Avis clients sur WordStream Advisor
par WordStream4.5 / 5 287 avis
Publié le 21/06/2017
One of the best experiences I have ever had. I am truly grateful for everything that I have learned
Commentaires: Simply put I got a crash course on how to use google adwords without having to take college classes. Money well spent!
Avantages: I new very little about Googles adwords and after about 4 months of trying it on my own I new I was going to need some help. I needed to turn our eCommerce sales around much faster than I myself could do. So I did some research online and came across Wordstream. I did the free trial and quickly realized this is exactly what I was looking for, it could split my keywords, show me the best keywords, what keywords where good for my ad and not good for my ad, it showed me what ads needed work, where I was spending to much money, where I wasn't spending enough money and so forth. Now 4 months later i have tripled my eCommerce sites sales, no joke! I never went to school for adwords, I new nothing about adwords when I took over this project in September of 2016. I even get my own account rep that will answer any questions I have, and believe me I had hundreds. Alasdair Johnstone was able to provide me the type of support I required and he was quick about it. Knowing that I had that support I required really gave me the confidence to tackle this project 120 percent. I have monthly meetings with Ali and he goes through my entire account teaching me new techniques each and every time, he sends me an email explaining everything we did so I have a reference on how to do it on my own. I have yet to be steered in a direction I feel uncomfortable with. I cant thank the Wordstream team enough and my rep Alasdair Johnstone enough.
Inconvénients: Gotta get the Facebook add portion of Wordstream to work with the Instagram option that Facebook provides! Missing out on potential impressions and sales, plus it causes an error anytime you try and post your add to Facebook. I have to create my adds in Facebook then import them into Wordstream =/
Publié le 14/11/2017
Easy to use software to streamline the search ads efforts
Commentaires: A more pro-active workflow for smaller clients without blowing up the budget for managing them. Also a great environment for starting specialists to get to know adwords and how to focus on cutting costs and lowering CPA's.
Avantages: The 20 minute workweek is helpful to get things going. The dashboard gives a nice overview of where things are headed. And the GUI is helpful because of the presentation of data. It's simple and has no clutter, where as Google is going in the opposite direction. Wordstream is extremely useful when optimising for clients with smaller budgets, but still need incremental improvements with only a small amount of time. Also - Wordstream is ideal for new colleagues to get the hang of doing AdWords. So, it's also some sort of e-learning environment. The focus on cutting costs and improving quality scores and CPA's is great. It's real easy to add negatives from the Query Stream to multiple ad groups at once. The software comes with some nifty features to easily see improvements that can be made. Finally, Wordstream is very actively improving the software and adding features on a almost weekly basis! It's moving towards display and social advertising more, which is important!
Inconvénients: The 20 minute workweek becomes less helpful when optimising bigger, complex campaigns or already tightly managed campaigns at this moment. I also miss the option to segment data by conversion type for example. Or the compare different periods other than on the dashboard. So in some cases I need to go back to the Adwords GUI for that. Maybe Wordstream could add more features or specific reports to focus more on things that matter most when lowering CPA, cost in general or improving CTR.
Publié le 21/08/2018
Essentail software for my independent digital marketing consultancy
Commentaires: I am I one person shop for digital marketing services. A major part of my business is digital media planning, setup and management. Wordstream makes the management and reporting of my client's Google, Bing, and Facebook ads campaigns much easier.
Avantages: I really like the 20 minute week feature. It's not telling you anything you couldn't already do in Adwords pretty easily but the interface, process, and routine of the tool ensures that I never skip over the weekly basics needed for management of a paid search campaign.
Inconvénients: The reporting feature use to have some more predictive narrative text that they've done away with and I really miss that - even though the copy wasn't always super informative, it was always a quick cut/copy/paste into a client report when introducing some data. There are some inconsistencies with the reporting when you create a certain FB or Google campaign type in FB or Google (rather than creating them IN Wordstream) - which can be frustrating because there isn't any warning on the WS end that the data might be inconsistent.
Publié le 06/04/2017
Thank You for FINALLY making my AdWords account work for my business!
Commentaires: I started with Google Adwords in September 2016 with the highly competitive market of online floral orders. After multiple calls with the Google Adwords Advisors, I found out that they had set up the account incorrectly, and with their mistakes, I was spending thousands of dollars with no results. I had been following Wordstream through Facebook, as we set up the account, and found their webinars and blog postings were more helpful than anything I found through Google itself. In December 2016, I took the plunge and called Wordstream for help. As a small business, paying for their services seemed like a stretch for my already overspent advertising budget. However, in only a few minutes of the intro call, I knew I had to make the change. Within weeks of signing up with Wordstream, and working with my rep, Betsy, doing all my 'homework' and generally watching the account more carefully, and better informed, I saw instant increases in our online sales. This February, we had a record year in online sales and continue this growth month after month. I have already started working with my second business to create Google Ads to increase its online bookings, with the help of Wordstream. For anyone considering this, I would say, go for it! You will thank yourself over and over again. As a small business, I know we wouldn't be where we are now, without their ongoing support and assistance.
Avantages: How simple it makes Google Adwords. For a system that should be easy for a business owner to use, Adwords is overwhelming. Wordstream's software is easy to navigate, changes are simple to make, improvements to your ads are done, step-by-step, often better and quicker than ever possible through Google itself.
Inconvénients: There a lot of great functions within the system, however, without someone helping you find them, they can be lost on the average user. That said, with counselling, you will find these tools invaluable, once they are explained.
Publié le 28/04/2018
Perfect For Managing PPC Campaigns at Scale
Commentaires: One stop shop for managing PPC to save time & make more money.
Avantages: Wordstream handles the large PPC channels like Google AdWords, Microsoft Bing and Facebook advertising campaigns. This is a big advantage as you don't need to use multiple tools to handle ad campaigns on different PPC channels. Wordstream helps you automate the PPC management process and employs machine learning / AI helps you analyse the campaign data quickly & feed you with actionable one-click fixes or optimizations. this reduces the time taken in mundane data crunching and optimization of campaigns - this frees up more space for strategic thinking on the campaigns.
Inconvénients: It's too expensive, to begin with - way out of the league of small businesses and agencies. The business needs to be highly profitable or you should be running an agency that charges well. Another drawback is that it is not for beginners - you need to know PPC and each of the channels in great detail to make use of the platform to make your PPC process efficient and profitable. Also, the tool can other channels like Linkedin, etc - which is an important channel today. I haven't taken the help of the Experts & paid more - can't comment on that part.
Publié le 20/11/2017
Wordstream allows us to navigate complex PPC layouts quickly
Commentaires: Wordstream allows my team to quickly plan, execute and manage PPC campaigns. From simple Facebook promotions to complex A/B testing Google AdWords campaigns, it's easy with Wordstream.
Avantages: The 20 minute work week has made my time navigating PPC menus infinitely more impactful. The Wordstream software allows me to optimize, add or delete features from each individual campaign quickly and efficiently. I enjoy that Wordstream has the tools needed for not only Google's PPC but Bing and Facebook as well. This allows you to consolidate not only the campaign details but budgeting as well. Setting up complex campaigns such as A/B testing, geotargeting and different landing pages is easy with Wordstream. This is normally a long and tedious process when done within the PPC providers built-in application.
Inconvénients: The only negative I can think of is the lack of support for other platforms. Most marketers stick to Google and Facebook so most other platforms are generally a waste of time so this isn't a huge issue.
Publié le 31/07/2018
We use it for Bing and Google ads. It helps to keep the week to week upkeep simple
Commentaires: Campaign reviews, keeps me on budget for AdWords and simplifies Google ads.
I like the dashboard, ease of duplicating campaigns to Bing, the Querystream and keyword builder.
The keyword builder has been a game changer for us, since you can put in a competitor website and see what they are talking for, at what bid price.
The 20 minute workweek is okay, it might be ideal for a mainstream company, we just serve a niche market, so many of the suggestions don't make sense. Even if I dismiss most of them, at least it gets me looking at the campaigns once a week instead of putting it off.
I really like the academy and help/support articles and on page help that they provide. Their onboarding process and support were fantastic and I really appreciate the monthly training check up. The few times we ran into technical issues the support staff were on top of it and got it resolved with a couple of days.
The true value of word steam is the fact that they adapt and integrate all of the changes and upgrades that Google is constant making, so I don't have to constantly be checking.
Inconvénients: The conversion tracker has never worked for us, despite numerous support calls. The landing pages were also a waste of time
Publié le 02/05/2017
Best software I've found to manage our PPC accounts.
Commentaires: Easy to use management of Bing & Adwords. Simple and accurate weekly optimization improvements through 20 Minute Workweek.
Avantages: The 20 minute workweek really does simplify PPC optimizations. It provides priority suggestions weekly that I implement early Monday morning that allows me the rest of the week to manage individual campaigns. We have a rather large account on Adwords & Bing and it has always been way too difficult to manage by myself in the past. With Wordstream, I can implement changes with ease to both our Bing & Adwords accounts in bulk. Between the Wordstream assistance creating expanded ads, the easy to identify improvements and ability to copy/duplicate new changes over to Bing has been a game changer for me as a PPC Marketer. Working with agencies have never benefited my company in the past as we have a unique niche in the online world. Wordstream has removed my need for additional assistance and we've watched our metrics improve greatly in the short 4 months we've been with Wordstream.
Inconvénients: There's always room for improvement. It would be nice if we could copy existing campaigns/adgroups/kws/negative KWs over to Bing. Currently, it's limited to offering that suggestion to copy only new changes we implement. Would be nice to have a little more control over the 20 minute workweek suggestions and tailor fit to our business needs, but it's still better than anything else I've seen.
Publié le 12/06/2019
Great product and company
Commentaires: I've been with WordStream for about 3 years now. I do the Premier Consulting and have even visited their offices in Boston. The team they have is top notch and are experts in the field. Most importantly, I feel like they really do care about my success. Many times their team has gone above and beyond, which you don't always find in mature SaaS companies. They're continually adding more useful features, like the Smart Display Ads and Proposal Generator, which are nice value adds. Most importantly, their team is friendly, helpful and full of solutions to help you grow your business. I plan on being a WordStream client for a long time and would recommend them to anyone looking to scale their campaigns to the next level.
Avantages: Saves me a lot of time. We're able to properly optimize all our clients ad accounts in minutes.
Inconvénients: I'd love to see more bidding suggestions in the 20 min work week.
Publié le 26/01/2018
Wordstream has taken the complications of pay per click advertising and made it a simplified process
Commentaires: This software simplifies paper click advertising in order to save time and money.
Avantages: By using the 20 min workweek process, I'm able to prevent wasting our marketimg bugets (in the advertising itself and by saving my own time) since the 20 min work week stream lines everything for me. The software also combines multiple platforms and accounts so that I can handle them all in one place and we're able to make simultaneous changes across each platform at once. The time I'm saved alone outways the money spent on the program itself. My consultant is extremely proficient on the software and has amazing marketing ideas of her own on how to increase not only my click through rate but to close the sale. This is the first company I've worked with that actually took the time to understand what my business is and what I'm selling. Being a business that sales to a specialized audience and really can't be categorized into one box or another, this makes a huge difference.
Inconvénients: The only downside I can see about this software is that there is still a learning curve involved in understanding how it all works. The pay per click advertising is not a simple one step method. There are multiple factors that come into play which means constant changes and monitoring but that's truly more about the paper click advertising itself versus the software offered.
Publié le 20/10/2017
A very user-friendly tool, with plenty of troubleshooting content & A+ customer support
Avantages: I want to say everything. I was very new to PPC when our company signed on with WordStream, but the tool makes it so simple to just plug in and go. That, combined with a very knowledgeable customer support rep, makes planning a PPC campaign a lot easier. I've been able to see where we were overspending and I've been able to really optimize to drive traffic/ get our customers quality leads. WordStream has saved me so much time so far and I believe our clients will continue to see the value it provides.
Inconvénients: I really don't have any complaints. Everything on the backend is never pushed lived until you actually click the button to push it live. I will build out a full campaign and then completely forget to push the button. It'd be cool if there was a pop-up reminder or something along those lines.
Publié le 17/08/2018
Wordstream - Paid Ad Software Done Right
Commentaires: Overall, our experience working with Wordstream has been very positive. The platform itself is very very good, and the team that supports your use of the software and overall advertising goals is really best in class.
Avantages: The thing I like the most about Wordstream is two-fold. First, their customer service and support are topnotch. Additionally, the Workbench inside of the software itself makes it super easy to review and work on multiple campaigns across different channels all from one space. Ultra convenient, and ultra effective.
Inconvénients: The thing I like least about this software is that it forces customers to manually sync up any changes to ad accounts to make them live. A way to auto-update at certain intervals or add an option to select whether or not this occurs would be helpful. For example, let's say you spend a bunch of time working on campaign optimization tasks in Wordstream, and then forgot to hit the push to live button, then you could potentially miss out on the benefits those optimizations could provide because you forgot to sync platforms. Now, it's a pretty easy fix to make sure this function is part of the overall account management workflow, but still worth mentioning.
Publié le 27/08/2019
Warning to Ad Agencies Using this Product
Commentaires: Warning to Ad Agencies that use the "Free Grader" provided by wordstream.. They will use this tool to call and steal your Clients. It has now happened to me three times. The last time I used the grader, I put my info in as an agency. I even put in the comments "DO NOT CALL MY CLIENT". Within a few days customer service rep called me three times and my Client three times. They even called my agency partners. He left voicemails to my client saying the account was being mismanaged and to call him directly. He was trying to sell them their tool and managed PPC service. He also called one of my agency partners and did the same thing. My client was baffled, their results have skyrocketed since we took over the account and they are extremely happy. Their cost per sale was cut in half with us. Yet he told them we didn't know what we are doing. (I have been managing PPC since 2007, with millions managed) To make matters worse, Wordstream has now done this with three different clients, over two years. The first time they said was an honest mistake, second time I contacted them again and they promised it would not happen again. Now here we are with the third salesperson doing exactly the same thing. They say they don't train their salespeople to do this, yet three different people did it within two years. Hard to say this is a rogue salesperson when three different people did this. I used the "Free" grader three times and they called my clients three times. That
Avantages: Its good for people who have zero experience with PPC management. However most of the features they promote are outdated or useless. Google will give you the exact same advice in their Recommendation sections . Before Google released Rec's, this product was way more useful. Now you can get the exact same info right in Google. Making this tool necessary.
Inconvénients: Most of the recommendations do little to actually help the account. They spread out basic advice that is
Publié le 28/08/2018
Commentaires: Helps from an organization and reporting perspective.
Avantages: Simple to use interface with analysis of the ad campaigns base on data metrics. Also is great from an organizational perspective to help ensure all clients are being worked on regularly with alerts and last day worked on the campaign field which is in the main dashboard for all clients. This serves me well as a digital marketing manager of an agency. Good reporting template as well!
Inconvénients: Can only do about 80% of the tasks that can be done in the Google and Bing Interfaces. Thus part of ongoing work has to be done directly in the main interface.
Publié le 31/05/2017
Wordstream is the Defacto PPC Platform of our time
Commentaires: Ease of use in PCC management.
Avantages: The intuitive layout of the UX/UI dashboard is second only to the value that the Querystream function provides in daily optimization of both our Google Adwords and BING accounts. We've probably saved about $50,000 over the past 6 months and our CPA has steadily dropped over time,... and still dropping. Can't say enough good things here. Oh, and only spending about an hour a week managing it is pretty sweet too! I should probably mention that their customer service and account management team is top notch.... we got our site suspended with Google Ads over a minor issue (no one's fault, just Google being Google),... and their team stepped in and ironed it out with the big G within 24 hours. They simply bring resources to the table in dealing with this world, that you don't find anywhere else.
Publié le 17/09/2018
Wordstream Advisor is great for Adwords, especially for smaller businesses outpriced by Google
Commentaires: There's a huge gap between those with enough money to spend on Adwords - like $10K a month to get a decent agency at least - and those without. Wordstream fills that gap with a strong solution that will allow you to focus on keywords, learn, adapt, develop creative, and even get premier consulting which is a valuable way to gain professional insights without having to contract with an expensive agency. It's an excellent tool if keywords are your game, especially with Google and Bing (Facebook is not a keyword play, and while the tools are there, there are better tools).
Avantages: This is a powerful tool to create and manage your Adwords bidding. optimization tools so you know which words are performing and can adapt your ads accordingly, negative keywords which alone is a huge value, and the intelligence that it gives you to manage Google. Many competitors have tools that are overwhelming and lose you in the details, and you'll find this by managing Google Adwords without Wordstream. It streamlines and simplifies as best it can a process that is confusing and costly.
Inconvénients: I like the basic toolset, but once you get beyond that the challenge, like all Adwords platforms, is managing the diversity and complexity of details. Ad integrations with Google, Bing, and Facebook are good, but more would be helpful. Display ad support is not a strength here, mostly keyword support. Reporting is also a bit all over the place for me, so I rely on other sources to get my reports that share relevant data.
Publié le 22/10/2017
WordStream Advisor will really help you dial in your Google pay per click marketing campaigns!
Commentaires: 1st off Wordstream advisor saves me and my team a ton of time trying to figure out how to optimize our PPC campaigns. We manage multiple PPC campaigns for small business owners (we are an agency) and any tool that saves us time which saves us money, and we appreciate that. We will use this software as long as we manage PPC campaigns. It is a no-brainer. My team & I are very skeptical with any software that we purchase and use, having been burned numerous times by over-hyped promises on software. To be honest, I can't really find anything that I dislike about WordStream Advisor. It does it's job, is easy to use & saves me and my clients money and headaches.
Avantages: Once you have your basic PPC campaign(s) setup, WordStream Advisor will analyze everything and then make suggestions for budget changes, ad changes, keyword changes, ad set splitting and most importantly, negative keywords, on a weekly basis. You can then review their suggestions and accept them or not. Two big things that I have noticed is my "Google ad quality score" has risen across all my ads and my actual cost per click has decreased as well. This software is very easy to use and also will work with your Bing and Facebook ads too. You really can't go wrong with this software if you run PPC ads on Google.
Publié le 16/10/2017
Glad I Invested In This Tool
Avantages: As a one-person marketing agency, I always envisioned harnessing a software that allowed me to get into the weeds of my client's adwords accounts easily, keep me updated on their budgets, and allow me to do audits and account re-structures quickly. WordStream is just that. I love the 20 minute work week, as it allows my to get all my account maintenance out of the way for the week on Sunday/Monday and I have the rest of the week free for meetings, building new campaigns and anything else that pop's up mid-week. It's also made upsells to clients on Facebook ads very easy as the integration is very simple/easy.
Inconvénients: I mean, it's not perfect. There's some work flows that you need to get used to, but in the end I feel like I've gotten more than fair value for my subscription fee.
Publié le 04/07/2018
A great asset when it comes to online advertising & keyword research
Commentaires: We were able to drive up click-through traffic rates and conversions by about 20% the first month we used the paid tools.
Avantages: There is an abundance of really powerful tools that help drive up conversion rates. The FREE tools like adwords grader, Facebook Ad Performance Grader, & the Landing Page Grader offer free & insightful advice for optimizing your ads and landing pages. Add in Keyword Tool & Facebook Opportunity Calculator and you're sure to look like a superstar to your boss. The Paid platform is even more robust and will push your online advertising performance through the roof.
Inconvénients: The paid service is a tad pricey and may be so much so that it is out of reach for some smaller budget brands. While the benefits definitely outweigh the cost, SMB's may have an issue affording it. But at east the free tools still work great!
Publié le 15/05/2018
Powerful Tool, Great Support
Commentaires: I am able to manage dozens of AdWords accounts and get insights quickly.
Avantages: The ability to manage dozens of Adwords tasks, get intelligence, and actionable items in just a few minutes are very good. Making rapid-fire changes to accounts is easy. The features and interface are always evolving.
Inconvénients: I'm not a fan of their Facebook Ads management as I am a more advanced marketing person but the insights they provide on ads I make with other tools are good.
Publié le 30/06/2017
It has been extremely easy to use and I have definitely gained benefit from it.
Avantages: I like that I can access nearly everything from this platform. The 20 minute work week is a life saver as it lays out suggestions for my campaigns. If I have keywords in multiple places it lets me know or if I have a bid too high/low, or if an ad is underperforming. It also shows me best practices, where I need to improve, and how I can do that.
Inconvénients: I do not like that I can not access my ad extension through this. It tells me what needs to be fixed/added but I have to go through ad words to do this. I also have my businesses set up as different campaigns instead of accounts. It doesn't effect me too much, but it was a little difficult in the beginning. Now that I know what I need to see for each one, it's not an issue.
Publié le 19/06/2018
Quick & Easy PPC Management
Commentaires: Streamlines PPC management weekly tasks, gives lots of PPC optimization ideas (though you have to filter out a variety of irrelevant ideas), alerts your budget progress via email
Avantages: The 20 minute work week is at the core of our PPC management. It is so easy to go in there and see 20-100 suggestions about what you can change in your PPC accounts from negative keyword ideas to keyword addition ideas. Wordstream also monitors for budget changes and alerts you via email if you're not reaching your target budget.
Inconvénients: Display ad support and suggestions are limited. Would also love to incorporate our CRM into the reporting (Hubspot / Salesforce) as our actual lead numbers and conversion numbers are often different so I have to manually adjust CPA / conversion rates to be the actual numbers.
Publié le 19/04/2017
Does what it says it does with excellent customer service and awesome expert advice.
We debated for several years over whether to spend money on the Wordstream software in addition to our Adwords spend. Our ad spend is currently pretty small at between $1,500 - $2,000 per month. We knew we were wasting money in Adwords, because we "kind of" knew what we doing, (translation - we didn't know at all), but we didn't realize how much of our budget was being wasted before signing up.
We have only been working with Wordstream for a few months so far, but our cost per click and cost per acquisition have decreased dramatically. Monitoring results has also become easier. We are more than paying for our Wordstream costs with Adwords savings. Our PPC account is more targeted and effective than it was going it alone. The Wordstream people regularly update and improve their software; we've seen them ad Bing support and now Facebook Ad support which lets you modify and monitor all three platforms in one place. For us, one of the most valuable parts of our Wordstream experience has been their Premiere Consulting Service. It's a pretty inexpensive add-on for what you get, which is a once a month phone call and expert advice.
Our consultant, Navah Hopkins, knows the software inside out, but also knows a lot about Adwords, Bing and Facebook, and online advertising in general. She's good at spotting areas in our account that need improvement and she makes solid recommendations based on the type of business we have and our business goals. It's a big value add for a small amount of money. We would advise anyone signing up for the software to spend the money to add Premiere Consulting.
Publié le 12/07/2018
I loved working with Wordstream. They led me through a maze of online marketing like pros.
Commentaires: Thanks to WordStream, my knowledge of Google AdWords and running successful campaigns has grown leaps and bounds. The bite-size conference calls helped me to digest learning at a pace I could handle, and the customer support was phenomenal.
Avantages: The customer support had to be some of the best I've experienced in the 13 years I've been doing marketing. I was greeted with a mailed welcome card and gift card to Starbucks, then, was setup with a specialist who began teaching me all there is to know about AdWords and how to succeed in that sphere. They are a gold or diamond or something vender with Adwords, which means they are hyper-focused on knowing everything there is to know about that marketing venue.
Inconvénients: The interface was very complicated. I'll give them credit for trying to make AdWords interface make more sense, but I still experienced vertigo from the multitude of navigational options and sections of AdWords through WordStream.
Publié le 09/08/2017
Wordstream helps me achieve higher quality AdWords accounts for my clients. Great reports as well!
Commentaires: Increased quality of work!
Avantages: The 20 minute work week tool is great for quick maintenance items. The performance grader report helps to dig a little deeper into best practices and helps me to spot areas of improvement that I can take care of quickly. The many keyword tools available are great at helping me to make large scale changes quickly and I can review my changes before posting them to AdWords. Call tracking and keyword level call tracking are a must for reporting new leads to my law firm clients. I also utilize the landing page builder and contact forms with great results. Working with an account rep who has experience with my target clientele has been a tremendous benefit to my company's growth. Great looking white label reports that I can customize for each of my clients communication styles makes my weekly phone calls that much better!
Inconvénients: There are still a handful of features to be added into Wordstream that I think would be nice. Support for shopping, display and YouTube campaigns will be great once they are added.