En savoir plus sur Ameyo

Ameyo Call Center Suite est une solution complète de gestion des interactions pour les centres d'appels et les entreprises.

En savoir plus sur Ameyo

Avantages :

Ameyo Voice is pretty helpful software and ticks all the boxes required to run the corresponding business.

Inconvénients :

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Ameyo - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
3,4
Fonctionnalités
3,8
Rapport qualité-prix
3,6

Probabilité de recommander le produit

6,9/10

Ameyo a reçu une note globale de 4.0 étoiles sur 5 d'après 35 avis d'utilisateurs publiés sur Capterra.

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Utilisateur vérifié
Quality Lead (Inde)
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ameyo-One of the best call management tool

5 il y a 8 mois

Commentaires : It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Avantages :

Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Inconvénients :

1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations

Shivam M.
Sr Network Engineer (Inde)
Services financiers, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Voice channel feedback

5 il y a 2 ans

Commentaires : Our connectivity is increased by tuning some retry time settings and campaign settings.

Avantages :

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Inconvénients :

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Réponse de l'équipe de Ameyo

il y a 2 ans

Thanks, Shivam! Your feedback really matters! :)

Mahesh B.
QA Manager (Inde)
E-learning, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Ease of access, Best in class service

5 il y a 2 mois Nouveau

Commentaires : Best, keep up the good services. reach out to more heights.

Avantages :

Various features, on time responses from the support. There was never a time where the service had any issues within the functionality.

Inconvénients :

The UI UX of the software could be better

Akbarali K.
AM System Administrator (Inde)
Divertissement, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

.

3 il y a 9 mois

Commentaires : It's getting lot of time to resolve the issue from your team. Eg:- Configuration of HA setup it's take almost more then 6 months Also they way of your user talking on phone is very rudely Not listening the customer explanation because of this customer is suffering lot of issues

Avantages :

Overall average software to use the same

Inconvénients :

Wallboard :- Mostly we are getting issues on the wallboard and it's take time for the resolution

Tahir A.
Founder and CEO (Inde)
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Ameyo: Review

5 il y a 3 mois

Avantages :

I have used this CRM portal for cold calling and task management . This CRM portal is very convenient in use . It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

Inconvénients :

I would like to suggest the Ameyo team to add some more features such as lead management, smart view, and very important is to work on server because many times I have faced server issue which causes a big problem for daily user as we are not allowed to use our personal.

Vishnu B.
Vishnu B.
VP (Inde)
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Over-commitment and Under Performance

1 il y a 3 ans

Commentaires : Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Avantages :

When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.

Inconvénients :

1. Highly Unstable 2. Poor Support 3. Not cordination with telcos

Annamma S.
Quality ()
Télécommunications, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Ameyo is still in Old Era

3 il y a 4 ans

Avantages :

We use Ameyo Software for Call Center Team, Were we can call and dispose the call The admin level access is used to generate trend and reports

Inconvénients :

Its not up to date We are unable to link it with our CRM, Reports only give general data .. System does not analyse anything .. Cost is involved to add any new feature in Ameyo ..

Nishant K.
IT Assistant (Népal)
Services aux consommateurs, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review

4 il y a 10 mois

Commentaires : Overall experience is good but Support should still be improved.

Avantages :

Feature Rich and 24*7 Costumer Support (L1 And L2)

Inconvénients :

Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24*7 Costumer Support (L1 And L2) may not be enough.

Utilisateur vérifié
freelance (Philippines)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

you can work efficiently and more productive as well.

4 il y a 4 ans

Commentaires : increase of work productivity and less agent errors.

Avantages :

Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Inconvénients :

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Ahmad R.
IT Manager (Koweït)
Vente au détail, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review

4 il y a 8 mois

Commentaires : very good

Avantages :

Product is easy to use and give great feature and reports for high management

Inconvénients :

some issue happen after go live with support due to some conflict with ameyo partner here which effected our business because support stopped but issue is solved now

Iven A.
IT Lead (Philippines)
Externalisation/délocalisation, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Ameeyo Dialer Review

4 il y a 2 ans

Commentaires : Supports

Avantages :

user friendly, good GUI, easy to use. Voice quality

Inconvénients :

Predictive dialing, Answering Machine Detection

Ehab M.
Head of Electronic Banking (Jordanie)
Banque, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use and customize application with excellent support team

5 il y a 5 ans

Commentaires : The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used

Avantages :

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Inconvénients :

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Mitesh S.
System Support engineer (Inde)
Télécommunications, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ameyo call center solution pros & cons !!

5 il y a 2 ans

Avantages :

I like this software because of the capability to hanlde large number of call flows. I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Inconvénients :

we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess. Otherwise overall experience is good

Réponse de l'équipe de Ameyo

il y a 2 ans

Thanks Mitesh, your feedback really matters! :)

Jacob M.
CEo & Co-founder (É.-U.)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The most cost effective contact center solution available in the market right now!

5 il y a 5 ans

Commentaires : We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology. We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.

Avantages :

Loved it! - Awesome inbound call routing - One of the best dialers available in the market right now - Easily Customizable - Low cost as compared to competition

Inconvénients :

None

Riddhesh S.
Senior Executive (Inde)
Divertissement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Have witnessed a betterment, still a long way to go

3 l’année dernière

Avantages :

Ameyo Voice is pretty helpful software and ticks all the boxes required to run the corresponding business.

Inconvénients :

The new web based interface is too heavy to run on regular machines.

Lam V.
Manager (Viêt Nam)
Vente au détail, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Need to improve Customer Support

5 il y a 5 ans

Commentaires : Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Avantages :

- Easy to use - Efficient - Stable

Inconvénients :

- Support team

Pushkar S.
Tech Manager - Contact Center (Inde)
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Ameyo - Product and Support Review

3 l’année dernière

Commentaires : Just satisfactory

Avantages :

Interface is neat Performance is good till now

Inconvénients :

1. Lack of basic functionality 2. Trust deficit in data being received at Dialer 3. Immatured CM API 4. SLA breach on almost all support ticket There has been multiple to-and-fro 5. Lack of transparency/knowledge 6.

Sankar rao A.
Director - Products (Inde)
Transport routier/ferroviaire, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ola and Ameyo

4 il y a 5 ans

Commentaires : Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Avantages :

The Ameyo software is flexible and it can be customized to suit any of Ola's need.

Inconvénients :

I would have preferred it to be configurable, so that customization effort could be reduced.

Hector troy B.
GM (Philippines)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Keep up the good work

4 il y a 5 ans

Commentaires : I look forward to a long-term service relationship with your company. Keep evolving from good to great!

Avantages :

ease and stability

Inconvénients :

overall interface. need to enhance the feel and ambiance.

Manisha R.
HR Manager (Inde)
Immobilier, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Effective software

5 il y a 2 ans

Commentaires : The experience has been awesome!

Avantages :

The ease of use and the time-saving automation and sync with the CRM

Inconvénients :

Nothing to mention. Very rare, but I've faced reports stucking once or twice.

Habib A.
IT Assistant Manager (Bahreïn)
Assurance, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

AMEYO Fusion CX

3 il y a 2 ans

Avantages :

It can cover all communication\interaction channels in one spot

Inconvénients :

Their support needs more way of understanding

Rahmad B.
Section Head (Indonésie)
Médias de diffusion, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Time by time with ameyo apps

5 il y a 5 ans

Commentaires : So far it getting better every time, many features , be expected it run in less resource than now

Avantages :

helpfull

Inconvénients :

big resources

Rohin G.
Head customer service (Inde)
Services financiers, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Decent sowftware

2 l’année dernière

Avantages :

The reporting structure is good.. also trying to understand other features too.

Inconvénients :

I am using Ameyo from the last 2-3 years, it used to be good but now it's gone down.. 1) Pathetic Support team 2) After a few updated of the browser, the software stops working 3) Raise the ticket then for resolution 2 people will call 4) Resolution takes weeks to resolve.

Karan P.
Sr.Manager (Inde)
Mode et vêtements, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ameyo is yet to earn customer Loyalty!

2 il y a 5 ans

Commentaires : Need better resolution rate(SLA)
Lacks updating its clients about new features and pricing.
I have always struggled for support and assistance!
Much customer handling skills training needed to handle B2B customers

Avantages :

user friendly

Inconvénients :

UI/UX

Advitiya P.
IT Manager (Inde)
Services financiers, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Ameyo fits the Bill

4 il y a 2 ans

Commentaires : NA

Avantages :

Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly

Inconvénients :

Need to have more extensive reports alog with charts