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En savoir plus sur DocuWare

Les solutions d'automatisation de bureau DocuWare offrent un flux de travail numérique intelligent et un contrôle des documents vous permettant de gagner grandement en productivité.

En savoir plus sur DocuWare

Avantages :

Docuware is a powerful tool for routing paperwork through workflows.

Inconvénients :

Trying to print it a bit of a hassle, which is confusing because it didn't used to be that way. I'm not sure why happened or why.

DocuWare - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,6
Fonctionnalités
4,5
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,6/10

DocuWare a reçu une note globale de 4,6 étoiles sur 5 d'après 89 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (89)

Maud
Chef de projet transverse (France)
Immobilier, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Une GED simple et accessible !

4,0 il y a 4 ans

Commentaires : Nous utilisions Docuware depuis une dizaine d'années en tant que GED en utilisant uniquement ses APIs. L'année dernière, nous avons mis en place une base de partage entre les services comptabilité, gestion, juridique et les commissaires aux comptes qui leurs permet, depuis le front-office de Docuware, d'avoir une vue globale sur l’avancement des bilans financiers.
La communication entre les différents services est fluidifiée, la dernière version validée des documents est partagée de façon transparente. Ceci est d'autant plus important dans cette période de confinement où toutes les équipes télé-travaillent.

Avantages :

L'outil est rapide à paramétrer : en quelques jours ou semaines, il possible d’automatiser/dématérialiser des processus de l'entreprise. Il est simple et facile d'utilisation que ce soit pour les utilisateurs ou les administrateurs/paramétreurs.

Inconvénients :

Le front office est un peu "Brut", il faudrait le remettre au goût du jour, avec un design plus attrayant. Si l'interface était plus personnalisable, il ne serait pas nécessaire de récréer des portails par dessus (couleurs - logo de l'entreprise, ajout de boutons, d'infos-bulles, page d'accueil personnalisée par collaborateurs avec un récapitulatif de ces principaux processus et validations,ces derniers documents consultés...). Certaines fonctionnalités ne peuvent être utilisées chez nous, car elles nécessites l'installation d'un client lourd... à l'ère du Cloud, il faudrait que la plateforme soit 100% online !

Réponse de l'équipe de DocuWare

il y a 4 ans

Thank you for taking the time to review DocuWare. We're happy to learn that your organization is benefiting from DocuWare's user-friendlines. its ability to streamline communication and make audits much simpler. We appreciate your feedback on the user interface. It will be shared with our product team. If you would like to be directly involved with our development process check out our Product Tester program at: https://start.docuware.com/docuware-product-tester-program If you have further input, please reach out to us at customer.feedback@docuware.com.

Christophe
Christophe
DSI (France)
Utilisateur LinkedIn vérifié
Assurance, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Une solution flexible rapidement adaptable dans un système d'information

5,0 il y a 4 ans

Commentaires : Exemple récent d'implémentation dans le contexte du Covid-19.
Avec l'aide d'un intégrateur, nous avons mis en place un parapheur et son workflow en quelques heures. Celui-ci permet aux équipes métier de stocker des documents dans le but de les faire signer par leur N+1.
La personne devant signer est notifiée automatiquement qu'une signature est faire suite au dépôt du document, de même pour le dépositaire une fois que le document a été signé.

Avantages :

- Solution fiable et sécurisée - Concepteur de workflow graphique - Connecteur Outlook

Inconvénients :

La fonctionnalité SmartIndex basée sur la capture visuelle de champs d'applications tierce est une bonne idée qui permet de gagner du temps, mais cela fonctionne mal dans le cas où les utilisateurs utilisent des résolutions d'écran disparates.

Réponse de l'équipe de DocuWare

il y a 4 ans

Thank you for taking the time to review DocuWare. We appreciate your positive feedback. We're glad that the ease of setting up DocuWare Workflow enabled your organization to quickly make the adjustments necessary during the Covid-19 crisis. If you would like to learn more about how to optimize the functionality of Smart Connect, please consult your DocuWare Reseller or Regional Sales Director. They will be able to address your issues. You may also reach out to us directly at customer.feedback@DocuWare.com.

Eileen
Eileen
Office Manager (É.-U.)
Utilisateur LinkedIn vérifié
Fabrication électrique/électronique, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Innovative and robust document management platform

5,0 l’année dernière

Commentaires : DocuWare has allowed us to improve the organization, access and security of our documents, significantly increasing our efficiency in the office. I would recommend DocuWare to other companies looking to optimize document management.

Avantages :

I like DocuWare's ability to efficiently scan and store all of our important documents has allowed us to streamline processes and reduce paper usage. The intelligent search function makes it easy for us to quickly find any file, which saves us valuable time in our daily routine. In addition, integration with other systems, such as ERP and CRM, has improved interdepartmental communication and information management. DocuWare's ease of use and quick implementation allowed us to adapt smoothly to this new way of working. Finally, remote access and real-time collaboration have improved our efficiency, allowing us to work more agile and respond quickly to our company's needs.

Inconvénients :

DocuWare offers many useful features, but it can be costly for small businesses. Also, more customization options would be ideal.

Réponse de l'équipe de DocuWare

l’année dernière

Hi Eileen, many thanks for your comments. For small business, maybe DocuWare Cloud would be a good solution... We work every day on improving and being much more efficient for our users.

Taylor
Taylor
System Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy-to-use software for organizing documents

4,0 il y a 10 mois

Commentaires : After capture, DocuWare creates a well-organized system that can transport images, data, communications and information in a dance of workflows that seamlessly connect and integrate with existing and future systems.

Avantages :

DocuWare is easy to configure and provides state-of-the-art functionality that improves data capture, utilization, integration, and distribution. Since DocuWare has an open design, I am able to create multiple very sophisticated connections that I can use in your daily work.

Inconvénients :

If I had a magic wand, I would design a standardized entry point that collects these various forms of media and provides context-specific links to the complexities of frequently recognized categories.

RODRIGO
CONTROLLER (Espagne)
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Not happy at all

3,0 il y a 7 mois

Avantages :

I think is a good platfrom and it repsonds quick. The landing pages and tools are good

Inconvénients :

The customer services is terrible and annoying

Réponse de l'équipe de DocuWare

il y a 7 mois

Hi Rodrigo, thank you very much for sharing your review. Apologies for your negative experience with customer service, we take note internally, these comments are very useful for us as it allows us to review our processes and improve in all areas that may affect our customers. On the other hand, we are glad that the solution itself, has been to your liking and you have chosen us among other similar software.

Chris
CFO (É.-U.)
Construction, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Docuware Review

5,0 il y a 5 ans

Commentaires : Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

Avantages :

Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

Inconvénients :

Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

Réponse de l'équipe de DocuWare

il y a 5 ans

Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

Rafael
Rafael
Programador de Sistemas Pleno (Brésil)
Utilisateur LinkedIn vérifié
Logiciels, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

The Best Tool for Electronic Document Management

5,0 il y a 7 ans

Avantages :

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Inconvénients :

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Idaly
Idaly
Project Manager (É.-U.)
Utilisateur LinkedIn vérifié
Semi-conducteurs, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Document management that facilitates our processes and allows us to save paper.

5,0 l’année dernière

Commentaires : It has allowed us to keep our documents in order, we improve the fluency when filing and sharing documents very quickly, we keep our files safe, we reduce the cost of paper, the digitization of our documents has boosted our growth and productivity.

Avantages :

It is the best software for document management, it is very good at keeping our documents digitally secure, it is very good at exchanging documents between colleagues, it is a very fast system, it is easy to navigate and it keeps document management smooth.

Inconvénients :

Some colleagues thought that it is expensive software at first, but I disagree as there are many software with similar functions, but DocuWare has more power to manage our documents to a great extent.

Réponse de l'équipe de DocuWare

l’année dernière

Hi Idaly, many thanks for your comments. We work every day on improving our solutions and make it much more efficient for our users.

Ramon
Executive Operations Manager (Espagne)
Produits chimiques, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A great decision when we implemented it in 1999

5,0 il y a 7 mois

Commentaires : We keep using it even our company was absorbed by a huge multinational. Some offices are using it too as it remains a local document organizer.

Avantages :

To have all documents in one source correctly filed, organized and available to the team

Inconvénients :

At the beginning to find ourselves the best way to give parameters to the documents to properly organize the information. At that time the support was not much (in 1999)

Réponse de l'équipe de DocuWare

il y a 7 mois

Hi Ramon, thank you very much for sharing your review. We are pleased to know that you have been our customer for so long and we thank you for allowing us to continue hand in hand. As you say, since 1999 until today, we have evolved and improved our solution, we continue to work on it every day, but none of this would be possible without the team behind, increasingly prepared to make your experience with DocuWare better and better.

Jose Maria
Financial Manager (Espagne)
Matériaux de construction, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Docuware, great software for document management

5,0 il y a 7 mois

Commentaires : Our experience has been very good. The power of the documentation search algorithm mixed with artificial intelligence is brutal.

Avantages :

What I like most about Docuware is its versatility, its easy handling and the security of the information it stores.

Inconvénients :

What I like least is that depending on the application you want to give it, it requires development, adaptability and implementation and this involves cost.

Aaron
IT Manager (Espagne)
Automobile, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Docuware at SHAD

5,0 il y a 7 mois

Avantages :

We use Docuware on a daily basis to archive supplier invoices, start a workflow of approvals and finally integrate them into our ERP

Inconvénients :

I don't have any cons, the software accomplish their purpose greatly

Ruben
Real Estate (Canada)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Works for what i need

4,0 il y a 4 semaines Nouveau

Avantages :

Its a basic digital signature software that does what it needs to

Inconvénients :

It takes a bit to get used to the program

courtney
Office Administrative Coordinator (É.-U.)
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Docuware

4,0 il y a 5 ans

Commentaires : Overall experience has been good, its saves our files which is what we need. I would give the software a 10 if it had a few more tools/options to modify and save the files.

Avantages :

Docuware is easy to use, reporting is easy to generate and the service is always very prompt.

Inconvénients :

Once a file is archived, you cannot (in my experience) delete it out of the system if needed. It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is". Also, I have done this many times and hit the save button too fast and then had to go back and find the file to re-name or enter because a field was not complete- in the system lets you save blank fields, so just be careful!

Réponse de l'équipe de DocuWare

il y a 5 ans

Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly the software is ¿ ease of use is an important focus for us. Your ability to delete archived documents is linked to the permissions you¿ve been given. Permission to delete documents is granted on a limited basis to reduce the chance that documents will be deleted in error. You can ask your DocuWare administrator for permission to delete documents. If you have other concerns, please reach out to us at customer.feedback@docuware.com.

Wisdom
Business Consultant (Afrique du Sud)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Docuware Functionality

4,0 il y a 3 ans

Commentaires : It is very pleasant and an easy to use software.

Avantages :

It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers

Inconvénients :

Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa

Réponse de l'équipe de DocuWare

il y a 2 ans

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. Please be assured that our support function is improving all the time. If you have further input, please reach out to us at customer.feedback@docuware.com.

Nicole
Town Clerk (É.-U.)
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Happy about selection

5,0 il y a 5 ans

Commentaires : The overall capability of the software is amazing; it makes you really take a step back and reevaluate your own process and goals.

Avantages :

How you can incorporate this product on any area in your business. I also like how it bridges with various software applications.

Inconvénients :

I can’t select a series of documents and index them/store in separate trays simultaneously.

Réponse de l'équipe de DocuWare

il y a 5 ans

Thank you for your review. We appreciate hearing from our customers. We're glad that your organization is benefiting from DocuWare's flexibility and integration capabilities. Depending on what you are trying to accomplish, your DocuWare administrator or your partner can configure the solution to store documents in separate trays. The documents must have an index field that identifies their document type. Then a process runs in the background to send the files to the designated tray.

John
Applications Developer (É.-U.)
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I took over the Docuware administration for my company. The learning curve was steep, but worth it!

5,0 il y a 7 ans

Commentaires : Organization, shedding of old paper records (which made it easy to relocate).

Avantages :

It allowed my company to get rid of @ 80% of it's paper records! It collated the old files into a common user interface (per department) that allows anyone to use it and find stuff quickly and easily!

Inconvénients :

The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.

Ryan
SP Manager (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

We researched document managing programs, Docuware is by far the best program available! WE LOVE IT!

5,0 il y a 7 ans

Avantages :

Simplicity, Thorough, and Value these are some words that come to mind about the Docuware program. We are in the process of "managing" 17 years worth of document. Through Docuware we are able to "spider web link" our Bill of Ladings to our Packing Slip to our PO's to our Invoices (AP) to our Customer Invoices (AR) to the SDS sheets to the Certification of Standards documents our customers require. This program has reduced hours of research in paper files to minutes in the program search fields. That's not even the best part! Exceptional Service! We had one minor issue when we first implemented the program within one small area, we contacted our local representation (Les Olson Company) they in return setup a conference call with Docuware with in 48 hours a resolution to the issue AND fixed. I have not had an issue since. My company and I are extremely pleased with Docuware and what it accomplishes.

Jeffrey
Jeffrey
Member Attorney (É.-U.)
Utilisateur LinkedIn vérifié
Services juridiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Integration into Outlook

4,0 il y a 5 ans

Avantages :

I liked having the ability to link documents directly from DocuWare.

Inconvénients :

I wish there was a google style search option

Réponse de l'équipe de DocuWare

il y a 5 ans

We appreciate your taking the time to review DocuWare. We're glad that the solution's Outlook integration capabilities work well for you. You can enhance DocuWare's search capabilities by using Full-Text search. You can also use a wildcard by adding an asterisk on either side or on both sides of your search expression. Additionally, wrap multiple search terms in quotes and separate them with AND or OR to use multiple values against a field or fields in a search dialog. Please reach out to your DocuWare Sales Director for further assistance or contact us at customer.feedback@docuware.com.

Wendy
Chief Operations Officer (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

No complaints. Great product!

5,0 il y a 7 ans

Commentaires : We were able to confidently go paperless.

Avantages :

That it connects to my email account, as well as, other software for ease of use. If confused about setup they processes are easy to figure out.

Henry
Risk and compliance specialist (Colombie)
Impression, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

DocuWare user review

5,0 il y a 9 mois

Commentaires : The softwares is a good tool for big teamworks and documents

Avantages :

It's a tool that simplify the document work

Inconvénients :

Some tools are difficult to use and the index is complicated

Resa
Senior Data Engineer (Népal)
Services d'information, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Take advantage of DocuWare!

4,0 l’année dernière

Commentaires : Overall, DocuWare is an excellent document management system. It has helped us to streamline our workflow and save time and resources. The user-friendly interface and automated processes make it easy to use and the search feature helps us quickly find the documents we need.

Avantages :

DocuWare is an incredibly efficient and user-friendly document management system. It has helped streamline our workflow, allowing us to quickly and easily access our documents and data. The search feature makes it easy to find the right document quickly and the automated processes have made our job easier.

Inconvénients :

Although DocuWare is a great document management system, it can be difficult to customize and configure it to meet our specific needs.

Diane
Operations & Marketing Manager (É.-U.)
Cabinet d'avocats, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amazing, organized and completely simple. Even the transition from our old system was flawless.

5,0 il y a 7 ans

Avantages :

Customized and user friendly. So easy to teach new users, so many shortcuts and completely organized. I love it!

Trish
Faciliies Manager (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Docuware act as a 'holding place' for invoices...I am still evaluating how I feel about it.

4,0 il y a 6 ans

Commentaires : I was not immediately on board when the company began using Docuware... it felt redundant as if you were handling the invoice more than once. I am currently a user and becoming more and more used to the many tools and drop down boxes offered. It does do a lot, that much I will say.

Avantages :

Docuware allows you to store all invoices. This applies for all users within our department, so assisting with invoice processing and coding while someone who may be out of the office can be easily accomplished...there is no need to exchange passwords etc. Also, searching for an invoice you may not be sure you received or not is simple.

Réponse de l'équipe de DocuWare

il y a 6 ans

We appreciate your feedback. DocuWare is feature-rich so it can adapt to any organization¿s processes. As part of the system design, we establish a streamlined workflow that minimizes the amount of time people spend on routine tasks. If you have suggestions for process improvements as you become more familiar with DocuWare, let your DocuWare Administrator know.

Lance
IT Manager (É.-U.)
Équipements publics, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Nice way to keep documents safe

4,0 il y a 7 ans

Commentaires : Safe way to store important documents and keep them organized and archived.

Avantages :

Easy to use, runs in a browser, great searching capabilities.

Inconvénients :

Takes a bit to get used to the cabinet approach vs the windows explorer style of folders organization.

Carlos
Carlos
Analista (Venezuela)
Utilisateur LinkedIn vérifié
Banque, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

no more lost documents, no more folders on the desk

5,0 il y a 6 ans

Commentaires : It greatly facilitates the analysis of documents, since being digital and being in the cloud, you can consult them at any time

Avantages :

I like that you can have the credit applications, and their digitized attachments identifying the contents by fields and add custom review stamps

Inconvénients :

the integration with the Ultimus system is difficult at first but then it works very well

Réponse de l'équipe de DocuWare

il y a 6 ans

Thank you so much for taking the time to review DocuWare. We're happy to hear that DocuWare improved your credit application process and facilitated your integration with your business process management software. You can reach out to us at