En savoir plus sur ECP
Une solution logicielle web abordable et indépendante de toute plateforme, adaptée aux besoins des services d'aide à domicile de toutes tailles.
I love everything, charting, med pass, activity daily task, outing.
No real Issues with ECP its self. I sometimes have to wait awhile for Pharmacy to upload changes to medications.
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Dan
ECP implementation impact, easy, integration
Commentaires : ECP staff have been incredibly helpful, from sales to help desk, billing, and pharmacy support.
Avantages :
Daily task lists and easily customized care plans allow for simple and effective charting and tracking of facility duties. It is some work to get set up, but ECP has great support staff to aid in the process. Charting is very simple and easy to follow. Pharmacy integration eases order processing, verifying orders and changes.
Inconvénients :
Reordering medication requires review before being submitted to pharmacy
Tanya
ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living
Commentaires : Very Good!
Avantages :
Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.
Inconvénients :
For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency.
Magdalena
Charting
Commentaires : Pretty good
Avantages :
It is easy to use for charting ADLs and tracking.
Inconvénients :
Navigating is a little challenging regarding finding information.
Réponse de l'équipe de ECP
il y a 7 mois
Thanks for the review! We're happy to hear that you find ECP easy to use for charting ADL's and tracking. With 24/7 access to the ECP support team, plus resources including training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. Thanks again for leaving a review, and of course, please reach out if you have any questions.
Cathy
ECP Customer Service
Commentaires : We had been using ECP for many years and were able to convert easily from paper charting. Over the years there were a couple of glitches but when we called customer service we were given their full attention and assistance. We are now running well and they are available for us when we need them. The customer service team at ECP are willing to research and teach as well as walk us through an issue to get to a resolve.
Avantages :
ECP enables us to recall resident information, gather statistics for our vitals for Dr. visits, schedule tasks for our caregivers, and monitor our medication pass information.
Inconvénients :
There are not any features we don't like at this time.
Réponse de l'équipe de ECP
il y a 3 mois
Cathy, thank you for taking the time to send us this review. We are glad to hear you chose ECP based on ease of use and accuracy. We strive to create a software that is simple for any senior living professional to use while also being detailed enough to reduce human error and make sure nothing gets overlooked. We are also happy to hear that you have had a great experience with our customer service team. It is important to us that we are able to resolve our customers issues quickly and get them the help they need. Thanks again for your feedback!
Jorge
Alternatives envisagées :
Excellent process
Commentaires : Excellent customer service
Avantages :
System allows easy navigation and easy self instruction.
Inconvénients :
I cant say there is something least I liked about the product. overall a great choice!
Jen
Review
Commentaires : Overall we are very happy and it has been easy to use the software and to train others to use it
Avantages :
I like all of the features available and how everything is customizable
Inconvénients :
The process of setting it up and how long it took to get our pharmacy on board
Réponse de l'équipe de ECP
il y a 7 mois
Thank you for taking the time to leave a review! We're happy to hear that ECP has been easy to use and train. We pride ourselves on creating software built for senior living and other care settings. The easy-to-use interface and customization capabilities give you the exact tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. Thanks again!
Kyle
Perfect Software
Commentaires : ECP has almost eliminated the need to store paper files for residents, compliance, and even employee files.
Avantages :
ECP's overall function is easy to navigate, even for someone that may not have the best computer skills. Charting, compliance, and internal notes just for staff communication are top-notch.
Inconvénients :
I feel ECP is missing a calendar tab. A Calendar tab where management could enter appointments and events that would prompt staff.
Réponse de l'équipe de ECP
il y a 4 mois
Hi Kyle, Thank you for taking the time to leave such a thoughtful review. We understand that learning a new program can be challenging, especially when users do not have a technical background. That is why our team works hard to provide a user-friendly program that anyone feels comfortable using. We are thrilled to hear that your experience transitioning from paper records has been successful and that the program has improved communication, efficient charting, and compliance for your team. This continues to confirm that the communities using ECP are able to provide the best care possible. We are excited to let you know that we do, in fact, have a calendar view feature. Someone from our support team will be reaching out to assist with creating an appointment schedule that suits your needs. Thanks again!
Brigitte
ECP Review
Commentaires : My usage is somewhat limited in my capacity in HR. However, overall ECP has been positive with many options to facilitate ease of sharing/tracking information. I am also pleased with the response time in resolution when issues arise from user error.
Avantages :
Ease of accessibility to recent notes and training is specifically helpful for my needs.
Inconvénients :
ECP has met my current needs. It is user friendly.
Réponse de l'équipe de ECP
il y a 2 semaines
Thank you for leaving this review, Brigitte. We are glad to hear you find our software user-friendly and have had a positive experience so far! One of our biggest goals is to make our software both easy to use and navigate. It is important to us to ensure all of our customers can have quick access to help when needed and a timely response from our team. Thanks again!
Danielle
ECP review
Avantages :
I like everything ECP has to offer and it was very easy to set up. The training videos are very helpful and easy to follow. The support team answers questions very quickly and does an amazing job with detailed responses.
Inconvénients :
What I liked least was the fact the scanners were not working but the support teamed moved quickly to fix that issue.
Réponse de l'équipe de ECP
il y a 2 semaines
Danielle, we are so happy to hear that you've had an easy time getting ECP up and running. Our support team is always there to help our customers so I'm glad they were able to assist you and answer your questions quickly. Thank you so much for taking the time to write this review!
Elizabeth
Review
Commentaires : Decreased time spent on med pass, decreased errors with med pass, easier to pullup reports about medications, vitals etc from anywhere in buidling.
Avantages :
Easy to use and easy to teach how to use.
Inconvénients :
Data entry to begin is very tedious, not as bad once you are up and running
Réponse de l'équipe de ECP
il y a 2 semaines
Thank you for this review, Elizabeth! We are so glad you found ECP to be user friendly along with improving your med passes. Getting up and running with a new software is never an easy task so we appreciate your feedback and please know our support team is available to help when needed!
Beverley
Assisted Living Setting
Commentaires : It has been great for documenting resident care. I haven't integrated staff information yet but that is on my next "to do" list.
Avantages :
This software is rather intuitive and what one can't figure out, the very fast response time from customer service makes it very easy to use. Turns out very professional documents. It also provides mini workshops only 20-40 minutes in length that aid learning.
Inconvénients :
The sign in feature is such that it has to be done every time on logs in. Would prefer that it could be laptop specific.
Réponse de l'équipe de ECP
il y a 7 mois
We appreciate the time you took to leave a review! The easy-to-use interface, built for senior living and other care settings, gives you the tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. When it comes to innovation, we evaluate and consider all suggestions that may impact features for future releases. If you ever have a suggestion you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!
Jen
NEW USER
Commentaires : While we are still newly transitioning, they try to be very flexible in working with us and our schedule.
Avantages :
We have not gone live yet, but I have had a little experience with ECP in a prior job. I did not get any training at that time, and this software is friendly enough, that I still was able to jump right in and go. Anytime I had questions, I could call customer service and they were available right away and helped me get to where I needed.
Inconvénients :
We are still in the integration phase. I wish we could have someone in person helping us through the initiation phase and not remotely. I do not like that the 'classification' for medications is just to help trigger rules. There really should be a true Drug Classification. The Drug Info link also is difficult to find the drug class. This is how the CBRF Med Administration course teaches, based off of drug classes, as well as nursing. Pharmacology is split into drug classes because indications for meds can be variable, the drug class tells you how the drug will affect your body. I really wish this was on there.
Réponse de l'équipe de ECP
il y a 3 ans
Thank you for taking the time to leave a review. We are happy to hear that our software is friendly enough for you to jump right in. Our experienced support team is available 24/7 and they are always happy to answer any questions. Carly Smith our Director of Quality Improvement will be reaching out to you shortly. Thanks again for the great feedback.
Wendy
RN perspective on ECP
Commentaires : Workers are doing a better job of charting and there are fewer med errors than with paper.
Avantages :
It is super easy to learn, you don't have to go through a pile of pages to get to a client, very easy to enter info and print needed info for appts!
Inconvénients :
The app is not as user friendly as the PC program.
Réponse de l'équipe de ECP
il y a 4 mois
Hi Wendy, Thanks so much for leaving your review. We love to hear that ECP has simplified your processes while improving overall efficiency and reducing errors. This is exactly what we strive for with our clients. If you have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. We evaluate and consider all suggestions that may impact the features for future releases. Thanks again for your input!
Concepcion
ecp review
Commentaires : I would Highly recommend, this website is easy to use and all of you employees will love how easy it is to access resident’s information about how to go about cares, if the resident has specifics on what they like and don’t like. How to properly provide care for the resident.
Avantages :
I love how it is easy to navigate, and everything is right in arms reach. I love that it’s all on one site and it doesn’t take you to a different website just to document about you day with residents.
Inconvénients :
I do not have any cons about this software.
Réponse de l'équipe de ECP
il y a 4 mois
Thank you so much for your feedback. We understand not only the importance but also the convenience of having everything you need in one place. In order to provide proper, quality care, resident information should be accessible at all times. Our Daily Tasks equip caregivers with these details to confidently do a job well done. Thanks again for your support!
Dawn
User friendly
Avantages :
It is very user friendly and allows ease of access for all members of the team
Inconvénients :
There are times when the programs run slow
Réponse de l'équipe de ECP
il y a 4 mois
Thank you for your review, Dawn. We are happy to hear that you find ECP easy to use for all of your team members. We understand that not everyone is equipped with a technical background so we strive to make ECP accessible to anyone, regardless of previous experience. We are continuously evaluating and improving ECP to provide the best possible user experience. If you have any questions or concerns, we encourage you to contact our customer support team right away. They can assist in real-time to ensure that your needs are met. Thanks again for your feedback!
Richard
User Friendly
Avantages :
Customer Support is very timely and helpful.
Inconvénients :
Not a concern but like all new software there may be learning curve.
Réponse de l'équipe de ECP
il y a 4 mois
Thank you for your review, Richard. We are glad to hear about your positive experience working with our customer support team. We understand that learning a new program can be challenging. This is why in addition to our 24/7 customer support, we also offer resources such as training videos, webinars, and an online knowledge base. We are confident that these resources are sufficient in teaching any user how to properly utilize ECP. Should you need further assistance at any time, please do not hesitate to reach out. Thanks again for your feedback!
Brenda
ECP review
Avantages :
It is extremely beneficial to have so much information all located in a central location. It is a great communication tool as well. We would never want to be without it
Inconvénients :
In the last several months, ECP has frozen on our computer and we have to log out and re-enter to get back in. We have called, but still no solutions on why this is happening. It is quite frustrating
Amy
Great Customer Service
Commentaires : Love being able to monitor remotely. Being able to have the information at your fingertips and be able to run reports is great.
Avantages :
[SENSITIVE CONTENT HIDDEN] went out of her way to find me answers to my questions. Thank you [SENSITIVE CONTENT HIDDEN]
Inconvénients :
Wish all webinars were on website for users to watch.
Réponse de l'équipe de ECP
il y a 3 ans
Thank you for an excellent suggestion. One of the reasons we do webinars is we want our customers to engage in dynamic conversations and ask questions. However, we hear you and we agree that more people would benefit from the information if our webinars were available on demand. So we will be making more of our webinars available within ECP. You'll start seeing them soon. Rachel Zweck Sales Account Executive
Amy
Easy and user friendly
Avantages :
User friendly and easy to use. Great customer support if needing to call for help.
Inconvénients :
Glitches at times, able to call customer support if needed
Réponse de l'équipe de ECP
il y a 7 mois
Thanks for leaving us a review! We're happy to hear that ECP has been easy-to-use and that you have had a great experience with our customer support team. We constantly review and update our software to give our users the best possible experience. Reviews like yours help us continue offering top-rated senior living software. Thanks again!
Jamie
Ease of Use
Commentaires : Very easy to use and easy to customize.
Avantages :
Medication passing is the most important aspect.
Inconvénients :
If is resident is out of the facility during a med pass but return within that time frame we must go back and check them in prior to when that med pass time frame started. Can be confusing to staff as it’ll appear as if that resident has no meds to take.
Angela
Ecp review
Avantages :
The software is easy and convenient for our staff to navigate.
Inconvénients :
I love software there is nothing I dislike
Réponse de l'équipe de ECP
il y a 4 mois
Hi Angela, Thank you for your kind review. We love to hear that you find the software easy to use and convenient for your staff. We understand the complexity and challenges of the industry. It's our goal to be a resource that not only makes your daily routine easier but also improves the lives of the people you care for. This is one of the reasons why we are a leading Assisted Living software. Thanks again for your support and for choosing ECP!
Tomi
Excellent product and customer service!
Commentaires : ECP has been a great experience within our company.
Avantages :
The software is very user friendly and I like the way the whole system is laid out.
Inconvénients :
The only thing I struggled with on this program was the care plans.
Réponse de l'équipe de ECP
il y a 3 ans
Thank you for taking the time to leave a review. Nicole, our Senior Training and Compliance Specialist, will be reaching out to you.
Ellen
Using ECP
Commentaires : I enjoy using it and like it better than the MARS we used previously
Avantages :
The med pass feature ensures that I do all my documentation
Inconvénients :
When things like “hours sleeping “ or “ percent of meal consumed “ are repeated multiple times in the the same med passI enjoy using
Réponse de l'équipe de ECP
il y a 4 mois
Hi Ellen, Thank you for taking the time to leave your review. It's nice to know that you enjoy using ECP and the med pass helps ensure proper medication administration. It sounds like some of the items you have referenced on the med pass may be determined by specific settings in your account. A representative will be reaching out to you shortly to assist further. Thanks!
Anthony
New Software to Administer & Track Med. Use
Commentaires : I Love it. Makes it Easier to give Meds.
Avantages :
How each Client has their Meds. Listed by them selves
Inconvénients :
I don't have one at this Time. I haven't found a CON?
Réponse de l'équipe de ECP
il y a 4 mois
Thanks for the kind words, Anthony! We are happy to hear that ECP has made it easy for your to track and administer medications. Quick and easy charting is what we aim for. Our user-friendly design simplifies the med pass process by providing a complete overview of the shift while keeping a thorough list of each client's medications. We love that you love ECP! Thanks again for your support.
Sarah
great
Commentaires : My experience has been great
Avantages :
Customer service was wonderful with answering my questions
Inconvénients :
Just waiting to here back on suggestion that I out in
