Avis clients sur Frontdesk Anywhere

Perfect

Commentaires : North Beach Village owns and operates over 30 boutique hotels, totaling 500+ rooms, in the Ft. Lauderdale Beach Area.As investors and not hoteliers, we really needed some guidance when it came to figuring out the best way to run our separate hotels as one large, resort style village. We knew we wanted a user friendly system for the staff but also wanted something that was sophisticated and could grow with our always expanding needs. FDA did not let us down!The cloud based system is ideal, as we move our reservation desks a lot.Options such as color coded reservation types (group, wedding etc) have let us easily prepare for the arriving party. Multi-property, yield management and channel manager options have enabled us to maximize our bookings and thus increase our profits. FDA has been with us every step of the way, providing everything from marketing suggestions to technical support.Their suggestions and support have helped to greatly improved our revenue stream and reputation.

Avantages :

-friendly, knowledgeable staff -easy to use software -specialized reports, catered to that specific property

Inconvénients :

I honestly cannot think of one con. FDA is more than happy to cater to the customer, and if there's a report that is not originally offered on the system, they will build one out especially for you. With that said, there's no way I can list a con. They always make sure to give the customer exactly what they want & need!

A PMS Startup Great for Small Businesses

Commentaires : I chose Frontdesk Anywhere, and have long been an advocate. I even pulled another Tulum hotel in as a client! I have experienced some frustration with the limitations of the software/customization capabilities, and the clunkiness of use on the user side of things (PMS) and the client side of things (IBE). Really, truly, having [SENSITIVE CONTENT HIDDEN] as a high-level contact who addresses our needs has been a huge bonus.

Avantages :

I love that FDA is easy to use, and that I can make modifications to many things that I need to modify (plus can get in the backend and modify HTML, etc). I don't think there are very many options in this price point for small businesses like ours, and I have enjoyed growing with the company. Plus, I love [SENSITIVE CONTENT HIDDEN]. She has been a rock for my team since the beginning.

Inconvénients :

Some things that I think should be customizable / better designed simply are not and I wish for a Spanish language backend that was fully functional, as much of my team is in Mexico, where our business is located. That might be a niche comment though :) Customer service has been notoriously unavailable on weekends, holidays, and outside of 9-5 PST work hours. I think they're making an effort to combat this on email support at least. I haven't tried to call in a long while because of my frustration around availability.

failed attempt

Avantages :

Visually, look and layout are very simple and chic. It's eye-catching. It is fairly easy to use and intuitive. Whoever made the product does have an understanding of user interface. My staff, of varying computer knowledge, was able to pick it up very easily.

Inconvénients :

There are many things wrong with this system and company that I have experienced in the last 3-4 months. First I will tell you that they are poorly staffed. In all my experience with them, I only dealt with 4 staff members. There was never a time that someone different, outside of these 4 people, answered the phone. Tech support is staffed by 3 of these 4 people, all very nice and accommodating to their best ability, but they cannot keep up with demand. It's not their fault, but a fault of company planning. Beyond this, I have had many glitches with the system itself. Failed credit card transactions for no reason and then I went to our back up manual credit card machine and it went through (both dependent on same ethernet connection). The major issue I have with this program is faulty reporting and functionality. Nothing comes across as you want it to. The housekeeping report, in print mode, has a horrible inefficient layout that takes up the whole page and more. Finally, after many complaints, I started talking to management and they attempted software updates to "fix the bugs", however, I'm still unhappy. I have had several bugs even after the update. Most recently, bookings were coming from channel management either in duplicates or not in exact quantity. We had to relocate a guest Memorial Day Weekend because they were supposed to have 5 bookings but came across as 3. Housekeeping status was showing a room that had been checked in as "clean". Many glitches that still continue, very disappointed. I believe this company has a true lack of real hotel industry advisors. It is more of an IT company that attempted to go into hospitality and are not hitting the mark. They are very much in the "start up" "tweaking" phase and using their current customer base as guinea pigs in hopes to finally get to the product they wanted. But if you are like me, you need a product that works now, not in trial mode. Unfortunately I would recommend another company and save your time, even if you are a small 10 room Inn, keep looking elsewhere.

FDA Hospitality Booking Engine and More

Commentaires : FDA has been a great system for us to grow. Other than the Cons mentioned, we really have no complaints. It is a difficult system to learn (onboarding/set-up was more difficult than our previous platform; 3-6 months to become comfortable), but once mastered, it is easy to navigate and customize. In hindsight, the difficulties we had were mostly due to the robust functionality, which we use every bit of. If I could make any single change, it would be to streamline the communication with customers by making email templates easily editable/more user friendly, and allowing emails/SMS text alerts to be sent to ALL guests at one time, without the need for a timed template. 3rd party software integration will allow this to be done, but including it in the package would make the system even stronger. Overall, we decided to go with FDA after demoing 3 other systems (the functionality was superior and it checked all of our requirements at the time). Automatic itemized invoicing and auto-emails were our most basic requirements, and FDA goes far beyond. My hope is that money continues to be invested into further developing the system; if so, FDA is going to be hard to beat.

Avantages :

- internet based system, can be accessed from numerous devices - itemized nightly invoices - unlimited auto emails (pre/post dated from check-in/check-out date) which integrate with external email system - IBE integrates with Wix created websites - rate manager is extremely easy to use - create trouble tickets online, response time is satisfactory - integrates with channel managers and 3rd party software

Inconvénients :

- no mobile app, only mobile website (can be a pain to login/logout on phone) - 24/7 support exists, but difficult to get ahold of tech support by phone at any given time (typically will get a call back within 24 hrs.) - cannot highlight rooms to create blocks/reservations (must open new reservation tab in either case) - customized emails require coding experience (not user friendly) - inability to email ALL guests with custom email (for alerts, temporary hazards, etc.)

Efficient support team! Great software for hotel operation, services, and time management

Avantages :

I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered. With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor and manage our rate via the rate manager or booking suite tab to keep an eye on our competitors price. This allows us to adjust the our rate within a few second. The software is upgraded regularly which, often times, added a new and exciting features on to their software. Recently, we are thrilled with reputation tab which allows us to track all online reviews and see our current rating. It's great for us to quickly respond to reviews from OTAs and Tripadvisor, as well as to recover the hotel reputation through Frontdesk Anywhere software. In short, we're incredibly happy with the report analytics, reservation system, and online reputation channels which save us a heap amount of time on complicated stuff and spare us more time to focus on the real hospitality service with our hotel guests.

Inconvénients :

We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.

Great Software

Commentaires : Good system overall with different work areas and features. The system is very intuitive and staff learned how to use it quickly which was a big plus. We have been customers of FDA since their latest version and they have performed great updates on the system, especially around reports, rate management and group reservations. We like the chat box where you can reach support and speak to them. We use the program 24/7 and are quite happy about it.

Avantages :

The software is easy to use. The team members learn how to use it quickly thus it saves time. Screen set up clear and it has all the features we need.

Inconvénients :

These are some reports I miss like lead time of bookings. Over all it does have be basics needed.

Nunnally House at Southeast Georgia Health System

Commentaires : Very good overall experience. In six years I've had maybe three issues with the program where I had to contact Support via email. Their response time was always fast, once within the hour and recently within 4 hours but they called with a report and asked for additional information on the problem..

Avantages :

It's very simple and intuitive to use. The reservation layout is easy to read and I like the ability to quickly look at reservations for a few days ahead or up to a month in advance. We serve cancer patients undergoing treatment, family members of critical care patients, medical students and medical staff. The program gives us the ability to distinguish different types of rooms for our various guests and quickly change schedules as needed.

Inconvénients :

There are so many options for generating reports that I sometimes have trouble deciphering the titles and finding what I need. Once I figure out what it is it's simple....

Could use improvements

Commentaires : Although I like FDA, it really needs improvements that would benefit both parties for revenue.

Avantages :

I'm truly impressed on how user friendly the system is.

Inconvénients :

Not credit card protected and had to get outside vendor for CC Security. No tier rates available. Only 1 rate per type instead of making rates by length of stay. Big loss in revenue capabilities for everyone.

Hotel Management

Avantages :

I love the ease of day-to-day reservations and reports.

Inconvénients :

I do not like when you put in someones name - a million names pop. For example: If I put John Doe - ALL John's pop up even though I put the last name in. It is also very easy to accidentally click on a different name... then you have to start all over.

good software app

Commentaires : it works and serves the purpose we need. would like features for analytics to be expanded but understand that is costly too. the savings we get versus other software is enough to offset that inconvenience.

Avantages :

FDA is good for a property of our size. Cost is reasonable and serves its purpose.

Inconvénients :

revenue tools are limited and require a lot of manual data entry versus be able upload large batches of data or rate adjustments. can be glitchy at times. would really like to have adhoc reporting functions.

Great Software very reliable, and user friendly. Must needed resource for every small or big Hotel operation.

Avantages :

The software has a very small learning curve, so you'll have your team up and running in a breeze. Great adaptation to channel manager witch facilitates any hotel operations job. There customer service is awesome every one in the department (India, Mary Anne , etc) have been there to help on every opportunity that we have required there service. In conclusion, we at Oasis Hotel are very happy with software and customer service.

Inconvénients :

Minor glitches with communication with channel manager that can cause every once an a while discrepancy on a reservation, I'm sure it's something that can be easily addressed by the FDA technical team. But like I said very minor, nothing to loose sleep over.

Frontdesk Anywhere is an awesome software for Hospitality

Commentaires : Very please with the software, the reports and the customer service provided from their technical support team. Very easy to reach the service team when ever I have a question.

Avantages :

Being that Frontdesk Anywhere can be accessed from anywhere :) it allows us to access, view, make changes quickly and easily. We are not limited to helping guest only during regular business hours and everything can be managed in house. As General Manager I can access report, check the daily transactions and pretty much anything else I need to from anywhere in the world.

Inconvénients :

We have been using Frontdesk anywhere since 2013 and I am totally pleased with the software and customer service. I would not change a thing.

It can save your time

Avantages :

Frontdesk Anywhere is easy, convenient and reliable software. We are using it for more than 4 years. The most thing I like in this PMS is payment system and reporting system.

Inconvénients :

There are many areas of improvement like there should be one report that include all four reports: Manager's report, Trial Balance, check inhouse, and CC payments.

Great product, great support !

Commentaires : Great staff and product !

Avantages :

Ease of use. Works well on mobile platforms. Very quick and responsive tech support. Always there for you.Visual tape make its easy get snapshot of week or month.

Inconvénients :

Product needs some enhancements in the housekeeping module. The auto e-mail module needs work. It would be nice to be able to package other product .

User Frinedly

Commentaires : I still like the features of FDA, even there is a difficulties in the guest message part. All information needed can easily edit from the admin part.

Avantages :

The availability of using it from your PC, phone, and tablet is a big help to user. The new app. (chat box) makes your inquiry much faster than calling the call center as all support team is very attentive.

Inconvénients :

If only the guest message is easy to edit and don’t need to use a html, I hope that FDA do something about it.

Very easy to use

Commentaires : Less complicated easy to use

Avantages :

The system is clear and easy to navigate. When checking the system, the entire columns are self-explanation which made it simple even new joining staff can managed it well.

Inconvénients :

The system did not separate the income for total revenue in each period clearly. For example guest have booked and paid for the hotel on 8 Jan 18 but the booking date is 12 Jan 18. The revenue period from 1-10 Jan 18 will also include the revenue income of 12 Jan 18 which is quite misleading.

Frontdesk Anywhere- Literally anywhere!

Avantages :

The hotel software Frontdesk Anywhere definitely has more pros than cons. You can access and check statuses using this this software via desktop, tablet, or smartphone!

Inconvénients :

The only con about this software is that it's main focus group is for the use of independent hotels or resorts, and not any that is a part of a chain.

Hotel

Commentaires : Reasonable price but not sure for the bigger property

Avantages :

Manager report and details of the report including figures shown are very details, only one report can tell almost cover

Inconvénients :

Complicated of name of the report which are difference from others so sometime it difficult for new staff

Frontdesk have good easy to use functions. Good support from the support team. I like the training

Avantages :

Good functions, easy to use. Have a good number of Management and other reports. Easy to setting up the property,

Inconvénients :

The price could be lower for smaller less than five room bed and breakfast properties. I would have liked an automatic e-mail to be sent when there is an overbooking. A report generator will be definitely an area Front Desk can look at.

Easy to implement, easy to use and my staff loves it!

Avantages :

I switched from another PMS to Frontdesk Anywhere six months ago and I am delighted with the results so far. First, the implementation was a breeze as their staff uploaded all my guest contact data from my former PMS. Then, training was pretty simple because the software is really intuitive and even if you are like me and don't like to read manuals and follow tutorials, it's fairly easy to figure out. Finally, the best part for me is that my front desk staff took to the new PMS quickly and easily. As a result, I get much better reporting out of it than what I got from my prior PMS. All in all I am very pleased with the software.

Inconvénients :

I have not found anything yet not to like. So far everything is good.

Great, complete PMS

Avantages :

It's very easy to use. Visually, very easy to spot openings

Inconvénients :

Reporting is a bit lacking and very slow.

Meant for Independent hotels

Avantages :

Love that is was developed in San Francisco. The software comes with a commission-free Internet booking engine

Inconvénients :

Based on the reviews it looks like others have had the same issues as me, customer service could be improved.

good software for manage hotel

Avantages :

- no install - easy to use - cloud software - multiply user - many function - good service support

Inconvénients :

- many step for log in - no mobile app - don't support thai unicode tis 620 , windows 874 for template

Reliable and Easy to use software

Commentaires : Keeps on improving the product because it has potential.

Avantages :

Reliable and useful software for online booking and registration that can easily work in mobile phone. Excellent performance also of the technical support of this product.

Inconvénients :

Needs a little improvement in terms of features but not bad so far because it can easily use and helpful product with a good purpose.

Newly acquired B & B w/o a reservation program until now.

Commentaires : Highly recommend your product for price, ease of use and especially your helpful service dept.

Avantages :

Working with Frontdesk before our purchase convinced me I could do this. Within the first month I agreed to purchase and with the support I received from my service rep, Sean McDermott we were up and running in a short period of time. I can't thank Sean enough for his timely support. The more I use the system the more I can appreciate the thought that went into designing it.

Inconvénients :

Like to see a way to allow for rooms that we sometimes donate to worthy causes without applying prices that reflect income. May have other suggestions after weeks and months of using your system but for now not many.