15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Avis clients sur SmartDraw

En savoir plus sur SmartDraw

Logiciel juridique facile avec des modèles intégrés, des outils et des symboles pour les scènes de crime, la reconstitution des accidents, les chronologies et les scènes d'incendie.

En savoir plus sur SmartDraw

Avantages :

Great software for flow charts and process maps. Used extensively for 3 years under a one time license.

Inconvénients :

Bugs are not a thing that customer service seems to be allowed to talk about, which is unfortunate, given how full of bugs this software is.

SmartDraw - Notes

Note moyenne

Facilité d'utilisation
3,9
Service client
3,9
Fonctionnalités
4,1
Rapport qualité-prix
3,7

Probabilité de recommander le produit

6,9/10

SmartDraw a reçu une note globale de 4,1 étoiles sur 5 d'après 112 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé SmartDraw ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (112)

Delphine
Freelance (France)
E-learning, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Un logiciel professionnel de mind mapping et de cartes heuristiques

5,0 il y a 8 mois

Avantages :

SmartDraw est un outil facile à utiliser qui permet de créer de nombreux calendriers, des graphiques, des plans, des cartes, des organigrammes et également des planogrammes, des graphiques et diagrammes à l’aide d’ un grand nombre de modèles disponibles. En outre, grâce à ce programme, il est également possible d'importer, d'exporter et de partager ses différentes productions. Compatible avec Windows et Mac, SmartDraw fonctionne aussi en ligne et rend possible l’ intégration des logiciels de Microsoft Office, de GSuite et de Google Workspace. Aussi, il est possible d’insérer tous les objets créés dans un fichier doc powerpoint ou sheet ce qui est très pratique et optimise le travail collaboratif. Enfin, il est possible de créer des Cartes mentales, des arborescences, des schémas heuristiques et de pratiquer le brainstorming avec ce logiciel professionnel complet qui aidera les professionnels à augmenter leur efficacité et à améliorer leurs performances. En prime SmartDraw est doté de fonctionnalités spécifiques pour les professionnels du droit et de la justice. Cet ensemble très complet de fonctionnalités est proposé pour un prix mensuel très raisonnable lorsqu'on travaille en équipe

Inconvénients :

L'interface n'est pas toujours claire et peut parfois manquer de flexibilité

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

SmartDraw - Logiciel de creation de diagrammes

4,0 il y a 10 mois

Commentaires : Selon mon experience, nous avons utilisé SmartDraw dans l'equipe afin de pouvoir illustrer des organigrammes pour expliquer un projet, ou illustrer le design d'un site web par exemple.

Avantages :

La chose que j'apprecie le plus dans SmartDraw est la simplicite de ce logiciel. C'est tres facile à apprendre et on peut commence immédiatement à créer des diagrammes.

Inconvénients :

Le moins apprécié dans ce logiciel est que certains outils sont difficiles parfois à trouver. Mais heureusement, il y a le support pour aider.

Rohit
Rohit
Business Analyst (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great tool for business analyst activities

5,0 il y a 4 ans

Avantages :

Can create your mind maps and complex flowchart of any kind with ease. Using it on office desktop and well integrated with Microsoft office suit. Also compatible with google docs which is very helpful

Inconvénients :

So i didn't find anything and i will strongly recommend this for pm and business analyst activities.

Réponse de l'équipe de SmartDraw

il y a 4 ans

Hi Rohit, Thank you for taking the time to write a review, I'm happy to hear SmartDraw worked well for you. If you need anything, please do not hesitate to reach out. US: 800-768-3729 International: +1 858 225 3300 email: support@smartdraw.com -Chris

Tara
Researcher's (Inde)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

High quality and professional looks drawing software

5,0 il y a 8 mois

Commentaires : SmartDraw is helping businesses quickly and easily create professional-looking visuals for presentations, documents, reports, and websites. The benefits enterprises have realized from SmartDraw include increased efficiency, cost savings, and improved communication, with visuals helping to communicate complex information more simply.

Avantages :

The most impactful features of SmartDraw include an extensive library of templates and shapes, drag-and-drop editing, real-time collaboration, integration with Microsoft Office, and compatibility with Windows and MacOS. The product is relatively easy to use, with a user-friendly drag-and-drop interface, which makes it simple to create diagrams with minimal effort. Integration with existing business processes is also straightforward since the product works with most existing file formats.

Inconvénients :

Features that I feel are missing or could be improved: Better support for text orientations when editing diagrams, Ability to customize the interface based on user preference.Aspects of the product that are difficult to use: Tooltips are not always clear, making it difficult to understand how to use certain features; navigation can be confusing, especially when trying to find specific parts, Customizing diagrams can be time-consuming, especially when using the software for the first time. Integration with existing business processes should be easy with SmartDraw, but depending on the complexity of the business processes, this may become difficult.

Diana
Owner (É.-U.)
Meubles, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Unstable and Quirky - Danger - Lost Work Zone

1,0 il y a 5 ans

Commentaires : The only benefit I have received is when I quickly print what I am working on, so that this horribly unstable and unpredictable program will not just lose it and delete even saved work from its memory. When you want to make certain measurements, you will never be able to do so, because it only allows "anchored" points to be measured - not the item or space you wish to measure. It is impossible to scale down their furniture selections/templates because they have it set to scale down the width, when all you want to change is the length. It has been a disappointing waste of time and money.

Avantages :

I has little to say for Pros: because it is just as easy to draw boxes without having this program. I learned every feature and applied all of the program's features. It is likely that you could get a beginning design to give to someone, as a simple floor plan, if that is what you need. But be sure to print it to preserve your work after each little change.

Inconvénients :

Customer service is practically nil and there is no "help" or troubleshooting. If you try to contact them for support, you have to wait and see if they will send you an email the next day - and they usually won't. If you get the email, it does not remotely address the trouble or offer to talk you through it if their "solution" or instruction is not on point. Really disappointing. There is no auto save unless you are working in the Cloud for this program. Further, it constantly just stops and closes itself - and dumps all of your work during that session, even if you have been saving! So, then the hours of work are permanently lost - no kidding, EVEN if you pushed save. If you use it, you must remember to save, save, save - after each little line or inclusion and then print. Then close the program before its instability causes it to just close itself as to the design you are working on. If you don't close it down, you will lose all of your work. Then - get this - when you reopen a file after it has decided to shut down, it says that there is a recovered work file and asks if you want to open it and recover it. If you say "yes" the program shuts down again, over and over and over. It is so unstable that it can't hold up to the tasks it claims to be performing with its features, such as layers, measurements, inserting photos, etc.

Hugh
director (É.-U.)
Gestion d'organisme à but non lucratif, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Smartdraw is easy to use and is loaded with templates and graphics.

5,0 il y a 3 mois

Commentaires : The main use I have is making posters, signs, and flyers for our non-profit.

Avantages :

I like the assortment of graphics that are available with Smartdraw.

Inconvénients :

I dislike the cost of Smartdraw. I am using an older version because of the cost to upgrade to the latest one.

Gerson
Gerson
Arquitectura, Diseño y Desarrollo de Aplicaciones Web (Venezuela)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

SmartDraw a powerful tool for diagramming, drawing, layout and more.

4,0 il y a 6 ans

Commentaires : It is perfect for drawing projects, has a wide range of templates that make it easier for you to work and all the types of diagrams you need (at least it is for my IT area), it has a desktop and online version that allows you to work in any place, it is very useful.

Avantages :

SmartDraw is a very complete plication for all types of diagrams that you need, has great virtues with respect to Visio that can be considered the number one in the market or at least used, when you need to diagram a project from the basic algorithm to the more complex gantt diagrams , this tool is very useful, it makes you much easier in work (in my experience much easier to use than Visio) the connection between diagrams is simpler, since finishing a diagram makes it much easier to do the following, has a wide range of options and templates that help you in the creation process, contributing to the development of diagrams for systems that you are going to develop, a very useful tool for projects where you need to correctly capture what you want to develop, use it, try it for yourself.

Inconvénients :

Its main against is the price, the full version is very expensive although it allows you to enjoy the desktop version and its cost is very high, I think you should download it to compete more in the market. The speed of the online version sometimes fluctuates negatively, it is a mistake that must be corrected.

Barry
Human Resources Deputy Director (É.-U.)
Administration publique, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Good and Bad

3,0 il y a 4 ans

Commentaires : Project management and organization development.

Avantages :

I liked the price and the easy project management Tool Set.

Inconvénients :

Newer version does not allow import of Excel or Text files to build org charts. This is a show stopper for me!

Réponse de l'équipe de SmartDraw

il y a 4 ans

Hi Barry, Thank you for the feedback. The Excel and text file import still exist for org charts. Whether you are using the online or downloaded version of SmartDraw, they are located in the SmartPanel on the left once you have opened an org chart. Hopefully this helps. If you require more, please let us know. Thank you, Chris support@smartdraw.com 858 225 3300

Roberto
IT Manager (Italie)
Services d'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

too slow

3,0 il y a 3 ans

Commentaires : An inexpensive but fantastic software for both network diagrams and any other business and other needs.
Cheap but very good.

Avantages :

I' using SmartDraw for many years and my opinion is the same :An inexpensive but fantastic software for both network diagrams and any other business and other needs. Cheap but very good.

Inconvénients :

I installed the 2020 version a couple of months ago but opening old files was particularly slow. I tried completely uninstalling the software and reinstalling it but didn't notice any improvements. I spoke to other users of different company and they confirmed the same opinion.

Carl
Carl
Ministry Director (É.-U.)
Utilisateur LinkedIn vérifié
Art/artisanat, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

smart draw 101

5,0 il y a 4 ans

Commentaires : I am able to organize,plan,and create forms,documents for my ministry,and hobby,and it makes it so much easier to do.smart draw is a great starter for anyone that has a hobby.or likes to keep track of activities.

Avantages :

This software not only helps you draw but has other activities you can plan,organize any kind of project you want to build.I got the free trial and it is great.it is good as a starter for a first timer that desires to create activities for work,school,club,organization.

Inconvénients :

the free trial is limited,but it is worth learning the basics of creating document,forms,and lots of projects that you are going.

Réponse de l'équipe de SmartDraw

il y a 4 ans

Hi Carl, Thank you for the positive review. Good to hear you are getting so much use out of the software. If you need anything from us at all, please let us know. International: +1 858 225 3300 US: 800-768-3729 / 858-225-3300 email: support@smartdraw.com -Chris

Cesar A
Cesar A
Analyst (Venezuela)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Create simple and complex workflows and diagrams

5,0 il y a 5 ans

Avantages :

The interphase is awesome, and you have no limits using this software you can a simple diagram showing a workflow or you can do a complex net design for established a network in an office building, you can even design plans of houses or do 3D models for engineering processes.

Inconvénients :

It is really expensive, if your are going to buy it be sure of spend that amount of monet in one software, the best option is use the online version.

Christopher
Student (Nigeria)
Utilisateur LinkedIn vérifié
Génie mécanique ou industriel, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A great software for creating charts

4,0 il y a 9 mois

Commentaires : A great 1 year plus experience using smartdraw for designs and all. Still have some certain features to try out and I will definitely do that from now on

Avantages :

First of all, I love the software layout and its design. I usually use smartdraw to create flowcharts, simple electric circuit diagrams.Well designed Inbuilt templates are available for users and tools to help the user design templates from scratch

Inconvénients :

Although there are some features that I haven't tried yet, the rest are working just fine for me

Glenn
Homeowner (É.-U.)
Construction, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Worst program I have ever bought!

1,0 il y a 4 ans

Commentaires : Tried to draw floor plan for a house we are building, took FOREVER to get a plan together. Don't waste your money, I should have asked for a refund.

Avantages :

Relatively inexpensive, somewhat easy use

Inconvénients :

Lost count...tried using SmartDraw to create a floor plan for a house we are building and so far have a list of about 2-3 dozen issues and it keeps growing. I have encountered each issue multiple times on different computers with different operating systems so I know it is the program. Issues range from minor issues like I try to expand walls or measure lines with a click and drag of a mouse and the wall or measure lines jumps from 3 foot in length to 45 foot in length or longer or I try to copy and paste a door and a wall gets pasted to major and the most frustrating issues like locking up every 10 - 15 minutes or after a I save a file then reopen it later, doors and windows have moved, room measure lines in some places have moved (even locking objects does not fix this). They sent me an updated version, but it did not help. Then they wanted me to disable user account controls even though it could cause security issues because they know it creates a lot of false positives, nice.

Mikos
Facility Engineer (É.-U.)
Eau/gaz/électricité, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Needs a bug-fix for the crashing problem

3,0 il y a 2 ans

Commentaires : Have used it two days and have yet to complete a simple drawing due to the frequent crashes.

Avantages :

Product has many symbol libraries in mechanical/plumbing/industrial/fire protection and more than LucidChart, which is good for my needs. Compatibility with Visio and LucidChart a plus. Menus are generally easy to use.

Inconvénients :

Symbols are difficult to use, lacking functional attachment points. But the show-stopper is that, at least in this release, the software is very unstable and crashes repeatedly as another reviewer commented. I use Firefox 88.0 (64-bit) on a MacBook Pro under OS Big Sur 11.0.1, I have reported the problem to both Firefox and SmartDraw. It remains to be seen whether SmartDraw or Firefox respond with an acknowledgment of the problem and a stated intention to fix it. I will post an update later in the week, accordingly.

Simeon
Architectural Assistant (R.-U.)
Urbanisme et architecture, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Can't change thickness of walls

1,0 il y a 4 ans

Commentaires : Five minutes of trial version. I realised after that short amount of time that it wasn't good enough.

Avantages :

Simple to use, I guess. You can get started straight away adding walls and dimensions.

Inconvénients :

It is utterly useless if you actually want anything precise. I'm an architectural designer, and the most basic thing I need to be able to do, even if I'm just measuring up an existing building, is change the thickness of the walls, but this doesn't seem to be possible! Without even this basic feature, it's just an utterly useless piece of software to me. After seeing this software, though, I realise why many estate agent's floorplans are so poor. If they use software like this, there just isn't the amount of flexibility within the software even to draw a normal house, let alone anything which is complex or has a variety of unique features. I think SmartDraw really need to up their game, and in doing so, could enhance the quality of estate agents floorplans for everyone!

Réponse de l'équipe de SmartDraw

il y a 4 ans

Hi Simeon, Sorry your trial of SmartDraw did not go as you had hoped. You can change the thickness of the walls by choosing Line (between Fill and Effects) under the Home tab and then More from the dropdown menu if you want to specify an exact thickness. I'll see if we can add that same option in the right click menu as well for ease of location. Should you need more, we offer live US based phone support: 800-768-3729 (+1 858-225-3300 for callers outside of the US), or via email: support@smartdraw.com. -Chris

Ariana
Executive Support Coordinator (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review of SmartDraw

4,0 l’année dernière

Avantages :

If I'm being honest, the only thing that I like about SmartDraw is how the org chart looks once completed. It is also great that you can save it as a PDF file afterwards. It has a professional look to it and it is very nice that each tab I have in the system saves as a new page when in PDF format.

Inconvénients :

When I open the program, it seems as though a new problem arises. Sometimes I cannot copy and paste a section of the org chart, I cannot see all of the tabs I have, or I cannot make any edits. While I do like how the org chart looks, getting to that point is rather frustrating. While I would love to be able to write a good review, I constantly run into issues which takes up a lot of my time.

Rickell
Database Admin (Jamaïque)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

SmartDraw makes it easier than any other app to quickly create professional-quality diagrams.

4,0 il y a 5 ans

Avantages :

Helpful Smart Panel feature. Good integration options. It is very Easy to use. It has a desktop and online version that allows you to work in any place, it is very useful. Smart Draw is a very complete application for all types of diagrams that you need.

Inconvénients :

Weak collaboration features. It is very expensive you asked me. The speed of the online version sometimes fluctuates negatively.

Jake
Manager (É.-U.)
Import/Export, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Tool for Simple Drawing

4,0 il y a 2 ans

Commentaires : This software is great for all types of people and professionals.

Avantages :

Smart draw allows me to be able to give customers an overhead look of a drawing for our container designs.

Inconvénients :

Sometimes I wish there was some more customizable floorplans that are preset. That would make it easier for me to not waste time.

James
Network Administrator (Canada)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good alternative to Visio

3,0 il y a 6 ans

Avantages :

This is the best alternative to Visio I tried. Very easy to pickup and get started with. Very 'light' and fast to work with.

Inconvénients :

Wasn't good enough to get me to drop Visio, which to me is still slightly better. I found the licensing hard to manage with multiple users in my office.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Construction, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Offers Easy to Use Templates with Professional Looking Results

5,0 il y a 4 ans

Commentaires : This is a program that allows the easy and quick development of charts and graphs that can be incorporated into our client proposals.

Avantages :

The software offers a great assortment of templates, including charts and graphs, that I quickly develop and use for client proposals. The results are always sharp and professional looking.

Inconvénients :

The only drawback is that the software works with my Windows Desktop computer but I can not use the software on my Mac.

Réponse de l'équipe de SmartDraw

il y a 4 ans

Hello, Thank you for the positive feedback. If it helps, we do offer an online version of SmartDraw that can be accessed from your Mac. If you log in to the downloaded version and the online version using the same email address, you can share and work on drawings between the two. Purchasing a Windows download includes one year of free access to the online version. Please let us know if we can help in any way. -Chris US: 800-768-3729 or 858-225-3300 International: +1 858 225 3300 email: support@smartdraw.com

Adam
IT Manager (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Smartdraw for Warehouse Planning

5,0 il y a 3 ans

Commentaires : Smartdraw has made it a lot easier to plan out a new warehouse layout to scale. It is a very helpful tool. There are tons of presets for racking, shelves forklifts, pallets. You name it, this software has it.

Avantages :

Software is easy to use. The thing I like most about it is that the software run online, all you need is an internet browser and you can access the software. Your projects are also all saved online, you can access your software and files from any computer with an internet connection.

Inconvénients :

I don't like that when I hit ctrl and zoom with my mouse it uses the browsers zoom function instead of just zooming within the software window. It drives me nuts. There should be an easier way to zoom in and out than clicking the slider and manually zooming.

Carolyn
Director (Bahamas)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Used the free trial to test operational issues on a restaurant design

4,0 il y a 6 ans

Commentaires : Helped us really iron out potential design errors

Avantages :

Like the options of adding doors, windows, and extra walls and not just a square box to work with. My floor plan highlighted some operational challenges which we possibly would not have identified if we had not really laid the furnishings and equipment out to scale. It resulted in us changing the architect and planning a whole new design to incorporate the services and image we envisage.

Inconvénients :

A bit fiddly in getting the scaling right but once that was sorted, it was easy to finish the plan and adjust as needed.

Betzabe
Betzabe
Co Founder (Venezuela)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

SmartDraw is a software with potential and it's amazing the plenty of things you can make with this

4,0 il y a 5 ans

Commentaires : I take a very good experience with this software, design electric diagrams was very easy with it.

Avantages :

-The customer support is very efficient -Is user-friendly -It has a lot of functionalities -You can learn how to use it quickly

Inconvénients :

-In comparison with others software, this has several disadvantages, especially in terms of esthetic and number of items

Ally
Coordinator (É.-U.)
Production audiovisuelle, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Used for org and flowcharts

4,0 il y a 2 ans

Avantages :

This was the first software I found for flowcharts where there were enough features to work quickly and I didn't run into any problems where I couldn't achieve something. Objects + lines stay connected and the tools actually help you make the chart quickly and easily in an organized manner. Many other programs expect you to do a lot manually like placing the line which wastes time and is frustrating.

Inconvénients :

Was not impressed with the styling options for the charts.

Stephany
Stephany
Diseñador (Venezuela)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

It gives us the ease of choosing when creating powerful and flexible diagrams that have so many tool

4,0 il y a 5 ans

Avantages :

We help to create diagrams and the color of the sea, the technicians and the professional results. And so you can create immediate maps.

Inconvénients :

You can prove the fault for seven days, from then on its use requires an individual license. there are things to improve