Avis clients sur Ameyo

Review for Ameyo

Commentaires : We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Avantages :

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Inconvénients :

I find no difficulty in using this product as continuously used it for many years.

Best one - Call centre management

Commentaires : The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"

Avantages :

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"

Inconvénients :

I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.

Ameyo Experience

Commentaires : Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Avantages :

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Inconvénients :

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Ameyo-One of the best call management tool

Commentaires : It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Avantages :

Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Inconvénients :

1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations

Best Cloud Telephony Services

Commentaires : Really good and enjoying the service integration with Salesforce to process business transacion.

Avantages :

Easy,very convient and integrate with other softwards like Salesforce

Inconvénients :

Call recordings and url genration which is offen not happening

Over-commitment and Under Performance

Commentaires : Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Avantages :

When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.

Inconvénients :

1. Highly Unstable 2. Poor Support 3. Not cordination with telcos

Overall Feedback

Commentaires : The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved.
I will be raising the complaint soon for them

Avantages :

Pricing, easy and quick deployement of the overall product.

Inconvénients :

The tool has been the same for years now, the user interface can be better.

Voice channel feedback

Commentaires : Our connectivity is increased by tuning some retry time settings and campaign settings.

Avantages :

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Inconvénients :

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Connect without Interruption

Avantages :

Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network.

Inconvénients :

Sometimes it logout intermittently.

Easy and Engaging

Commentaires : Its easy and friendly software to connect with customers

Avantages :

It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate reports of the usage which is helpful. It also offers many different options to connect with customers.

Inconvénients :

Its takes a bit of time at the end of calls, which is a negative points but its fai enough because it saves all the data after calls

Suggestions

Commentaires : Good But needs some time to test it

Avantages :

Good Product by still underr testing for Call Center

Inconvénients :

No Configuration Back-Up. Autodialer not available.

Our interaction with customer increase by 50%

Commentaires : Excellent

Avantages :

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents. Also Our interaction with customer increase by 50% that impacts to improve our business. Special Thanks to the team for handling our requirements & delivering beyond expectations.

Inconvénients :

If any modifications needed in software then it is a lengthy procedure.

Easy Software to Operate

Avantages :

Features of Ameyo is very easy to user. PPD feature is the best feature in Ameyo Software.

Inconvénients :

Creation Local Extension in Ameyo Software is least likely because on Previous Release 3.X it was very easy. But in Release 4.X it is very lengthy task.

Ameyo Review

Commentaires : Overall experience is good and that's why we are continuously using it since 2012.

Avantages :

The All in one software for any organization, which provides all the required services.

Inconvénients :

The downtime and server issues on regular basis.

Ameyo for Contact center

Avantages :

Easiest part is the integration part. The system is easy to integrate on any CRM tool.

Inconvénients :

The voice bot needs more work on. The same is taking bit of a longer duration to understand the customer.

Ameyo

Avantages :

Ease to use. Good support available. Nice voice quality. Quick response on query raised.

Inconvénients :

Pricing is too high. Doesn't provide other supportive products like Gateways and Lines

About Ameyo

Commentaires : Overall experience with Ameyo is good

Avantages :

User friendly and manly the cost of this tool

Inconvénients :

Reporting issues. for any new request we have to contact the software developer

Need to improve Customer Support

Commentaires : Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Avantages :

- Easy to use - Efficient - Stable

Inconvénients :

- Support team

Ameyo - Product and Support Review

Commentaires : Just satisfactory

Avantages :

Interface is neat Performance is good till now

Inconvénients :

1. Lack of basic functionality 2. Trust deficit in data being received at Dialer 3. Immatured CM API 4. SLA breach on almost all support ticket There has been multiple to-and-fro 5. Lack of transparency/knowledge 6.

Keep up the good work

Commentaires : I look forward to a long-term service relationship with your company. Keep evolving from good to great!

Avantages :

ease and stability

Inconvénients :

overall interface. need to enhance the feel and ambiance.

Decent sowftware

Avantages :

The reporting structure is good.. also trying to understand other features too.

Inconvénients :

I am using Ameyo from the last 2-3 years, it used to be good but now it's gone down.. 1) Pathetic Support team 2) After a few updated of the browser, the software stops working 3) Raise the ticket then for resolution 2 people will call 4) Resolution takes weeks to resolve.

Manage calls with Ameyo Precisely

Avantages :

It helps to connect and manages the calls with recordings perfectly. We can choose which campaign according to our department and we can choose the extension which is good to us, which attracts a lot.

Inconvénients :

Logout suddenly while connected,rarely it happens

A good software for call center, marketing and customer service

Commentaires : My overall experience with Ameyo is good so far. Soon, I'm thinking to explore its IVR module.

Avantages :

A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily. As well as I have used it with LeadSquared to call our leads automatically without switching tabs and that experience was great. Voice when we call is clear.

Inconvénients :

Call recording page interface is a bit complex because there are lot of filters that makes it difficult to understand and see recordings we want. Carrier selection process isn't good because we have to login everytime.

Effective software

Commentaires : The experience has been awesome!

Avantages :

The ease of use and the time-saving automation and sync with the CRM

Inconvénients :

Nothing to mention. Very rare, but I've faced reports stucking once or twice.

We used IVR

Commentaires : Its mixed experience , but referred to anyone.

Avantages :

Live monitoring is very good feature which i liked about Ameyo .Also during call it is very easy to monitor live calls.

Inconvénients :

For every little customization Ameyo team ask for commercials. Also training service is very poor even some time trainer is not aware of services for which he/she is conducting training.