Avis clients sur Therasoft Online

This is the best software that I have used compared to some others I've briefly tried.

Commentaires : I love the software and the ease of use which it creates.
That changes are made to the software and I am unaware e.g. formatting, new additions to charting or billing.

Avantages :

That it is user friendly. Its easy to manuever. The video trainings are helpful and keeping track of clients is super easy.

Making the Switch to Therasoft

Commentaires : My experience with Therasoft has been positive across all dimensions, from the follow-ups to questions I've raised to the support staff/onboarding team's commitment to getting their users up to speed as quickly as possible, freeing us up to serve our clients.

Avantages :

My former EHR vendor recently significantly raised their prices to bring them more in line with other EHR vendors. With this price increase, I had to evaluate them in relation to other vendors charging approximately the same price. While Therasoft is more expensive, the quality of their product is far superior. Specifically, I appreciate how the information within the EHR is organized and displayed on the screen. I like how the treatment plan is very accessible and informs the treatment session note. I like how my custom designed website is an integral part of my EHR. With Therasoft, everything weaves together in a dynamic way, supporting more rigorous charting process that is easier to navigate than my former EHR. Therasoft helps me to better conceptualize my cases.

Inconvénients :

Therasoft is a robust program that takes a while to learn. The learning curve is well supported by their transition team and onboarding resources. Therasoft wants you to be their customer for the long-term, and they're willing to go the extra mile with customer service and support to ensure the customer has the answers they need, when they need them.

Tired of submitting tickets for repeat fixes needed for lost clinician signatures & client data

Commentaires : Overall, Therasoft does the job but with greatly anticipated trepidation by our clinicians and trainees that important client information or their signatures will be lost or inaccurate. (the tendency for biopsychosocial to keep filling in check boxes of information not entered by client or clinician).
Unfortunately, our trainees like our clinical approach and training, but word has gotten out on the training circuit about our use of Therasoft, especially its nonintuitive and cumbersome documentation and tendency to lose client information. Many trainees that we had two years ago are surprised that others in their program are still running into similar problems with Therasoft.

Avantages :

Customizable features, initial person-to-person support around glitches, and helpful creation of forms. It was great to request having our treatment plans populate into our progress notes. A feature that was not initially there when we started with Therasoft. It was also great to be able to incorporate our measures/questionnaires into our biopsychosocial. Ability to limit the number of forms clinicians could access. Ability to incorporate intake screening and new client registration on our website. Ability to schedule and meet with client via laptop or phone.

Inconvénients :

It's many simple yet consistent glitches, it's outdated training videos, and customer service that was often limited to submitting multiple tickets for the same thing over and over again and being asked if we cleared our cache. No other EHR has mentioned needing to clear out a cache in order to work properly. Therasoft isn't a program you can leave alone and feel your workflow is flowing. It's a complex system that requires administrative babysitting. It is not an intuitive program and has a steep learning curve. We were able to set up a review meeting, and we are hoping we are able to get our recommendations heard and updated, but we will see. We were told that we will be emailed a list of all of our requested updates and concerns but haven't received it yet. I'm really anticipating that they will require me to submit a ticket for each of 20+ requests, lol. I will keep you posted.

Amazing resource for counselors

Commentaires : My experience with Therasoft has been excellent. The scheduling, medical records and billing components are reliable, meet the requirements of my payors and are easy to use. I am thrilled this year to have collected more in revenue, despite taking a month sabbatical. This outcome I believe, is solely due to the hard work of my biller with Therasoft who stays on top of my claims, denials and deductibles. It gives me peace of mind to know that the Therasoft team is coordinating my billing.

Avantages :

I am most appreciative of the billing services that are a part of this software. Having Therasoft handle this complex and sometimes stressful portion of my business is a huge help. It allows me to focus on caring for my clients and growing my business and not trying to navigate the maze of the insurance world.

Inconvénients :

It took be some time to adjust to the calendar based system rather than being able to click on a client's name and find everything related to them in one place.

Good EHR Platform

Commentaires : Ease-of-use and convenience are the top benefits of Therasoft. Support is responsive to issues.

Avantages :

I decided to go with Therasoft for my private mental health practice due to the EHR having prepopulated treatment plan goals and objectives that are based on the Wiley Treatment Planner's goals and objectives. Other EHR's did not have this built into their product and I decided to go with Therasoft because I felt it would save time plus having the convenience of an all in one platform to handle my billing, payments, notes, payroll.

Inconvénients :

The server can sometimes be slow to respond.

Unfair charges for record keeping.

Commentaires : Software was find; the customer service was horrible. I was overcharged for their billing service and since leaving Therasoft am being charged $200.00 per year to have access to all my notes on patients.

Avantages :

Was happy with product; very unhappy with support.

Inconvénients :

When you leave Therasoft you cannot get a copy of your records, with a fee, of course. Instead if you want access to your files, which in my case is 7-10 years, you MUST PAY THEM $200.00 A YEAR!. No other ehr medical records hold a subscriber hostage in order to get access to files and comply with law of mandatory keeping records for 7-10 years. This is outrageous in that you are trapped into paying this ongoing fee.

Help can't get in

Avantages :

Easy to see the schedule. I don't have anything else to say

Inconvénients :

Problems getting access, hick ups that need fixing regularly

Disappointed

Commentaires : Disappointed doesn't begin to state the way I feel about this company. In the beginning they were awesome. Now not so much at this time. To begin with it is very expensive for what you get. Next customer service is lack luster to say the least. Every time I call most of the time my issue is not resolved and I am told I will check on that and get back to you. The majority of the time nobody does get back to me, which brings me to the next problem I have. I was paying a substantial amount of money for them to do my billing. In 2018 and into 2019 (the dates could be wrong) it did not get done on time by the individual who was working on my account. This cost me thousands of dollars and all I got was I am working on this (by the new person). They did take some money off of my one bill, but I never collected on all the claims that were not filed in a timely manner. This was on Therasoft so why did I have to eat the loss? Of course that fell on deaf ears. I have been with this company since I began my practice which is now 6 years. All of this time I have been on autopay. 12/19 I see the inv. which I received on the 15th of the month. On the 30th I receive an email stating that they are going to suspend my account for non-payment. So I call and of course AGAIN nobody is around to address the issue, but was told that the girl that handles would get back to me either by phone or email that never happened. I am out $$$ and patience.

Avantages :

It is good for clinical documentation.

Inconvénients :

Difficulty with splitting payments Slow speed and I thought it was just my WIFI, but it is the same no matter what wifi I use Poor problem resolution Unable to address other specific situations Unable to pull a list of progress notes for all clients

Comments and Suggestions

Commentaires : Therasoft offers a sophisticated integration of all the main functions of a busy psychotherapy practice and is scalable to the size of the practice. The software itself incorporates easy user access to functions, customization of documents and the ability to upload your own documents. It is state-of-the-art in terms of web usage, HIPAA security & backup, and integration with external software and human billing systems. They provide a good cost-benefit ratio, especially since one does not have to download or maintain software on one's own computer. The current version is in its final development stages which provides a few rough edges but is full functionality. Fortunately the strength of the design and implementation so far suggest that a smoothly running, user-friendly system is just around the corner.

Avantages :

Therasoft takes advantage of web-based technology and the "cloud" environment in three major ways: First, the system seamlessly integrates appointments and calendar functions, billing functions (electronic billing, electronic EOBs), credit card, and EMR chart components. Second, the Therasoft system integrates the familiar features of, and interfaces with, popular information management systems like Google Apps, as well as the convenient features of many PDAs. Third, Therasoft builds in the modular flexibility which is needed for the diverse user settings; users can modify intake forms and procedures, upload their own data (including faxes and other images), and post their own custom forms to patient charts. Users can also generate a variety of database reports. Therasoft also integrates with manual billing and electronic billing processing services,and patient eligibility and benefits certification services.

Inconvénients :

The biggest con of the Therasoft system is that it is on the cutting edge of web-based systems and is, consequently rough around a few edges. Whereas all the components operate as advertised, there are idiosyncrasies within functions that one wishes were more smoothly operational. For example, Therasoft provides an innovative display method for the main calendar that allows users to see, at a glance, the status of every appointment and allows single click updates of attendance, billing, and insurance functions. However, changing appointment characteristics (for example repeat appointment changes) can involve an unnecessarily complex series of steps. Similarly, the vast array of operations and data displays available for patients can be overwhelming for first time users. Fortunately, Therasoft provides free hands-on training for new users.

review

Avantages :

ease of drop down menus/ accessible to entire staff regardless of their previous experience

Inconvénients :

the new login program. it is so annoying and difficult to use I am considering a switch to another platform/program

THERASOFT IS A LIFE SAVER FOR A SOLO PRACTIONER

Commentaires : see above

Avantages :

* offers so many administrative, billing, and clinical tools that help me stay organized and manage my time well * has EXCELLENT customer support, which is essential for a solo practioner with limited computer skills; they are friendly, patient, and helpful to resolve issues * is HIPPA compliant * is very affordable and cost effective * could transition to electronic records and utilize different components of the program at my own pace

Inconvénients :

* when i started, the video tutorials on how to use the different tools were minimal and i relied heavily on customer support; thankfully, this has changed over the months; step-by-step teaching tutorials are very helpful in learning how to use this comprehensive system; this along side the excellent customer support greatly reduces the frustration and the ability to stick with the learning process * the accounting program is functional but somewhat confusing, especially the ability to track client payments

Efficient use of data from registration, to notes to billing.

Avantages :

Efficient use of record keeping. Easy accessibility with the phone app. I appreciate how you can add insurance instead of only having a record of one insurance. I appreciate how the Therasoft includes insurance feedback about amount paid and amount owed for each session.

Inconvénients :

More efficiency. There are multiple clicks. So when I click regarding registration, I wait a while before I can click bill insurance. I wonder if any of the buttons can be grouped or quicker without delay? Its hard dealing with any lag time at the end of the day or between doing other tasks. I would also appreciate more efficiency when I call for help. Most often someone is not available and when I can a call back-its at a random time and the person does not address my question over voice mail, nor gives me a specific time that I can reach that person. So theres some frustration around accessibility for help. Once I reach someone, the service is great.

I depend on Therasoft Online to run my practice. I have been using it for 8+ years.

Commentaires : Ease of use for staff and clients. I have gone from a solo practice to a group practice using it. I am in process of having my group practice acquired by another company and hope they will continue to use it.

Avantages :

It does so many things from documenting the client's first contact to the initial assessment to the treatment plan and the progress notes. It allows me to send text message reminders which the client's love. I have not implemented the tele-mental health program yet but know it is there. I now have gone paper free and have all information scanned in to the documents and notes tabs.

Inconvénients :

The main weakness has been with A/R (accounts receivable) but now they have a service for that area and I am trying it out.

Therasoft Online Works for Me

Commentaires : For most of my career, I have not had to deal with the nuts and bolts of a private therapy practice. I had either been employed by a group that provided all support services, or I contracted with a practice management service which did everything for me. All I had to do was my clinical work. But with the ever shrinking reimbursements from insurance companies, I was forced to cut overhead costs in order to make it in a private practice. That is where Therasoft Online has been a life saver! Therasoft Online is a comprehensive practice management service that allows me to do my own scheduling, billing, bookkeeping, digital therapy notes, practice analysis, report writing, referral source maintenance, client communication and more that I have yet to discover, all from my office computer, or from any computer with a secure internet connection. I am able to save from $450 to $700 each month by doing tasks that I used to pay for without Therasoft Online. Depending on my work load, which ranges from 30-42 clients each week, I spend 2 to 5 hours per week on my practice business,, most done from home on weekends or after hours. And I can get a lot done in those open hours between appointments! There is a lot to learn about practice management, and I was totally "green" to this aspect of my work. I have to say that I have proven to be a slow study in becoming familiar with the many aspects of "running this railroad". The Therasoft system was at first very confusing, complex and at times intimidating to me. Someone with a better starting familiarity with office procedures would likely have less difficulty than I did. But the support staff at Therasoft Online has been VERY responsive to my needs, and have been very patient with helping me learn the system. Therasoft pricing is what really sold me on the service. If I want it, I can opt in for more hands-on management of insurance claims and follow-ups, but at less expense than I had before. I recommend Therasoft Online to any Private Mental Health Practice, regardless of size. I am a sole provider, but the same services that I enjoy are available to group practices also.

Send Out Telemental Health Informed Consent

Commentaires : Therasoft is a company that stands behind their product. They are innovative and always improving their product and interface with their clients.

Avantages :

I can do everything I need in one place for electronic records, insurance, client notes and billing.

Inconvénients :

I have been doing telemental health with them for over six months. There have been glitches throughout for me. Those are finally repaired and the software and portal work beautifully now.

Not Happy Anymore

Commentaires : Not so great anymore.

Avantages :

I like all the functions of the software.

Inconvénients :

Therasoft used to be so great. The customer service was amazing. I couldn't say enough positive things about them but that has all changed. When you call, you get an answering service and someone always needs to call back. In a busy therapy office it's not always easy to take the call when they call. I asked about an issue that I was having several months ago and it never got resolved as a result the employee I wanted to hire got another job. I cannot hire someone until that issue is fixed. Very very disappointed in how things have changed.

Without this software and the people supporting it, my practice would suffer greatly.

Commentaires : My practice is efficient and I am able to handle all aspects of practice management.

Avantages :

Ease of use, multifunctionality, and the support staff in the A/R department; without them, I would suffer financially, as my focus remains on my clients as opposed to my earnings. Without their efforts and consistent support, I would know little to nothing about what is needed in order to submit claims and deal with insurance companies.

Inconvénients :

Given that I employ the calendar for both professional and personal use, I'd like to have the ability to more easily overlap sessions and personal events.

Excellent Service

Commentaires : We have recommended this product / service to many clinicians in our area.

Avantages :

We especially like the ability to enter, store and retrieve documents and information on the electronic record.

Inconvénients :

Can be a bit cumbersome setting up insurers, coordinating emdeon and insurer electronic filing and payment process. But once it is in place, it is great.

using Therasoft since April 2016. it is a very functional full practice management product.

Commentaires : Therasoft helps me stay organized. I love one platform for documentation, billing, etc.

Avantages :

I love the availability and responsiveness of customer services. there are many templates for most any type of client interaction. this product is just perfect for a single provider or a growing practice.

Inconvénients :

the treatment plans a little tedious to complete. iIthink that product can do sooo much, it is a bit overwhelming initially and takes some time to customize it for my practice...but that is a pro too

MH PP in NC

Commentaires : It has been very influential in the development of my business from onboarding to hipaa compliance.

Avantages :

The software is user friendly and very customizable.

Inconvénients :

The features can feel Overwhelming. It can feel very vast because of the options and access.

I am most appreciative of the continued improvements made to the site.

Avantages :

I like the pre-registration feature, claims management, integrated website, merchant account, documentation features - but mostly I like the support. One tech, Tiffany P. has been particularly helpful!

Inconvénients :

A list of suggested diagnostic codes based on intake questionnaires and assessments would be nice. There isn't much not to like!

Easy to use but could be a bit more intuitive in design. Customer support is 5 Star all the way.

Commentaires : Easy to process most of my payments.

Avantages :

Everyone I've spoken with have been courteous and knowledgeable. one od the Customer support representative in particular has been very accommodating and scheduling meetings for me to learn and get better at using the software. I really appreciate her professionalism. I declined several other EHR systems (Simple Practice, Therapynotes etc.) because they did not have support staff I could verbally speak with.

Inconvénients :

The registration process is not hard but I think in some ways could be a bit more intuitive. At times figuring out the payment processing part can be a little confusing but I think as I get more familiar with it that will change. Figuring out the online video counseling was a little more difficult than I expected. My clients had a hard time with it. Perhaps this is an area for improvement. Dealing with the pop ups or disabling pops was a pretty long process. The long email I received though helpful was an immediate turn off, because my first reaction was "Oh no, this is long and detailed email." But I was able to have the online session with my client. Another point to consider, I have had two or three experiences when I did call Therasoft but could not get anybody and 1 or 2 individuals who could not answer my questions, but I did not lose confidence because of my previous positive experiences with representative and other staff.

therasoft review

Commentaires : complete and comprehensive application, not user friendly, reports are difficult and is not rendered in clear narrative much corrections are needed by user. Too much time spent entering info and correcting info into readable narrative.

Avantages :

mobile features (dictation and notes via mobile device

Inconvénients :

too complicated, not user friendly. Treatment plans and assessments does not measure up to other practice management programs.

Great for the monthly fee usage

Avantages :

Good Ease of use, good help with videos of how to use. customer assist was good for getting up and running when I knew little going into it. Great deal for a package per month

Inconvénients :

The billing upgrade was a short lived need and customer service worsened while separating back to the original software monthly charge of. agreement

Easy to use and great customer support

Commentaires : Therasoft makes it easy to attend clients, bill claims and keep track of the accounting and billing. Great software for the practice.

Avantages :

It is easy to attend the clients and bill claims with a touch of a button. Saves time. Very helpful customer support.

Inconvénients :

Really nothing. Just sometimes if walk away for a minute, have to sign back in.