Avis clients sur Remote Support

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Avantages :

Bonne prise en main et exécution facile

Inconvénients :

Un poil lent mais avec de la patience ça va quand même

Logiciel génial

Commentaires : j utilise ce logiciel tous les jours de manière régulière et je suis très satisfaite

Avantages :

Logiciel très rapide et très bien élaboré

Inconvénients :

il y a trop de fonctionnalités pas très innovateur

ce logiciel est très pratique et facile a utiliser en gardant la confidentialité

Avantages :

la facilite a utiliser et son adaptation ou compactibilité

Inconvénients :

rien a signaler pour ma part en fait jusqu'ici, depuis plus de 6mois

avis sur remote support

Avantages :

La fonctionnalité "accès et contrôle à distance" est tres utile et est tres facile. elle fait gagner un temps considérable

Inconvénients :

Peut être une incertitude au niveau de la sécurité lié aux données sensibles

Best Remote Support Tool With Screen Sharing & Remote Access To Complete task

Commentaires : BeyondTrust Remote Support is an innovative product designed to help businesses increase productivity and reduce costs. It offers features such as unattended access ticket management, remote access control, screen sharing, real-time chat, and file sharing. I recently purchased the Remote Support product, and I must say that I'm very pleased with my choice. The unique features and hardware-based implementation were two big factors in my decision making process. The product support was also great - any questions I had were answered quickly and accurately by their team. All of these factors combined make Remote Support a great choice for anyone looking for reliable technical support.

Avantages :

1. BeyondTrust Remote Support allows for remote access control, making it easier to provide support from a distance. 2. Unattended Access Ticket Management ensures that all customer queries are dealt with in a timely manner.3. Screen sharing enables technicians to view and troubleshoot customer's issues quickly and effectively.4. Real-time chat facilitates direct communication between technicians and customers for immediate resolution of problems. 5. File sharing makes it easy to share documents, images, or any other type of file related to the issue at hand.

Inconvénients :

1. BeyondTrust Remote Support may be cost prohibitive for small businesses due to its subscription-based pricing model. 2. Unattended Access Ticket Management can be time consuming and difficult to manage if there is a large backlog of tickets. 3. Screen sharing can lack privacy if the customer does not have complete control over what the technician is viewing on

BeyondTrust: Revolutionizing Remote Support

Commentaires : highlights the innovative and transformative nature of BeyondTrust's remote support solution, emphasizing its ability to revolutionize the way IT and support teams provide remote assistance and support to end-users. It effectively conveys the software's potential to improve efficiency, collaboration, and service delivery in remote support operations.

Avantages :

Improved efficiency and effectiveness in remote support operations.Secure and encrypted communication for sensitive information.Integration with popular ticketing systems for better service management.Real-time chat for improved communication and collaboration.Access controls and permissions for regulated access to remote computers.

Inconvénients :

May require a learning curve for users unfamiliar with remote support software.Additional costs for integration with third-party ticketing systems.Dependence on stable internet connection for effective use.May require additional hardware or software components to fully utilize features.Potential compatibility issues with certain operating systems or devices.

Decent feature set in one application…

Commentaires : I use it constantly, so I'm sure the flaws stand out to me more than most, but overall it does the job and I've found most similar products don't offer the feature set, so while annoying at times, it does the job.

Avantages :

The best part is all the functions in one window. Not only can you view and control user systems, but you can access a CLI outside of opening an app on the desktop and also file management in the same fasion.

Inconvénients :

The long-standing bugs they never seem to fix. Most aren't earth-shattering, but definitely inconvenient.

Excellent Remote Support Experience

Commentaires : Overall, my experience with Remote Support was positive. They were able to quickly and effectively diagnose and solve my problem without any hassle.

Avantages :

Remote Support provided fast and reliable help with my computer issues. The staff was friendly and knowledgeable, and they were able to quickly diagnose and solve the problem.

Inconvénients :

Remote Support could be improved by offering more detailed instructions in their online help documents.

an efficient solution to solve computer problems

Commentaires : Users are looking for fast, efficient and quality support to solve their problems or answer their questions.If the support is available 24/7 via multiple communication channels such as live chat, email and phone, it can enhance the overall experience for the user as they can get quick help at any time. Moreover, if the support staff is well trained and able to resolve issues quickly, it can also enhance the overall user experience.On the other hand, if remote support is not available on a continuous basis or if the staff is not trained to resolve issues quickly, it can lead to delays and frustration for the user. In addition, if responses are not accurate or are inaccurate, it can also hurt the overall user experience.In summary, the overall experience with remote support depends on several factors, such as availability, quality of support, and speed of problem resolution. If these criteria are met, the experience can be positive and helpful to the user, otherwise it can be disappointing and frustrating.

Avantages :

The benefits of such software often include faster resolution of computer problems through real-time viewing of the remote computer and live interaction with a technician. It can also eliminate the need for time-consuming, staggered trips to resolve physical problems with equipment. In addition, remote assistance can provide a convenient solution for people who are geographically remote or have busy work schedules.

Inconvénients :

1-Data security: When you use remote assistance software, you have to share sensitive information such as login information and computer details with a third party. This can pose security risks to your data.2-Quality of the internet connection: The quality of the internet connection is crucial to the effective operation of remote assistance software. 3-Data privacy and security: Sharing sensitive information with a third party can pose risks to data privacy and security.4-Quality of the connection: The quality of the Internet connection can affect the quality of remote assistance and the speed of repairsTranslated with [sensitive content hidden] (free version)

Great software for live sessions and file sharing with a few shortcomings

Commentaires : My overall experience with Remote Support is positive. I use it to provide technical assistance to my clients and colleagues remotely. It allows me to access their devices securely and troubleshoot their issues quickly. I can also transfer files, chat, and record the sessions for future reference. The application is easy to use and has a lot of features that make remote support more efficient and convenient. I would recommend it to anyone who needs a reliable and versatile remote support tool.

Avantages :

I like how easy it is to set up and connect to other devices. The interface is intuitive, and the performance is smooth. I can share files, chat, and control the remote device with no lag or glitches.

Inconvénients :

I have encountered some problems with the unattended access feature. Sometimes, the remote device does not show up in the list of available devices, even though it is online and has the application running.

Allow share Screen with the Help of Remote Support

Avantages :

1. Allow remote access and control seemlesly that is without any lag or hand issue .2. Allow companies to have their own secured environment that is restricting the access of employeee3. integrate with CRM , SIEM

Inconvénients :

1. No support for IOS devices2.. Is comparitively higher in cost than other market established brands

Remote support is good for any platform operated remotely.

Commentaires : Remote support enabled our org to get all the employees across the organization connect via common node and establish communication. Multiple platforms were supported successfully.

Avantages :

Remote support supports installation, debugging, exploration and supporting of multiple platforms virtually. The network connected via web could open up remote session and have users successfully communicate across the world on any nature of support. The software supports presentation, screen sharing and troubleshooting of any platform within the network.

Inconvénients :

The presence of high speed internet is a direct dependency on getting the communication established for remote support. Any minor disruption in the internet connection could force the installation or assistance offered via remote to be restarted from the scratch.

"Comprehensive Review of Remote Support Software: Features, Functionality, and Pricing"

Commentaires : Remote support can be a highly effective way to provide technical assistance and troubleshoot issues with remote devices. It enables support personnel to access and control remote devices from anywhere with an internet connection, which can save time and reduce costs associated with on-site visits.

Avantages :

I liked most security features such as encryption, access control, and session recording, which can help to protect sensitive information and prevent unauthorized access.

Inconvénients :

Dependency on internet connectivity: Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device.

Using experience is good

Avantages :

Most helpful to remote support. User friendly application. User friendly UI interface. Remote device support feature is mostly the wonderful module

Inconvénients :

Remote access is sometimes getting lack . Connect sometimes get out from the service. All over the good application

BeyondTrust Remote Support review

Commentaires : Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us.

Avantages :

BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile. As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use. The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool.

Inconvénients :

Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license.

Amazing features

Commentaires : I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!

Avantages :

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

Inconvénients :

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

Extensive feature set that just works

Commentaires : Since we have started using Remote Support 5 years ago our small team has been able to more proactively help our employee base as more and more have moved to remote roles.

Avantages :

Remote Support when it's needed has been the most impactful for our business. With under a minute set up time we can get on with our Windows and Mac users to review their software difficulties in real time.

Inconvénients :

It would be nice if there was an even quicker workflow when working on macOS computers to pre-approve the Remote Support software in our environment.

Comprehensive Remote Support Software

Commentaires : Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.

Avantages :

The remote access console is clean and fairly easy to figure out. It can be accessed from a desktop program or a web console, allowing me to remotely access quickly and easily from various devices. The chat support feature is very simple to use and allows IT support professionals to access my machine for troubleshooting in a transparent way.

Inconvénients :

Colors on imagery were rendered strangely when remotely accessing some computers. There is a way to fix display color settings within the software, but it took me a long while to figure this out. Dynamic display rendering would have prevented this struggle.

Powerful and Easy to Use Remote Support Software

Commentaires : By far the best remote support software for help desk administrators. Easy for both the end users and technicians to use.

Avantages :

Love how easy it is to share a link with users to remote into their computers. Also like that it hooks in with VNC and other help desk support programs.

Inconvénients :

Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer.

Bomgar Review

Commentaires : Overall this is way better than Teamviewer and most remote tools. I would recommend this tool to anyone using remote support. Way more functions and very easy to use overall.

Avantages :

Personally I like a lot of things about this software. Going to outline/describe them below: 1. Simple way for users to join sessions: All you have to do is direct them to the website you've created to have them join and give them a code. Most of the time I email them a code with the email button and it does all the work for me in the way of instructions. 2. Chat features within the session are useful: This is a must to have. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. You can even chat with just your coworker while in a session without the customer seeing the information. Also, adding notes within the session. 3. Color/Background/Quality Control: You can disable their background or disable most colors to allow higher bandwidth on your sessions. This is very useful whenever someone has a slower speed and cannot handle all of that during the session. 4. Adding scripts during sessions: You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. Super useful. 5. Pinning sessions: You can pin someone's computer to jump back on later. Very useful when its a shared computer and you don't have him to walk someone through joining the session again

Inconvénients :

I don't like how sometimes this software will glitch when escalating the administrator access and then the loading window won't go away. Now you have this stuck window in your way, can't elevate your access and now you can't close the session either. Ontop of that you can't quit Bomgar until all sessions are gone. Since you cannot close this session you cannot close Bomgar without force closing through Task Manager.

Easy remote support while maintaining a controlled environment

Commentaires : Staff will always have hesitation when allowing IT to remote into their computers. This can cause resolution and deployment times to skyrocket. But Bomgar Remote Support features a full suite of tools that allows the company and its users to feel confident in letting IT remote into their machine because of its many features and customization options.

Avantages :

Bomgar Remote Support is easy to install and manage for your staff and IT support. You can deploy a shortcut to computers and set it up to start remote sessions immediately, or allow a support rep to give a session key to start the session. So there are lots of options to customize how you want to manage support sessions. Once you're remoted in, a range of options for controlling the computer are available to the rep, allowing the sessions to go faster like control panel shortcuts, screen shot options, and an easy to use file share interface. The customer can see everything happening and chat with the rep in a chat box, which also displays helpful information like what commands the rep is running in the background. There is a lot of transparency when running Bomgar so everyone can feel safe and comfortable sharing their computer with an IT rep. Bomgar also integrates with other software like Service Now.

Inconvénients :

Bomgar Remote Support does take a lot of planning to set up properly and get running efficiently. A lot of the security and transparency features will require a lot of app administration. If you're a one-man or smaller shop, you will have a longer time getting many of its features up and running.

A very pleasant discovery

Commentaires : Very positive. She has really made my work remotely at home, very often taking away the difficulty of physically reaching the workplace!

Avantages :

I have been using this software for a long time to manage my work from home but still have access to my computer at work. Especially during the COVID, in fact, my employer he advised me to use it to manage all the programs and archives on the device present at work, but from the comfort of home. Appreciate that there is a code you need to enter to enable access on the other computer, but then there is the possibility of saving the connection between devices to speed up access. Also the program is fast, intuitive and quick and up to now, it has never bugged or crashed. Truly an outstanding find

Inconvénients :

Very often the connection can be lost, due to wifi or router shortages, so it is essential to have a stable connection to have a smooth use of the program. I would like the possibility to remove the cursor of the other device, to have a cleaner view.

Great product, a bit on the pricey side

Commentaires : I provide remote helpdesk support for a wide-range of users from different industries who are seeking immediate assistance and resolution, typically before an onsite visit would be employed. Bomgar, once it is up and running, is a really good remote support tool and I don't mind using it- would like it if the price were not so high, but hey, its the cost of doing business these days! Still a really good product, however.

Avantages :

Setting customer's up is pretty easy. I find that when I use Bomgar over other remote support services like TeamViewer or Logmein for example, I think Bomgar's interface for connecting with a customer is smooth and pretty efficient.

Inconvénients :

The way Bomgar implements the elevated privilege feature. If a customer has already agreed to have a remote session with me as an IT Pro, then that function should be a clickable feature BEFORE the session begins and on the client's side. Sometimes after getting connected with the customer, the elevated privileges can become cumbersome and sometimes time-intensive, either because the customer does not know their username and password or attempting to get the privileges as the IT Pro, does not work, because at times Bombgar does not recognize my (correct) admin credentials.

This is amazing remote support

Commentaires : This is almost like the internet for us. When it goes out we are not having a good day. The good and bad to that is that if the internet goes out we are out of this, but other than that we have only had one time where it went out and that was because our device needed to be replaced. Another selling point to it was that we were able to get a backup uploaded to their support and they setup a cloud appliance so we could get right back up and working.

Avantages :

I love everything about this product. This is super easy to use, it has tons of great features, its rock solid and they have great support. The remote feature itself is great but that is a small part compared to what all else this can do. You can do just about anything you want or need to computers as you connect. If you are working on specific things and have scripts or software to run, this make it very easy to run those from the console. We have tons of scripts setup to run in the background to fix any number of issues.

Inconvénients :

Honestly the only thing to dislike is the price. This is definitely at the top end of remote support products, but i think it justified by what all you can do with this.

Useful for IT issues

Commentaires : Overall this has been a great tool and allows you to have IT help at your fingertips as if you had someone sitting right next to you.

Avantages :

Bomgar allows our IT department to remote into our workstations and address computer issues. It's very user friendly! Once opening the program our IT tech will provide a session key number which you enter and allows them to remote in and take over. I'm generally on the phone with IT while they are accessing my system, but there is also a chat feature that allows you to communicate with whoever is remoting in. Both users can utilize the mouse or keyboard, so I can show them exactly what I clicked on or what error message I am encountering. It has saved so much time as our IT team is relatively small, and an inability to access programs or have a functioning computer can easily impact patient care. I don't have to wait hours for a ticket number to get assigned to a person who has to triage me along with tons of other people. You can also get a transcript of your chat after you have closed the session. There's an icon that will appear on the top right hand corner of your screen to let you know you are connected and someone else has access, and it's easy to know that the session has ended because the icon disappears and there's a notification that you have logged out.

Inconvénients :

I have no problems with this software! I have never had trouble with it loading, and each time I've had to use it it has booted up quickly without error, runs smoothly while someone else is accessing my computer, and is incredibly easy to navigate and use.