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En savoir plus sur Ameyo
Ameyo Call Center Suite est une solution complète de gestion des interactions pour les centres d'appels et les entreprises.
The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up.
No Configuration Back-Up. Autodialer not available.
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Make anyplace as your Call Centre at anytime
Commentaires : Ameyo is a kind of application which I used most in my official routine, till now ameyo satisfies me as a good VoIP tool. My business productive hours data is taken from ameyo at the end of the day by my organization. Sometimes, ameyo allow us some rest through server issues, but in real we truly love the break given by ameyo.
Avantages :
Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity.
Inconvénients :
Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features.
Alternatives envisagées précédemment :
Best one - Call centre management
Commentaires : The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"
Avantages :
I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"
Inconvénients :
I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.
Alternatives envisagées précédemment :
Ameyo Experience
Commentaires :
Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.
Avantages :
Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics
Inconvénients :
Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.
Best Cloud Telephony Services
Commentaires : Really good and enjoying the service integration with Salesforce to process business transacion.
Avantages :
Easy,very convient and integrate with other softwards like Salesforce
Inconvénients :
Call recordings and url genration which is offen not happening
Alternatives envisagées précédemment :
Overall Feedback
Commentaires :
The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved.
I will be raising the complaint soon for them
Avantages :
Pricing, easy and quick deployement of the overall product.
Inconvénients :
The tool has been the same for years now, the user interface can be better.
Alternatives envisagées précédemment :
Suggestions
Commentaires : Good But needs some time to test it
Avantages :
Good Product by still underr testing for Call Center
Inconvénients :
No Configuration Back-Up. Autodialer not available.

Review From Savaari
Avantages :
The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.
Inconvénients :
don't have any yet with the latest software update :)

Feedback from Ameyo
Commentaires : Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.
Avantages :
Easily accessible for the agents. Agents can check the number of calls made, login hours and break durations.
Inconvénients :
Self agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents.

Review for Ameyo
Commentaires : We are using ameyo for customer support as well as inside sales and getting a superb experience overall.
Avantages :
The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.
Inconvénients :
I find no difficulty in using this product as continuously used it for many years.

Go to software for calling
Avantages :
It is extremely easy to deploy and train the employees on how to use the software
Inconvénients :
Sometimes ameyo starts to hang which needs to be improved
Easy and Engaging
Commentaires : Its easy and friendly software to connect with customers
Avantages :
It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate reports of the usage which is helpful. It also offers many different options to connect with customers.
Inconvénients :
Its takes a bit of time at the end of calls, which is a negative points but its fai enough because it saves all the data after calls
Intermediate app.....
Avantages :
Very use full for on the go customer service.
Inconvénients :
it will take toomuch time to switch a call.
Alternatives envisagées précédemment :
Review
Avantages :
The features are easy to use and understand Its makes working in contact centre fun
Inconvénients :
There is nothing bad about product its top notch
Be relevant
Commentaires : Some feature is good. easy to handling and call executive use on easily.
Avantages :
Call Integration is good. Voice quality and call transferring the call is easy.
Inconvénients :
Software Support team Response is not good if we have required any new requirement process is not clear. cost is so high for new module implemention.
Ameyo - used for a team of 10 employees
Commentaires : Overall it is good as you will not be facing much issues if you have great internet connection. But if you face any issue, resolution time is a bit high.
Avantages :
Integration team is helpful and good. Completed the project in given timeline once scope was approved.
Inconvénients :
Support is bad. You will have to keep on raising tickets and wait for their call in every issue. Once project is deployed, You are at your own. If you need support, be very clear about the specifications.
HCL Healthcare
Commentaires : its very good as of now
Avantages :
I like the UI and integration part and support.
Inconvénients :
We need Cloud version of this software and its entirely dependent on physical servers.
User friendly access
Commentaires : Ameyo has lot of features and modules which will help for all kind of industries and customer support needs to improve a bit.
Avantages :
Ameyo has lot of integration features with lot of Services (leadsquared),which will help us to improve our leads
Inconvénients :
As far as we have got all needed feature from ameyo
About Ameyo
Commentaires : Overall experience with Ameyo is good
Avantages :
User friendly and manly the cost of this tool
Inconvénients :
Reporting issues. for any new request we have to contact the software developer
Ameyo
Avantages :
Ease to use. Good support available. Nice voice quality. Quick response on query raised.
Inconvénients :
Pricing is too high. Doesn't provide other supportive products like Gateways and Lines
review from Veziri
Commentaires : nice
Avantages :
integration process is easy, its based on asterisk so its cheap and flexible,
Inconvénients :
well its based on lots things that is free for example CentOS, i wish it was RedHat than centos
A working, intuitive but expensive to maintain system
Avantages :
The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up
Inconvénients :
The pricing model is not friendly. So many hidden costs for perpetual customers
An efficient Calling software
Commentaires : A great (and inexpensive) platform for managing customer callouts.
Avantages :
It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.
Inconvénients :
Cross platform integration sometimes becomes a challenge.
Review
Commentaires : Overall experience is good but Support should still be improved.
Avantages :
Feature Rich and 24*7 Costumer Support (L1 And L2)
Inconvénients :
Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24*7 Costumer Support (L1 And L2) may not be enough.
Alternatives envisagées précédemment :
Ameeyo Dialer Review
Commentaires : Supports
Avantages :
user friendly, good GUI, easy to use. Voice quality
Inconvénients :
Predictive dialing, Answering Machine Detection
Ameyo is still in Old Era
Avantages :
We use Ameyo Software for Call Center Team, Were we can call and dispose the call The admin level access is used to generate trend and reports
Inconvénients :
Its not up to date We are unable to link it with our CRM, Reports only give general data .. System does not analyse anything .. Cost is involved to add any new feature in Ameyo ..