Avis clients sur Therasoft Online

Liking Therasoft more and more after more than a year

Commentaires : I am the sole practitioner in my private practice and use Therasoft for storing client data, electronic billing, tracking and billing for co-pays, text or email reminders to clients about appointments, and encrypted emails for confidential information. Therasoft works FOR me - because Therasoft works WITH me!

Avantages :

1. Customer service is patient, straight forward, individualized and makes a consistent effort to be responsive. 2. Over the past year, Therasoft has made changes to their staffing system to increase availability after hours - which is especially important to me as there is a significant time difference between our respective locations. 3. There is no pressure to add more services than you need. They genuinely want customers to have the best fit which is, of course, a great customer service strategy but with Therasoft it's not just for show. 4. They have been open to scheduling regular weekly phone consults with me for as much or as little time as I need. If our rep - whom I consult with - is not able to make it, she notifies me ahead of time. Our consults are goal directed but have a personal warmth that I value and have come to trust. 5. THERE IS NO AUTOMATED VOICEMAIL SYSTEM with irrelevant mandatory options but not the ones you need and no way to access a human being. Usually I reach someone directly and that availability has now increased. If the answering service picks up, it can be a little frustrating - even when I've been frustrated and called repeatedly, Therasoft staff have been professional and focused on problem-solving.

Inconvénients :

Occasionally, there are technological problems that can only be resolved by the developers. In fairness, these tech problems have been minor (not major - no lost notes, files, whole narratives). One of these problems was resolved only after about 6 months. I was persistent about it and appreciated that my persistence was treated in a matter of fact manner rather than an irritant. Admittedly, I wondered if they were really working on it. But then, one day, it was resolved - no fanfare, just fixed.

Help can't get in

Avantages :

Easy to see the schedule. I don't have anything else to say

Inconvénients :

Problems getting access, hick ups that need fixing regularly

Therasoft handles most of our needs but has flaws

Commentaires : Pros - it electronically handles insurance, it autofills, customer service is always helpful, the programming department is always willing to make changes to better fit our needs, they are ICD-10 ready! :) Cons - it is not very user friendly. We have a very unique practice, so I understand that finding software for our particular needs is going to be tricky. I appreciate all that therasoft does to try and meet the needs of our practice. At our practice we run several group therapy sessions. Finding individuals in the groups is ridiculously difficult. We have to know the name and date of the group in order to find a particular individual. Ideally we should be able to find the client under the 'individual' tab, and there should be a list of appointment as well as group therapy schedule. We also have several clients that have their bills paid by a third party. Some of them like to share the cost. Therasoft is incapable of accurately splitting the bill. We have tried using the provided percentage option, and it does not calculate accurately. We would also like to be able to put money on deposit and have it held for that particular date. (For example, we have had clients pay for the full session before we know if insurance will cover the cost. It would be nice to be able to put that money on deposit, but have it held for only that session date (obviously, with the option to easily move it to another day).) When there is money just sitting in the deposit account it is difficult to know when it got placed there and why it is placed there. We also have had several customer complains in regards to the bill. It is difficult for them to read and understand. It is also difficult for us when they tear off the bottom portion and mail it into us, it does not give any dates that that bill is in regards to. It would also be nice to be able to edit a payment once it has been added. There have been several times when I enter in the payment information, only to discover after the fact that I put in the wrong date, or the wrong transaction number, then I have to delete the whole payment and start over.
Overall, we use therasoft because it is the best software for our billing needs. However, I do feel like it is challenging to get around. We actually use a secondary software program for our therapists and clients to keep track of appointments because of the way it looks, its ease of use, and the ability for clients to book their own appointments online.

The absolute best Mental Health EHR on the market!

Commentaires : Overall, I just love Therasoft Online. They have streamlined, organized, and enabled me to complete and monitor clinical and administrative tasks with efficiency and ease. This has allowed me to focus and spend more time on what I love and do best....provide therapy to some really awesome people.

Avantages :

I have been using Therasoft Online for the past 8 years. I am long overdue in giving them my two thumbs up. I can not begin to express how pleased I am with this software. Therasoft Online offers a big product to the small private practitioner. It is a high-end software at an affordable price. Therasoft Online is comprehensive in terms the numerous features that it offers (i.e., registering, scheduling, assessing, documenting, storing, billing, reporting, sending auto-reminders, integrating social media/web marketing, and incorporating HIPPA compliant email, apps, and teletherapy, to name a few). Therasoft Online keeps my practice current and enables me to offer my clients state-of-the art technology to enhance their experience. I think one of the things that I love the most about Therasoft Online is the fact that my practice has been able to change and grow over the years...and I've never needed to change my EHR system. I started as a sole practitioner in Texas, expanded my practice to the US Virgin Islands, and grew into a group practice. Therasoft Online made all of my transitions seamless. From support team, I have always received excellent and competent service. It actually feels as if we are part of the same team. I have recommended Therasoft Online to ALL of my colleagues...it's the least I can do for a company that has been more than good to me. They have my highest recommendation.

Inconvénients :

I really love the apps, but would like more functionality and integration. I am unable to see my client's secure messages and I can not see appointments confirmed by the client.

Disappointed

Commentaires : Disappointed doesn't begin to state the way I feel about this company. In the beginning they were awesome. Now not so much at this time. To begin with it is very expensive for what you get. Next customer service is lack luster to say the least. Every time I call most of the time my issue is not resolved and I am told I will check on that and get back to you. The majority of the time nobody does get back to me, which brings me to the next problem I have. I was paying a substantial amount of money for them to do my billing. In 2018 and into 2019 (the dates could be wrong) it did not get done on time by the individual who was working on my account. This cost me thousands of dollars and all I got was I am working on this (by the new person). They did take some money off of my one bill, but I never collected on all the claims that were not filed in a timely manner. This was on Therasoft so why did I have to eat the loss? Of course that fell on deaf ears. I have been with this company since I began my practice which is now 6 years. All of this time I have been on autopay. 12/19 I see the inv. which I received on the 15th of the month. On the 30th I receive an email stating that they are going to suspend my account for non-payment. So I call and of course AGAIN nobody is around to address the issue, but was told that the girl that handles would get back to me either by phone or email that never happened. I am out $$$ and patience.

Avantages :

It is good for clinical documentation.

Inconvénients :

Difficulty with splitting payments Slow speed and I thought it was just my WIFI, but it is the same no matter what wifi I use Poor problem resolution Unable to address other specific situations Unable to pull a list of progress notes for all clients

Therasoft is a personal assistant for the disorganized therapist!

Commentaires : Overall the program offers the therapist a way to organize his/her work. It helps me to dot my i's and cross my t's so that in the event of an audit I know that I have collected all of the required information. The support staff have been very responsive and willing to take the time to answer questions. Therasoft is a company that is willing to implement the suggestions given by its clients and that it is working to continuously improve their product to provide the best practice management system available.Overall, the Therasoft saves me time and provides with peace of mind that I have all the information I need to have a complete client medical record. I have recommended this program to others and think that as long as the monthly cost stays equal to what I get paid by the insurance for one session then I will continue to be a faithful follower.

Avantages :

The program is comprehensive-from start to finish. Registering the client is very easy and the forms automatically put information in the system where I need it. The billing is very easy and really is one just one click! The treatment plan section does help simplify and organize my work with clients. The system is very smart and easy to use once you learn all the details and all it has to offer. I'm still discovering new features all the time that helps to make my life easier. INNOVATIVE is the main word to describe this system.

Inconvénients :

The calendar squares are too small. I wish that I could click on a client's name and then be in their individual system with a VERTICAL list of their personal info, assessment, tx plan, medication,progress notes, discharge summary, and payments. This would be an easier set up as I often get confused having to click all aroundclient lists when working on one client's information. Therasoft definately needs a medication section with history, dosage, side effects-it would be great if the current med list AUTOMATICALLY populated each progress note and that it could be amended right there instead of having to rewrite the meds each time. I wish that I could view a ROLLING screen of the progress notes instead of having to click between screens from different dates of treatment. Therasoft desperately needs a Help tab to answer quick questions about using certain features. Despite these limitations, I bet these features will be added VERY soon given the responsiveness of the company.

Therasoft EASILY & COMFORTABLY meets ALL OF MY NEEDS as a solo practitioner. Major Kudos!

Commentaires : It has helped me to be better organized and thus feel less stressed. Having everything now available in my telephone app is the icing on top of the Therasoft cake. The creator of this program and his/her hand picked staff deserve my heartfelt thanks!!!!

Avantages :

I love how help is so available from the support staff. Not only are they knowledgeable but for less tech-savvy individuals like me, they are patient and provide guidance in a manner that helps build my confidence in going forward. The program is very user-friendly and intuitive. Therasoft has also done an excellent job in providing ( as well as anticipating ) all of the ingredients necessary to run a successful a practice; it is right at your fingertips. The scheduling of appointments, billing, therapy notes, CPT codes, DSM 5 diagnoses, as well as an app for your phone that can provide your entire client list, contact numbers, and daily appointments. They are even introducing video therapy sessions/conferencing and electronic billing (for an additional yearly charge scaled to the size of your practice). In brief, I am totally satisfied and would DEFINITELY encourage any practitioner to try their free 30 day trial......you will NOT be disappointed :-)!!!

Inconvénients :

Perhaps, in the future, Therasoft might consider developing a platform to dictate notes and appointments instead of my having to type them (for the computer as well as for the app)......just a thought.

Practical Features and Great Customer Service

Avantages :

The software helps me stay organized in my practice by having scheduling, billing/payment, and charting all in one easy location. I use it daily and one of my favorite features is the email or text reminder option for clients as it has helped to cut down on missed appointments. I've rarely had questions over the two years I have used it, but when I do, the customer service response is quick and professional.

Inconvénients :

The feature for providing superbills to a client's family member (alternative email) was tricky to use at first.

Great features, needs work.

Commentaires : It's difficult to think of a more comprehensive software available for therapists to run a private practice, in terms of variability of options for charting, assessments, and treatment plans. It also excels in terms of its intuitive interface from the calendar, which makes it very easy for new therapists to learn. We've been using Therasoft for over three and a half years and, on the whole, have a limited number of complaints, but the complaints we do have are significant. The first problem area would be in terms of tracking aging claims. There is no clear and comprehensive way to manage aging claims in Therasoft. While there are multiple areas to manage claims from within Therasoft, there exists no simple way to manage bulk claims, aside from cobbling together effective methodology from the various reports that Therasoft generates in the form of excel spreadsheets. The second area that I would give Therasoft poor marks in would be in relationship to secondary insurances, as Therasoft offers no mechanism to track secondary insurance claims. While we've developed our own internal procedures for tracking these, it currently can't be done with Therasoft alone. In addition, Therasoft offers its own merchant account for credit card transactions. Unfortunately, Therasoft's merchant account services offer no itemized report for what you are being charged on a per transaction basis. The reports available within Therasoft often seem to disagree with one another and do not always match bank account deposits. While I have called and emailed about this, it has never been fully resolved and remains an ongoing problem. Which leads me to my final criticism. Responsiveness. While I have to give really high marks to Petra, Irina, and Gene over at Therasoft (they are super-helpful for day to day challenges that might arise), problems related to Therasoft's functionality are rarely addressed in a timely manner. Jas is the only person within Therasoft that seems to have the ability to edit, alter, or fix Therasoft when it comes to matters of core functionality, and his responsiveness has become increasingly limited. Therasoft offers a better array of exceptional components than most of the competition does, despite my above complaints, and I still believe they offer enough functionality to make their software my first choice, though I think it worth a prospective customer's time to investigate the needs of their practice before making a decision.

PROFESSIONAL OPINION OF EHR

Commentaires : OVERALL EXPERIENCE WAS GOOD, BUT WE NEEDED A DIFFERENT SYSTEM FOR WHAT WE NEEDED TO DO WITH THE EHR

Avantages :

IT WAS EASY TO DO PROGRESS NOTES, USER FRIENDLY

Inconvénients :

WAS MORE DIFFICULT TO USE IN ASSESSMENT FOR MENTAL HEALTH CLIENTS

Excellent Integrated Softward with Amazing Customer Support for Psychotherapy Notes and Billing

Commentaires : We are extremely pleased with Therasoft and highly recommend their software package and support services to our colleagues in the business of providing quality mental health services.

Avantages :

Therasoft offers a unique package that includes client demographics, attendance, calendar, notification and billing capabilities. Medical records forms are customizable and efficiently generated. Customer support for all phases of the product from software customization to insurance billing and follow-up is excellent. Utilizing their integrated billing and claims management services have resulted in our business receiving steady income that increases cash flow dramatically. In particular, services by our dedicated claims representative [SENSITIVE CONTENT HIDDEN] has helped our start-up to get to the next level in our service provision and financial strength.

Inconvénients :

We have not identified any downside to utilizing this software package with customer support for integrated client management and insurance billing.

Therasoft Online Works for Me

Commentaires : For most of my career, I have not had to deal with the nuts and bolts of a private therapy practice. I had either been employed by a group that provided all support services, or I contracted with a practice management service which did everything for me. All I had to do was my clinical work. But with the ever shrinking reimbursements from insurance companies, I was forced to cut overhead costs in order to make it in a private practice. That is where Therasoft Online has been a life saver! Therasoft Online is a comprehensive practice management service that allows me to do my own scheduling, billing, bookkeeping, digital therapy notes, practice analysis, report writing, referral source maintenance, client communication and more that I have yet to discover, all from my office computer, or from any computer with a secure internet connection. I am able to save from $450 to $700 each month by doing tasks that I used to pay for without Therasoft Online. Depending on my work load, which ranges from 30-42 clients each week, I spend 2 to 5 hours per week on my practice business,, most done from home on weekends or after hours. And I can get a lot done in those open hours between appointments! There is a lot to learn about practice management, and I was totally "green" to this aspect of my work. I have to say that I have proven to be a slow study in becoming familiar with the many aspects of "running this railroad". The Therasoft system was at first very confusing, complex and at times intimidating to me. Someone with a better starting familiarity with office procedures would likely have less difficulty than I did. But the support staff at Therasoft Online has been VERY responsive to my needs, and have been very patient with helping me learn the system. Therasoft pricing is what really sold me on the service. If I want it, I can opt in for more hands-on management of insurance claims and follow-ups, but at less expense than I had before. I recommend Therasoft Online to any Private Mental Health Practice, regardless of size. I am a sole provider, but the same services that I enjoy are available to group practices also.

Our first EHR, like the clinical and billing capabilities, but some problems still not fixed.

Commentaires : We like the combination of clinical and billing features, thus streamlining our processes. Problems with supervisor signatures lines appearing on fully licensed psychologist's Standard progress notes when printed have not been corrected in TWO YEARS in spite of promises, "The developers are working on it."
For those of us using your back office enchanced billing, I would like to see reports (graph and text) showing the $ health of the clinical practice and collections: re total $ collections, ratio of $ and % of collections to $ and % of collectibles , $ and % of write-offs and adjustments, outstanding AR, average collected per CPT code.
Also, current progress notes do not have a non-billable, non-attendance option for a note (e.g., content of phone conversation) that would appear chronologically with all the other progress notes. There should be that option.
When we started up in July 2015, we were advised that it would be quite possible to combine our old AR with the new Therasoft AR, even though our old AR had to be manually entered for each established patient. This was a FIASCO and cost us thousands of dollars in lost AR and problems with maintaining the good will of our clients because of billing errors. We followed Jas' advice but he over-promised. Advise your clients to bring a balance forward from the old AR and leave it at that. We are just now recovering from that problem from four years ago! This problem also undermined our confidence in Therasoft's ability to deliver on promises.
I would also like to learn more about Therasoft's reporting capabilities. Perhaps an advanced practice training for experienced users who can come together face to face and learn of the program's other capabilities when it comes to managing a practice, reviewing the financials, , streamlining reports, etc.
Your enchanced billing collection fees are reasonable. We have decided to use this service because of the redundancy built into your staffing capabilities, Gene and staff working hard in getting our AR down and more current, and following up on problem accounts.

Everything a clinician needs for practice management

Commentaires : Being able to run and manage my practice more efficiently.

Avantages :

Being able to do everything to run my practice from appointments, documentation, marketing, and billing. I have tried several other software programs prior to Therasoft Online and had to piece mill other programs to make it all work. With Therasoft I don't have to use any other program to fulfill my needs. My clients like the ability to register and schedule their own appointments for convenience. I like the ability to have online sessions for clients that cannot travel to the office. The mobile app for clinicians is very user friendly and provides more features than other softwares I have used. Whenever I have a question or problem the team is readily available and responsive.

Inconvénients :

The price is a little higher than other EHR software, however the features are worth it in the end.

The support system is excellent.

Avantages :

The ease of using it. It has everything. I need at my finger tips. I can look at a glance to see client status. That they attended session, they paid for session and notes on session completed. I can easily see outstanding balances on individual clients as well as over all summary of outstanding money owed. I do not take insurance so I can not comment on that part of the program however it looks straight forward as far as ease.

Without this software and the people supporting it, my practice would suffer greatly.

Commentaires : My practice is efficient and I am able to handle all aspects of practice management.

Avantages :

Ease of use, multifunctionality, and the support staff in the A/R department; without them, I would suffer financially, as my focus remains on my clients as opposed to my earnings. Without their efforts and consistent support, I would know little to nothing about what is needed in order to submit claims and deal with insurance companies.

Inconvénients :

Given that I employ the calendar for both professional and personal use, I'd like to have the ability to more easily overlap sessions and personal events.

Excellent Service

Commentaires : We have recommended this product / service to many clinicians in our area.

Avantages :

We especially like the ability to enter, store and retrieve documents and information on the electronic record.

Inconvénients :

Can be a bit cumbersome setting up insurers, coordinating emdeon and insurer electronic filing and payment process. But once it is in place, it is great.

using Therasoft since April 2016. it is a very functional full practice management product.

Commentaires : Therasoft helps me stay organized. I love one platform for documentation, billing, etc.

Avantages :

I love the availability and responsiveness of customer services. there are many templates for most any type of client interaction. this product is just perfect for a single provider or a growing practice.

Inconvénients :

the treatment plans a little tedious to complete. iIthink that product can do sooo much, it is a bit overwhelming initially and takes some time to customize it for my practice...but that is a pro too

Best up-and-coming software for Psychologists and Mental Healthcare Workers!!!

Commentaires : We have been using TheraSoft for approximately a year now and have been very pleased with its overall performance. You cannot beat their outstanding customer service and software features for such a great price! I highly recommend trying this company out.

Avantages :

*Excellent customer service with quick response time to your questions and concerns. If they do not have an answer to your question, they research it until they do and follow-up with you quickly. *Amazing competitive rates. *Great software features such as, but not limited to: Direct links to pre-register your patients from your website, easy-to-use scheduling calendar, inter-office messaging system, ability to upload patient records and insurance cards, ability to keep track of authorizations and pre-certifications, and the ability to charge patient's credit cards directly through TheraSoft with First Data Merchant. *Iphone app *Remote access to your patients' accounts no matter where you are at. *Extremely user-friendly filing of electronic or paper claims submission.

Inconvénients :

*The accounting reports could be better in regards to end of month reporting (insurance plus patient payments). *Billing statements can be very time consuming if you deal with a lot of divorced parents and have to seperate the bill up between parties. *Sometimes the authorization tracking system is off and inaccurate and it does not alert you when you are low on visits.

Therasoft

Commentaires : It's good for solo practice as well as groups; from appointments scheduling to billing. I am able to meet with couples as well as individuals. I am not sure how I would offer group sessions online as I have not yet used it for this modality.

Avantages :

Therasoft is fairly easy to use. It is perfect for the solo practitioner as billing, accounting, and reports are easily generated with the click of a few buttons.

Inconvénients :

I'm still not well-versed on the various features. However, I am able to reach out for support when needed. I am happy when I am able to reach someone live and not wait for the response to a ticket as some problems often need immediate resolution, i.e., being unable to connect to a client.

I find the system very easy to use, I can access it from anywhere, and I really appreciate support.

Commentaires : It allows me to focus on my clinical work and makes running the business as easy as possible from the practice management side.

Avantages :

Simple, secure, cloud-based, comprehensive practice management software makes my work much easier to do on a daily basis, and allows me to focus on the clinical work.

Inconvénients :

Half-jokingly, I wish that it could do my paperwork for me! It also cannot demystify the insurance world with all of its ins and outs.

Return to Therasoft System for my office

Commentaires : Streamline the system of managing client information in an organized manner, and ease of billing, either insurance or credit card for payment.

Avantages :

Ease of use between items and logical presentation of topics for a therapy office use.

Inconvénients :

The List of ICD Codes is not alphabetized.

Therasoft review

Avantages :

Customer service is wonderful about getting tickets resolved in a timely manner. Information is easily available about updates as the send emails frequently and update the website.

Inconvénients :

Unable to easily access specific information. If specific information is needed, we have to ask for a report to be built.

review

Avantages :

ease of drop down menus/ accessible to entire staff regardless of their previous experience

Inconvénients :

the new login program. it is so annoying and difficult to use I am considering a switch to another platform/program

Often slow. Too slow to type notes between session. Not reliable to do work

Avantages :

All the features, cost, response from customer service staff, willingness to take modifications in consideration

Inconvénients :

Not consistent to depend on when you have a specific window to work. Will time you out, not allow you to log in, takes too long to reload pages, is cumbersome to complete notes in a timely manner between clients, often frustrating.