Avis clients sur BeyondTrust Remote Support

The best remote support software for small businesses

Commentaires : En conclusion, je recommande vivement le logiciel "Remote Support" de Beyond Trust. Son interface intuitive, sa stabilité des connexions, ses fonctionnalités avancées et son support client exceptionnel font de cette solution un choix judicieux pour tous les professionnels ayant besoin de fournir un support technique à distance efficace et sécurisé.

Avantages :

Je tiens aujourd'hui à partager mon enthousiasme concernant le logiciel "Remote Support" développé par Beyond Trust. Après avoir utilisé cette solution pendant plusieurs mois, je suis réellement impressionné par ses fonctionnalités et son efficacité remarquable.Tout d'abord, permettez-moi de souligner la facilité d'utilisation de cette plateforme. L'interface intuitive et conviviale permet une prise en main rapide, même pour les utilisateurs novices. Il m'a suffi de quelques minutes pour maîtriser les fonctionnalités principales et commencer à profiter pleinement de ses avantages.L'une des caractéristiques qui distingue "Remote Support" est sa capacité à établir une connexion sécurisée et stable avec les systèmes distants. J'ai été agréablement surpris par la rapidité et la fluidité des connexions, garantissant ainsi une expérience sans accroc lors des sessions de support à distance. La fiabilité de cette solution est tout simplement exemplaire.Un autre aspect positif de Beyond Trust est leur service clientèle. Leur équipe de support est extrêmement réactive et compétente. Chaque fois que j'ai eu besoin d'assistance ou de conseils, j'ai été impressionné par leur rapidité à résoudre mes problèmes et leur volonté de fournir

Inconvénients :

La stabilité du logiciel est également à mentionner. Bien que j'aie rencontré quelques interruptions de connexion occasionnelles, j'ai été agréablement surpris par la capacité de "Remote Support" à maintenir des connexions fiables, même dans des circonstances moins idéales. Cela m'a permis de poursuivre mes activités sans trop d'impact sur ma productivité.

Assistance

Avantages :

C'est un logiciel qui permet à chacun de nous faire parvenir les informations nécessaires

Inconvénients :

C'est un logiciel qui permet aux utilisateurs de voyager à travers le monde mais peu utilisé

un meilleur site de travail

Commentaires : j'aime cette expérience que partage aujourd'hui je vous recommande ce site

Avantages :

sa qualité de répondre présent aux utilisateurs dans la demande des utilisateursj'

Inconvénients :

personnellement j'ai pas trouvé des difficultés à utilisé ce site par contre je recommande aux gens.

Produit parfait

Commentaires : La solution nous a aidé pendant la période de covid pour assurer le support et la sécurité des accès

Avantages :

le support est joignable ainsi que l'intégrateur était à la hauteur avec des profil certifies

Inconvénients :

le budget alloué à la solution est un peu couteux

Logiciel de support client

Avantages :

Très cool et sympa et facile à utiliser avec une bonne qualité d'interface et des fonctionnalités permettant d'intégrer également d'améliorer les services de vente des entreprises et à travailler à distance également .

Inconvénients :

Top produit de support client et très professionnel . C'est le meilleur et je vous le recommande. Je n'ai eu aucun problème depuis que j'utilise ça .

Gestion à distance

Avantages :

Très efficace pour gérer ses dossiers depuis n'importe quel ordinateur.

Inconvénients :

Ce service est vraiment très bon pour moi. Je n'y trouve pas de problème.

Top

Avantages :

Bonne prise en main et exécution facile

Inconvénients :

Un poil lent mais avec de la patience ça va quand même

Logiciel génial

Commentaires : j utilise ce logiciel tous les jours de manière régulière et je suis très satisfaite

Avantages :

Logiciel très rapide et très bien élaboré

Inconvénients :

il y a trop de fonctionnalités pas très innovateur

ce logiciel est très pratique et facile a utiliser en gardant la confidentialité

Avantages :

la facilite a utiliser et son adaptation ou compactibilité

Inconvénients :

rien a signaler pour ma part en fait jusqu'ici, depuis plus de 6mois

Easy to use remote support solution

Commentaires : The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool.
It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA.

Avantages :

Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone.

Inconvénients :

For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.

Amazing features

Commentaires : I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!

Avantages :

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

Inconvénients :

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

BeyondTrust Remote Support reviews

Commentaires : Using it every day to connect to multiple servers to do daily tasks, development and troubleshooting.

Avantages :

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.

Inconvénients :

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.No Cons so far.

Nice Remote Support Tool

Avantages :

Very simple for clients to utilise. Great UI and excellent product support

Inconvénients :

lacks support of IOS user. The price point is high

The easiest and most secure way to access your network

Avantages :

It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be.

Inconvénients :

Different types of connections have different abilities, which can cause problems.

Support software done right

Commentaires : Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

Avantages :

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

Inconvénients :

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

A must have tool for every remote worker

Commentaires : It really helps to solve problems very quickly. The knowledge base and the alert escalation is great in saving my valuable time

Avantages :

Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications

Inconvénients :

Everything is great about it . No issues so far

My freind for IT support

Commentaires : The initial setup is not very intuitive. It can be challenging to find the exact options that work for a specific environment. App deployment can be tricky with the installer deleting after installation.

Avantages :

I am an IT support. The size of company is the 30 people. So I use this program so frequently. I can support them as soon as possible.

Inconvénients :

The most helpful thing about BeyondTrust Remote Support is that IT staff can communicate with employees about the status of their requests and any questions they have. This open line of communication and real-time delivery of notifications helps ease frustration caused by IT issues.

Remote support is one of the best remote desktop app

Commentaires : remote support solves issues and saves time for those who don't know how to solve a specific issue on their computer that leads u to connect with their computer and help them with a lot if issues they suffer from

Avantages :

what i like most about remote support that It helps me to connect to my colleague's computers and solve for them many issues that they are faces in a few seconds it's one of the best remote software

Inconvénients :

what i like least about remote support that it lags little when i get connecting to my colleagues's computer but not for long it's just for a few seconds then it returns nice and easy

review

Avantages :

easy to use for end user who are not tech savvy

Inconvénients :

licensing can be pricey and need users within our team to log off

Solid Product for the last 4 years

Commentaires : Beyond Trust Remote Support is the most used tool in our companies arsenal. We are able to support our clients with little to no interaction on the customers end.

Avantages :

Simply put, it works. We have used multiple products in the past and the Beyond Trust Platform can not be beat. With the correct programming our technicians have access to the most used scripts to support our customers at the click of a mouse. The integrated presentation mode has been a huge asset for customer training.

Inconvénients :

Prior versions of the Jump clients leave unnecessary leftovers on the client computer. Occasionally we will have to uninstall the Jump Client to clean up the customers system and reinstall.

Bomgar - Great Tool for Remote Support

Commentaires : Remote Support from Bomgar is our main tool we use to provide support to our end users. Because it is easy to use on both sides we have not looked anywhere else. Cost is great too.

Avantages :

It is very easy to use for our end users so they can get can get connected to our support team and the ability to elevate privileges makes resolving their issues remotely much easier. In app chat is also a nice feature that comes in handy when working with our end users.

Inconvénients :

There is very little to not like. It is easy to use and we have not experienced any outages or issues in the time we have been using it.

Remote support made easy

Commentaires : We use Remote Support for all help desk issues that require remote screen sharing and remote support assistance. We have really liked it. We also used it to support a staff member who was on trip to a foreign country.

Avantages :

Remote Support is very easy to use for help desk technicians as well as staff members.

Inconvénients :

It's look and feel is still old-school. There are opportunities to make the software look better.

A recommended and dependable remote endpoint management and technical support portal

Commentaires : A powerful Remote Endpoint and support tool for professional IT shops.

Avantages :

- Full-featured remote endpoint and service portal that allows IT admins and technical support organizations provide support for technical and non-technical clients and their workstations/servers - I have deployed Bomgar at two organizations as an IT Administrator and support person, and Iove how dependable the endpoint agent software is for connecting to all workstation endpoints we support. If you need to connect to a workstation on an isolated network in a building across the city? No problem, open the Bomgar admin console and find the workstation in endpoint inventory and can remote into the machine, transfer files, chat with a client on the machine via bomgar chat, or control mouse and keyboard. - Start impromptu support sessions and guide customers to the bomgar support portal and request a session with you or any other active administrator who is available, all on the fly. - Enterprise support is very helpful, I have had to leverage them for guided updates and configuration advise. They are professional and well-trained - Bomgar offers physical and virtual appliances, I have deployed both physical and virtual solutions from them, both work the same.

Inconvénients :

- As a purchaser of a Bomgar appliance, you still need support for the hidden back-end of the appliance. One deployment of this solution, we ordered two virtual servers, I believe at different times. As such, the hidden linux back-end of the software were inherently not exactly the same build configuration, and we discovered this during an upgrade of the software version and they reacted different to the upgrades. This was an unexpected setback, however, to the credit of support they were professional and prompt with their diagnosis and provided tailored update packages to finish the upgrade. - There are lots of free solutions that can work for remoting into endpoints and providing support remote for endpoint users these days, which may make the value of Bomgar less desirable due to cost of appliances, annual license renewals and upfront license costs, depending on the budget. If you can afford it, it's worth the money for quality of the product and its features.

Remote Help: Advantageous and Effective, with Possible Protection and Availability Concerns

Avantages :

I don't have individual inclinations or feelings and don't can utilize remote help. Be that as it may, remote help administrations can offer a few benefits for clients, including the capacity to rapidly and effectively investigate specialized issues without expecting to carry their gadget or gear to an actual area. Remote help can likewise set aside time and cash, as clients can frequently get support all the more rapidly and without the requirement for an expert to make a trip to their area. Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients.

Inconvénients :

I don't have individual inclinations or feelings, and I don't utilize remote help. Nonetheless, a few clients have detailed worries with remote help, for example, protection and security issues, as remote help specialists might approach delicate data on the client's gadget. Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently able to help a steady association. At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help.

Agile and complete remote access tool

Commentaires : Highly recommendable tool if your organization needs a remote access or remote support tool.Totally worth it :)

Avantages :

Bomgar remote support is an essential tool for big organizations that need to provide remote support or o access to remote servers.I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly. Additionally, having file transfer and session invitations integrated makes the thing so comfortable

Inconvénients :

A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.