicia
Membership Database Coordinator (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Galaxy presents some interesting challenges but also provides customer service to troubleshoot.

4,0 il y a 5 ans

Avantages :

The POS is easy to use. Reservations are a bit more challenging but with minimal training there is a high degree of user friendliness.

Inconvénients :

If you are using multiple platforms and need to rely on integration you will likely experience some challenges.

Utilisateur vérifié
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Biens de consommation, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Review #1 Galaxy

4,0 il y a 2 ans

Commentaires : Did take long to become comfortable

Avantages :

Ease of navigation, customer support, familiar brand

Inconvénients :

Overall not much different than previous software

Wenzhe
Contact Centre Executive (R.-U.)
Loisirs, voyage et tourisme, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Avoid at all costs

1,0 il y a 5 mois

Commentaires : Diabolical, not a computerised system, actively fights the operator and undoes the work. Creates huge openings for human error.

Avantages :

Really hard to find anything commendable.

Inconvénients :

The lack of automation and the undying coding errors that cause intense stress and inefficiency.

Andrew
Guest Services Director (É.-U.)
Musées et institutions, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great POS software

5,0 il y a 3 ans

Avantages :

Very user friendly and customizable. Can organize dashboard based on your needs.

Inconvénients :

There are a lot of expensive add ons that are not included

Aspen
President (É.-U.)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good for Walkup Sales & Timed Entry but not Reservations

3,0 il y a 4 ans

Commentaires : Some of our customers use Galaxy for admissions ticketing

Avantages :

The timed entry sales screen is very efficient

Inconvénients :

The data model treats reservations totally separate from walk up transactions. This requires us to combine two datasets in almost every report we write

Emily
Development Assistant (É.-U.)
Musées et institutions, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Galaxy

4,0 il y a 3 ans

Avantages :

Galaxy is user friendly and customizable.

Inconvénients :

Not everything is included. You have to pay a hefty fee for certain tabs.

Okechukwu
Head Customer Service (Nigeria)
Jeux d’argent et casinos, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Mid tier ticketing system

3,0 l’année dernière

Avantages :

User interface was very simple and uncomplicated.

Inconvénients :

Ticketing features could be improved. Was a bit clunky and graphics need to be modernized

Austin
Admissions Manager (É.-U.)
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

An Amusement Must-have

5,0 il y a 3 ans

Avantages :

Galaxy offers a variety of personalization tools so you can customize the product based on your organizations needs.

Inconvénients :

It may have just been our instance of Galaxy, but the UI was dated.