En savoir plus sur Ameyo
Ameyo Call Center Suite est une solution complète de gestion des interactions pour les centres d'appels et les entreprises.
The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up.
The time zones set is only so it becomes difficult to work on reports as I have teams is different time zones.
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Review for Ameyo
Commentaires : We are using ameyo for customer support as well as inside sales and getting a superb experience overall.
The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.
I find no difficulty in using this product as continuously used it for many years.
Alternatives envisagées :
Best one - Call centre management
Commentaires : The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"
I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"
I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.
Alternatives envisagées :
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.
Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics
Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.
Commentaires : The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.
It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.
Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.
Alternatives envisagées :
The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved.
I will be raising the complaint soon for them
Pricing, easy and quick deployement of the overall product.
The tool has been the same for years now, the user interface can be better.
Make anyplace as your Call Centre at anytime
Commentaires : Ameyo is a kind of application which I used most in my official routine, till now ameyo satisfies me as a good VoIP tool. My business productive hours data is taken from ameyo at the end of the day by my organization. Sometimes, ameyo allow us some rest through server issues, but in real we truly love the break given by ameyo.
Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity.
Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features.
Commentaires : Fabulous
Calls go smoothly and voice clarity is excellent. even international calls are smooth with ameyo
Often there are reporting problems and it's interesting
The ability to record the calls and the fact that it works on ease even on mobile phones The best part was having the system integrated with leadsquared that helped immensely in lead management
Call drops were very frequent, did not show accurate number of calls, talkative which hindered productivity monitoring
Commentaires : Overall experience with Ameyo is good
User friendly and manly the cost of this tool
Reporting issues. for any new request we have to contact the software developer
Go to software for calling
It is extremely easy to deploy and train the employees on how to use the software
Sometimes ameyo starts to hang which needs to be improved
Alternatives envisagées :
Ameeyo Dialer Review
Commentaires : Supports
user friendly, good GUI, easy to use. Voice quality
Predictive dialing, Answering Machine Detection
Our interaction with customer increase by 50%
Commentaires : Excellent
At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents. Also Our interaction with customer increase by 50% that impacts to improve our business. Special Thanks to the team for handling our requirements & delivering beyond expectations.
If any modifications needed in software then it is a lengthy procedure.
Commentaires : Overall experience is good but Support should still be improved.
Feature Rich and 24*7 Costumer Support (L1 And L2)
Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24*7 Costumer Support (L1 And L2) may not be enough.
Commentaires : its very good as of now
I like the UI and integration part and support.
We need Cloud version of this software and its entirely dependent on physical servers.
I have used this CRM portal for cold calling and task management . This CRM portal is very convenient in use . It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.
I would like to suggest the Ameyo team to add some more features such as lead management, smart view, and very important is to work on server because many times I have faced server issue which causes a big problem for daily user as we are not allowed to use our personal.
Appreciation For Ameyo
Quick Responses to the users, very friendly and easy to use.
Please try to focus on the part of the report as it is not accurate sometimes.
Keep up the good work
Commentaires : I look forward to a long-term service relationship with your company. Keep evolving from good to great!
ease and stability
overall interface. need to enhance the feel and ambiance.
Ease of access, Best in class service
Commentaires : Best, keep up the good services. reach out to more heights.
Various features, on time responses from the support. There was never a time where the service had any issues within the functionality.
The UI UX of the software could be better
Ameyo is still in Old Era
We use Ameyo Software for Call Center Team, Were we can call and dispose the call The admin level access is used to generate trend and reports
Its not up to date We are unable to link it with our CRM, Reports only give general data .. System does not analyse anything .. Cost is involved to add any new feature in Ameyo ..
Feedback || Byjus
Commentaires : service team need to improve. The dialer is not enough capable to fulfil Byjus requirement
user friendly and easy integration of CRM, Supervisor monitoring tool,
Application issues (depend on the release)
Ameyo - used for a team of 10 employees
Commentaires : Overall it is good as you will not be facing much issues if you have great internet connection. But if you face any issue, resolution time is a bit high.
Integration team is helpful and good. Completed the project in given timeline once scope was approved.
Support is bad. You will have to keep on raising tickets and wait for their call in every issue. Once project is deployed, You are at your own. If you need support, be very clear about the specifications.
The reporting structure is good.. also trying to understand other features too.
I am using Ameyo from the last 2-3 years, it used to be good but now it's gone down.. 1) Pathetic Support team 2) After a few updated of the browser, the software stops working 3) Raise the ticket then for resolution 2 people will call 4) Resolution takes weeks to resolve.
Bad Service or Product
Commentaires : Pathetic
None that I can think off. Only Cons is what I can think.
Price, Features, Response time, Ease of Use
Commentaires : Satisfied
Application is very feasible for use and training purposes
Missed calls not shown on agent Id, TAT color also not changes
Ameyo is good and cost effective Dialer.
Ameyo Support is very good and they have very good technical skill set People to implement the Dialer Setup.
Ameyo is easy to customize for any environment (IT/ITES)
Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.
Easy Customization . Good Technical Skill Set in Ameyo. Faster Deployment in Virtual
Cost wise Man days are slightly higher