Avis clients sur eWorkOrders CMMS

Rhinestahl Facility Review

Commentaires : Extremely happy

Avantages :

The system is straightforward to use. Customer Service is top-notch and is always willing to go the extra mile to ensure we are helped, and the issue was resolved quickly and easily.

Inconvénients :

I have found that there are parts of the system that I struggle to navigate but when I reach out to customer support they are quick and easy to work with to help me along.

Huge Difference to our Maintenance Department

Commentaires : Excellent. There are so many great things to say and I did not even mention how great there support staff are!

Avantages :

Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing

Inconvénients :

Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers.

Lighten Your Load

Commentaires : It saved us time and money. Just a wise business deal all around.

Avantages :

That it organized the maintenance department without having an assistant

Inconvénients :

My staff and I never found anything lacking and were happy with the program ....we expanded and had to find a one stop shop....where it could take money, allow for signing of leases, etc.

A Top Flight Product That Fits Any Budget

Commentaires : I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

Avantages :

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Inconvénients :

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

Great option with great support

Commentaires : There are a lot of CMMS systems out there that are very costly. We needed something that we could customize for the many aspects of our company and make fit our culture. We operate water/sewer and power facilities and our staff wears many hats. One minute we're blue collar the next white. Crossing over from tools to records keeping is paramount for us. eWorkOrders was/is a great fit.

Avantages :

I can not say there was one thing in eWorkOrders that I would point to and say that's why I would recommend it. I would say the flexibility offered was really what our small utility was looking for. Not to downplay the size as I think this would work on any level. Easy? That depends on the person setting things up and their ability to work with eWorkOrders staff. Open minded and flexible. There is always a learning curve but our staff has picked it up quickly.

Inconvénients :

The flexibility can sometimes be a double edge sword. If your users find things can be manipulated they will request you cater to them in that aspect. This I find to be a management issue and not really a con but something that could be for some. Missing the true ability to use remotely off line. That's the biggest complaint I find but our staff are great at thinking outside the box and we may not necessarily be using the product as it was intended. Again not a con for us but could be for some.

KB Custom / Ework Orders

Commentaires : I really enjoyed E work Orders and like that they are on top of everything and fast service. They make you feel #1 and if there is a problem, they will go out of the way to fix it or customize the layouts to help. I like that they can help you during implementation and during that first 6 months of using the new Ework software they do not charge of have hidden fees when you need help.

Avantages :

I like that it is customizable for you and the company needs. You can ask any customize and Ework will accommodate. Very fast service and even after hours and weekends.

Inconvénients :

Not very much not to like its really good. If I had to suggest I would say for CMMS tracking Meters for Semi Trucks may need a little touch up but also depends on the company that is using the meters. For inventory view definitely warranty tracking needs to be an option Shelf Warranty vs In use Warranty

Best product available for the money

Commentaires : The implementation of this system has allowed us to document the work we perform on our plant equipment both for maintenance and for safety records. We now can historically track all parts used and time spent on assets. We also have detailed records of the company assets as well. The inventory portion allows us to order and track inventory as well as accurately cost what we use and check vendor pricing.

Avantages :

Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless. The inventory and purchase orders are intuitive and a must as well. Being able to track on hand inventory and how it flows is extremely valuable.

Inconvénients :

The system does need the ability to have the purchase order receiving accurately account for what is received when incomplete shipments are received and entered. There is no partial item count (ex. Received 2 of 3) on the purchase order record if there is a partial receipt. Yet...

A Chevy Corvette in a Ford Focus package

Commentaires : Positive to outstanding.

Avantages :

This software has an ease of use and covers so much of what's needed. We run our business on it and it has performed flawlessly. It has so much "bang " for the buck. This software performs with or better than any other CMMS software on the market. The initial set-up and implementation was super fast and all questions arising from it being new to my team were answered within minutes of reaching out to customer support. If price was no object, we would still use eWorkorders. I have customized it with no issue and train new people all the time. Fantastic Software and Customer service!!!

Inconvénients :

Cons are few. I would add a picture and document function into the original package and charge for space beyond a certain limit. Add a color option for text in the work order so you can highlight or bold things you want to stand out. Add a lock function to the notes. This would prohibit anyone changing a note and date for nefarious reason (CYA). That's about it.

Excellent CMMS software in eWorkOrders

Avantages :

One thing that I like the about this software is that it is user friendly and easy to use. Another thing that I really like is that the customer service is outstanding. Any questions we may have, they have all the answers and solutions. Very easy to work with!

Inconvénients :

We currently don't have the need to use all of the features that eWorkOrders has to offer, but with what we do use, there hasn't been much to dislike.

eWork Orders great support team!

Commentaires : Great experience.

Avantages :

EWorkOrders has been very useful for our team to send maintenance work orders in. The customer support is excellent.

Inconvénients :

No complaints, I am well pleased with eWork Orders.

A great product

Avantages :

This is a great product for a mid-sized facilities management operation. I've used it at two different organizations and have been very happy with both the product and their support.

Inconvénients :

Because of the nearly unlimited ways the database can be configured it helps to have some knowledge of what the user's expectations will be before setting up the program. Support from the developer was critical here.

EWORKORDERS REVIEW

Avantages :

General ease of us whether it is general work orders , PM management asset management or work order tracking. WE LOVE THE ENTIRE SYSTEM. We have been using this product for 14 years. It is miles ahead of any other CMMS software I have used previously or have been exposed to on other sites.

Inconvénients :

I really don't have any dislikes with e work orders. If you encounter a problem or have a feature you would like to add the e work orders tech support is OUTSTANDING.

Easy to use, easy for control and easy data retrieval

Commentaires : Excellent

Avantages :

Cloud-based application, run in every device, easy and flexible reporting structure. Possibilities to save documentation (procedures, manuals) in the cloud and expansion to other tasks other than maintenance, ex: sanitation.

Inconvénients :

Some of the reports I could not export in pdf I have to save as pdf. Not a big deal

eworks came in a very critical time for our maintenance service

Avantages :

The support and capability they have to accommodate to our needs worldwide, our business are not locate in USA continental so reporting from eworks varies from country to country, eworks have been able to provide us with a proper response for all our needs, I know we have more challenges as a company, but so far they have met 100% the expectations and needs required

Inconvénients :

we have some challenges operating with equipment that needs wifi, I know they are developing a system already to be able to uploaded but in the meantime we are upgrading our systems to work with local cellphone companies to use sim cards to eliminate this problem

eWorkorders review from our maintenance department

Avantages :

We really like how quick and easy eWorkorders is to use for both the individuals requesting the work orders and the maintenance techs. Maintenance communication, scheduling, and documentation has always been a challenge at our facility and eWorkorders has helped overcome that obstacle. The transition from our prior CMMS to eWorkorders was quick and painless. This software is a great value. It has everything we need now and for our future.

Inconvénients :

We haven't come across any issues so far.

eWorkOrders - a very good CMMS and a good value

Commentaires : I helped implement and currently help administer eWorkOrders at a company with three sites with no previous CMMS. The implementation, training, Go Live and ongoing support has been excellent. I have helped companies implemented several CMMS systems over the past five years and eWorkOrders has been the best at implementation and support.

Avantages :

Easy to import / upload information Cloud based solution - can access eWorkOrders anywhere Work Request portal - anyone can enter a work request On Line training modules Checklist capability - great for tracking inspections Query and Reporting options Tech support responsiveness

Inconvénients :

The initial PM set up was a bit confusing in terms of assigning the assets to the PM. The on line training video was improved to help make this easier to understand

New User

Commentaires : Excellent customer service, when I have a question or concern they respond within hours not days. That's huge for me. They always care about what we the customer wants. Could not ask for better support. the product is super. Easy to get around and work with.

Avantages :

It is super easy to learn and use. Very easy to setup as well.

Inconvénients :

Too many options! Too many options to choose from but that could be a good thing!

Excellent product!

Avantages :

The product is extremely user friendly, easy online access, and excellent overall results. The vendor always responds to our needs within moments; very accommodating and always carries a high level of professionalism; and great technical support. We have 320 employees who have access/user ability to the software, we have not had any problems with the software or user complaints.

Inconvénients :

We have no complaints. The product is excellent for work order tracking and reporting. All levels are able to use the product with ease. The facility directors seem to be very happy with the work order system.

Has absolutely made my team more efficient and accountable for repairs and timely completion.

Avantages :

This program is great for tracking repairs and the reports that can be generated helps make crucial decisions on equipment and costs of repairs at each store.

Inconvénients :

Haven't found any deficiencies that were not corrected by Norm. Does what we wanted and much much more..

Good functional CMMS. Really great tech support.

Avantages :

This Software is easy to use, and has good features. All cloud based is nice, so no server admin. Easy for users to enter tickets from any we-enabled device Customer/technical support is amazing.

eWorks works for us

Commentaires : eWorks has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.

Avantages :

It is easy for anyone to use no matter what their computer skill level is, our IT dept. really likes that it is a web based program, all I have to do is send customers the link and they are able to submit work orders easily, We enjoy the email notification to customers when a work order is closed out as well as the customer feedback link. It helps us reduce our paper use, the what's new feature is terrific much better than getting emails, it is quite a flexible program and our tech support has been awesome

Inconvénients :

would like to be able to look up work orders by number

Super Organized and detailed!

Avantages :

I really enjoy how specific you can get with jobs. Tons on neat tools to help track and store important information.

Inconvénients :

There is a learning curve to know the ins and outs.

Great Progrram with Amazing Support

Commentaires : We at Celgene Facilities Department are very pleased with the eWorkOrders system and appreciate Jeff Roscher for all of his amazing support.

Avantages :

The program is extremely user friendly with a such a wide variety of functions and features there has never been a report or query I could not generate. Any information we need is always only a few clicks away and the data is always consistent. Jeff Roscher of Information Professionals has always been incredibly attentive and supportive any question is answered or addressed quickly and correctly. He always understands exactly what I am trying to accomplish and ensures that I get exactly what I need.

Inconvénients :

The program has no cons in my opinion. I would love to be able to customize the color. A nice lavender would be lovely. :-)

eworks

Commentaires : Highly recommended. Have not had any techical problems with this system. We have approximately 50 - 75 people that enter work orders i have received no complaints or issues. The 6 site users and myself have not had any issues with the product since the installation in 2006. Very user friendly. Support staff/vendor are competent and detail oriented. Excellent customer service.

Avantages :

Eworkorders is an exceptional product. From demo to install to supportive services, this is the best work order program I have utilized. We have not had any technical or user problems since the installation of this product. Support services are excellent. Very pleased with the product. Cost savings is tremendous compared to other systems I have used.

Inconvénients :

None at this time...excellent product and services.

eWorkOrders review

Commentaires : I would absolutely recommend this system as a plug and play application that is very intuitive. I have used other CMMS' in the past, and I can tell you that I spend little to no time with application problems; this web-based system is the way to go. Let the experts maintain the foundation while I focus on my business.

Avantages :

Very simple to use system. Support is very responsive. Requests for new reporting is met with enthusiasm and created very quickly. Suggestions for changes/ improvements are considered and acted upon quickly. I am very glad I chose this system for the museum.

Inconvénients :

Would like to see an inventory component interlaced into the system.