Using Optima daily

Publié le 27/09/2019
Svetlana F.
Reservation manager
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It is very easy to manage external channels like booking and our home website.
Gives a lot of answers to questions you might have via reports.
Would have liked to add/change a few things

Avantages: It pretty much covers everything, I would have added a few things, change some things, but mostly I really enjoy using it.
I'm incharge of external channels as well and Optima makes everything easier.

Inconvénients: There are a few shortcomings, mostly for group reservations, I wish that somebody would have asked users what you can add to the program, based on field users.

Réponse de l'éditeur

envoyé par Silverbyte Systems le 02/10/2019

Dear Svetlana thank you very much for your feedback and for using Optima for many years.
We would be very happy to hear from your field experience how Optima can be improved. Do not hesitate contacting out support center at helpdesk@silverbyte.com and give us the insights you belive are important.
Thanks,
Silverbyte team

Optima PMS

Publié le 02/10/2019
David S.
Channels Manager
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This complete programe PMS and channel manager helpes us to improve the business, sale more and improve customer service

Avantages: The PMS has very good results regarding rooms divition, rate plans and billing. It is fiendly and easy for use.
In my daily job I most use the channel manager that work great. Very good conectivity with major OTAs.

Inconvénients: it is a good program for medium and large hotels, complicated for small hotels. the program was growing and developing over time and so sometimes it has bugs but there are well treated by software team.

Réponse de l'éditeur

envoyé par Silverbyte Systems le 22/10/2019

Dear David,

Thank you very much for your review and warm feedback.
Over the past few years, Silverbyte had made a lot of new developments.

Currently, Silverbyte has a solution for every hospitality type. Over the years, Cloud systems were developed: the Selfie- PMS for 1-10 rooms size (mostly use by one-room apartment owners, or by Zimmer owners), and the Cloud Optima (also known as Optima 2020) for small-sized hotels, vacation rentals, and boutique hotels.
If your interested in more details, you can leave your details here:http://silverbyte.co.il/%d7%a6%d7%95%d7%a8-%d7%a7%d7%a9%d7%a8/ and our sales team will return to you with more information about our new Cloud-based products.
thanks
Silverbyte team.

Used a few of PMS softwares but Optima is the best for me.

Publié le 29/09/2019
Arkadi S.
Deputy Manager
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I use this software on a daily basis and I find it very easy. The development of new features is also based on customer feedback so from time to time you get some new great feature available. The customer support is mostly very helpful and knowledgeable.

Avantages: The long list of available reports allow great in-depth look in to your data. Customer support is mostly very helpful and followups are made to ensure that all is working fine. The GOC channel manager allows a smooth connectivity to most of the sales channels including Agents.
The availability and the tapechart screens have good functionality.

Inconvénients: There is little flexibility in terms of the reports, you can't compose a report but only use the predefined ones.
Customer support is available during the businees week but in the evening or on weekends the help line is only for emergency.

Réponse de l'éditeur

envoyé par Silverbyte Systems le 02/10/2019

Dear Arkadi,

we appreciate your time to write us your feedback.
Thank you and for many years more

Silverbyte Team

Very good program for hoteliers

Publié le 16/12/2018
Utilisateur vérifié
Front Office Manager
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very good program, need time to understand how all functions are working

Avantages: This program is very useful for big hotels, allowed to connect the hotel with all online reservation systems, like booking, agoda, expedia, hrs and so on and to recieved all reservations directly to the system, to change the prices or to close sale in all reservation systems by one click.

Inconvénients: The program is less suitable for small hotels and also expensive for small hotels till 15-20 rooms totally, the small holels do not need so much functions and may find other programs. May be in future they will made limit and cheaper version for small hotels

Réponse de l'éditeur

envoyé par Silverbyte Systems le 22/10/2019

Dear Valued Customer,
we are happy to let you know that Silverbyte had developed several new cloud-products for managing smaller properties, vacation rentals, airbnbs, boutique hotels and so on.

If you like to get more info, you may contact us at www.silverbyte.com--> contact us.

Thank you
Silverbyte team

Optima

Publié le 03/10/2019
Golan T.
GM
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The only PMS that gives full coverage of both hospitality view and accounting. Also full integration with CC providers.

Inconvénients: The fact that the local currency threw booking.com can not be automated threw the us$ rateplane.

Réponse de l'éditeur

envoyé par Silverbyte Systems le 22/10/2019

Dear Golan,

thank you very much for taking the time to write a review about Optima PMS.
We are happy to see that the Optima PMS meets your needs.
Regarding your comment on Booking.com and the currency exchange restriction: The restriction to send prices to Booking.com in local currency only (Shekels in Israel) is coming from Booking.com's end.
A few years ago, Booking.com changed its policy, so each hotel should send the rates according to its local currency. For example: in Russia, hotels send prices to Booking.com in Rubel only; in the Philippines, hotels send rates to Booking.com in Philippine pesos only.
Thank you for being our valued customer and cheers to more years of collaboration and partnership.

Silverbyte team

The best software for professionals

Publié le 02/10/2019
Gilad H.
G.M
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The software allows fast, efficient and accurate service to the guest. Allows good control for managers. Professional tool for professionals.

Avantages: Easy to use. Easy and quick to teach employees to work with.

Inconvénients: There are a number of things you can do to shorten actions, there are differences in the visibility of different reports or different options in the report (sort, drill down)

Réponse de l'éditeur

envoyé par Silverbyte Systems le 22/10/2019

Dear Gilad,
we appreciate your time efforts and your review for Optima products.

Thank you very much and cheers to many more years of collaboration and success.

Silverbyte team

Optima 2020

Publié le 03/10/2019
Reut R.
sales and marketing coordinator
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall a good experience in they way it generally simplifies processes. Lately too many issues with wrong rates and customer service not working as it should.

Avantages: The software appearance is nice and welcoming. most features are easy and simple to use.
The software makes our connection with agents much easier, receiving reservations in a better way.

Inconvénients: Recently too many problems. Customer service is vary bad. It is very difficult to make contact with a representative to receive help. There are a few features missing such as having more control over how to create a new rate, manage a reservation and more.

Réponse de l'éditeur

envoyé par Silverbyte Systems le 22/10/2019

Dear Reut,
Thank you for your review. I'm unfortunate to hear about your frustration with the support team.
We are continually working on improving the support we provide to our valued customers. Our support team is being continuously trained to maintain the highest support level.
We will run an internal check, as well as will emphasize and improve our standards so such a feeling of yours will not re-occur.

Thank you,
Silverbyte Team

User friendly and customizable features

Publié le 25/09/2019
Danny M.
IT Manager
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Data collection from each guest transactions, generation of proper and needed reports for revenue review and forecast comparison.
Help our business on data automation as well as booking medium to market our business.

Avantages: Easy to setup, easy report generation, user friendly and customizable functions and with local government compliant.

Inconvénients: Adding of transactions, need to have more comprehensive report for revenue or hotel forecast.

Réponse de l'éditeur

envoyé par Silverbyte Systems le 22/10/2019

Dear Danny,
we appreciate your warm feedback!
thank you and cheers to many more years of collaboration.

Silverbyte Team

Overview

Publié le 03/10/2019
Carina K.
Senior projects manager
Hôtellerie, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Optima is a very good software to rooms administration, pricing, crm, it can interface to many programs.

Avantages: This software is adapted to Israeli laws and specialized in Hotels management.

Inconvénients: Every new development take to much time to be done.
The company has a monopoly in Israel and this is not a good aspect.

Small hotel experience

Publié le 13/10/2019
Delphine G.
GENERAL MANAGER
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: A lot of reports for annalys and statistic. Integrate chanel manager.

Inconvénients: Easy things complicate to do and occasion of errors.

Réponse de l'éditeur

envoyé par Silverbyte Systems le 22/10/2019

Dear Delphine,
Thank you very much for your feedback about Optima PMS.
We are a bit surprised about your Cons review- as Optima PMS is known for its simplicity and user-friendly UI.
Perhaps there's a particular gap of knowledge; it will be a delight to bridge and overcome it together.
Our support team will rich you to see where they could be helpful to make you completely satisfied with the system. Thank you for using Optima PMS.

GOOD

Publié le 03/10/2019
Abigail H.
MARKETING MNGR
Hôtellerie, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: INCREASE IN LOACAL AGENT INCOMING AGENTS PRODUCTIVTY DUE TO ON LINE RESERVATOPN CONFIRMATION

Avantages: SOLUTION FOR ONLINE CONNECTION FOR LOCAL INCOMING AGENT

Inconvénients: no possibility to add general remarks I.E c/I c/O NON SMOKING,,,

Réponse de l'éditeur

envoyé par Silverbyte Systems le 22/10/2019

Dear Abigail,
thank you for your review and useful feedback about Optima PMS.
Adding remarks, and room features such as nonsmoking exist in Optima PMS ever since.
You can add features and remarks in the Optima setup menu to rooms, guests profiles, and of course, reservations.
Our support team will contact you and will guide you through the process of adding features and remarks.
Thank you,
Silverbyte team

Great System

Publié le 30/09/2019
Simon B.
General Manager
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: User-Friendly
Fast
Accurate
Help the accountant with various reports

Inconvénients: We have being using the system several years now, and no cons are found

Réponse de l'éditeur

envoyé par Silverbyte Systems le 02/10/2019

Dear Simon,
thank you very much for your feedback and the long term relationship with Optima products!
For many more years in the future :)

good experience

Publié le 30/09/2019
Ronny A.
Manger
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: very functional - easy to use and easy to learn. customer support is great

Inconvénients: updates sometimes disfunctional
compatibility with OS (Apple) is sometimes not good

Réponse de l'éditeur

envoyé par Silverbyte Systems le 02/10/2019

Dear Ronny,
Thank you for your warm feedback!

Silverbyte team

User friendly system. GOC module.

Publié le 15/08/2017
Gregory K.
Revenue Management Executive
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
1 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Good reporting from the system, Easy to introduce to new employees. Easy Yield management.

Avantages: Availability Screen is the strongest part of this software. Reporting section is very clear and easy to access. Number of different reports available.

Inconvénients: Events module not very flexible.
Shocking customer support. No support available from Thursday afternoon until Sunday. It takes ages to get someone to start working on issues. In case you would like to add external products (Revinate etc) Silverbite wants to charge insane rates for installation.

Optima has Limited Functions

Publié le 28/09/2019
Eileen L.
Administrator
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Average

Avantages: Easy to operate, able to track forecast. Staff can operate easily. Simple to understand.

Inconvénients: Unable to have performs invoices for guests

Réponse de l'éditeur

envoyé par Silverbyte Systems le 02/10/2019

Dear Mrs Eileen Lim,
thank you for your feedback. We are very sorry to hear your experience with Optima and that it has limited features. The other way around, as you can see in the other reviews here, and also according to our other customers' reviews in other platforms.

As Optima line of products is certificated for TAX declarations and stands along with Singapore law, we are a bit surprised for your mention of invoices. Perhaps there's some lack of knowledge? Anyhow, it is very important for us that our customers will be happy, dynamic, flexible and satisfied when using Optima products. We will have our support team contact you for further understanding of this matter.

Thanks,
Silverbyte Team

Good but

Publié le 02/10/2019
Raed A.
Hotel Manager
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: development, easy , a lot of features , up to date

Inconvénients: customer service, long time responsiveness, no automatic update and you have to wait a lot, very expensive

Réponse de l'éditeur

envoyé par Silverbyte Systems le 22/10/2019

Dear Raed,
thank you for your feedback below.
Have you heard already about our new and innovative ways of contacting our support team?

here are few of them:
1. Contact our support team by email at helpdesk@silverbyte.com
2. During office-working hours use the online chat on our website at www.silverbyte.co.il
3. Our support line at +97248812812 24\7

Hope that using this method will increase your level of satisfaction.

Thanks a lot
Silverbyte Team

The best comprehensive and user friendly PMS

Publié le 14/12/2016
E. a. C.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Optima PMS is more than an interface but also your companion. Easy to use, to understand, Optima is the best PMS for the user by his simplicity..