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En savoir plus sur Ameyo

Ameyo Call Center Suite est une solution complète de gestion des interactions pour les centres d'appels et les entreprises.

En savoir plus sur Ameyo

Avantages :

The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up.

Inconvénients :

No Configuration Back-Up. Autodialer not available.

Ameyo - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
3,8
Fonctionnalités
4,0
Rapport qualité-prix
3,9

Probabilité de recommander le produit

7,5/10

Ameyo a reçu une note globale de 4,1 étoiles sur 5 d'après 98 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (98)

Mohit
Mohit
Call Center Manager (Inde)
Utilisateur LinkedIn vérifié
Recherche, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review for Ameyo

5,0 il y a 2 ans

Commentaires : We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Avantages :

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Inconvénients :

I find no difficulty in using this product as continuously used it for many years.

Suresh
Manager (Inde)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Best one - Call centre management

5,0 il y a 2 ans

Commentaires : The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"

Avantages :

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"

Inconvénients :

I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.

Jagrati
Marketing manager (Inde)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best call centre for education

5,0 il y a 2 mois Nouveau

Commentaires : 360 degree call centre solutions i like everything about the services

Avantages :

Customer service, timely resolution of all the issues, adaptive with latest technology

Inconvénients :

Nothing at all, i have overall good experience

Virendra
Team Lead (Inde)
Vente au détail, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Ameyo Experience

2,0 il y a 2 ans

Commentaires : Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Avantages :

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Inconvénients :

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Ameyo-One of the best call management tool

5,0 il y a 3 ans

Commentaires : It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Avantages :

Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Inconvénients :

1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations

shaik
Manager (Inde)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best Cloud Telephony Services

5,0 il y a 2 ans

Commentaires : Really good and enjoying the service integration with Salesforce to process business transacion.

Avantages :

Easy,very convient and integrate with other softwards like Salesforce

Inconvénients :

Call recordings and url genration which is offen not happening

Vishnu
Vishnu
VP (Inde)
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Over-commitment and Under Performance

1,0 il y a 5 ans

Commentaires : Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Avantages :

When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.

Inconvénients :

1. Highly Unstable 2. Poor Support 3. Not cordination with telcos

Irfanudeen
Irfanudeen
Senior Business Development Associate (Inde)
Utilisateur LinkedIn vérifié
E-learning, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Make anyplace as your Call Centre at anytime

4,0 il y a 2 ans

Commentaires : Ameyo is a kind of application which I used most in my official routine, till now ameyo satisfies me as a good VoIP tool. My business productive hours data is taken from ameyo at the end of the day by my organization. Sometimes, ameyo allow us some rest through server issues, but in real we truly love the break given by ameyo.

Avantages :

Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity.

Inconvénients :

Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features.

Shivam
Sr Network Engineer (Inde)
Services financiers, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Voice channel feedback

5,0 il y a 5 ans

Commentaires : Our connectivity is increased by tuning some retry time settings and campaign settings.

Avantages :

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Inconvénients :

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Réponse de l'équipe de Ameyo

il y a 5 ans

Thanks, Shivam! Your feedback really matters! :)

Gajendra
Gajendra
Team Leader (Inde)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Feedback from Ameyo

4,0 il y a 2 ans

Commentaires : Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.

Avantages :

Easily accessible for the agents. Agents can check the number of calls made, login hours and break durations.

Inconvénients :

Self agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents.

Vipul
Head - Customer Support (Inde)
Internet, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Overall Feedback

4,0 il y a 2 ans

Commentaires : The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved.
I will be raising the complaint soon for them

Avantages :

Pricing, easy and quick deployement of the overall product.

Inconvénients :

The tool has been the same for years now, the user interface can be better.

Shridhar
ENGINEER (Inde)
Télécommunications, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Our interaction with customer increase by 50%

5,0 il y a 2 ans

Commentaires : Excellent

Avantages :

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents. Also Our interaction with customer increase by 50% that impacts to improve our business. Special Thanks to the team for handling our requirements & delivering beyond expectations.

Inconvénients :

If any modifications needed in software then it is a lengthy procedure.

Anand
Asst. Vice President (Inde)
Médias en ligne, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Service

4,0 il y a 2 ans

Commentaires : Its a good product if one can afford the pricing. Service needs to be more productive with being responsive.

Avantages :

It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.

Inconvénients :

Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease

Rahul
Senior Officer (Inde)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ameyo Review

5,0 il y a 2 ans

Commentaires : Overall experience is good and that's why we are continuously using it since 2012.

Avantages :

The All in one software for any organization, which provides all the required services.

Inconvénients :

The downtime and server issues on regular basis.

vishwanath
Manager (Inde)
Gestion de l'enseignement, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Feedback || Byjus

3,0 il y a 2 ans

Commentaires : service team need to improve. The dialer is not enough capable to fulfil Byjus requirement

Avantages :

user friendly and easy integration of CRM, Supervisor monitoring tool,

Inconvénients :

Application issues (depend on the release)

Mohammed
Manager , Special Projects (Inde)
E-learning, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ameyo for Contact center

4,0 il y a 2 ans

Avantages :

Easiest part is the integration part. The system is easy to integrate on any CRM tool.

Inconvénients :

The voice bot needs more work on. The same is taking bit of a longer duration to understand the customer.

Lohit
Manager (Inde)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

About Ameyo

3,0 il y a 2 ans

Commentaires : Overall experience with Ameyo is good

Avantages :

User friendly and manly the cost of this tool

Inconvénients :

Reporting issues. for any new request we have to contact the software developer

Lam
Manager (Viêt Nam)
Vente au détail, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Need to improve Customer Support

5,0 il y a 7 ans

Commentaires : Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Avantages :

- Easy to use - Efficient - Stable

Inconvénients :

- Support team

Lucky
Technical Service Engineer (Inde)
Automobile, 5 001–10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Ameyo Is a best software for call management.

5,0 l’année dernière

Commentaires : Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service and customer satisfaction related organization.

Avantages :

The most useful thing is we can reroute the call to any department on a single time. Its easy to track the call recording and calling time. We can easily add multiple Campaign for monitoring the call and resolve the concern.

Inconvénients :

Every thing is fine. It works absolutely fantastic.

Mustafa
Network and Servers Specialist (Koweït)
Bijoux et produits de luxe, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Below feedback is based on my own experience

4,0 il y a 2 ans

Avantages :

as agent easy to use, callback option is easy to manage

Inconvénients :

Report are complicated to filter and supervisor can't have customized the report, administration is should be easy, Ameyo synthesizer tool is very difficult to use.

Alioune
CEO (Burkina Faso)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amayo

5,0 il y a 2 ans

Commentaires : Fabulous

Avantages :

Calls go smoothly and voice clarity is excellent. even international calls are smooth with ameyo

Inconvénients :

Often there are reporting problems and it's interesting

Mahesh
QA Manager (Inde)
E-learning, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Ease of access, Best in class service

5,0 il y a 3 ans

Commentaires : Best, keep up the good services. reach out to more heights.

Avantages :

Various features, on time responses from the support. There was never a time where the service had any issues within the functionality.

Inconvénients :

The UI UX of the software could be better

Kartik
Head - Business Planning & Interactivity (Inde)
Médias en ligne, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

An efficient Calling software

4,0 il y a 2 ans

Commentaires : A great (and inexpensive) platform for managing customer callouts.

Avantages :

It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.

Inconvénients :

Cross platform integration sometimes becomes a challenge.

Habib
IT Assistant Manager (Bahreïn)
Assurance, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

AMEYO Fusion CX

3,0 il y a 4 ans

Avantages :

It can cover all communication\interaction channels in one spot

Inconvénients :

Their support needs more way of understanding

rahmad
Section Head (Indonésie)
Médias de diffusion, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Time by time with ameyo apps

5,0 il y a 7 ans

Commentaires : So far it getting better every time, many features , be expected it run in less resource than now

Avantages :

helpfull

Inconvénients :

big resources