Avis clients sur PetExec

Great way to keep track of daily grooming activities

Commentaires : Helps us run a smooth grooming salon by keeping all of our info organized and in one place that's easy to access.

Avantages :

Very easy to set up and use. You set your own prices for breeds but can still vary them if needed according to each individual dog. Can easily track my commission to see what I am making everyday too.

Inconvénients :

Could have more features to make everyday groomer life easier, like text confirmations and pickup reminders.

Great Functionality and superior customer service

Commentaires : Overall experience with Pet Exec is great. They offer superior customer service and are always accessible for questions and trouble shooting. They listen to their customers about what we would like to have available in the software and work hard to provide our requests. It has been a joy to work with Pet Exec.

Avantages :

The SW allows us to be very versatile in accommodating our difference services and organizing them in a way that makes it easier for us.

Inconvénients :

Petexec does not work seamlessly with Quick Books. We had to develope work arounds to get the information we needed to accurately report our accounting.

Great when it works 100% of the time, costly when it doesn't

Commentaires : All the functions a doggy daycare, grooming, boarding, training and walking in one place was nice but limited due to the software dropping it (and there being no record of it) thereby making us look like it was never input when we would chat with the company about how to problem solve it.

Avantages :

Overall, Petexec is one of the better softwares in the pet industry in terms of being customizable and they are continuously doing updates to stay relevant to the ever evolving services added for pet professionals. The online chat function is wonderful and its fairly customizable and ease of use is medicore once you learn how to use the software.

Inconvénients :

My main complaint is that it was not reliable 100% of the time. When you have a software that repeatedly drops appointments and the staff is relying on the schedule to know where to go and when, the clients don't care that the software messed up, they just fire you because they think you don't care. Since Petexec dropped so many appointments we ended up using emails and hand-writing all inbound correspondance and then backing it up with an email which basically caused triple the work but it was a necessity to do what this software couldn't do reliably 100% of the time. They are very nice at petexec, but the faulty dropping of appointments over time was extremely costly for my company.

My experience with Pet Exec

Commentaires : The ability to print reports with just about anything you can think of, easy to navigate around and the sms feature.

Avantages :

This software does a lot of things that we used to have to do physically, so it saves us a lot of time and we can keep in touch with our clients easily. It is also easy to read and teach to other employees.

Inconvénients :

I would like to see a way to see the purchase histories easier when making a reservation...the somewhat new feature shows the last time anything was purchased, which is misleading because the last time a client purchased might be just a deposit for a boarding.

Great Product and Exceptional Customer Service

Commentaires : Overall, this is an outstanding product and I am more than happy with it. The people I've worked with from the company are all very kind and I honestly don't even use all the features available. I will be contacting Petexec to help me start utilizing some of the other features now that I know this is the product I'm sticking with. They are always updating and adding new features and always listen to their packs ideas and feedback. Love them!

Avantages :

I love the fact that I am able to use this product from anywhere i am with anything. I've used it from my phone while chatting with a client and while on vacation. I can access it anywhere i am and make changes or look up any information that I need. The old software was hard to fix mistakes and customer service was the worst. This software is easy to fix and if i have trouble I can easily contact customer service using one of several methods. They are quick to help and very kind. They don't outsource their customer service to other countries!

Inconvénients :

We are mainly grooming and the commissions for my groomers is sometimes off because it won't show for the day the pet was groomed. It shows the commission on the day the owner paid. If a boarding dog leaves on Monday but was groomed on Saturday then it won't show on Saturday's commission. This is annoying but I always double check and do things old school with a paper book as well so I still manage to get the payroll correct. It would be nice if tips could be split between groomers as well. But I work around that, too.

Not as promised

Commentaires : It works but is not great.

Avantages :

Once set up it is easy to schedule a client for grooming, boarding or daycare, if the client sets it up all the way, not everyone sees the "Add a Pet" button. Clints do like having an app

Inconvénients :

I am very disappointed in the scheduled services. When I first talked to someone from PetExec I asked if this program would support in the client's home visits (pet sitting) I was told yes, that would be under Scheduled Services. Then...we I purchased the program and was going through the tutorial I was told I would probably be better off sticking with Time to Pet for pet sitting. Well that really isn't an option, cant bill a client through 2 different systems if they board their dog here and then we visit their cat at home. Very upset that I was total it would work. It is very difficult to schedule multiple in home sits, so much so that I am discontinuing offering in the client's home pet sitting and going to lose $2-3,000 a month now. Reports also are sometimes not accurate.

Best Cloud Based Kennel Software Around!

Commentaires : PetExec makes maintaining your client, pet and financial records simple. It allows our business to run smoothly and efficiently, it's also easy for our clients to use saving our staff time. The available reports make it easy to analyze your income, services and occupancy providing crucial information to understand what is working and not working in your business.

Avantages :

What I love the most about PetExec is that it has been around for almost 20 years, the developers work in our industry and truly understand the needs of kennel and daycare businesses. Their dedication to our industry and to their clients is their top priority. They are constantly making improvements and take client feedback seriously, they also integrate with a phenomenal credit card processor who truly cares about your bottom line not theirs.

Inconvénients :

So far I do not have any complaints, everything is to my satisfaction.

So Many Features!

Commentaires : Overall experience is very good. The software helps us manage so many different moving pieces of the business, I don't know what we would do without it.

Avantages :

Love the fact that Pet Exec has features for nearly every piece of our business. Daycare, Grooming, Retail & Inventory Management, Time-keeping & Payroll, Client Management & Communication, it's all there. After almost 4 years of daily use, I'm still discovering new and useful features. Customer support is great and the Pet Exec team is constantly working on improvements to better serve our changing business. Intuitive and easy to learn, I HIGHLY recommend this software!

Inconvénients :

would like to be able to separate out types of clients for targeted emails better and would like software better integrated with our Clover POS - esp in terms of emailing receipts.

Dog Boarding Only

Commentaires : I feel like it does everything I need from Boarding to Daycare to products. It does make life easier.

Avantages :

This software has made my life easy. I like the automated reminders to clients about boarding and I love the ease of booking and changing reservations as needed. It takes the stress out of what we do.

Inconvénients :

Because I'm only boarding and sometimes daycare, there is a lot that this software does that I don't do. I wish that when signing up, getting help to set it up would have been a free service. When you're starting a business there are a thousand things you must pay for and it's overwhelming. So I feel like what I'm using could be streamlined better, but I'm not a Pet Exec genius to be able to set it up myself. I just did the best I could. Or after 3 years or more of using the product that we would earn free help to really set it up right.

You ask

Commentaires : All has gone well for most part. I wish we had more details on dashboard that shows more information about numbers expected and what is coming in an ease of looking at next day. Grooming If I have a groomer taking a day off you cannot just mark the groomer off that day and if you use customers doing online schedule unless you have someone looking at requested on a moment by moment basis can really mess you up. Can be double and triple booked for 11am the same day booked that mornings Does not show busy

Avantages :

Reporting and ease of use. Was told that checking in and out was about to be updated still waiting on that.

Inconvénients :

Turn in request for things and never see anything more about them. Billing from system is very convoluted and not a easy process. If you must do like a refund not easy and seems to be different with each one.

Services

Commentaires : Overall I give a 7 out of 10.
Each time we ask something we get told no we can't do that or it doesn't work that way. Should be more user friendly meaning adaptable to how the business works not adapt the business to pet exec

Avantages :

The daycare features and ease of texting clients

Inconvénients :

The boarding is EXTREMELY overwhelming and to many pages to be able to just check someone in, no ease in adding new clients, can not look at availability easily ( like an open calender) , unable to change functionality to meet your buisiness ( how you charge especially) , the boarding portion is what is turning us away from the system

New Upgrade Is Great; Customer Service is Tops

Commentaires : I've been using Pet Exec for several years now and, while some software quirks and inconsistencies are frustrating, overall the software is VERY functional and easy to use. Things are continuously improving and the customer service / technical support team is excellent. I would like to see the functionality for customers making their own reservations improve. Unless I'm behind the times (which is entirely possible), customers can log in and make reservations, but the team at the business doesn't have visibility or "approval" step before the reservation is entered into the system. This may not be an issue for some businesses, but for ours, this step is essential. We offer Chauffeur Service and specific drop-off windows for boarding clients. The reason we haven't switched to allow our customers to make their own reservations is that we might miss some last-minute Chauffeur pickup requests. I have put in a software upgrade request on this matter, so it's possible the team is considering it. Anyway, the bottom line is that I'm happy with PetExec and the automation it has been able to bring to our facility. While other daycare/boarding facilities in the area are still using whiteboards or hand-written kennel cards for feeding and meds, we have beautiful feeding lists to keep us on track. This alone has reduced our food prep time and increased our accuracy. The Boarding Snapshot has also greatly reduced our holiday preparations since we are able to see at a glance who is boarding so we can accommodate their special needs. Thanks, Pet Exec!

Avantages :

Ease of use, good reporting, fairly clear layout. Love the timeout for security purposes - especially when you have a multi-person front desk. Having a history of what each person did is great for accountability and continuous improvement. LOVE the new dropdowns next to Owner's Name & Pet's Name to go to frequently used functions.

Inconvénients :

Inconsistencies like having a certain function on a page (like the owner drop-down menu), but not on the next page (like Owner Credit Cards, for example). Clicking the "back button" not taking you to the previous screen, but way back to the Dashboard so you have to perform a search again, Boarding cards opening in a separate tab (good) but Feeding Reports open in the same tab (bad because you're so used to things opening in a new tab, you often accidentally close out Pet Exec altogether and have to log back in). The issue about owner-initiated reservations that I discussed in my review is preventing me from rolling out this valuable functionality. Inability to delete the default Pet Behavioral Advisories - most of the defaults don't apply to us and the custom ones we've created get lost in a long list of checkmarks.

PetExec from a Person who is not techie

Commentaires : Problems that can be solved by using PetExec:Scheduling and appointment management: PetExec can help pet care businesses streamline their scheduling and appointment management processes.Billing and payment processing: PetExec automates billing and payment processing, helping businesses get paid faster and reducing the risk of errors.Customer communication: PetExec provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Benefits of using PetExec:Increased efficiency and productivity: PetExec streamlines many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: PetExec enables pet care businesses to provide better customer service and build stronger relationships with their customers.Better financial management: PetExec streamlines billing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: PetExec provides real-time data and insights into business performance, enabling businesses to make informed decisions and improve their operations.

Avantages :

User-friendly interface: PetExec has a straightforward and intuitive interface that makes it easy for pet care businesses to use.Customizable features: PetExec offers a range of customizable features that allow businesses to tailor the software to their specific needs.Cloud-based access: PetExec is cloud-based, so businesses can access it from anywhere with an internet connection.

Inconvénients :

Limited integrations: PetExec may not integrate with other software that a pet care business is already using.Learning curve: Some businesses may need to invest time and resources in training staff to effectively use the software.

Feature Loaded

Commentaires : It does everything you need to do with running a pet daycare business. Keeps track of everything and once learned, everything you need to know is at your disposal. I maintain spreadsheets with all our data, scheduling, and billing, customer lists, etc. but it really isn't necessary. I would compare it to Quicken but specifically for pet boarding and daycare businesses.

Avantages :

Keeping track of pets' coming and going. Billing and invoicing features are excellent, as well as scheduling. Calendars that display bookings are great. Daily, weekly, or monthly views at a click. Extreme detail in customizing for your own needs is very good. The learning curve is not bad. I was comfortable with most of the program after a few months. We have it 4 years and now it's second nature. The documentation is very good. If you dig, you can usually find what you are looking for as far as a feature, or some new process you're looking to add. Customer service is excellent. Questions or problems posed are answered right away. Even on off days, or holidays I've received responses to queries.

Inconvénients :

We were just starting out when we acquired the software, so integration into the business wasn't a concern. I really can't come up with any cons to the software as I don't have another to compare it to. In 4 years they had one glitch, a server problem that cost a weekend of downtime and some data loss, but otherwise has been extremely reliable.

PetExec Review

Commentaires : I'm happy with PetExec overall. I do with things were simpler - I find training new team members on it can take months before they fully understand the program.

Avantages :

I like the ability for clients to make reservations online and to keep notes on training clients, boarding clients grooming, etc.

Inconvénients :

There are too many clicks to accomplish each task. I understand why, but for example - booking a dog walk, I have to select the walk I would like to schedule, select the correct time, then select the time "in" and "out" of the service, then change the default 30 minutes to the actual length of the walk being booked, then assign to our walker, and then submit the booking. This is the same with grooming, training, etc. While I like the customizable option of it, I feel this could be simplified.

PetExec

Commentaires : Software functions well. We like the way it looks and scorecards are easy to read

Avantages :

Easy to learn and fairly easy to navigate

Inconvénients :

The Scheduled Revenue Reporting is completely inaccurate because it's based on a "per night" charge when 100% of the pet industry is paid when the dog checks out at the end of their stay. For example, the scheduled revenue for 4/5/21 in PE was $2372.30. ACTUAL revenue on 4/5/21 was $16,292.75 because 17 dogs checked out that day. Makes it virtually impossible to do any forecasting accurately and seems like an easy "fix" for PE. Create an option for scheduled revenue to be based on check out date, instead of nightly, since we do not realize any income until check-out. Also, when scheduling a grooming or daycare (through boarding), having to re-enter the times for pick-up and drop-off every single time is ridiculous when the time had already been chosen. If we skip this extra step, the pet parent receives a confirmation email with incorrect (default to 3:00AM) times. Just a completely wasted extra step and makes us look bad if it gets missed. We also used to be able to see confirmation emails that went to clients and now can no longer see those. So, if a client said they didn't have an appointment for grooming, we no longer have that email as proof.

Best Pet Management Software on the market

Commentaires : Best Pet Management Software offered.

Avantages :

I love that this software is soooooooooo easy to use. There is a short learning curve as with all new software, but this one is simple to use and gives you many ways to do the same thing. You can submit change requests very easily. The staff listen to you as well.

Inconvénients :

Still waiting on a few change requests, but there are always priorities over mine.

Amazing product!

Commentaires : We use this software at our dog daycare/boarding facility. I love that the system is easy to use and train new employees on. Keeping track of scheduling/hours, being able to view statistics on a daily/weekly/monthly basis, etc. Mostly everything is easy to figure out, and if you aren't sure you can always check out the help section which usually has the answer. I have had to contact customer support before in the past and they responded pretty quick and resolved any issue we were having. I also like that the software is always being upgraded and taking customer/client suggestions into consideration only making this program easier to use and understand. The only suggestion I do have would be to have a sync function available monthly. We do have two locations that are connected (sharing the same clients) and we were told we could only sync the systems once (when we first opened the second facility) When new dogs are entered into either system, they will not show up on the other system which does take more time and effort to re-enter all the information. If Pet exec added a syncing option for cases like this, it would be amazing!

Avantages :

I like the ability to add dogs, change settings, modify carts, etc. It is very easy to use and understand.

Inconvénients :

I wish we were able to sync both of our locations so both places have the same clients and information instead of having re-add dogs into the system that were entered at one because they wont show up on the other.

Training a new tech-savvy person takes less than 5-minutes

Commentaires : Love that PetExec is online so I can see results on my phone wherever I am. Love the quick counts and projected revenue for upcoming reservations. The fact that all my new employees learn on their own is so convenient for us.

Avantages :

PetExec is such an easy system to use. It's nice that there are 2-3 ways to reach the same result which makes it very user-friendly because however you navigate through the screens, you get to where you want to go. When I train new people I show them a couple of buttons and then give them new client info and they can set up without me looking over their shoulder. I tell the staff, "it's an app." You don't need instructions on using an app. It's simple. And if they were to have questions they can either ask the online help, which is AWESOME, or they can look through documents in the software.

Inconvénients :

There is not ever a time where I said, "I wish PetExec did THIS." I know there are more features than I even use or need. And if I thought of one I would like, it is probably already included.

The more they update the better it gets!

Avantages :

Overall I'm satisfied. They add new features periodically to expand the usefulness. There are a few quirks that we experience, but the customer service team is AMAZING and wonderful to work with.

Inconvénients :

Credit card options. You are only able to use their merchant services. Although I think they are great, I have been recently approached by other companies with lower rates/fees.

Great system, but it needs some changes

Commentaires : There is a tab to sign-in and out scheduled services for pets. There are 3-4 clicks involved to sign in just one pet for a service. This is really tedious and time consuming. It needs to be 1 easy click, and I also suggest that there be a "sign-in all" button added to the pet exec system. Over thanksgiving and christmas we had over 50 scheduled services to sign in, and with the current set up, only able to do so one at a time, with 4 clicks involved. It took over an hour just to do this task. Very huge time waster for staff on such busy days.
Another thing that happens very frequently: once you check out a cart for either a groom or a boarding but the owner wants to make changes or staff needs to go back and make changes...the cart disappears and is very hard to get back to once its been checked out but pending payment. Can we get a more user-friendly way to access a cart that needs to be modified that has already been checked out by mistake and pending payment? A button that sends it back to the sign-in page or something? Thank you.

Avantages :

I like the amount of information we can store about pets in their profiles/scorecards.

Inconvénients :

Some features are not very user friendly

Dog Training Company using for our niche programs, so can cause some challenges.

Avantages :

It is pretty intuitive, easy for staff to learn, support is good, has lots of features and things that have been helpful for reporting, works well enough for our dog training classes and programs, easy to access client/dog info, works consistently. Facebook Group is pretty awesome, I should utilize it more. Love the weekly updates/intro's to PetExec functionalities.

Inconvénients :

It would be nice to be able to upload actual pictures of vaccines, it would be great for each list/report to have the ability to sort by the categories at the top - not all of them do. There have been so many upgrades that I probably need to explore PetExec a bit more to take advantage of all it has to offer - what would be great is perhaps a webinar that we can sign up for that may not so costly since it could be delivered to a group when new versions come out - or maybe there is one and I missed it.

2 Years of Use

Commentaires : We have had PetExec since before the upgrade. The upgrade is way more simple, plain, and convenient! Of course there are minor alterations we would prefer for our specific company ways, but overall PetExec lets you customize the way you want it to run. The hardest setup was to price grooming by breed. It took FOREVER but having PetExec allowed us to create our own entire way of pricing:)

Avantages :

I like how many options there are in Company Preferences to alter the way our Boarding, Daycare, Grooming, and Training services are organized. Also, I love how customers can create their own account online and alter it themselves when needed.

Inconvénients :

I don't like how you can't sign only one dog out from the same owner. On check out, it checks out every dog from that owner know matter what, making it complicated to alter in the dogs that are not leaving. Also, the grooming calendar could be a bit simpler, meaning show what day of the week it is on the one day option.

Better Than I Expected

Commentaires : Keeping track of dogs and their needs etc.

Avantages :

It has a lot of features to customize according to your own facility

Inconvénients :

It doesn't integrate with Quick Books as well as it could

Am overall happy w Pet Exec. Have no intention of switching to another option. Mostly fits our needs

Avantages :

Always have the ability to fix any errors after the fact. It is relatively flexible as far as customizing what is needed. Customer service is always prompt to respond and usually helpful. Appreciate the constant efforts to update and improve the system.

Inconvénients :

Can be difficult to learn as there are so many layers and screens to click through. It is very difficult to get new users up to speed--it typically takes months if not longer for new users to really feel comfortable. I would also appreciate a group and private training module as that is a huge part of our business and the current platform does not offer the best options for managing those programs. I have had to create some workarounds and actually do pay a second software company that offers training-specific programming.