Avis clients sur RegFox

RegFox uncomplicates the complicated

Commentaires : I've used for small events of 30 to large events of over 200 and the ease of use is very appealing, as is being able to pick what content you want on RegFox or just using as a registration tool / payment gateway.

Avantages :

Pricing is ideal for any size event. Our event had 24 price points - member/nonmember, group rate, early bird, general and late. RegFox customer support spent time with me on a screen share and set things up with ACTIONS so all of our price points we set automatically in the system depending how many people were registered at the same time. This saved countless hours of manually setting things up, manually registering teams, etc., in our own CRM that event management isn't as robust. Ease of just including the info we wanted and having a link to create a button on our website to direct to register and pay. Integrated well with our virtual platform Whova.

Inconvénients :

There isn't really any cons to using RegFox. We've been very happy with both the admin aspect and registrant end of things.

Useful Software, but could use some Improvement

Commentaires : Overall, the experience has been good so far. I'm working with the RegFox Help Desk folks to create a landing page for a series of events so that we can keep individual events separate for reporting needs, but together in one location for our customers who may be looking for an event in Atlanta while another customer is looking for the San Francisco event.

Avantages :

One of my favorite options is the back-end automation feature where we can pre-schedule registration confirmations, reminders, and thank you emails. Our department is very busy and to be able to set these up in advance is super helpful so that the communication, which is required, is going to go out without have to go back and handle that work manually and in another software program. I do really like the customization of registration pages; this allows me to collect the info. that I need for my specific programming up front, and not have to follow-up with each customer to secure that info.

Inconvénients :

The customization is a good option, but there is a con to it as well. Building templates for our organization to ensure that each program has the same basic requirements seems to be a challenge since each department uses the platform a little bit differently. For me, it's imperative that I include a Q & A section during registration so that I do not have to track down that information later using emails or surveys. This piece is not needed for other events, so we're working on those templates to be better defined for the type of work each team does.

Max Strus Basketball Camps

Commentaires : Wonderful from the beginning stages to the end of our event it was wonderful!

Avantages :

The customer service was so fast and helpful

Inconvénients :

I do not have anything bad to say about RegFox

This product doesn't work and support is horrific

Commentaires : Product and customer support is horrific. Don't bother if you want a solution for SSO

Avantages :

I really thought we had a valuable product until we tried to implement SSO.

Inconvénients :

I really thought we had a valuable product until we tried to implement SSO. The documentation doesn't work. When you engage with the customer support team, they are nonresponsive and point the finger at our developers and OKTA. Upon request to meet we were told to read the documentation.

From A Nonprofit Point of View

Commentaires : Overall regfox is a solid system. We can create events in several different ways and can run a variety of reports.

Avantages :

Regfox helps us manage our annual conference of nearly 300 people and our weekly events. Paid events payment processing is fast and easy. Events are easy to set up with a small learning curve.

Inconvénients :

Because we're a nonprofit that runs event year- round it would be nice to keep and analyze more information on registrants, for example linking events that a particular registrant has attended and record and link event registrants attending repeated events.

An intuitive platform with an exemplary support team

Commentaires : AMAZING. INCREDIBLE. Nothing short of SUPERB. I must say that I do NOT use these words lightly. The nature of my work lends to a very realistic and grounded personality and approach to things. To reiterate, the support team I have interacted with so far, both [SENSITIVE CONTENT HIDDEN] were FANTASTIC!!! I would recommend RegFox without any hesitation whatsoever.

Avantages :

Product Itself: As a first time user of registration platforms, this program is incredibly intuitive and relatively easy to use. I use the term 'relatively' since there is a logic based action feature that requires a systematic approach as you set the actions. When you're first using the system it takes a try or two to understand how it works. The logic statements make sense however, and are very easy to set into actions once you get the hang of it - getting the hang of it took me about 20 minutes at the most. Again, a wonderful program overall with easy setup and configuration with wonderful product support. Support Team: I cannot say enough about how incredible product support is with this platform. My needs were immediate, with plans to open registration in three days for an event that had two streams with multiple days and options to choose from. As a personal initiative I was setting this all up - I'm a surgeon with no event planning experience requiring registration etc. [SENSITIVE CONTENT HIDDEN] were ABSOLUTELY AMAZING - helping on the back end to correct action conflicts, touching base with their colleagues to see if there was an even better way of accomplishing the desired action, patient, thorough, helpful beyond anything I could have expected. I was able to open registration in time and with confidence that all was in reliably working order, all thanks to their wonderful support. THANK YOU SO MUCH!!!

Inconvénients :

Nothing comes to mind. Where I was unsure, the support team was available and extremely helpful.

Effective Platform & Excellent Customer Service

Commentaires : Overall, the system was easy to understand, and implement, but the lack of 24/7 customer service can be harmful to those events that are held on weekends. Additionally, for large institutions, set up and communication between representatives at RegFox can be somewhat slower than expected, which can present a challenge when you're on a tight deadline. However, the customer service (does not include the rep) during the week is phenomenal-- they are knowledgeable and speedy. The platform, once you get used to it, is easy to understand, but some of the conditional triggers are a bit clunky and hard to understand if you're not familiar with these types of systems.

Avantages :

Amazing customer service through the chat-- I had multiple situations where I needed fast answers, and the customer service team was knowledgeable, prompt, and accurate. The system is fairly easy to use if you're tech savvy, but if you're not, it might take a little bit of time. Otherwise, the system is straightforward and dynamic, offering a variety of options to suit everyone's needs. They are one of the few, if not the only one, that offers the ability to offer signable, verifiable waivers (instead of a terms of service checkbox). For registration, getting devices connected is super simple. Excellent product!

Inconvénients :

Some of the reps take a little bit more time than I'd like to respond to emails and queries. They have only one team member to specific departments, which means some processes for institutions may take a little bit longer (but if you're not in a rush, that's not a deal breaker).

Great and Powerful Registration Tools

Commentaires : I've had a great experience setting up and using RegFox for my upcoming event.

Avantages :

How easy it was to set up my event - and not be charged until the first person paid!

Inconvénients :

I don't think it's a con - but Reg Fox rules can be a learning curve.

This is the ONLY registration system you need!

Avantages :

This system has all the power of much more expensive registration systems without the high price tag. It can do everything you want, and make you look good while you do it.

Inconvénients :

Nothing. It is great just as it is. Nothing more to say here.

RegFox Top Notch

Commentaires : Just to reiterate what I said above. Ease of using the design tools and the friendly helpful staff make this a great asset to our organization.

Avantages :

I liked the easy way of designing and being able to preview before launching. The live chat is awesome as well to help with issues right then and there. Everyone I have dealt with there has been very friendly and helpful.

Inconvénients :

I honestly can’t think of anything that I don’t like.

AMAZING SOFTWARE & BETTER THAN OUTSTANDING TECH SUPPORT!!!

Commentaires : Working with this company has truly been amazing!! I consider myself "old school" so sometimes when working with new software it can be pretty frustrating when you don't have a reference manual. However, RegFox has an area on their site for help that is so very user-friendly, more times than not, I can figure out my challenge or the information I need very easily. They are also very open to suggestions for upgrading the system. One time I was working with a major payroll company and discovered a technical programming error that kept them from being legally compliant. It took a couple of weeks for them to finally believe me, even after all the proof I had. RegFox is the exact opposite. The customer service is so amazing! One day the [SENSITIVE CONTENT HIDDEN] of the company even wrote me and thanked me for my input. She didn't add her title, but I quickly was able to find out who she was. If you need registration software, you should use this company! I will definitely recommend this software to other companies. For the price, it's AMAZING!

Avantages :

The overall ease of use. Regarding specific features, there are too many amazing features to list here. Overall, the software is pretty easy to figure out, but even if you can't, or don't want to spend time trying to figure it out, the tech support staff is always ready to help, and don't refer you to an area of their system to review, listen to, etc. I found it fun to look through the system and learn about it. However, there are some things that don't jump out at you right away, and that's where the tech support people are so amazing. They even have someone that works weekends. The tech support team is always positive and helpful. They are a joy to work with.

Inconvénients :

Honestly can only think of one thing, and it's minor. There's a nice feature where you can send emails out to the Registrants. You are able to send the communication immediately, or you can program it and send it at a later time and/or date. I wish there was a way to add a cc or bcc or check a box for the sender to receive a copy. When I realized I couldn't send a copy to myself, I wrote them and recommended that they add that option in the next upgrade. Almost immediately I received a response back saying they appreciated the input and definitely would submit my input.

Webconnex RegFox

Commentaires : Greatest benefit: Less time trying to determine how to set a form that addresses every area of information you are looking to capture.

Avantages :

The ease of form development. An example is within the Action field the ability to customize your event even further by setting multiple prices and deadline dates, age specific events within an event, etc. It makes the software multitacteted and easy to recommend.

Inconvénients :

The only feature I can at this time would like to see added is spell check. Other than that I haven't found a feature that they haven't thought of.

Great Event Registration Software

Avantages :

RegFox is easy to use for both admins and users. We like that is is customizable and one of the few products in our price range that allows for individuals to register for breakout sessions.

Inconvénients :

I don't like that I have to filter registrants by current events to get a list that doesn't include attendees for past events. I would like to see an archive feature.

Great System- Will Continue to Use

Commentaires : We had been trying to find a system that was easy for our event attendees to use while also not forcing us to track down payments, and RegFox helps us accomplish exactly what we need. Some of the tools take a bit of getting used to, but the customer support has helped us overcome our hurdles. We really like the automatic payment charge feature, which allows us to get a deposit initially and charges the balance at a later date. This helps some of our families that don't have enough money to pay outright when they sign up, but it ensures we get the money they said they would get to us. We no longer have to track down payments, which saves us countless hours of work. Though the price can get steep for events with a higher cost, the time (and thus cost) saved on the part of our admin team is worth it.

Avantages :

Automatic payment charging Ease of use for attendees Customer service is knowledgable and helpful

Inconvénients :

Price high, but comparable to other programs

CBL Review

Commentaires : It is a fairly easy & concise program and easy to navigate.

Avantages :

I really like the chat feature. It has been very helpful for me!

Inconvénients :

At times, I have trouble finding solutions to problems that I am experiencing within the system, however, like I had mentioned, the chat is ALWAYS available for me to ask my questions and they have been very very helpful and timely in their responses!

CUSTOMER SERVICE EXTRAORDINAIRE

Commentaires : GREAT SERVICE, GREAT SUPPORT, GREAT SOFTWARE!

Avantages :

Customer Service Analyst "DAVE" helped me out of pinch and went 1 million miles over what was expected to retrieve data that I inadvertently removed. He and his DEV team saved me HOURS of manual work.

Inconvénients :

There is nothing I do not like about this software

Awesome customer service!

Commentaires : I have had a great experience so far and when I run into issues I use the chat and get me answer very quickly! Today, I had a deadline to register a foreign group and ran into issues so Kris and Kerri took care of me immediately! I appreciate and thank you both!

Avantages :

User friendly and it has more features than the previous system (CVENT RegOnline) has! AMAZING!!!!!!

Inconvénients :

It would be absolutely wonderful if the system could generate invoices for our participants that are in the federal, state and local entities as there is a procedure that we have to follow to document payments for accountability. Please, Please, Please look into this feature as we are and will be using this system heavily for the next year because of our circumstances with COVID.

Simple, effective, quality product - even for non-web professionals!

Avantages :

Very easy to use, set up, edit and administer overall; lots of design features; GREAT reporting features and demographic gathering. Customer service is EXCELLENT - I prefer live chat, and they are very attentive and give lots of detail, solutions, and other ideas to better your site function.

Inconvénients :

Before learning all the ins and outs of Reg Fox, I assumed it could operate like an Amazon shopping cart. While there are some outstanding features in Reg Fox, it doesn't have true cart functionality, so it would be an issue for you depending on what you're trying to sell or accomplish.

Probably the best registration software I have ever used in my 20+ years of managing events.

Commentaires : Many, but mostly flexibility to create the forms they way I want. I also appreciate the robust analytics and excellent technical support.

Avantages :

- It's super easy to design the registration form and confirmation. - Flexibility with reordering or adding fields - Friendly customer service, and I appreciate the quick, thorough responses! - Robust analytics, which are so helpful; I look forward to seeing the results of our campaign. - Affordable for a non-profit organization, such as ours - I could go on!

Inconvénients :

Just one thing so far, which is that the font color in the confirmation is inconsistent, and I have tried to highlight the text and choose the color. I still get gray and black text, which must be due to the editor. Do I really need to know HTML to fix this? Should be easier. Other than that, I don't have anything to complain about.

FABULOUS FIVE STARS!

Commentaires : RegFox has been an incredible tool to use and it really assisted us in streamlining everything to do with the registration process from beginning to end. We have even thought of some ways to improve registrations for us in the future. And even though its ease of use ranked super high for us, their customer service even topped that. We most certainly will be using RegFox for all of our upcoming events. An EASY 5-Star Rating!

Avantages :

Ease of use and the capacity and scope of designing a great looking page. Customer Service was top-notch too!

Inconvénients :

I seemed to have had some issues early on with reports which were inaccurate but it seemed to be with Chrome and not other browser so there was an easy way around that, however, Chrome seems to work just fine now. I do wish that international currency could be an easy option.

RegFox is AWESOME and their customer support is STELLAR!!!

Commentaires : I run a small floral and event design business. I offer professional workshops. They are small, so I cannot afford large platforms. In the past I've used eventbrite or brown paper tickets, but they weren't a great fit, and were pretty costly. RegFox has been a welcome solution!

Avantages :

I LOVE everything about this program that I have used so far. It is user friendly, cost effective, highly customizable, and there are tons of options. I've not had too many issues - and mostly they were my own duncitudes - but the customer support team is *right there*, super thorough, very friendly. I love the options for data collection from registrants and all the automated follow ups.

Inconvénients :

I honestly have not found anything I didn't like, and no one is paying me to say this!! haha!

The support staff helped Little Bellas

Commentaires : Your product is amazing, but your customer support is what makes it. If regfox didn't have a team of incredibly effective people to teach and troubleshoot, the product would have a lot less value. The support staff has the ability to synthesize a problem and fix it in a timely, respectful, effective and fun fashion. He's the best support I've ever received across any company I've worked with. I would highly recommend this product to anyone!

Avantages :

Customizable and easy to use. We can get great customer support whenever we need it. IT'S AMAZING and cost effective.

Inconvénients :

We can't effectively block financials from accounts who have the exporter function. The waitlist requires some controls to be turns on and off in order to use it.

Reg Fox revies

Commentaires : I have used the product for two conferences and will continue to use them in the future.

Avantages :

User friendly. Easy to use. Reasonably priced. Excellent tech and customer support.

Inconvénients :

None. The product does everything we want.

Great and easy

Avantages :

Easy and functional. There was always customer support that could help me. The reports were awesome to use for our actual event, and kept us organized

Excellent option for event registrations!

Commentaires : Webconnex has a great suite of options for organizational needs as far as event and constituent management.

Avantages :

With Regfox's new and improved drag and drop system, designing pages just got a lot easier! We used this for multiple events and really appreciated the ease of which we could view registrations and analyze data.

Inconvénients :

The pricing system is per transaction now, it used to be subscription based. This could be a fairly large negative for organizations that have large income events as a larger portion will go to the software.