Avis clients sur rsvpBOOK

Great choice for small non-profit with few small conference events per year.

Commentaires : This solved our problem with our prior software being sunset and having the only other option be to used the more expensive flagship product. So I went shopping, compared about 10 options and settled on rsvpbook. Very happy with it. Cheaper products are much less robust. We register people for two conferences a year with breakout groups and hired speakers. One draws about 100 participants and the other 50.

Avantages :

The biggest benefit for us was the small percentage of registration fee because our conferences are over Memorial Day weekends and cost $500-$600. Calculate any other website's transaction fee for that large a price and the transaction fee will be substantially more. On top of that we use PayPal for settling credit cards and we benefit somewhat from their volume which affects the charges the credit card networks assess. I am thrilled with the technical support. Prompt, articulate communication. Although support is not promised on weekends, I have sometimes received responses. A big issue for us was being able to let people make multiple payments, not all at once. There are many more features of this software that I haven't used but people can register themselves, edit their own registrations. There's very flexible registrant types, breakout session setup and many options for tickets and payments. I want to explore the lodging options. I also like that you can have a testing window open and the "back end" at the same time and you can modify settings in the back end, and then refresh the testing window to see the effect. The only downside is that you sometimes need to re-enter the registrant information after refreshing.

Inconvénients :

As someone else mentioned, the email editor is initially confusing but I just noticed at the top there are instructions for importing a word document without problems. Yay! You can also edit the HTML to tweak things. You can add graphics and flow text around them. But I haven't figured out how to get a little margin between the graphic and the text. I noticed the banner manager, where you put your letterhead, seems to apply across the application so if you want to change the letterhead for just one temporary purpose, you need to put it back when you're done to avoid affecting everything else that uses letterhead. Like anything, there's a learning curve, but you can pick up how rsvpbook works quickly by trying things and testing to see the interplay.

Three time user

Commentaires : Checked out rsvpBOOK 5 years ago to support registration for a 3 day high school reunion event. They were extremely accommodating about our non-profit status in pricing and their customer service was excellent. Used the product again for a complicated golf tournament registration a few years later and representatives were again wonderful about helping to set the program up to do what we wanted.
So returned to rsvpBOOK again for a repeat reunion this year, and was thrilled to know that rep was still there to patiently answer the set-up questions that I could not figure out on my own. I am competent on general computer programs but no technical wiz, and I was able to get most of the set up on my own with the help of their handy PDF 'how-to' documents. We set up a Paypal link very easily to accept credit card payments. And their per registration fees are conveniently now handled through monthly credit card charges instead of having to pay by check.
The set up of the registration program works best on Explorer or other mainstream browsers - not so well using Thunderbird.

Avantages :

Relatively easy to set up and the reporting tools are very useful. I am able to use their standard reports or set up custom ones that can be accessed by more than one person - which allows for delegation of event activities.

Inconvénients :

The limits on sizing of photo banners and placement of logos - at least in the version that I have been using.

Beginner User

Commentaires : I love this but I will continue to study this so that it will be alot easier for me to use.

Avantages :

I liked that you can create and use this to invite multiple people to an event from the comfort of your home with just one click.

Inconvénients :

That in the begginging it can be a bit confusing when you first start using the app in the beginning.

Easily customizable, robust tool for event registrant assignments, reports, and communication

Commentaires : I'm in my fourth year of using rsvpBook to manage an average of 900 volunteers who register with us each year. Our event is a 2-day dental clinic that moves to a different city in Arkansas each year, and dental/medical professionals are needed as well as lay volunteers. About half of our volunteers return every year, and about half are new each time. Most of our volunteers have day jobs as well, and most are highly complimentary as to the ease of our event registration. We could not run our clinic each year without maintaining information on our registered volunteers and communicating with them in a timely manner, and rsvpBook enables us to manage all this. We customized our registration questions and answers to help us easily filter registrants according to their abilities/training (or lack thereof) and ensure they can easily assign themselves to appropriate volunteer positions. Each year the rsvpBook staff very willingly works with us to fine-tune our use of the software and help us with our many reports that are crucial for ensuring proper coverage for each clinic. The capability that rsvpBook gives us to copy our event setup from year to year has cut down substantially on the time I must invest to set up registration for upcoming clinics. We're to the point where we can focus on changing a few details and improving our volunteer and event management experience each year. Other states that run similar annual clinics have copied our rsvpBook event setup (with our permission), which has also enable them to get a jump start on managing their events. We've tried another registration software in the past, and it did not come close to meeting our needs the way that rsvpBook does. We plan to keep using this software indefinitely.

Avantages :

Ease of use; customizability; responsive, friendly, and knowledgeable staff; compatibility with Excel and email; repeatability.

Inconvénients :

Can't think of a thing.

We've Done More Than 170 Events Using RSVPbook.com

Commentaires : Green Technology delivers multiple conferences and seminars on California's green building code, Green Schools and Green Government to thousands of registrants each year. All the registration for each event occurs on the RSVPbook Platform.

Avantages :

As a disruptive technology, RSVPbook.com helped us change from spending tens of thousands of dollars per event for outside registration companies to bringing registration in-house cutting costs drastically. Very strong tech support and some minor custom coding enabled us to combine all our registration needs plus a lead retrieval system that generates income from our exhibitors.

Inconvénients :

Honestly, don't have any.

RSVP Meeting Registration

Commentaires : Many family members were impressed with the registration system. It really was quick to get it up and running which was amazing with all the variations we wanted. The software has a lot of flexibility and can accommodate just any registration idea.

Avantages :

Ease of adding all the special features we needed like different categories of registration, merchandise selling, flexible donation, installment payments, etc. Sharing reports with other admin members was also a big help. Great support to help me get it going (website help instructions and called in). The reports and email features were amazing. The non-profit accommodation was a big plus.

Inconvénients :

I really don't think the password feature was helpful for us. No one really used it to go back to a registration, but many members found it confusing. Administrator had to make all the changes. It would be great if that can be turned off it you didn't want to use it.

Conference Registration Made Easy

Commentaires : We have used rsvpBOOK for several year to automate the registration and related functions for our conference, and it has been a real boon for us.
We are all volunteers, many of whom have limited technical savvy, yet we have easily trained our members to successfully manage the event using the web site tools. the attendees comment about the ease of use and the functionality.
From the administration side, the capacity to set up the registration process, manage the attendee information, develop the post-event critiques, communicate by email and all the other management features make this the obvious choice for our event!
The support from the staff is absolutely amazing, giving us confidence that we can develop the process with the backing of rsvpBOOK whenever we need it. And the low cost for us as a non-profit organization is the "icing on the cake" in choosing our conference management tools.

Avantages :

Easy of use, technical support, low cost.

Inconvénients :

I look forward to the development of a smartphone app that will be available to attendees for them to easily manage their schedule for our conference.

A dramatic change and improvement of our business operation

Commentaires : For over two decades, we operated, by having groups book their participation on a hand written form, with the time spent spell checking and trying to read the hand written forms, we had to have dedicated people just for that job. about 10 years agio, we discovered RSVP BOOK!! and our operation and business have changed! we love the relationship, we have been improving as we go along, the assistance is 100%, the performance is the best and we can't beleive we lived without RSVP BOOK as long as we did!! thank you!

Avantages :

the savings of man power and the efficiency!

Inconvénients :

nothing!!

RSVP Book Review

Commentaires : They are very helpful and can assist you in customizing a site that works for your event. Our event continues to grow and change so this is very helpful.

Avantages :

Ease of creating the site, customer service, reporting capabilities, easy to obtain the necessary information from our vendors, and as you learn the software it becomes easier for me to update on my own.

Inconvénients :

The confirmation page once someone has already registered - if I make a change it should be able to say thank you for updating...instead of sending a NEW confirmation email. It is confusing to our vendors.

RSVP for Training Registration

Commentaires : We utilize RSVP to register all of our learners for training classes. Registration is quick, we can track all that attended and lastly, we use the custom reports (which is very easy to use) as our database of all trained users.

Avantages :

The ease of creating events as well as the ease of our learners self registering for the classes. We can easily check the registration and mark attendance from a smartphone or tablet.

Inconvénients :

Not much!

Awesome support!

Commentaires : My review comes from a point of view of having used RSVPbook for many years... though there are some areas that become easier with experience, and every year there are improvements (as RSVPbook will take feedback and make the improvements... giving customers a voice), I can't say enough about how flexible and AWESOME their support team is to assist and help find solutions if the customer runs into any challenges or simply has a minor questions; the response time is almost immediate!

Avantages :

flexible and a wide variety of functionality... and of course the reports and tips!

Inconvénients :

sometimes a bit cumbersome.

Great Support

Commentaires : I receive great support from the team at RSVP book. Responsiveness is key to our business and they excel and making sure they respond quickly.

Avantages :

The support team and the ease in navigating the site.

Inconvénients :

I don't have anything specific...I typically let them know if there is something I wish it could do. I like the app but some customer want more functionality an/or ability to download from the app store and not have to use wifi.

RSVPbook.com User Review

Commentaires : RSVPbook.com has been very beneficial to meeting the needs of our company. It has enabled us to manage our 5000 plus employee populations' educational tracking and course scheduling requirements.

Avantages :

The highly responsive and accessible Tech support. The ease of use of the system.

Inconvénients :

Desire to manipulate the data into more useful reports without much effort. And it's compatibility with Microsoft Access program.

Superb Customer Service and Great Features that are easy to use!

Commentaires : We have used rsvpBook for many years for our registration system. The customer service is phenomenal - they are VERY responsive and easy to work with! The system is very easy to use and navigate. The reporting capabilities and the wizards for creating the registration are helpful. They can even customize specific pieces to meet customer needs!

Avantages :

Customer service! Easy to use and navigate

Jodi says...

Commentaires : I use RSVPBook.com to manage registration for training events. The program seems infinitely flexible. I can't imagine what you might want to do that you can't do. On the down side, that flexibility makes the set-up a bit confusing, but I have never encountered better customer service in my life! Nelson responds to online chat messages instantly and figures out the solution in less than five minutes, seriously. Also, I've never found the website to be down unexpectedly. Grab your readers before you start; the set-up text is small. The registration window looks great though, when you're done!

Avantages :

It allows me to manage registrations for our relatively small trainings in a cost-effective manner. The alternative would be for me to do it manually, which would eventually lead to an error. Absolutely amazing customer service!

Inconvénients :

The set-up text is really small. Perhaps this is just my computer, but I don't think so. The tickets page is confusing. What's the "group" thing? It seems like the part where you input the fee is critical and should jump right out at the user, not be buried under several layers. I know I've said this before in a customer survey, and I can't imagine I'm the only one who thinks this. I've messed it up and had to ask for help on more than one occasion as a result.

Great value and functionality for the cost! Perfect for small non-profits!

Commentaires : I've used RSVPBook for two conference events thus far and have been really thrilled with the flexibility and functionality of the site given the costs. No start up costs, no hidden fees. It's perfect for organizations who need to filter registrants, sign up for multiple events, purchase additional items, and share information all in one place. It's a bit tricky to figure out, but customer service is super helpful and responds via the 'chat' feature within seconds. The final event site is a bit dated in terms of design and can feel a bit clunky, however, again for not having startup costs and large starter fees, this is by far the best site I've found.

Avantages :

Cost. I can take as much time as I want to set things up without being charged- I'm only charged when people register. The fees are reasonable, particularly in light of the functionality. Customer service is also stellar.

Inconvénients :

The overall design is certainly dated- like mid-90's powerpoint themes. The administrative dashboard is also a bit tricky to navigate- not very user-friendly. The File cabinet is awful.

Fantastic database platform; used for past 4 years!!!

Commentaires : Can't thank Nelson and all of you at RSVP for development of this wonderful database info management resource!!! AND, on behalf of Mission of Mercy organizations all over the country, I am most grateful and appreciative of your support and donation to our efforts!! You may want to financially consider restructuring this support to bill us at market rates and then make a dollar donation to each MOM entity vs. a simple rate reduction. Not sure if the IRS would question, but your finance guru could advise!!

Avantages :

Functionality and usability for someone not tech oriented for database management!!

Inconvénients :

It doesn't anticipate what I need, want, dream of!!!LOL Sometimes it takes me a few minutes to think in the context of RSVP to get myself to a place where I want to accomplish a task. The more I use it the easier it is to achieve mobility; repetition is the key to knowledge!!! I know you guys work very hard to develop tools that would be intuitive to us non-tech folks, and that has to be very difficult place for your brains to go!!!!!

rsvpBOOK - best company to work with EVER!

Commentaires : The Christa McAuliffe Technology Conference (CMTC) in New Hampshire is a 4-day event with Monday PreConference and 3 full conference days. We have multiple session types along with multiple registration fees and deadlines. rsvpBOOK has kept up with our needs since 2010.

Avantages :

The best part of this software is the technical support provided by the rsvpBOOK staff. They are professional, responsive, knowledgeable, and fun! The software has grown in its complexity over the years, but the support staff is always very helpful and patient in assisting with tasks you likely do only one time per year. The software is flexible, provides historical data over time, can be customized at a reasonable cost when needed, and continues to improve and add features.

Inconvénients :

Along with the improvements came a cost increase, certainly reasonable, but not the bargain it used to be for non-profits.

L.O.V.E. R.S.V.P.

Commentaires : Our association has been using RSVP for our events since 2012 and it's a lifesaver! Every year our spring conference is more efficient and registrant-friendly because of the RSVP features we discover and employ. Their expertise and technical support is top notch, too! We can always count on Nelson and John to make our registration experience and reporting on the back end most effective. THANKS, RSVP!

Avantages :

Multiple features and amazing tech support

Inconvénients :

Sometimes there are multiple layers to the same feature so I have to go in and click options in more than one section to ensure the setting is correct.

The PMC GROUP REVIEW

Commentaires : We used this for our conference last year with a start-up client. Never seen Customer Support like this. The support staff was always available to walk us through any problem, no matter how long it took.

Avantages :

Not being a techie, it was easy to navigate and understand.

All about the customer service!

Commentaires : One of my clients, a major cosmetics company, hired me to develop an online registration website for a complex international meeting. I researched several software companies. What first made RSVPbook.com stand out was that during the due diligence process, Customer support representatives
LISTENED to what we needed instead telling me how great they are - or directing me to an online demo - or sending me their client roster. I chose them based on this initial "personal touch" and we have never looked back. Yes, the product is reliable, intuitive, robust and flexible, and the fees are extremely reasonable. But what is most remarkable - and what makes them stand apart - is the customer service experience. That first meeting was quite complex, and I needed a lot of help with the site development. They were always available to answer my questions and did so with patience and professionalism. The result was very successful, and we now use the site for multiple annual meetings. their team are more than a supplier - they are true colleagues and collaborators. They never let me down and I recommend without reservation!

rsvpbook review

Commentaires : We have used this software for arts and creative events since 2013. Most of our events have from 20-120 registrants. For events on very small scale to larger scale it works very well.

Avantages :

It has so many features built in that make it easy to set up and operate and when you don't know what to do, help is easily accessible. I can change and manipulate registrations as needed. I appreciate the email features, and sales and sessions information, that is readily available.

Inconvénients :

Sometimes my registrants don't save at bottom as they don't scroll all the way down or check off a required field and get confused, but I can usually help them with that and it gets resolved. If I have an event that is multiple weekends or on multiple days, it is hard to enter that into the form.

VPA rsvpBook review

Commentaires : Overall, it has been helpful software but there have been glitches before where it emailed recipients multiple times, it sent an email out at a wrong time, and it RSVPbook was down and we had to call in to RSVPBook to tell them. Nelson has been helpful when we have had to call in.

Avantages :

Nice to use to set-up registration links online and manage attendance and tracking.

Inconvénients :

It can be a little confusing when editing and creating email templates within email wizard.

Robust Tools, Excellent Support!

Commentaires : rsvpBOOK is an excellently designed and robust tool that has allowed us to efficiently register our attendees, communicate with them regarding changes in sessions, and give them all their information on a web-based app before showing up for the event. The customer service and support has been superior, personal, and timely. We also really appreciated much of the automated functionality, such as automatic emails for those registered in sessions that had to be cancelled. Overall, this is an A+ product and a positive experience.

Avantages :

Very thorough set of tools for event planning and communication.

Inconvénients :

Limited tools for communicating with speakers. It would be great to be able to automate communication with speakers and presenters.

Great product and wonderful customer service!

Commentaires : We had a homegrown registration system that was very hard to configure and restricted us with what we could do. We made a list of features and when we spoke to rsvpBOOK they had everything we needed, wanted and more! They were very helpful with setting up the system with us and fast to respond to any questions and requests we've asked them for.

Avantages :

Ease of use! And the amount of features they have out of the box. It is so easy to set-up and it makes our registration process seamless. There is a ton of additional functionality beyond the form, you have the ability to easily create and customize reports, print name tags, etc.

Inconvénients :

I can't think of anything, we have been extremely happy with using rsvpBOOK!