Avis clients sur Insight

En savoir plus sur Insight

Système de gestion de salon axé sur le service client. L'objectif est d'aider votre salon à s'organiser, à gagner du temps et à générer des revenus !

En savoir plus sur Insight

Avantages :

Very user friendly and what we like most is the reporting capabilities. In a matter of seconds you can get any analysis report required.

Inconvénients :

Difficult to use, difficult to learn, terrible customer support, very little training or assistance with set-up. Lots of reports, however, most of them are pretty useless.

Insight - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,6
Fonctionnalités
4,2
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,7/10

Insight a reçu une note globale de 4,4 étoiles sur 5 d'après 134 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (134)

Utilisateur vérifié
RESPONSABLE TECHNIQUE ET VENTES (Maroc)
Utilisateur LinkedIn vérifié
Automobile, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

La prise de conscience du nouveau rôle fondamental de l’IT dans le plan de croissance.

5,0 il y a 6 mois

Avantages :

Nous sommes très convaincu d'avoir opter pour Insight. les avantages sont nombreux: Insight nous a permis à de choisir le bon équipement et le bon logiciel pour assurer la continuité de notre activité quelle que soit la configuration, en se basant sur les solutions vidéo PanaCast et audio Speak 710 de Jabra et Microsoft Teams. La modernisation de nos procédures de travail. le travail à distance même le recrutement à distance.

Inconvénients :

Les inconvénients demeurent marginaux devant les avantages qu'il procure Ce logiciel était un peu coûteux. Comme tous programme, il nécessite un paramétrage complet. L'utilisation rend la société dépendante de l"éditeur du logiciel.

Roberta
Owner/Stylist (É.-U.)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It serves it purpose.

5,0 il y a 5 ans

Avantages :

Customer support. They are friendly and very helpful and are always there when we need them!!! 24/7!!

Inconvénients :

There are so many features. There really should be a class to talke for about a week to learn everything. I've had it for almost three years still am not using everything because I'm don't know how it works. I also think it's crazy we have to pay extra for text messaging. I was also told when ai bought the system it would become apple friendly which was why I chose it. Now I am told that will never happen because of the platform it was built in. Basically your sales department lied to be to get the sale.

Réponse de l'équipe de Syntec Business Systems

il y a 5 ans

Hi Roberta, we appreciate your feedback. While Insight runs best with Windows, it certainly can work with Macs as well. As we offer true, two-way text messaging (not simply email-to-text), there is a cost for sending SMS. Depending on the number of texts you wish to send, our Insight Deluxe Cloud plan may be a more affordable option. Talk to our Sales Team (1-888-919-5841) to learn more.

Steven
Owner (É.-U.)
Hôtellerie, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Choice Overall

4,0 il y a 6 ans

Commentaires : We took over ownership of a salon that has used Insight for years, so we decided to keep using it. Overall it functions well and has pretty much all of the features we need.
Throughout the last year we ran into a few technical hiccups but customer service was helpful in getting things ironed out. We have an excellent representative that is okay with us emailing her directly which is a rare thing and is much appreciated. Most of the support staff is helpful but there's one person that seems to get annoyed or sound inconvenienced when I call in about something. It's happened a handful of times with that support staff member.
If you're a relatively small salon & spa, Insight is a great choice. We have found that the monthly fee added on top of the price to purchase SMS bundles has caused the cost of Insight to exceed other software on the market. If you send a lot of text messages to clients, keep this mind since it can increase your budgeted expense for software.
Overall quality (4) - It works well but at times throws error messages for certain reports that requires a call to support staff.
Ease of Use (4) - There's a learning curve to Insight but that's nothing new. There's a TON of reports which takes considerable time to learn, and no one report includes a dashboard of all statistics an owner might need. I find this tedious having to run several reports multiple times for each team member.
I can recommend Insight to anyone looking for a salon & spa software, but felt it's my duty to cover both the pros and cons. Hopefully this review will help.

Avantages :

Offers several features that most owners need. Relatively easy to learn and support staff seems willing to help if you're lost or have issues with anything. Uptime is good if you're using the cloud version, which is recommended over the installed version.

Inconvénients :

Having to buy SMS bundles drives up the cost of the software. Budget wisely. Random errors when running some reports, which are usually fixed once support knows about it.

Réponse de l'équipe de Syntec Business Systems

il y a 6 ans

As we have told many of our users, if you have an idea for a specific report that you would like to see added to Insight, please send us a rough outline of your specifications to requests@salon-software.com and we will try to add it in to a future release. Asking for a "dashboard with all stats an owner might need" is fairly subjective because each owner might have different thoughts on what those "needs" are so if you can give us a specific example of what you want to see we can work on that.

K
Owner (É.-U.)
, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Not impressed with the software at all, but the customer service in the help department rocks.

2,0 il y a 6 ans

Commentaires : Not intuitive at all, tedious to work with, clients not able to enter credit cards at booking, which for me was a major necessity. I was told if I integrated my credit card processing and bought their code card swiper clients would be able to enter their card info at booking. That was not the case. I would still have to call each one to get their credit card info and save it to the system, which defeats the purpose of online booking saving me time. Once integration was enabled, I had to enter a password 11! times just to check someone out. The support staff fixed it a bit, which brought it down to 6 times per checkout, which is still too many. The owner told me that's the case with all software programs and told me the new one I switched to, as well as 4 of the other major spa software programs were operating outside of PCI compliance by not having to enter a password that many times, but that was an "alternative fact." Online booking is also not intuitive, especially for spas that offer quite a few services, as the drop down menu of services is alphabetized, rather than grouped by category (i.e. facials, waxing, tinting, etc) and then alphabetized. The new software I have has a grouped drop down menu and also allows for further customization if needed. The reports were confusing, more so than any other software I've used. It's a very nickel and dime software, where you are charged for text message reminders, data conversion (mine may have been waived at sign up, but there was just no charge with the new software at all), and it was poor service and representation to sell me a customized credit card swiper to solve a problem it didn't solve, and then tell me I couldn't get a refund when we realized it wouldn't work within 3 days. The response was that, "it states on our website that the hardware is not refundable," but I wasn't on the website when they talked me into signing up for the swiper by phone. If you have Macs and iPads, steer clear. They claim to work with those, but neglect to reveal the 10 sec delay each time you do anything, while Apples "talk" to Windows. I had the same awesome software for years but outgrew it and was looking for more. What I got with Insight, was just more headaches.
The one glowing review I have is for everyone at their tech support office. They were very patient and extremely helpful, and if the call was during their office hours, they were pretty quick to answer and were almost always able to solve the issue. :)

Avantages :

The customer support team is awesome!

Inconvénients :

Clients cannot enter credit cards at booking, drop down menus were tedious as all services are lumped together alphabetically, reports are tedious, paying for text reminders is tedious, doesn't work well at all with Macs, and occasionally, I couldn't even get into the system. Also, the owner is not pleasant to deal with and sounds like a mini Trump whenever he is called out on an issue. He doesn't operate in good faith. Sold me hardware that wouldn't work and wouldn't take it back or even give me credit towards my account for it, since it cannot be used for anything else.

Réponse de l'équipe de Syntec Business Systems

il y a 6 ans

Thanks for the review. It's great to hear that you have had a positive experience with our Customer Support team. We take security very seriously with Insight Software and ensure that we follow all the rules surrounding PCI and PA-DSS compliance. We encourage you to visit the PCI Security Standards Council website (www.pcisecuritystandards.org/assessors_and_solutions/payment_applications) to determine if software programs are truly approved payment applications. You can search by company name ("Syntec", in our case) or you can search by application name (e.g. "Insight") Even when dealing with a PCI compliant software, we advise you to be cautious when dealing with any company that offer work-arounds. While it may be more convenient for you and your staff, it will be your business who will face the consequences if caught.

Renata
Hairstylist (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great but needs some improvement

4,0 il y a 6 ans

Commentaires : I have been using Insight for a few years now. The software is somewhat user friendly, once you know your way around it's pretty easy to navigate around. I love the fact that I can schedule appt from an app on my phone, I don't ever need to call the salon to see when my first apt is in the morning. Having said that there are a lot of things that still need a little improvement. Example: I can't double book from my phone. I can't change my working schedule from my phone. I can add a special break or block a time when I know I won't be available but then I can't see the notes I have under that block. On the software itself, when I'm using the computer I can schedule multiple services for one client (I can however it will show as separate appts and opposed to one long appt.
I also would love to get texting with my service, however for a booth renter like myself that service is a little too pricey. Would be nice if it was included in the $35/month I currently pay.
The customer service is excellent. I always get to talk to someone quickly and they always have been able to help me.
After all the little things that I know one day will be fixed I love this program. Easier than a few I have tried in the past.

Avantages :

I'm able to use my phone to schedule appts

Inconvénients :

I can't double book from my phone I can't change my working schedule from my phone Too expensive to have access to text to confirm or cancel appts

Shannon
Salon & Spa Director (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Insight Makes My Life Easier!

4,0 il y a 8 ans

Commentaires : PROS: Ease of use, Great Technical Support, Very Affordable
CONS: This isn't necessarily a con, because the program's functionality is effective, but it would be nice to have a greater range of options in some areas of the program
Our salon and spa has been using Insight for a number of years. Insight Salon Software is so easy to use. Steps are intuitive. Even if you didn't have someone available to show you how to use the program, you could learn the system fairly quickly on your own. The price point is reasonable, and there have been no hidden costs or fees. About a year ago another software was highly recommended to us, and we opted to give it a try. And try we did; we struggled to learn and use the system. 6 months later, we took the loss on the other software and came back to Insight. The support I received to transition back made it so quick and painless that I almost couldn't believe it. And when I announced to my staff that morning that we were back live with Insight, every member either hugged or thanked me profusely! Now, we could get back to focusing on important things, not on a software program!! One thing I love about Insight is the ease of movement within the program. For instance, when you open a search screen, your cursor automatically appears in the search box and in many places you can simply hit Enter to move to the next box. These may seem like minor details, but if you've ever worked with this capability and then tried to use another program that doesn't have it, the time saving aspect becomes quickly apparent. We do at times have issues with the automatic features working correctly - appointment confirmations, nightly backups, phone app - and end up having to these things manually. But it is also a problem we had with the other program. These types of issues are just part of it. When something goes wrong, though, the technical team is always available and always friendly and helpful. We work off a fairly detailed business plan, and I wish there were more detailed options available for some areas - such as special commissions on specific services, report sorting, etc. - that would be more in line with some of the particulars of the way we operate. I hope to be able to work with Insight on some of these things. Bottom line, Insight Salon Software is more than worth the investment.

Bill
Hair Salon owner (É.-U.)
, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Salon Software

5,0 il y a 6 ans

Commentaires : The software is feature rich but most importantly (coming from an IT background myself), the support is absolutely the best! It can be a little "clicky" esp in Reports, but I am very happy overall.

Avantages :

It does what I need, is fairly intuitive, and is feature rich.

Inconvénients :

Reports, which I use quite a bit, is a little clicky, especially when printing. I wish there was a way to regulate all the confirmations when printing and just be able to click once for things (i.e. selecting a Stylist). Also, sometimes I have to hunt for things (i.e. confirming the appointment for an online booking).

Réponse de l'équipe de Syntec Business Systems

il y a 6 ans

Thanks for the review, Bill! We'll take your suggestions into consideration as we continue to optimize the user experience.

Taylor
Frontline General Management (Canada)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Seamless transition, and the solution to many issues we had in the past made Insight a smart choice.

5,0 il y a 5 ans

Avantages :

The ability to find and run any report we may need in order to keep an eye on benchmarks and create goals is the most valuable tool for us. Insight makes it easy to look back in time, make changes where we need; as well takes the manual work out of marketing and reminders/confirmations of our appointments. We have been able to use the tools given to keep a closer eye on client trends and make sure we can solve even the smallest problems within salon functionality.

Inconvénients :

The thing that makes it a little harder to use is a small lack of customization in regards to what we can view on the appointment book screen, certain fees and services in our salon that don't really fit into any category or place, and the lost ability to add unlimited service providers in our quickly growing salon. Though Insight does offer the best they can when calling for solutions, and usually provides an alternative way of doing things. It is disappointing to have to continue to pay more each time we are ready to add a new feature.

Réponse de l'équipe de Syntec Business Systems

il y a 5 ans

Hi Taylor, thanks for sharing your feedback!

Ryan
Owner (Canada)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amazing experience- the company really cares about you and stands for their product

5,0 il y a 5 ans

Avantages :

Amazing experience from the start. Sales got me best fit and deal. Support helped set me up the first phone call I made on the equipment arrived. Every time we had questions they answer the call right away and they are very very knowledgeable. I also had two reports I needed to be tweaked to how I am managing my business and I actually had discussions with the President of the company who went completely above and beyond with his whole team to get the report modifications (a LOT of work too) ahead of the regular release schedule because they knew how much they impacted us. I recommend this as the definitive and premiere salon software to use. I could not imagine a better piece of software with a company ran by better people in the world. I feel like we got lucky by selecting Insight!

Réponse de l'équipe de Syntec Business Systems

il y a 5 ans

Thanks for sharing your experience, Ryan!

Joy
Owner (É.-U.)
, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Love this product

5,0 il y a 6 ans

Commentaires : I have been using Syntec for almost 10 years (back when it was called Insight) anytime I've called customer support if they don't answer the phone right away they are quick to get back with you and take care of your problem. We did beta testing with them when they were developing the software and called fairly often and not one time where we disappointed. I think that says a lot for a company. The only time I ever have to call in now is when I can't figure something out the program works for me seamlessly. The program also offers a ton of features for what I feel is a fantastic price!

Avantages :

The price and how easy it is to use.

Inconvénients :

I would have to say if there's something about this product I don't like I haven't found it yet.

rupal
Owner (Canada)
Hôtellerie
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent

5,0 il y a 5 ans

Commentaires : I can't run my spa now without this software

Avantages :

Easy to manage and quick at help. I like their remote access too. I am going to start their SMS tool to do reminders for client that's great it save lot of time.

Inconvénients :

I can't move all appointments at once and that's only my concern. Oh yes I would like to have their birthday pop up for that month beginning for all month of birthday but instead it is from day to day month goes.

Réponse de l'équipe de Syntec Business Systems

il y a 5 ans

Thank you for the review, Rupal! In the System Setup area, you can actually choose when you want to be notified of birthdays and anniversaries. For example, you can ask Insight to let you know if the client's birthday is within 30 days of the current date. If you have any questions, give our support team a call (1-800-805-4532) and they will be happy to assist.

Eva
Owner/Hairstylist (Canada)
Services aux consommateurs, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Love using Insight for my business. Keeps everything organized and makes my scheduling so easy.

5,0 il y a 5 ans

Avantages :

I love that it keeps track of all my sales/purchasing, in essence, does my"books". So at tax time I can just print off a few pages and bring them to my accountant and done. Also love that I can put my client records in the system, and that it keeps track of client purchases so I can back and see what they've purchased when they've forgotten what kind of product they usually use.

Réponse de l'équipe de Syntec Business Systems

il y a 5 ans

Thanks for the review, Eva!

Tiffany
Salon owner/stylist (É.-U.)
Télécommunications
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Everything you need. Works great! Tons of options!

5,0 il y a 5 ans

Commentaires : Scheduling is easy.

Avantages :

I love there is so many options, I've used it for almost 5 years and still finding new things to do with it.

Inconvénients :

I wish the texting reminders options were better, not a huge fan of having to buy the "tokens" for each text.

Réponse de l'équipe de Syntec Business Systems

il y a 5 ans

Thanks for the kind words, Tiffany! We recently introduced Insight Deluxe Cloud which includes a monthly allotment of text messaging credits. Give our Sales Team a call (1-888-919-5841) for details and pricing.

Angie
Owner (Canada)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The Best Salon Software!

5,0 il y a 6 ans

Commentaires : We've been with insight for 9 years and love it. It does everything going email need it to, and, most importantly, it supports full payroll. It makes everything so much easier!

Avantages :

Full payroll.

Inconvénients :

I wouldn't mind a few, more specific reports and some different functionality regarding resources.

Réponse de l'équipe de Syntec Business Systems

il y a 6 ans

If you have any ideas for new reports, please feel free to submit them to requests@salon-software.com and we will do our best to work them into an upcoming future release.

Lindsay
Owner/stylist (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Has made a huge difference for the better for our salon!

5,0 il y a 5 ans

Avantages :

I can think of so many pros! Keeps the salon functioning and organized Has made the salon more profitable Love all the reports we can use for the salon and each individual stylist Helps with loss prevention and ordering products Has overall been the best decision for our salon a few years ago!

Réponse de l'équipe de Syntec Business Systems

il y a 5 ans

Thanks for the positive feedback, Lindsay!

Donna
Stylist- Salon Owner (É.-U.)
, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I love this software - my only issue comes with the phone app version

5,0 il y a 6 ans

Commentaires : I have used this software for my biz for about 15 years - it is truly awesome & easy to use! My only wish would be that they add in ability for stylists to change their schedule through the app and ability to take cc payments thru the phone app as well

Avantages :

Super easy to use

Inconvénients :

Phone app could be more user friendly

Leah
Independent stylist/Manager (É.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very user friendly!

5,0 il y a 6 ans

Commentaires : I switched over to Insight after using several other types of software designed for Salon use. This one was super easy to pick up and has some great reports I utilized daily. No longer using because I switched salons and they don't have a computer. Wish I still had it! Awesome!

Avantages :

Very user friendly

Inconvénients :

Not sure it has an app? Would love that feature for online booking

Réponse de l'équipe de Syntec Business Systems

il y a 6 ans

Yes we do have apps for the staff to use as well as online booking for clients to book their own appointments. If your new salon doesn't have a system tell them to call the sales office and we will get them set up and you qualify for a referral reward.

Gretchen
Owner (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Our overall experience is good with Insight. I have nothing to compare to but really satisfied.

4,0 il y a 5 ans

Avantages :

We really love online booking. I also love that we are hosted and get all the tech support when we need it.

Inconvénients :

When there are glitches every now and then and things don't operate smoothly. We have had online booking appts. Not show up in our schedules. Has happened about three times.

Réponse de l'équipe de Syntec Business Systems

il y a 5 ans

Thanks for the review, Gretchen!

DAWN
SALON MANAGER (É.-U.)
Cosmétiques, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best salon software

5,0 il y a 6 ans

Commentaires : I was really nervous changing our soft ware... But let me tell you insight made the transition so easy.I can call all the time and every customer service rep is sooo nice and understanding. the book that comes with the software is so easy to understand and it walks you thru each and every step. everyday (after 6 years) I still learn something new ... love insight

Avantages :

so easy to understand

Inconvénients :

nothing

Chalaine
Owner (É.-U.)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Top Notch Salon Software

5,0 il y a 6 ans

Commentaires : I love my Insight team and my Software, everything is always handled quickly and professionally when dealing with the team and the Software is so easy to use and saves me time for both my booking and management needs.

Avantages :

Easy of use

Inconvénients :

Nothing

Danielle
Owner (Canada)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

New to Insight

4,0 il y a 6 ans

Commentaires : We are new to Insight and still learning as we go along. Overall it seems to be fairly simple and fairly similar to use as our old program. We have had quite a few technical issues but we are working them out with tech support. I would like to make a couple of suggestions such as online support instead of having to phone all the time, which apparently we have to pay for??, and online gift certificate purchasing through our website, which I have spoken to them about and it may happen if enough people request it!

Avantages :

It's fairly easy to learn and has most of the features I'm looking for in a software program. Also that it is Canadian!

Inconvénients :

It's a pain to have to call and be put on hold all the time when we have questions. It would be much better if there was online chat available.

Réponse de l'équipe de Syntec Business Systems

il y a 6 ans

Thanks for the feedback, Danielle! We appreciate your suggestions and will keep them in mind as we prioritize which new features or improvements to include in future updates. Technical support is included in your monthly subscription as a Cloud user and thus will not require any extra payments.

Laura
Stylist (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Customer Service!

5,0 il y a 6 ans

Commentaires : Absolutely the best tech support! They are so helpful. The software is easy to use, and there's so many different options to fit your budget!

Avantages :

The Tech Support when I don't understand something

Inconvénients :

Everything is individually priced, but it fits every budget

Jeffrey
Owner (É.-U.)
, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I love insight!

5,0 il y a 6 ans

Commentaires : Insight is the easiest! I have used this application for yeas now. I have never had an issue. The support is so great. We are a small Salon, but with Insight we have everything under control!

Avantages :

the ease in adding client info.

Inconvénients :

I don't use it to its full potential.

Donna
Owner (É.-U.)
Services aux consommateurs, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Salon 35 review

5,0 il y a 6 ans

Commentaires : We have had Insights since August 2013 and have never regretted the switch. Customer support and communication are great as are updates. We love that there are no monthly fees

Avantages :

No monthlybfees

Inconvénients :

Hard to read manual

Réponse de l'équipe de Syntec Business Systems

il y a 6 ans

Thanks for the feedback, Donna!

Sherry
Owner/operator (É.-U.)
Cosmétiques, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I been using insight at my spa now for several years and highly recommend it.

5,0 il y a 5 ans

Commentaires : The professional assistance of maintaining my inventory that I have on hand and what needs to be purchased..also how has sold what and when.

Avantages :

I like that the support team is very helpful whenever I run into a problem. I also like that they offer many more functions than I use but have if I decide to expand.

Inconvénients :

That sometimes I don't have the time to load new products into the system and you have to do that. Also another thing I'm not crazy about is haveing so many steps at checking out a customer.. that should be shortened!

Réponse de l'équipe de Syntec Business Systems

il y a 5 ans

Thanks for the review, Sherry!