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En savoir plus sur BeyondTrust Remote Support
Bomgar est le leader des solutions de gestion des accès sécurisés offrant une connexion sécurisée et contrôlée à n'importe quel appareil.
I like that we can integrate with out O365 SSO instead of having to have a separate login for the software.
It can be difficult to initiate and once initiated it can be difficult to get it to stay connected to my customers screen.
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The best remote support software for small businesses
Commentaires : En conclusion, je recommande vivement le logiciel "Remote Support" de Beyond Trust. Son interface intuitive, sa stabilité des connexions, ses fonctionnalités avancées et son support client exceptionnel font de cette solution un choix judicieux pour tous les professionnels ayant besoin de fournir un support technique à distance efficace et sécurisé.
Avantages :
Je tiens aujourd'hui à partager mon enthousiasme concernant le logiciel "Remote Support" développé par Beyond Trust. Après avoir utilisé cette solution pendant plusieurs mois, je suis réellement impressionné par ses fonctionnalités et son efficacité remarquable.Tout d'abord, permettez-moi de souligner la facilité d'utilisation de cette plateforme. L'interface intuitive et conviviale permet une prise en main rapide, même pour les utilisateurs novices. Il m'a suffi de quelques minutes pour maîtriser les fonctionnalités principales et commencer à profiter pleinement de ses avantages.L'une des caractéristiques qui distingue "Remote Support" est sa capacité à établir une connexion sécurisée et stable avec les systèmes distants. J'ai été agréablement surpris par la rapidité et la fluidité des connexions, garantissant ainsi une expérience sans accroc lors des sessions de support à distance. La fiabilité de cette solution est tout simplement exemplaire.Un autre aspect positif de Beyond Trust est leur service clientèle. Leur équipe de support est extrêmement réactive et compétente. Chaque fois que j'ai eu besoin d'assistance ou de conseils, j'ai été impressionné par leur rapidité à résoudre mes problèmes et leur volonté de fournir
Inconvénients :
La stabilité du logiciel est également à mentionner. Bien que j'aie rencontré quelques interruptions de connexion occasionnelles, j'ai été agréablement surpris par la capacité de "Remote Support" à maintenir des connexions fiables, même dans des circonstances moins idéales. Cela m'a permis de poursuivre mes activités sans trop d'impact sur ma productivité.

Logiciel de support client
Avantages :
Très cool et sympa et facile à utiliser avec une bonne qualité d'interface et des fonctionnalités permettant d'intégrer également d'améliorer les services de vente des entreprises et à travailler à distance également .
Inconvénients :
Top produit de support client et très professionnel . C'est le meilleur et je vous le recommande. Je n'ai eu aucun problème depuis que j'utilise ça .
Produit parfait
Commentaires : La solution nous a aidé pendant la période de covid pour assurer le support et la sécurité des accès
Avantages :
le support est joignable ainsi que l'intégrateur était à la hauteur avec des profil certifies
Inconvénients :
le budget alloué à la solution est un peu couteux
Assistance
Avantages :
C'est un logiciel qui permet à chacun de nous faire parvenir les informations nécessaires
Inconvénients :
C'est un logiciel qui permet aux utilisateurs de voyager à travers le monde mais peu utilisé
Logiciel d'assistance technique
Avantages :
Un très bon outil de gestion technique qui offre une bande d'assistance des périphériques à distance
Inconvénients :
Non, il est à recommander, je ne trouve rien à reprocher
un meilleur site de travail
Commentaires : j'aime cette expérience que partage aujourd'hui je vous recommande ce site
Avantages :
sa qualité de répondre présent aux utilisateurs dans la demande des utilisateursj'
Inconvénients :
personnellement j'ai pas trouvé des difficultés à utilisé ce site par contre je recommande aux gens.
Gestion à distance
Avantages :
Très efficace pour gérer ses dossiers depuis n'importe quel ordinateur.
Inconvénients :
Ce service est vraiment très bon pour moi. Je n'y trouve pas de problème.
Logiciel génial
Commentaires : j utilise ce logiciel tous les jours de manière régulière et je suis très satisfaite
Avantages :
Logiciel très rapide et très bien élaboré
Inconvénients :
il y a trop de fonctionnalités pas très innovateur
ce logiciel est très pratique et facile a utiliser en gardant la confidentialité
Avantages :
la facilite a utiliser et son adaptation ou compactibilité
Inconvénients :
rien a signaler pour ma part en fait jusqu'ici, depuis plus de 6mois
Top
Avantages :
Bonne prise en main et exécution facile
Inconvénients :
Un poil lent mais avec de la patience ça va quand même

One of the best platform to connect or control a device remotely
Commentaires : With Remote Support - we can assist users remotely. We do not need to go on-site to troubleshoot. It saves our time and also help the users real time.
Avantages :
What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine. The deployment is very easy and it really does it's function as a tool.
Inconvénients :
Other than network issues on the user's end as it really affects the remote session and the troubleshooting that I'll be doing on the device, Remote Support if perfect for me. I did not encounter any issues.

Remote Support- A good remote mobility solution
Commentaires : In a nutshell, Remote Support is a good tool for the overall company's customer satisfaction score growth and loyalty. It helps achieve needed tasks in seamless manner.
Avantages :
The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis. We tend to our customers on their issues very fluently.
Inconvénients :
At times we had few connection issues which were later on fixed by the respective admin teams, other than that this tool never gave much issues.
Nice Remote Support Tool
Avantages :
Very simple for clients to utilise. Great UI and excellent product support
Inconvénients :
lacks support of IOS user. The price point is high

Review for BeyondTrust Remote Support
Commentaires : BeyondTrust Remote Help offers an excellent encounter for far off help. Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement. With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients.
Avantages :
It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance.
Inconvénients :
Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records.
Remote Support software.
Commentaires : It is the best software for offering and receiving support remotely in any business setup.
Avantages :
This software brings solutions closer where one can offer and access support remotely without physically engaging. It has helped improve quality of services and satisfy both the customers and employees needs. It has great features which makes it user friendly and easy to understand. They have a great customer care services which is always ready to serve.
Inconvénients :
I have no improvement suggestions for this software.

One of the leading Remote Support tool
Avantages :
Ease of use and feature set is rich and exhaustive. recommended for large corporates as well.
Inconvénients :
Good product and it comes with a price. Costing can be improved for more widespread adaption.
Good option, could be optimized
Avantages :
Ease of use and functionality of the product made it a good choice.
Inconvénients :
Overnotifications and difficulty tracking and using specific reporting issue areas makes it difficult.
Alternatives envisagées précédemment :
Ideal Remote Support Tool with Comprehensive Password Management Capabilties
Commentaires : A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal disruptions to remote support operations. In overall the experience has been really good with minimal support requests coming from clients with respect to the daily operations, once finetuned properly.
Avantages :
The ease of implementation with the ability to customise to meet client requirements accommodate enhanced security requirements, especially focusing the zero trust concepts. The intuitive UI makes the experience more positive.
Inconvénients :
Overall, the product is really good. However, have come across challenges due to external factors like connectivity and bandwidth requirements.

faster and safer remote support
Avantages :
with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money
Inconvénients :
Actually, there is nothing that I don't like at the moment that I have used it. I found it useful and effective for fast remote support.

Best helper in any type of situation.
Avantages :
I loved how it was very easy to access and knew the things I needed help with as if it was there with me.
Inconvénients :
Only thing I would wish different is that it was more affordable so everyone could test it out!
Agile and complete remote access tool
Commentaires : Highly recommendable tool if your organization needs a remote access or remote support tool.Totally worth it :)
Avantages :
Bomgar remote support is an essential tool for big organizations that need to provide remote support or o access to remote servers.I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly. Additionally, having file transfer and session invitations integrated makes the thing so comfortable
Inconvénients :
A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.
Manage and support remotely
Avantages :
Easy to use and can easily take control and troubleshoot another PC remotely. Best tool for IT Support Executives.
Inconvénients :
The UI looks outdated and needs improvement.
Essential Tool for Business!
Commentaires : It is a very useful tool for IT support, troubleshooting, and collaboration purposes.
Avantages :
I Iove that BeyondTrust Remote Support is designed to be user-friendly, with features like one-click session initiation and a customizable interface. This makes it easy for my clientele to get started with the tool and to navigate its functions. One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and session recording capabilities. This helps my clients feel more confident that their data and systems are secure while using the tool.
Inconvénients :
I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the performance and functionality of the tool.
Importance of Remote Support
Commentaires : Meets the need for team operation and streamlines the improvement of production management.
Avantages :
Practical implementation, flexibility of operation between machines, easy team management, good task developer, password security and control.
Inconvénients :
Very slow customer service, response task synchronization with duplicates.
Remote Support software did much to streamline the support process for me and my colleagues
Commentaires : My company started using Remote Support about 8 months ago. We wanted a more seamless option for support when we were upgrading systems across our firm. I decided to try this out, and me and my team have had very good experiences overall. Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support features.
Avantages :
The remote access feature was very easy and painless to use overall. The person who helped me had quick and seamless access to my desktop setup, and it was as if there was no disruption at all! The file transfer feature was also very intuitive.
Inconvénients :
Nothing in particular really stood out as anything I disliked. I had a thoroughly good experience with Remote Support.