Avis clients sur SurveyLab

En savoir plus sur SurveyLab

Outil de sondage en ligne professionnel. Sondages, questionnaires, formulaires et tests pour l'expérience client, l'étude de marché, les RH et bien plus encore !

En savoir plus sur SurveyLab

Avantages :

Super fast and efficient support (technical & commercial).

Inconvénients :

Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue.

SurveyLab - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,8
Fonctionnalités
4,8
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,4/10

SurveyLab a reçu une note globale de 4,9 étoiles sur 5 d'après 56 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (56)

Krystian
Krystian
Pologne
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis
Source : GetApp

Perfect tool for academic research

5,0 il y a 5 ans

Avantages :

Fast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights.

Inconvénients :

I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

Carlos
CEO & Founder (Mexique)
Ressources humaines, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Great Solution & excellent Customer Care

5,0 il y a 2 ans

Commentaires : My experience with SurveyLab

Avantages :

SurveyLab have demonstrated to be a great solution, as well as a terriffic business partner solving our business needs and supporting our business model. They are always flexible and open to help.

Inconvénients :

At this moment for our business need we haven´t found any need that have not been fulfilled. There are som we are planning to implement, but SurveyLab is willing to work on them

Benjamin
School Lab Technician (Singapour)
E-learning, 201-500 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Good alternative to Google Forms

4,0 il y a 3 ans

Commentaires : Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab did a great job. Was able to craft a 3-question survey in under 20 minutes, with the option to choose between open- and closed-ended questions. Highly recommended for users who do not have access to SurveyMonkey, Google Forms or Typeform due to organization firewall.

Avantages :

- Standalone software which is not part of Google Suite - Accessible to non-Google account users

Inconvénients :

- Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue

Susanna
Student (Belgique)
Recherche, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Best survey software for students

5,0 il y a 3 ans

Commentaires : It's easy to use and to figure out. It gave a wide range of options and a clear overview of all the collected results.

Avantages :

The diverse question options this site provides, as well as a structured analysis report. I also loved that this site allowed question-jumps (logic) because most other sites don't offer that for free. Being able to collabortate with other users on a survey was quite nice as well.

Inconvénients :

The limit to the results in the free version.

Utilisateur vérifié
CTO (Mexique)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Excellent!

5,0 il y a 2 ans

Commentaires : I have a great experience of use and our customers too. We don't have problem with the availability, we can to implement surveys for different uses cases, personalizations and integrations

Avantages :

The robust of the platform, API integration and good capabilities to c8stom surveys

Inconvénients :

I don't have any problem with the platform may be I hope that little bit improve for Look and feel

Katarina
development consultant (Serbie)
Administration publique, 5 001-10 000 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

The best customer support ever!

5,0 il y a 2 ans

Commentaires : Excellet experience. Particularly the speed of support that wasprovided quickly and very efficiently.

Avantages :

SurveyLab is intuitive and easy to use. It has all the features needed for designing a good survey. It is simple to set up. Customer can also pay on monthly bases, which is great for customers who use surveys intermittently.

Inconvénients :

I like everything about it, particularly user-friendliness.

Thierry
Thierry
Director Strategic Alliances & Projects (Belgique)
Utilisateur LinkedIn vérifié
Services financiers, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great value for money thanks ease of use and ease of multilanguage setup/translation

4,0 il y a 3 ans

Commentaires : Excellent

Avantages :

Ease of use Design tool efficiency Multilanguage setup Super fast and efficient support (technical & commercial)

Inconvénients :

I really feel like being a very difficult customer if i write here someting i do not like. For the price, it is certainly a top solution.

Szymon
Data Analyst (Pologne)
Utilisateur LinkedIn vérifié
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Helpful and convenient

5,0 l’année dernière

Commentaires : Helped me a lot in dealing with my work assignment.

Avantages :

I like the most the Logic system wchich is very proffessional and helps to move on quickly page by page with the survey and also attracts the visual effect.

Inconvénients :

Well, In my opinion the additional thing which might help some of the users is to add the possibility to duplicate the page of the survey.

Timea
Timea
Deputy CEO ()
Utilisateur LinkedIn vérifié
Traduction et localisation, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Very satisfied with mySurveyLab online surveys

5,0 il y a 7 ans

Commentaires : mysurveylab.com online surveys has helped us learn about expectations of our new customers and maintain good and long-term relations with existing ones. mysurveylab.com has been doing an excellent job for us.

Kirill
General Manager Russia & Global BD Director (Russie)
Utilisateur LinkedIn vérifié
Services d'information, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Positive experience - all aspects

5,0 il y a 4 ans

Commentaires : We had a theory regarding our product and needed to conduct a survey to prove it right or wrong, The results were very, very helpful.

Avantages :

The survey was easy to create. The reports are easy to use. The support team is helpful and responds fast. They can provide their own panel of respondents which was extremely helpful.

Inconvénients :

The service did not accept cards so I had to make a wire transfer. It was not a big problem anyway.

Réponse de l'équipe de MySurveyLab

il y a 4 ans

Hi Kirill. Thanks for nice words. We are working on the card payments for the sampling services, so next time we will be ready. :) We currently do support cards for all our subscription plans.

William
Freelancer (Côte d’Ivoire)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

SurveyLab: excellent product !

5,0 il y a 2 ans

Commentaires : It's not difficult to utilize and to sort out. SurveyLab gave a wide scope of choices and an unmistakable outline of the relative multitude of gathered outcomes. I was searching for a choice to Google Structures, in order to champion from the group, and MySurveyLab worked effectively. I had the option to create a 3-question review in less than 20 minutes, with the choice to pick among open-and shut finished inquiries. Enthusiastically suggested for clients who don't approach SurveyMonkey, or Google Structures because of any firewall.

Avantages :

SurveyLab has exhibited to be an incredible arrangement, just as a terriffic colleague addressing our business needs and supporting our plan of action. They are consistently adaptable and open to help. Quick and instinctive UI, takes into account an easy overview creation and velocities up entire interaction. Extremely convenient information assortment prospects, permits to decrease information handling time later on and gives extra experiences. Independent programming which isn't important for Google Suite, and available to non-Google account clients.

Inconvénients :

I had a little issue with question number control, it is sensible yet required some attention. There were a hiccup during the running of the review because of a stage update, which made the survey quit working. Backing fixed this for me rapidly after I brought it up, despite the fact that it was simply by 5-second flash that I saw that the survey wasn't working.

Julien
Executive Director Service Delivery (Espagne)
Externalisation/délocalisation, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Product

5,0 il y a 2 ans

Avantages :

We were on the lookout for an all-in solution for one of our client and we were especially looking out for a solution proposing advanced analytics. We have been pleasantly surprised by SurveyLab on all fronts. Taking over the software was easy and we have been able to quickly deploy complex surveys in different languages and which required a lot of logic conditioning. The software was quickly adopted by our agents and the supervision was made easy because of the great backend structure. We have had a few questions during the exploitation phase and we have received a stellar customer support from SurveyLab. Overall we will be using the product again for our next campaigns and we highly recommend it to other companies. Thank you SurveyLab!

Inconvénients :

Nothing we did not like per se. However the reporting sometimes required a bit of reformating before to be able to send the reports across to our final users. Not a deal breaker!

Gideon
Insight Director (R.-U.)
Recherche, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great bit of kit, good alternative to Surveymonkey

5,0 il y a 3 ans

Commentaires : It's ideal for business/agency of my size which can't invest in full enterprise kit (why would I want to!?)

Avantages :

It's got loads of functionality within each price plan and the developers are releasing lots of new functionality all the time.

Inconvénients :

Not a lot I don't like about it to be fair - I think it ticks a lot of boxes. Maybe they could email more hints and tips or news of new function releases?

Amir
Intern (Allemagne)
Gestion de l'enseignement, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

User friendly tool

5,0 il y a 2 ans

Commentaires : I tested 7-8 tools before choosing SurveyLab and i found it one of the best tool that comply with GDPR.

Avantages :

Simple User Friendly inexpensive Fast customer support GDPR compliance

Inconvénients :

Customization in question text was limited

Marcin
Chief Information Officer (Pologne)
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

easy to use employees testing

5,0 il y a 2 ans

Commentaires : Used as a knowledge testing platform for employees. Very good feedback from users and analytics.

Avantages :

Range of customization, multichanneling, well worked out UI.

Inconvénients :

Too deep diversifications of functionalities between subscription plans

Marcin
PhDstudent (Pologne)
Loisirs, voyage et tourisme
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Strongly recommend mySurveyLab.com

5,0 il y a 6 ans

Commentaires : I'm using mySurveyLab.com for a couple of months and I must admit that - in my opinion - this portal is just great. It has very user-friendly interface, it is easy to use and has various professional functions.
Additionally, every time when I'm having some questions I'm in touch with mySurveyLab support team and I'm always getting quick reply and needed help from this department. This is very important because thanks to this I don't have any fear of creating new surveys and conducting new researches because I know that support team from mySurveyLab.com is going to help me and solve my problems. Many thanks to Mr Jakub for his patience and knowledge.
I strongly recommend mySurveyLab.com!

Avantages :

- great support team - various functions - low price - professional statistics in different file formats

Inconvénients :

- It's hard to find any cons

Jakob
PM (É.-U.)
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great mobile app for offline survey collection

5,0 il y a 5 ans

Commentaires : The software is very easy to use. I can quickly create a survey and collect feedback. It became almost as important tool in our organization as Excel or PowerPoint.

Avantages :

Great mobile app for offline data collection. The tool just does the job. I can collect feedback from the remote locations, where the Internet connection sometimes is a big problem. This feature is a life saver.

Kit
Chief Product Officer (R.-U.)
Recherche, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Strong product features

5,0 il y a 2 ans

Avantages :

We liked the ease of use and simple but clean look of the design interface and the survey, but what makes it unique is the inclusion of a drag and drop survey question type - I have yet to find this elsewhere in this price range, and users have fed back to us that this kind of question is quite enjoyable to do.

Inconvénients :

There were a hiccup during the running of the survey due to a platform update, which did cause the survey to stop functioning. Support did fix this for me very quickly after I brought it up, although it was only by pure luck that I noticed that the survey wasn't working.

Marek
Developer (Pologne)
Développement de programmes, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best survey software

5,0 la semaine dernière Nouveau

Commentaires : Quite frankly this is the best solution I came across so far. This tool is easy to utilize and the surveys are perfectly customized to mobile devices. Also, the fact that you can add a variety of logic methods to each question allows you to prepare a more complex survey which is still user friendly and easy for the respondents.

Avantages :

Survey lab is a fantastic tool for creating and scripting surveys. It has a full library of templates and is very easy and intuitive in use. The whole process is quick and effective.

Inconvénients :

I've only been using the survey for a limited time but so far so good no cons.

Artur
Pologne
, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

mySurveyLab - flexible and very intuitive tool

5,0 il y a 6 ans

Commentaires : mySurveyLab offers a very well prepare suite that contain questioner creation, communication with respondents and statistic tool. mySurveyLab has helped us a lot to run smoothly and efficiently feedback exercises and collect data in many projects we run for our clients.

Avantages :

mySurveyLab is easy to use and very intuitive tool

Princess
Strategy Coordinator (É.-U.)
, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Using MySurveyLab

4,0 il y a 5 ans

Avantages :

I like that MySurveyLab is device-agnostic, so I can use it on any device that accesses the internet. Another great thing about it is that there are many languages to choose from, even rarer ones like Arabic! It also integrates with many CRM tools, which is a plus.

Inconvénients :

The starter prices are great, though the professional monthly package can become expensive compared to free survey tools. It's only worth it for companies that need a high-level, interoperable survey system.

Ruby
Head of North America (Pologne)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Product & Value for Money

5,0 il y a 2 ans

Avantages :

My company was looking for a survey tool we could use to measure brand awareness among our core markets. We evaluated multiple options based on pricing, features, and customer support, and SurveyLab came out on top. They were fantastic about working with us to deliver projects within our budgets, and offered the most competitive pricing of any provider we talked to. In addition, customer support on projects was almost always within 24 hour turnaround, and extremely communicative. We've had a great experience so far.

Inconvénients :

As SurveyLab is a survey-focused product, it might not have as advanced features for full data analytics analysis as other platforms that are more analytics focused. However, the survey functionality itself is very advanced, and suited all the needs of our company.

Utilisateur vérifié
Project Manager (Research field) ()
Utilisateur LinkedIn vérifié
Télécommunications, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

The best tool if you want to gather data quickly

5,0 il y a 7 ans

Commentaires : It's neat and makes it possible for us to conduct interviews easily and quickly.
Building a questionnaire is simple and once the answers are collected it generates comprehensible reports.
Above all, mysurveylab.com makes it possible for us to reduce the cost and time spend on research projects.
Also, it's very user-friendly. I definitely recommend mysurveylab.com and encourage everyone to try it out.

Jakub
PM (Pologne)
Télécommunications, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great survey toole. Easy to use.

5,0 il y a 3 ans

Commentaires : MySurveyLab is great tool both for big research projects and quick surveys. The real power of the software is that you can start in minutes with any project. The software is doing really well with big sets of data. This is super cool as even if you collect hundreds of thousands of responses for a single survey the access to the reports is super quick.

Avantages :

You can start in minutes, ready to use survey templates for even quicker start, mobile app

Inconvénients :

It is hard to find any weak points. I guess there are no.

shirley
Scientific Researcher (Israël)
Vétérinaire, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent product and Wonderfully attentive Service

5,0 il y a 3 ans

Commentaires : easy online survey system for my research needs, with Hebrew and right-to-left support and flexibility all over the system.

Avantages :

The MySurveyLab system is a very simple but rich modular survey platform. Easy to design, use and deploy. And their technical and customer service is fast, attentive, professional and considerate.

Inconvénients :

export files could use some modularity, but it is absolutely great and simple.