Avis clients sur Digital Dining

par Menusoft Systems

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Note moyenne

  • Note globale
    3,4/5
  • Facilité d'utilisation
    3,1/5
  • Service client
    3/5

En savoir plus sur Digital Dining

Restaurant management system with point-of-sale programs for home delivery and a multi-plan Frequent Diner program.

En savoir plus sur Digital Dining

7 avis affichés

Hannah S.
Graphic Designer
13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 12/06/2018

"I have used Digital Dining as a server and bartender for over 5 years in various restaurants"

Commentaires: The ease of use, the ability to use in a business that has separate entities, the speed that the program responds at, and the functionality.

Avantages: This is by far the easiest software to use in any restaurant setting. The interphase is readable and clean, the functionality is easy to understand and powerful, the program operates just as fast as the user and it is easy to work out bugs that arise.

Inconvénients: The software does have bugs more frequently than others that I have used that require a technician to come on sight to fix from time to time. When the software glitches you are at a complete stand still which can wreak havoc on a business when it is busy.

  • Provenance de l'utilisateur 
  • Publié le 12/06/2018
Utilisateur vérifié
Site Manager - Senior Congregate Meals Turlock
Restaurants, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 11/02/2019

"Gets the Job Done"

Commentaires: If the person managing the software is good at organizing the buttons and the staff is well trained in how to use it, Digital Dining will get the job done.

Avantages: Digital Dining's design is very user-friendly, making it easy to get into a rhythm once you learn how to use it.
The option to instruct makes it much easier on servers who have to customize an order beyond the norm.

Inconvénients: I don't know if this is an issue with the software, the hardware it's on, or the internet connectivity, but it seems to lag at times. The buttons will be unresponsive, or a display will load only halfway, making it impossible to finish the order. Many times I've had to make a mental note of what to order and then wait until I could get Digital Dining to work again to put in the order. Again, might just be an issue with the tech it's being used on, or the internet (I often experience it being unable to connect), so I don't know that Digital Dining should be blamed for this issue. A perhaps shallow addition, but I find the colors/general design to be a bit bland. It's not as crisp, fresh, and modern as I'd prefer it to be. But that has no bearing on its usefulness.

  • Provenance de l'utilisateur 
  • Publié le 11/02/2019
Steven C.
President
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    1/5
  • Support client
    Sans note
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    1/10
  • Provenance de l'utilisateur 
  • Publié le 30/03/2019

"Staff Reporting & Time Keeping"

Avantages: Works well with customers. Flexibility with diverse menu. Employees can learn to use it quickly. Local support (Pinnacle Technology) is wonderful.

Inconvénients: Staff information in wrong! Can not generate lists of important staff data. Time reports are in accurate and costly to review and correct. Can not rely on time keeping data.

  • Provenance de l'utilisateur 
  • Publié le 30/03/2019
Amy M.
owner
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 26/03/2016

"Easy to use, great support"

Commentaires: I've used this in my fine dining restaurant for 8 years and at the previous place I worked for 3 years. Easy to use, great reports, good customer service. The dealer is only 10 minutes away and emergency calls have always been returned in under 5 mins. Expensive installation but no monthly fees. Phone support is pricey, $75 for fifteen minutes, but the problems are usually solved within that time frame. Yearly support plans are between $500-700 depending on the amount of support hours you want. I opt to pay by the call and never called more than 3 times in a year.

  • Provenance de l'utilisateur 
  • Publié le 26/03/2016
Frank F.
owner
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    2/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 11/10/2018

"never again"

Avantages: the ability to use iPad for ordering and kitchen monitor

Inconvénients: it's not user friendly, I have to use 3rd party software for other programs due to cost. For example online ordering

  • Provenance de l'utilisateur 
  • Publié le 11/10/2018
Devon M.
Manager
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    3/5
  • Support client
    2/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    3/10
  • Provenance de l'utilisateur 
  • Publié le 05/12/2019

"Basic"

Commentaires: The overall experience was not great. Within a few months of becoming manager, I knew we needed to switch.

Avantages: There is a lot of flexibility with a system that has been around for this long. The availability of features that you may or may not use needs to be weighed against ease of teaching the system though...

Inconvénients: Outdated, for software like this to exist in it's current form is really a bit ridiculous. Buggy, slow, cumbersome interface. Really needs a totally new version

  • Provenance de l'utilisateur 
  • Publié le 05/12/2019
James W.
Consultant
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 19/07/2017

"God Awful"

Avantages: Had potential... but there is honestly nothing good I can say about this product other that it has fairly decent reports.

Inconvénients: This system is the worst I've worked with in 20 years in the industry. ZERO accessibility to customer service, system locks up or crashes all the time, not user friendly, no fail-safe system set up to prevent missed tickets, and so much else. Absolutely pitiful for the expense laid out.

  • Provenance de l'utilisateur 
  • Publié le 19/07/2017