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En savoir plus sur Ameyo

Ameyo Call Center Suite est une solution complète de gestion des interactions pour les centres d'appels et les entreprises.

En savoir plus sur Ameyo

Avantages :

The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up.

Inconvénients :

No Configuration Back-Up. Autodialer not available.

Ameyo - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
3,8
Fonctionnalités
4,0
Rapport qualité-prix
3,9

Probabilité de recommander le produit

7,6/ 10

Ameyo a reçu une note globale de 4,2 étoiles sur 5 d'après 100 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (100)

Irfanudeen
Irfanudeen
Senior Business Development Associate (Inde)
Utilisateur LinkedIn vérifié
E-learning, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Make anyplace as your Call Centre at anytime

4,0 il y a 3 ans

Commentaires : Ameyo is a kind of application which I used most in my official routine, till now ameyo satisfies me as a good VoIP tool. My business productive hours data is taken from ameyo at the end of the day by my organization. Sometimes, ameyo allow us some rest through server issues, but in real we truly love the break given by ameyo.

Avantages :

Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity.

Inconvénients :

Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features.

Suresh
Manager (Inde)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Best one - Call centre management

5,0 il y a 3 ans

Commentaires : The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"

Avantages :

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"

Inconvénients :

I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.

Virendra
Team Lead (Inde)
Vente au détail, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Ameyo Experience

2,0 il y a 3 ans

Commentaires : Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Avantages :

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Inconvénients :

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

shaik
Manager (Inde)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best Cloud Telephony Services

5,0 il y a 3 ans

Commentaires : Really good and enjoying the service integration with Salesforce to process business transacion.

Avantages :

Easy,very convient and integrate with other softwards like Salesforce

Inconvénients :

Call recordings and url genration which is offen not happening

Vipul
Head - Customer Support (Inde)
Internet, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Overall Feedback

4,0 il y a 3 ans

Commentaires : The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved.
I will be raising the complaint soon for them

Avantages :

Pricing, easy and quick deployement of the overall product.

Inconvénients :

The tool has been the same for years now, the user interface can be better.

Ramnarendran
Senior Passive Network Analyst (Émirats arabes unis)
Transport routier/ferroviaire, 5 001–10 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Suggestions

5,0 il y a 3 ans

Commentaires : Good But needs some time to test it

Avantages :

Good Product by still underr testing for Call Center

Inconvénients :

No Configuration Back-Up. Autodialer not available.

Ashley
Ashley
Manager Call Center (Inde)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review From Savaari

4,0 il y a 3 ans

Avantages :

The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.

Inconvénients :

don't have any yet with the latest software update :)

Gajendra
Gajendra
Team Leader (Inde)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Feedback from Ameyo

4,0 il y a 3 ans

Commentaires : Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.

Avantages :

Easily accessible for the agents. Agents can check the number of calls made, login hours and break durations.

Inconvénients :

Self agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents.

Mohit
Mohit
Call Center Manager (Inde)
Utilisateur LinkedIn vérifié
Recherche, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review for Ameyo

5,0 il y a 3 ans

Commentaires : We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Avantages :

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Inconvénients :

I find no difficulty in using this product as continuously used it for many years.

Jahnvi
Jahnvi
Associate manager (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Go to software for calling

5,0 il y a 2 ans

Avantages :

It is extremely easy to deploy and train the employees on how to use the software

Inconvénients :

Sometimes ameyo starts to hang which needs to be improved

Vignesh
Technical Support Executive (Inde)
Automobile, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy and Engaging

4,0 il y a 2 ans

Commentaires : Its easy and friendly software to connect with customers

Avantages :

It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate reports of the usage which is helpful. It also offers many different options to connect with customers.

Inconvénients :

Its takes a bit of time at the end of calls, which is a negative points but its fai enough because it saves all the data after calls

karthik
service advisor (Inde)
Automobile, 5 001–10 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Intermediate app.....

4,0 il y a 2 ans

Avantages :

Very use full for on the go customer service.

Inconvénients :

it will take toomuch time to switch a call.

Bolanle
I.T SUPPORT (Nigeria)
Externalisation/délocalisation, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Review

5,0 il y a 3 ans

Avantages :

The features are easy to use and understand Its makes working in contact centre fun

Inconvénients :

There is nothing bad about product its top notch

Ajay
IT Manager (Inde)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Be relevant

5,0 il y a 3 ans

Commentaires : Some feature is good. easy to handling and call executive use on easily.

Avantages :

Call Integration is good. Voice quality and call transferring the call is easy.

Inconvénients :

Software Support team Response is not good if we have required any new requirement process is not clear. cost is so high for new module implemention.

Sanjay
AM (Inde)
Matières plastiques, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Ameyo - used for a team of 10 employees

3,0 il y a 3 ans

Commentaires : Overall it is good as you will not be facing much issues if you have great internet connection. But if you face any issue, resolution time is a bit high.

Avantages :

Integration team is helpful and good. Completed the project in given timeline once scope was approved.

Inconvénients :

Support is bad. You will have to keep on raising tickets and wait for their call in every issue. Once project is deployed, You are at your own. If you need support, be very clear about the specifications.

Shehzad
Lead IT (Inde)
Santé, bien-être et fitness, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

HCL Healthcare

5,0 il y a 3 ans

Commentaires : its very good as of now

Avantages :

I like the UI and integration part and support.

Inconvénients :

We need Cloud version of this software and its entirely dependent on physical servers.

Tharan
Senior system administrator (Inde)
Santé, bien-être et fitness, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User friendly access

4,0 il y a 3 ans

Commentaires : Ameyo has lot of features and modules which will help for all kind of industries and customer support needs to improve a bit.

Avantages :

Ameyo has lot of integration features with lot of Services (leadsquared),which will help us to improve our leads

Inconvénients :

As far as we have got all needed feature from ameyo

Lohit
Manager (Inde)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

About Ameyo

3,0 il y a 2 ans

Commentaires : Overall experience with Ameyo is good

Avantages :

User friendly and manly the cost of this tool

Inconvénients :

Reporting issues. for any new request we have to contact the software developer

Darshita
Manager (Inde)
Assurance, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ameyo

4,0 il y a 3 ans

Avantages :

Ease to use. Good support available. Nice voice quality. Quick response on query raised.

Inconvénients :

Pricing is too high. Doesn't provide other supportive products like Gateways and Lines

Davit
Communication Engineer (Géorgie)
Réseaux informatiques, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

review from Veziri

5,0 il y a 3 ans

Commentaires : nice

Avantages :

integration process is easy, its based on asterisk so its cheap and flexible,

Inconvénients :

well its based on lots things that is free for example CentOS, i wish it was RedHat than centos

Tony
Senior Manage Technology Operations, Africa (Tanzanie)
Énergies renouvelables et environnement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A working, intuitive but expensive to maintain system

4,0 il y a 3 ans

Avantages :

The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up

Inconvénients :

The pricing model is not friendly. So many hidden costs for perpetual customers

Kartik
Head - Business Planning & Interactivity (Inde)
Médias en ligne, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

An efficient Calling software

4,0 il y a 3 ans

Commentaires : A great (and inexpensive) platform for managing customer callouts.

Avantages :

It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.

Inconvénients :

Cross platform integration sometimes becomes a challenge.

Nishant
IT Assistant (Népal)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review

4,0 il y a 4 ans

Commentaires : Overall experience is good but Support should still be improved.

Avantages :

Feature Rich and 24*7 Costumer Support (L1 And L2)

Inconvénients :

Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24*7 Costumer Support (L1 And L2) may not be enough.

Iven
IT Lead (Philippines)
Externalisation/délocalisation, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Ameeyo Dialer Review

4,0 il y a 5 ans

Commentaires : Supports

Avantages :

user friendly, good GUI, easy to use. Voice quality

Inconvénients :

Predictive dialing, Answering Machine Detection

Annamma
Quality
Télécommunications, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Ameyo is still in Old Era

3,0 il y a 7 ans

Avantages :

We use Ameyo Software for Call Center Team, Were we can call and dispose the call The admin level access is used to generate trend and reports

Inconvénients :

Its not up to date We are unable to link it with our CRM, Reports only give general data .. System does not analyse anything .. Cost is involved to add any new feature in Ameyo ..