Avis clients sur ScheduleFlex

Fantastic Software!

Avantages :

I like the various search perimeters for report running. This is a great user friendly system that's easy to teach.

Inconvénients :

The Salesforce.com customer base is predominantly B2B. The CRM software is not nearly as well oriented to the B2C industry.Surprisingly, Salesforce.com generally doesnt provide a Service Level Agreement (SLA) for its cloud service unless the customer requests and negotiates it. Even then, SLAs are inconsistent from customer to customer and fall below uptime guarantees of primary SaaS CRM competitors.

Shifts and rotas without the drama!

Commentaires : Overall, we have found Shiftboard to be an incredibly good fit for our non-standard shift scheduling; online rotas are praised by our users for easy access when on-the-move, we find reporting through the exporting of CSV files useful, and it has allowed us to get rid of older overlapping systems that we previously used for shift tracking.

Avantages :

Shiftboard allows our casual staff members access to shifts via an online portal, which is especially useful as these staff are very rarely in building (unless on-shift). Users report that it is helpful to be able to access shift scheduling through a web browser On the rare occasion we have needed to contact support they have been very responsive and have answered our queries, and we have found it incredibly useful to be able to pull data out via CSV file for input into other systems that we run (although reporting could be further improved upon). Adding information that lives in other systems to casual staff individual user profiles means we have been able to decommission several systems that have previously been used to handle staff shifts for our employees. Users can be added to teams and groups to make administration easier.

Inconvénients :

From a user’s perspective based on feedback we’ve had, the web-based UI isn’t the most intuitive or clean-looking – I'm not sure how it fares compared to competitor systems but it could do with updating to a more modern look which would improve usability. Another point raised when receiving feedback from users was that it can seem a bit of a steep learning curve for new staff, but we have started to provide documentation and training for internal use so this is no longer an issue for us.

Almost too customizable

Commentaires : Once you have a handle on it, it is an EXTREMELY useful tool for a manager to have. Customizing/designing your company or teams unique Shifboard experience is a daunting task, and training new users is a lengthy process. BUT if you have the bandwidth to take on those two things, it is an investment worth making.

Avantages :

You can pretty much do anything with Shiftboard. Ideal for managers with a large number of working employees and/or managing complex shift schedules. Also great for mass communication with all employees or specific groups. Flexible scheduling - manager can assign shifts and/or employees can sign up to work shifts. Employees can use Shiftboard to request time off, call in sick or give up a shift and it will automatically notify all other active employees assigned to that same team that a shift is up for grabs. You can also upload shift schedules from Excel into Shiftboard.

Inconvénients :

SO MANY OPTIONS - it can get really confusing and convoluted and is really complicated to learn/train new users (even when you are pretty tech-savvy). Employees have to opt-in for text messaging on their end (and I understand why, it is just frustrating) or you cannot text them through Shiftboard. It is very particular in it's functionalities - if any step (even as small as checking an optional box is not checked) in any given process is missed/incorrect, the entire schedule will be off, and you won't know until you finish and look at the calendar. Then you have to go back in and figure out what went wrong.

Adequate, but has room for improvement.

Commentaires : Overall, it is a passable scheduling tool. Having worked with Deputy previously, I am finding the overall user experience somewhat disappointing. Since the program is not integrating with our payroll system at this time, I am reviewing it solely on the grounds of it's use as a tool for communicating schedules to my staff, and keeping track of who I have working. In this respect it is just adequate. If changes to shift dates/times/employees are made on short notice, the available schedule visualizations and inelegant user interface make it more frustrating and time consuming to change or delete a shift than it is worth, and the lack of an effective visual representation of the schedule from the employee side means it isn't used as often as I'd like. I often end up using text messages and email to communicate changes instead. Their willingness to work with my company's billing (Net 60) is greatly appreciated, and this flexibility should be a major selling point for larger organizations.

Avantages :

- Cost effective. - Shiftboard accounts receivable is willing to work with you on billing times. - Good array of features and tools. - Very good features for bulk assignments and automated help generating a schedule. (Good for large organizations or new sites needing a schedule generated.)

Inconvénients :

- Visualizations available for the calendar leave something to be desired. - Interface and controls are not the most user friendly I've seen. - Help documentation and live customer assistance is disappointing or non-existent. - Glitches and uncooperative UI elements have occurred more often than I'm used to.

A great value, an irreplaceable tool for our organization.

Commentaires : It really organizes our musicians extremely well, we have very little confusion now.

Avantages :

This helps us organize all of our contractors and employees. It gets them all onboard pretty easy and has a lot of powerful tools that have made running our organization much easier. We tried a LOT of different products and this one was the only one that really met all our needs to get everyone scheduled and organized, it is an amazing value for the price they charge us.

Inconvénients :

I wish it was easier to sync with 3rd party apps. The good part is making a .csv of data is super fast and easy but I would still like to see it play nice with other products.

Seamless and easy

Commentaires : I have had great experiences with Shiftboard, its super helpful and I'm so glad that my company chose it as it's scheduling software.

Avantages :

I use this software daily, you can choose to view the week, then click on individual days to see what your schedule is for the day. The software is so simple and straightforward regarding scheduling. Within the main menu you can see: teams, calendar and opportunity (news) You can see what line of support you are scheduled for, when your breaks are at and when you have specific time off to catch up on daily tasks. You then have the option to print it out, download it and connect it to your Google Calendar, Outlook or other iCal compatible calendar tools.

Inconvénients :

I truly have never had any issues with this software. I have no dislikes about the software. Working for a company that has your schedule planned out and updates it quickly is such a relief. I previously worked for a financial institution and my schedule was so disorganized. Its great being able to access the Shiftboard at work/home and see what you need to know to be prepared for your shift.

We use Shiftboard to schedule all of our part-time employees and manage our work schedules. Awesome!

Avantages :

There are a lot of different ways to take advantage of this software. Workers can trade shifts if you want that, you can bulk schedule duplicate schedules that work well, and on and on I could go. It is really easy to learn and use.

Inconvénients :

I would love to pay less since we are a non-profit organization, but the price is still very reasonable. They also have great customer service!

Shiftboard is easy to use and super efficient.

Commentaires : I enjoy the simplicity of being able to search my teammates shifts and confirm the hours they have scheduled every week. Shiftboard is was to use and navigate through.

Avantages :

I really enjoy the easy access and the ability to add shifts for my Teammates like study Halls and Meeting s. Shiftboard notifies you of any errors if you are scheduling a shift for a date that is passed.

Inconvénients :

While Shiftboard is great there are times when I get reports of shifts not being added correctly causing teammates to miss the shift they did not know was scheduled.

Good Product, Great Support

Commentaires : I've saved so much time with Shiftboard.

Avantages :

I've been using Shiftboard to manage 100+ active volunteers at my organization for two years. Time is money, and Shiftboard has saved me an incredible amount of time. Scheduling is so easy. The Shiftboard service team is incredibly responsive, patient with my learning curve, and personable.

Inconvénients :

Some of my older volunteers have struggled with the learning curve. I will say, though, that Shiftboard has made changes to make it more user-friendly. It still isn't what I'd call "intuitive." Digital native users have no trouble with it, but users not as well-versed in these kinds of interfaces sometimes struggle.

Engineer’s Perspective

Commentaires : Very convenient and accurate

Avantages :

The ability to edit quickly and accurately

Inconvénients :

Some aspects are harder to find to use in the app

Decent Functionality

Commentaires : The software was just what I was looking for in that it lets my staff opt in to events. The tech support is friendly and fast but doesn’t always have a definitive answer for you. The mobile app turned out to be a great bonus though I wish it had more of the features available for the desktop version. Overall, I’m very happy with the software and would purchase again in a heartbeat.

Avantages :

This is the only scheduling software I’ve found that lets employees opt into a shift instead of filling out their availability every week. I work in a catering business so we don’t have consistent work for our servers. They all have school or other jobs to work around their schedule with us. Some of them only work with us twice a month so asking them to keep an updated calendar of their availability is unrealistic. This software lets me post all the shifts and have servers sign up for the ones they want. It’s very helpful. Shiftboard does also have the ability to let staff fill in availability and have management work off that, however. I also appreciate that I can include notes about the shift and addresses for when we do offsites. The software also lets me divide servers into teams so that they see only the shifts they are eligible for.

Inconvénients :

It’s not the most aesthetically pleasing site and takes a while to adjust to the layout, but once you get used to it, it’s fine. The biggest issues I find is that you can’t export your sign up lists. When I have 40 events in a month, I’d like to print out a list of who signed up for what and work from there, but I have to go shift by shift, typing the results in an Excel sheet instead. Also, there isn’t a way to track who did what change in the system. When I’ve had issues in the past that may have been from a software glitch, they can’t give me an answer as to who changed what and when.

Shiftboard makes scheduling easy

Commentaires : In event staffing things change quickly and having a scheduling software that was easy to use was a must. Most solutions in the scheduling space to not compare to Shiftboard on the ability to change time/location/uniform/client/event details all from your phone. Currently I manage a staff list of over 500 and I could not it without Shiftboard.

Avantages :

Straightforward -- Even though there are help FAQs and videos, they are not needed, the interface is self explanatory. Reporting -- They will customize reports for you but the basic reports export to PDF or Excel for easy editing. Cost -- Only billing on actually scheduled versus active makes this perfect for companies with seasonal schedules

Inconvénients :

A little cleaning up of the interface and some "right click" improvements would be welcome

Decent

Commentaires : We are kind of stuck with it because our employees are all learning to use it but we still have to do a lot more communication with them because SB is not user friendly.
We are also constantly reaching out for support because your support team can only do one thing at a time. We can't cover multiple issues with one person or call

Avantages :

It eventually does what we need it to do.

Inconvénients :

Not very user friendly. To cater it to our needs we have to keep creating different teams or groups and it takes a lot of time since we have 300 employees that all fit into several different groups. The texting feature is too expensive and what was told to me in the beginning is not what is being charged

Web based scheduling calendar

Commentaires : Vast improvement over our old system. And I like that different supervisors can change things.

Avantages :

I like the fact there are multiple platforms to view the program. I can easily check to see when my next shift is from many places. And my supervisor can schedule me and I can schedule myself. It's easily user definable.

Inconvénients :

The filters and views don't save. I have to re-filter every time I open the program. I wish the color scheme could be changed. We have a green/red colorblind person who has trouble reading sometimes.

Shift management for events and beyond

Commentaires : Once the software is set up for a particular department, the management of shifts and teams is made much easier.

Avantages :

I like that staff within certain roles are able to trade shifts within Shiftboard without going through management.

Inconvénients :

The software can be a bit tedious to set up. Likewise if you bulk upload your shifts then removing or changing one of them can be difficult without changing the rest.

Use of Shiftboard in an Academic Setting Provides Ease and Accuracy in Laboratory Scheduling

Commentaires : For anyone attempting to organize a large group of people into smaller, more personal groups, Shiftboard is an ideal method of doing so. It's entirely online, easy to use (both from an administrator and a user perspective) and the support staff has always been readily available and receptive to any functional suggestions you may have.

Avantages :

This website provides a number of distinct advantages for scheduling unique events, lectures and laboratories in the large scale academic environment (500+). Of substantial importance is the ability to provide equal access and availability to events that are constrained by finite resources. Through the creation of distinct "time slots" that LIMIT the number of participants, Shiftboard delivers on this like nothing else I've encountered. By empowering students (i.e. the users) to view event availability as well as requiring them to schedule their own session time, Shiftboard places the assurance of participation directly on the user's shoulders. Likewise, Shiftboard provides near fail-safe mechanisms to ensure participation through automatic reminder and confirmatory emails, as well as the ability to monitor and control all site activity and content.

Inconvénients :

If there's one thing I would like to see, it would be the ability to LIMIT the user's capacity to sign up for multiple events that are similar in content type. Thus, should users miss their assigned time rescheduling would require contact with the site administrator.

First and Only

Commentaires : Our organization was stuck in the paper and pencil age. Everyone would submit for the events they wanted to work and the supervisor would have to sort everything and everyone out. We did a demo of a competitor but it would not work for the varied shifts and last minute changes and additions that we have.
Once we looked at Shiftboard we were sold that this is the best and easiest for the organization. With most managers buy-in we made the plunge and the results have been fantastic. There are some hold outs but when we show them the advantages and different ways they can input a schedule the results speak for themselves.

Avantages :

The ease of use and the ability to specialize how the scheduling is done based upon the managers wants and needs.

Much easier after I learned on my mistakes

Avantages :

Convenience speed ease record of what you have and also record what is available makes it easier to look at calendar and complete choices

Inconvénients :

Questionnaires that require so many words to explain Pros or cons seems Antiquated and unnecessary can't think of anything about it i really is distasteful for me so with that I will end this review if I finally have enough characters and words to complete it I sincerely hope so

Perfectly functional employee/volunteer scheduling app

Commentaires : I've used Shiftboard as an employee like a time clock, and I've used it as a volunteer manager where we just schedule the volunteers (but don't make them clock in/out on it). It's perfectly functional as both!

Avantages :

I like how easy it is to pick up/drop/trade shifts, and to clock in & out. It does what it's made for!

Inconvénients :

The mobile apps are terrible, to the point of unusability. On my Android I always just pull up the web page instead of using the app, which is also terrible, gotta enlarge each small part of the page I need to use separately. I also wish it was easier to click on an employee/volunteer's name and get straight to their contact info as an admin - you get there eventually but usually when I'm looking for that kind of thing, it's because they're late and I'm in a hurry - it should be faster!

Having used Shiftboard as a manager for several years I find both good and poor qualities throughout

Commentaires : it is a better system than what we used before.

Avantages :

The members access to pick up open shifts is great. The ability to reach a large number of members with messages is good, the time off page is useful for sorting requests.

Inconvénients :

The individual members calendar interface is clumsy. Frequently iCal users do not get timely updates requiring changes in the schedule to be pushed out manually. This makes for extra work for our schedulers.

Shiftboard has streamlined our scheduling process, saving us a significant amount of time.

Commentaires : A significant reduction in the time and effort needed to get the necessary information to the right people and get their response to schedule events.

Avantages :

The quick and easy notification and access to those using it has made the scheduling process a much less cumbersome process.

Inconvénients :

Editing events and personnel working these events can be a little tricky at times. The learning curve for this was a little linger than anticipated.

Staff Management Software that Makes Life Easy

Commentaires : Before using Shiftboard, life was hectic and scheduling was a mess. Shiftboard allowed us to grow without the headache of scheduling hundreds of staff across multiple locations of our business. On top of that, every time I call customer support, they help me with every question I might have. We could not be more satisfied with Shiftboard's platform!

Avantages :

Saves my business/staff headache. Reduces the cost of staff scheduling.

Inconvénients :

Could have a better mobile app.

It has always been great working for me.

Commentaires : I can see all of my agents shifts at once. Love it!!

Avantages :

Everything has always showed accurate to me. I let my team member know to always keep any eye on their shiftboard as it is in their own timezone and can help no call no shows.

Inconvénients :

I have agents that say they have some issues with seeing their shifts or the load time it takes when picking shifts.

It changes everything

Commentaires : I have been using Shiftboard for 4 years now. I really can't imagine doing business without it. With constant fluctuation of staffing needs, organizing your workflow around technology to streamline the processes. Most importantly it provides a level transparency.

Avantages :

The transparency.

Inconvénients :

Being able to teach shiftboard what overtime means. Based on our CBA different groups have different overtime rules.

I have had a very positive experience with the program.

Commentaires : We are able to see all of our sites and appropriately rearrange staff to benefit the entire organization.

Avantages :

I appreciate the different views that are available. I also like that the support team is willing to work with our organization to make the software better fit our needs.

Inconvénients :

There are a few small improvements that I would like to see, such as the ability to click on someone's name and it will take you to their profile and an easier way to switch a staff from one site to another.