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Avis clients sur Streamline

En savoir plus sur Streamline

Streamline est un logiciel de location saisonnière/de gestion de biens intelligent et performant, conçu pour optimiser les conversions, l'efficacité et les revenus.

En savoir plus sur Streamline

Avantages :

PMS software selection and integration is a process that you will never forget.

Inconvénients :

They have a horrible "ticket" system that only serves to fill your inbox and not take care of the situation. In the end you are left to figure things out on your own which is grueling.

Streamline - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,4
Fonctionnalités
4,5
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,1/10

Streamline a reçu une note globale de 4,5 étoiles sur 5 d'après 78 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (78)

Larry
Larry
Founder/CEO (É.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Streamline VRS

5,0 il y a 5 ans

Commentaires : They are forward thinking and collaborative - and listen to our needs. Customer service has, in the past, been a bit spotty - partially due to their rapid growth. For the past 8-12 months, customer service has been excellent.

Avantages :

After extensive research of all of the software platforms in the vacation rental industry, we selected StreamlineVRS as it gave us the most flexibility to publish our websites the way we wanted, and for the integration with all of the OTAs and channel distributors. We have 15 active installations, representing more than 8,000 properties across North America - and you can tell that the Streamline system was developed by people who truly know the vacation rental business.

Inconvénients :

Due to the complexity of our onboarding (8,000 properties and 100,000+ photographs), the onboarding process didn't go smoothly and was delayed - but once we were up and running, things work very well.

Jeff and Gina
Founders/Owners (É.-U.)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Wish we switched sooner!!!!

5,0 il y a 10 mois

Commentaires : We had been with our previous software provider for over 10 years with close to 400 properties under management and were understandably hesitant to change systems. After meetings with their leadership team and hearing their commitment- we decided to make the change.Throughout the onboarding and training process, their team was very supportive and responsive. As with any large change, there was much to learn and a few bumps along the way, but it was reassuring knowing that their team had our backs, would walk us through the process, and were just a phone call away. After going live, we were able to automate many tasks that team members did manually on our other system- and this allowed our staff to focus on more important key objectives. Their revenue program, RevMax, allowed us to consistently perform 30% above the market in Florida beach markets- which drove more owners into our rental program to drive top-line revenue.Eventually, we decided to exit the business in Feb of 2022 and were able to successfully use the reporting from Streamline and the growth we saw since getting on Streamline to receive a strong valuation.Our only regret is not making the switch sooner!

Avantages :

The feature we liked most about Streamline was the Length of Stay Pricing capabilities.

Inconvénients :

The thing we liked least about Streamline was the complexity of some of the modules.

Meghan
Owner/Partner (Îles Vierges des États-Unis)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Do not waste your time or money

2,0 il y a 2 ans

Commentaires : Overall, I would not recommend this to anyone who has less than 50 employees. You will need an entire team to workout all of the bugs, submit tickets, test that the "fixes" they give actually work, and to complete their arduous University that doesn't remotely get you ready for launching.

Avantages :

I enjoyed the idea of the software, what you read online and how it's pitched to you. However, that is not how the software actually functions. If it actually did everything it's pitched as doing, it would be an invaluable software. However, that is not the case. I wish I actually had "Pros" to list but I honestly can't think of any. I wish I had seen more reviews like this before starting this path. I have no idea how it has so many five star reviews.

Inconvénients :

After their "three month" training university took us almost a year to finally complete, you'd think that launching the software, or "going live," as they put it would be seamless. Well, that is not the case. We are a full month into "being live" with the software and it's been nonstop issues. Issues that were not gone over during training. Issues that have answers but they don't tell you ahead of time. You have to experience them in real time, submit a ticket, wait on an answer (which is usually just someone sending a link to paragraph that you've already read), respond asking for more details because that information didn't work, being told to wait while they contact the team to find out a solution, then days later you finally get an answer that sometimes fixes the issue.The trouble is, these aren't one-off issues. These are features they claim their software can do. Things like generate quotes from your website, integrate with booking platforms so you can respond through Streamline instead of having to log into each platform to respond, automatically send out different forms for guests, the list just goes on. We thought the steep price for this software would be worth it because it would be like another employee, making our lives easier and more streamlined, if you will. That has not been the case. We now feel we are pot committed though, as we've been paying for this software for almost a year. We are seriously considering pulling the plug and starting over.

LaShonne
Call Center Manager (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Streamline is the Best

5,0 il y a 3 mois

Commentaires : My overall experience has been exceptional. I have been using Streamline for many years now, I believe over 6 years. I have about 22 companies that currently use Streamline and the agents and I love it.

Avantages :

I love EVERYTHING about Streamline, it is so easy to use. It is very user friendly. It is also easy to set up agents in the system. We can send direct quotes in real time. The option to see home information is easy to use, and access while booking a reservation. Taking payments is easy as well. You are able to set this system up to work for you.

Inconvénients :

There is nothing that I do not like about Streamline with the exception of some systems are requiring the extra MFA code in which we are having to access an authenticator for additional code to access the system. This is sometimes time consuming when you have your guest on the line, and ready.

Jackie
Director of Reservations & Guest Experiences (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Sensational Streamline Software!

5,0 il y a 2 ans

Commentaires : Streamline simplifies our process so we can run with a lean team. We save money on salary, can run the business from your phone if necessary and barely leaves a dent in our tech stack. It is great that it not only offers basic features but also integrates with companies that specialize and offer more bells and whistles. Streamline really does make it possible to have your cake and eat it too!

Avantages :

We shopped around as this was our second system and we determined you really do get what you pay for. Having everything you need in one package for a reasonable price was the thing we liked most. Secondly, having the Knowledge Base available for us to answer our own questions.

Inconvénients :

Streamline is so robust and really does more than we need, and gives us room to grow. We have previous experience with the software and took about 6 weeks to set-up.

Gil
Gil
Founder & CEO (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Not the Greatest!

3,0 il y a 3 ans

Commentaires : Dropped the service after a few months

Avantages :

Difficult to setup and launch. Poor support

Inconvénients :

Lacking adequates support and online help

Réponse de l'équipe de Streamline

il y a 3 ans

Gil, Thank you for your feedback. We understand the implementation of our software can be challenging due to the robustness and capabilities of the system. A lot has changed in the three years since you left the platform. We have invested heavily in our onboarding/support teams and the resources available to our clients including Streamline Univiersity, live chat support, well over 1,000 KB articles, and our StreamStar Journey webinar series. Our new onboarding process also includes a dedicated project manager and trainer to hand-hold our clients through the process. We hope that you re-consider Streamline as a software solution and join our more than 800 satisfied clients.

Nathan
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Evolving Industry Requires an Evolving Software

5,0 il y a 5 ans

Commentaires : I have been using Streamline for the last 7 years so I have been able to really see the software evolve and improve over time. There is no better vacation rental software out there! When we made the switch to Streamline, within a few months we had to let 2 people go because Streamline took their jobs. The system is so robust and efficient when set up correctly that it can do allow you to grow without bringing on any new staff or it can force you to let people go because their job is now being done for them. From a business perspective, it doesn't get any better than that. Streamline is well worth the money.

Avantages :

Web base software that is always improving. Monthly updates to improve the current system and they release new features which keep them ahead of other softwares in this industry. StreamTrust (Trust Accounting System) . If you take the time to set up the accounting correctly and the way you need it to be in your system (taxes and fees) This is a powerful accounting system that does everything that you need it to. Their annual summit! They have a great conference each year that allows you to meet the faces behind the names, and ask questions that you may have. Oh and did I mention they are allows coming out with new features which you can learn and master at the conference.

Inconvénients :

I think the biggest struggle for every software company is the customer support. Sometimes it can take a while to get some issues fixed. I will say though that it has gotten better over the years.

Sue
É.-U.
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful software that make my job easier!

5,0 il y a 8 ans

Commentaires : As a long time client of Streamline, we could not be more pleased with the system and the Streamline staff. The system is very powerful and has so many feature that enhance our vacation rental business. We handle 160 vacation homes, cottages, townhomes, and villas at a year round resort. We are able to manage a large volume of business with minimal staffing (3 employees) due to its efficiency. The customer support is responsive and very knowledgeable. It integrates beautifully to our website and with third party vendors. We would definitely recommend the Streamline to manage your vacation rentals.

Avantages :

Efficiently manages all aspects of the business both on the rental guest end to the back office reporting. Integrates well with third party vendors. Easy to manage inquiries, quotes, bookings, payments, and guest contact before, during and after their visit. On the back end, it is easy to set up documents, run reports, manage the accounting. Maintenance and housekeeping interface work well for our business. Streamline listens to its users' system enhancement suggestions and implements many of its users ideas.

Inconvénients :

Customer support went through growing pains as the company has grown, but is now very responsive, knowledgeable and helpful. Phones calls are answered quickly and work order tickets are address in appropriate time frames.

Nicolette
Nicolette
Owner/ Managing Partner (É.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Streamline is not just their name but the service they provide as well! No other software compares!

5,0 il y a 6 ans

Avantages :

This software effectively streamlines and automates all of my business processes. The flow of task management is smooth, user-friendly, and intuitive. Everything from inquiries, quotes, reservations, accounting and customer service in one system from start to finish. Unlimited capabilities with customizable documents, triggers, and fields. The housekeeping and maintenance app is easy for our vendors to use and allows us to obtain precise, real time information to better serve our guests. Streamline comes with a lot of functionality and extras for a price well below the competitor.

Inconvénients :

Due to the large number of features the Streamline dashboards and menus can be overwhelming but the development team is always willing to inactive functions you will not use and they have made a lot of changes to condense and simplify these areas. Users can also be setup with access only to their areas of work which greatly simplifies the dashboards and menus as well.

Jake
Owner (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Experience So Far

5,0 il y a 2 mois

Commentaires : My overall experience has been very positive. The people that work there have been very friendly, helpful and professional.

Avantages :

It is very feature rich, and feels up to par with modern software services that lead other industries. Streamline is definitely a far superior product to our previous PMS system

Inconvénients :

It is not the easiest system to learn, but I am confident over time it will feel easier and easier

Nathan
President (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Made obsolete by better software and better service

1,0 l’année dernière

Commentaires : Terrible. So glad to switch to hostawsy which is so much better aligned with modern platform upgrades. Literally no learning curve and so easy to onboard with the click of a widget.

Avantages :

Nothing. I rant did not like it after the first 60 days. Additionally, sales reps provided what I'll call "conflicting" information with the fine print.

Inconvénients :

Difficult to onboard a property. Everything that seems to be included is...but they may not explain that it all costs extra or had very basis function.

Miranda
Accounting (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Probably good, we might have just got very unlucky...

3,0 il y a 6 ans

Commentaires : We might have just got unlucky because we’ve heard such great things about the program but it’s been terrible for us. Since we came on board a year ago, we’ve had issue after issue. Our account managers keep changing and the program was changed in the middle of us training so we sort of just slipped through the cracks. After a year of data entry, “training”, and failed customer support, we still do not have the accounting started and the program is still not 100% functional for us.

Avantages :

The amount of features available is awesome. I’m sure it’s efficient as well once you get started or IF you get started.

Inconvénients :

Customer support has been tough. Difficult to learn the program/ large learning curve. Account managers and support staff have constantly changed so we have to get new customer support people up to speed every time on where we last left off. We have a short term and a property rental long term management company and I don’t think it can handle this.

Jordan
CEO (É.-U.)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

I've use 5 platforms...and Streamline is the best out there.

5,0 il y a 8 ans

Commentaires : Over the last 5 years, Stay Alfred has doubled every year, and we need software that can grow with us. Frustrated after 5 systems failed us, we turned to streamline. If your looking to grow your operation, choosing the right software is critical for success. Streamline made that decision easy. If you want to grow, and not have to hop around various software, make sure they have large clients. When your company gets more sofisticated, you will need in-depth accounting, maintenance, work orders, payments, distribution channel options, and support. I just attended the Streamline Summit. If you don't believe me, just attend. Carlos has built a company culture that cares and striver to be the best, not just take customers money and then turn away.

Avantages :

Accounting Software speed All inclusive Constant innovation

Inconvénients :

UX UI could look more modern On boarding can be complex because of the amount of flexibility it provides APIs need more documentation

Rebecca
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Proud Streamline Software Users

5,0 il y a 8 ans

Commentaires : In 2015, we were introduced to Streamline Software at an industry event held here in Orlando. The place was packed and we, honestly, stopped for the cool guitar-shaped bottle opener/key chains they had on the table. That's when Brett asked about our software needs, and listened as we replied. We needed a multi-purpose operations software with easy web and mobile access for our owners, guests and support staff to stay informed and efficient. Brett said, "We have that and more! Do a demo!" Who wants to do another software, demo? No one, that's who, but our team was intrigued. We liked what we saw and decided this was the best software available to help us maximize our business. Since joining the Streamline family in October 2015, we have received a tremendous amount of support and never felt that we were on our own through the tedious transition from old software to new. It was helpful to have an involved and proactive account manager with us every step of the way. After attending our second Streamline Summit and almost a year of usage under our belts, we know that we made the right choice for our business. Streamline is the most comprehensive property management software available; you get custom reporting, easy to read dashboards, inventory management, web/mobile apps for everyone, responsive custom websites, and the most amazing technical support. And now a new phone system that integrates with its software and offers owner/guest recognition with pop up info,texting AND chat... minds blown! We are proud to use Streamline Vacation Rental Software!

Katherine
Owner (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

This software is fantastic, it meets our needs and allows for easy growth!

5,0 il y a 6 ans

Avantages :

We love that its a "one stop shop". We can manage every aspect of our business from one place. No more managing reservations, communications, website and accounting in different software packages. Everything is integrated and we can stop duplicating efforts and focus on getting business done! It's obviously an involved process, but the client support is awesome. Our account manager, Marco, is well-versed, and available for questions. He makes the training process both thorough technically, and also fun and easy to understand. This software's tailored process makes us confident about the future of our business and the opportunities ahead. We are thrilled that we chose to go with Streamline!

Inconvénients :

Setting it up takes time. We've worked late nights getting the data setup in this software. That being said, it if we want to truly maximize the software and rely on it, it what else could we expect?

Laura
Owner (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

I posted a review last week describing some technical issues I was having with Streamline and also about my difficulties getting the customer support I needed to correct the issues. I can now report that I was contacted by an executive in the company who

1,0 il y a 6 ans

Commentaires : I had some technical issues and some customer support issues noted in my 1st review that have now been resolved.

Avantages :

Accounting is good, makes month end statements a breeze and the reports give me easy access to information whenever I need.

Toni
Property Manager (É.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Streamline

5,0 il y a 5 ans

Commentaires : Excellent.

Avantages :

The ease of use and the availability of support when needed.

Inconvénients :

Some of the reports that can't be customized. Glitches in the system.

Allan
Treasurer
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

StreamLine works for Suntide III on South Padre Island, Texas

5,0 il y a 10 ans

Commentaires : Suntide III has 118 condominiums, 78 of which are available for rent. We had an antiquated collection of computer stuff and an antiquated accounting system all of which was expensive and didn't work well. I found a young company called ResortPro, which is now called StreamLine. They had what I was looking for, one of the best decisions I have made. This company and their software works, as advertised, all of the time. When there are issues, or when I want to update something, we get the support and attention required and right away. It was very easy for all of our owners to start using the StreamLine product. Our management staff and owners can do everything they want to do quickly and easily. I know this to be a fact because I get complements, as if I am responsible for the good work, but most importantly, I don't get any complaints! I shopped a lot of products, decided this was the right company for Suntide III, and have been very happy with that decision for years.

Brandi
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Exactly what we've been looking for

5,0 il y a 8 ans

Commentaires : After transitioning our software twice in two years I was elated to find Streamline. Utilizing their fully integrated VRBO calendars and Wordpress plugin our online bookings went from 3% with LiveRez to 35-40% depending on the month. This was a huge improvement that went directly to the bottom line. The housekeeping module has helped us manage our repairs and cleaning allowing us to far more visibility into improvements, online inspections, and productivity. The company is small enough that they care about their clients and they truly get building a product their clients need. I rarely wholeheartedly recommend a product but as an entrepreneur I both respect and have confidence they will continue to put clients first with a very robust, customizable product.
Brandi Hammon Lakeside Resort Properties

Mike
GM (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great product built by a team that understands the vacation rental biz

5,0 il y a 6 ans

Commentaires : Online guest reservations; online owner access; ease of remote use

Avantages :

I cannot limit my "likes" to just one topic - it is worlds ahead of our old product. We've been looking for a product built by those in the industry and are very pleased we found Streamline.

Inconvénients :

Would like the ability to track more than one credit card in a folio. Need work on managing groups.

Fred
Owner
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Great for a growing business

5,0 il y a 10 ans

Commentaires : It's been a little over a year since I started with the Streamline Software couldn't be happier that I made the change to them. I run a small vacation rental company and I was looking for software that could make my job a lot easier. Some of the features I like best are the triggered emails, lead management feature and the accounting that integrates with QuickBooks Online. This company is committed to customer service, I know all companies say they are but the proof is when I have a questions or issue they respond quickly. I also like the fact that they are consistently improving the software, I would highly recommend Streamline.

Barbara
Director of Property Management (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Streamline your work life

5,0 il y a 5 ans

Commentaires : Great options, functionality! Can't wait to make the switch.

Avantages :

The company I work for recently viewed a demo of this PMS Software and were impressed with the functionality, ease of use and overall how much time and money we will be able to save. We have signed up and are excited to get started.

Inconvénients :

As of the demo we are looking forward to a change to Streamline and have nothing negative to say about Streamline, it is a far better PMS system than any other we have used.

Pedro
Operational Manager
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Make our job a lot more easy

5,0 il y a 10 ans

Commentaires : We manage a couple of properties in Mexico and since we are using streamline software for over 5 years, we are getting a lot more clients, they really like how easy to use is. Training provided when needed or requested. Working with a great team of developers and software testers. Simple the best!!

Rob
Owner
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Best property management software out there!

5,0 il y a 10 ans

Commentaires : I have tried 4 different property management software systems and Streamline is by far the best. Their systems hits all the marks, from website integration to reservations to housekeeping to accounting there is nothing missing here. It is user friendly as well!

Parker
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Very deep in functionality and a game changer

5,0 il y a 7 ans

Commentaires : Learning curve is a bit steep, but it's a very deep system. Once comfortable, it is super powerful and they are quick to help and assist.

Avantages :

depth of functionality

Inconvénients :

takes a while to learn